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1 point system

Servicenow CMDB Engineer

Buffalo, NY · On-site

Skill Set 1: ServiceNow engineering with a deep understanding of CMDB, CSDM and APM. Skill Set 2: Should understand CMDB/CSDM relationships including Technical and Business Services and lifecycles.

1 point system

Servicenow Engineer

Buffalo, NY · On-site

Skill Set 1: ServiceNow engineering with a deep understanding of CMDB, CSDM and APM. Skill Set 2: Should understand CMDB/CSDM relationships including Technical and Business Services and lifecycles.

LotSolutions, Inc.

ServiceNow Engineer

Jacksonville, FL

$48.50 - $66.75/hr

Own the end-to-end architecture of the enterprise ServiceNow platform spanning ITSM, Business Continuity Management, Security Operations, CMDB, and CSDM across multiple locations. * Lead the design ...

MM International

ServiceNow Developer

Chandler, AZ · On-site

$53.25 - $73.25/hr

Enhance and maintain the CMDB, ensuring alignment with CSDM standards * Collaborate with cross-functional teams to support SACM and SPM initiatives * Participate in CMDB maturity projects, including ...

Fortegra

ServiceNow Engineer

Jacksonville, FL · On-site

$48.50 - $66.75/hr

Own the end-to-end architecture of the enterprise ServiceNow platform spanning ITSM, Business Continuity Management, Security Operations, CMDB, and CSDM across multiple locations. * Lead the design ...

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How much do csdm jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for csdm in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What are some common challenges faced by a CSDM (Customer Service Delivery Manager) and how can they be addressed?

A CSDM often faces challenges such as managing high customer expectations, coordinating across multiple teams, and ensuring service quality remains consistent. Balancing the need for quick resolution with maintaining strong client relationships can be demanding. Proactive communication, robust process documentation, and regular feedback sessions with both clients and internal teams are effective strategies to overcome these challenges. Establishing clear service level agreements (SLAs) and leveraging performance metrics can also help maintain accountability and continuous improvement.

What are the key skills and qualifications needed to thrive as a Customer Success Data Manager (CSDM), and why are they important?

To thrive as a Customer Success Data Manager, you need strong analytical skills, experience in customer success operations, and a background in data management or analytics, often supported by a degree in business, analytics, or a related field. Familiarity with CRM platforms (like Salesforce), customer success tools (such as Gainsight or Totango), and data visualization software (e.g., Tableau or Power BI) is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills enable effective interpretation of customer data, drive retention strategies, and ensure seamless collaboration between customer-facing teams and leadership.

What is a CSDM?

CSDM stands for Common Service Data Model, which is a framework designed by ServiceNow to standardize and organize data related to services, applications, and infrastructure within an organization. It provides a common set of terms and relationships to help organizations map their IT services, making it easier to manage and automate IT processes. CSDM is widely used to improve service management, enable better reporting, and support digital transformation initiatives by aligning IT services with business goals.
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Csdm jobs near you
Infographic showing various Csdm job openings in the United States as of July 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 75% Physical, 4% Hybrid, and 21% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.
ServiceNow CMDB/CSDM Developer - 3599129

ServiceNow CMDB/CSDM Developer - 3599129

Lighthouse Technology Services

New York, NY • On-site

$65 - $70/hr

Contractor

Re-posted 3 days ago

Job description

Lighthouse Technology Services is partnering with our client to fill their ServiceNow CMDB/CSDM Developer position! This is a 6+ month contract and will be hybrid in Buffalo, NY. This role will be a W2 employee of Lighthouse Technology Services. No C2C or subcontracting arrangements will be considered.
What You'll Be Doing:
  • Lead ServiceNow engineering initiatives with a focus on CMDB, CSDM (Common Service Data Model), and Application Portfolio Management (APM) to maintain a comprehensive configuration management strategy
  • Design and implement complex CMDB/CSDM relationships including Technical Services, Business Services, and lifecycle management, ensuring proper hierarchical mappings align with the latest CSDM framework standards
  • Develop and maintain robust integrations using IntegrationHub and REST APIs to establish a single source of truth by connecting external data sources to ServiceNow's platform architecture
  • Build sophisticated business rules, client scripts, and Flow Designer actions using JavaScript and ServiceNow's proprietary APIs to automate data population across the CSDM lifecycle
  • Oversee complete systems analysis, design, and development for basic to complex projects, serving as an individual contributor and principal application designer for major modifications
  • Direct and mentor less experienced resources, coordinating development tasks across small to large-scope projects while monitoring staff performance and project effectiveness
  • Prepare and manage technical components of project plans, including detailed test data, test plans, and comprehensive technical and functional specifications with clear documentation
  • Collaborate with Development, Operations, and Technology teams throughout the entire systems development lifecycle from technical analysis through user acceptance testing
  • Enforce CMDB governance and data integrity standards, evaluating complex interrelationships among Configuration Items (CIs), interfacing applications, and platforms
  • Recommend and implement new technologies, policies, and processes to improve organizational efficiency and address system deficiencies

What You'll Need to Have:
  • 5+ years of systems analysis and application development experience with deep ServiceNow engineering expertise in CMDB, CSDM, and APM
  • Strong proficiency in JavaScript and ServiceNow's proprietary APIs with proven ability to develop business rules, client scripts, and Flow Designer actions
  • Demonstrated expertise in CMDB/CSDM relationships, including Technical and Business Services, lifecycles, and complex hierarchical mappings within the CSDM framework
  • Solid experience integrating external data sources via IntegrationHub or REST APIs to maintain data integrity and create single sources of truth
  • Deep understanding of ServiceNow's platform architecture, specifically the relationships between Configuration Items (CIs), Technical Services, and Business Services
  • Proven ability to manage multiple complex projects simultaneously with excellent problem-solving, organizational, and time management skills
  • Strong verbal and written communication skills with experience presenting technical solutions to various audiences and coordinating between Applications and business units
  • Track record of driving project milestones, delivery dates, and recommending/implementing effective systems solutions

Pay Range: $65-$70/hr
Questions about any of our jobs? Email us at recruiting@lhtservices.com
View all of our open jobs here: jobs.lhtservices.com

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