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Csdm Jobs (NOW HIRING)

Parkland Health

Primary Purpose Responsible for enforcing the ServiceNow Common Services Data Model (CSDM) processes and procedures to ensure the configuration management of ServiceNow Application and Service ...

Guru Schools

ServiceNow developer with CMDB

Alpharetta, GA · On-site

$52.75 - $72.50/hr

Title: ServiceNow CSDM and CMDB Specialist Job Summary: We are seeking a highly skilled ServiceNow professional to join our team as a CSDM and CMDB Specialist. The successful candidate will be ...

1 point system

Servicenow CMDB Engineer

Buffalo, NY · On-site

Skill Set 1: ServiceNow engineering with a deep understanding of CMDB, CSDM and APM. Skill Set 2: Should understand CMDB/CSDM relationships including Technical and Business Services and lifecycles.

Computer Task Group, Inc

Software Engineer II

Buffalo, NY · On-site

$94K - $129K/yr

Build and maintain CMDB/CSDM relationships across Technical Services, Business Services, and CI hierarchies * Develop automation using Business Rules, Client Scripts, and Flow Designer * Integrate ...

LotSolutions, Inc.

ServiceNow Engineer

Jacksonville, FL

$48.50 - $66.75/hr

Own the end-to-end architecture of the enterprise ServiceNow platform spanning ITSM, Business Continuity Management, Security Operations, CMDB, and CSDM across multiple locations. * Lead the design ...

MM International

ServiceNow Developer

Chandler, AZ · On-site

$53.25 - $73.25/hr

Enhance and maintain the CMDB, ensuring alignment with CSDM standards * Collaborate with cross-functional teams to support SACM and SPM initiatives * Participate in CMDB maturity projects, including ...

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How much do csdm jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for csdm in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What are some common challenges faced by a CSDM (Customer Service Delivery Manager) and how can they be addressed?

A CSDM often faces challenges such as managing high customer expectations, coordinating across multiple teams, and ensuring service quality remains consistent. Balancing the need for quick resolution with maintaining strong client relationships can be demanding. Proactive communication, robust process documentation, and regular feedback sessions with both clients and internal teams are effective strategies to overcome these challenges. Establishing clear service level agreements (SLAs) and leveraging performance metrics can also help maintain accountability and continuous improvement.

What are the key skills and qualifications needed to thrive as a Customer Success Data Manager (CSDM), and why are they important?

To thrive as a Customer Success Data Manager, you need strong analytical skills, experience in customer success operations, and a background in data management or analytics, often supported by a degree in business, analytics, or a related field. Familiarity with CRM platforms (like Salesforce), customer success tools (such as Gainsight or Totango), and data visualization software (e.g., Tableau or Power BI) is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills enable effective interpretation of customer data, drive retention strategies, and ensure seamless collaboration between customer-facing teams and leadership.

What is a CSDM?

CSDM stands for Common Service Data Model, which is a framework designed by ServiceNow to standardize and organize data related to services, applications, and infrastructure within an organization. It provides a common set of terms and relationships to help organizations map their IT services, making it easier to manage and automate IT processes. CSDM is widely used to improve service management, enable better reporting, and support digital transformation initiatives by aligning IT services with business goals.
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Csdm jobs near you
Infographic showing various Csdm job openings in the United States as of June 2026, with employment types broken down into 100% Contract. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

ServiceNow CSDM and CMDB Specialist

Guru Schools

Alpharetta, GA • On-site

$52.75 - $72.50/hr

Full-time

Posted 6 days ago

Job description

Overview:
1. Design and implement the ServiceNow CSDM framework to align with organizational goals and objectives.2. Configure and customize the CMDB to accurately represent the configuration items (CIs) and their relationships within the IT environment.3. Develop and maintain data governance processes to ensure the integrity and quality of CSDM and CMDB data.4. Collaborate with stakeholders across IT and the business to understand data requirements and map them to the CSDM and CMDB.5. Define and implement CI classes, attributes, and relationships in accordance with best practices and industry standards.6. Conduct regular audits and assessments of the CSDM and CMDB to identify and remediate data discrepancies and inconsistencies.7. Provide guidance and training to IT staff on CSDM and CMDB concepts, processes, and best practices.8. Work closely with ServiceNow administrators and developers to integrate the CSDM and CMDB with other ServiceNow modules and applications.9. Stay current with ServiceNow platform updates and new features and recommend enhancements to optimize the CSDM and CMDB.10. Participate in cross-functional projects and initiatives to improve IT service delivery and support organizational objectives.
* Bachelor's degree in Computer Science, Information Technology, or related field.* ServiceNow Certified System Administrator (CSA) certification required; additional certifications such as Certified Implementation Specialist (CIS) in Service Mapping or Asset Management preferred.* 8+ years of experience designing, implementing, and managing ServiceNow CSDM and CMDB solutions.* Integrate the CSDM and CMDB with third-party tools and systems such as network monitoring tools, asset management systems, and cloud platforms to ensure a comprehensive and unified view of the IT landscape.* Proficiency in ServiceNow platform configuration, including workflows, business rules, and UI policies.* Strong understanding of IT service management (ITSM) processes and best practices, ITIL certification* Excellent analytical and problem-solving skills with a keen attention to detail.* Effective communication and interpersonal skills with the ability to collaborate with stakeholders at all levels of the organization.* Experience with data modelling, schema design, and relational databases is desirable.* Project management experience and familiarity with agile methodologies are advantageous.
Skills:
ServiceNow CSDM ,ServiceNow CMDB

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