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Csdm Jobs (NOW HIRING)

Enterprise Products

Analyst, CSDM

Houston, TX

The Customer/Supplier Data Management (CSDM) Analyst maintains the company's vendor and customer master data in accordance with internal business policies and procedures, SOX requirements, and ...

New

Enterprise Products

Analyst, CSDM

Houston, TX · On-site

The Customer/Supplier Data Management (CSDM) Analyst maintains the company's vendor and customer master data in accordance with internal business policies and procedures, SOX requirements, and ...

New

Syntricate Technologies

ServiceNow

Alpharetta, GA · On-site

$51.25 - $70.50/hr

Syntricate Technologies is seeking a highly skilled ServiceNow professional to join their team as a CSDM and CMDB Specialist. The successful candidate will be responsible for the design ...

InterSources Inc

ServiceNow developer with CMDB

Alpharetta, GA · On-site

$51.25 - $70.50/hr

They are seeking a highly skilled ServiceNow professional to join their team as a CSDM and CMDB Specialist, responsible for the design, implementation, and management of the ServiceNow CSDM framework ...

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How much do csdm jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for csdm in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What is a CSDM?

CSDM stands for Common Service Data Model, which is a framework designed by ServiceNow to standardize and organize data related to services, applications, and infrastructure within an organization. It provides a common set of terms and relationships to help organizations map their IT services, making it easier to manage and automate IT processes. CSDM is widely used to improve service management, enable better reporting, and support digital transformation initiatives by aligning IT services with business goals.

What are the key skills and qualifications needed to thrive as a CSDM?

To thrive as a Customer Success Data Manager, you need strong analytical skills, experience in customer success operations, and a background in data management or analytics, often supported by a degree in business, analytics, or a related field. Familiarity with CRM platforms (like Salesforce), customer success tools (such as Gainsight or Totango), and data visualization software (e.g., Tableau or Power BI) is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills enable effective interpretation of customer data, drive retention strategies, and ensure seamless collaboration between customer-facing teams and leadership.

What are some common challenges faced by a CSDM and how can they be addressed?

A CSDM often faces challenges such as managing high customer expectations, coordinating across multiple teams, and ensuring service quality remains consistent. Balancing the need for quick resolution with maintaining strong client relationships can be demanding. Proactive communication, robust process documentation, and regular feedback sessions with both clients and internal teams are effective strategies to overcome these challenges. Establishing clear service level agreements (SLAs) and leveraging performance metrics can also help maintain accountability and continuous improvement.
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Csdm jobs near you
Infographic showing various Csdm job openings in the United States as of September 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 73% Physical, 7% Hybrid, and 20% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

ServiceNow CSDM and CMDB specialist

Alpharetta, GA • On-site

Syntricate Technologies
IT Services • 51 - 200 employees
Learn more about Syntricate Technologiesexternal

$51.25 - $70.50/hr

Full-time

Re-posted 5 days ago

Job description

Job Summary:
Syntricate Technologies is seeking a ServiceNow CSDM and CMDB specialist to design and implement the ServiceNow CSDM framework. The role involves configuring the CMDB, maintaining data governance processes, and collaborating with stakeholders to ensure data integrity and alignment with organizational goals.
Responsibilities:
• Design and implement the ServiceNow CSDM framework to align with organizational goals and objectives.
• Configure and customize the CMDB to accurately represent the configuration items (CIs) and their relationships within the IT environment.
• Develop and maintain data governance processes to ensure the integrity and quality of CSDM and CMDB data.
• Collaborate with stakeholders across IT and the business to understand data requirements and map them to the CSDM and CMDB.
• Define and implement CI classes, attributes, and relationships in accordance with best practices and industry standards.
• Conduct regular audits and assessments of the CSDM and CMDB to identify and remediate data discrepancies and inconsistencies.
• Provide guidance and training to IT staff on CSDM and CMDB concepts, processes, and best practices.
• Work closely with ServiceNow administrators and developers to integrate the CSDM and CMDB with other ServiceNow modules and applications.
• Stay current with ServiceNow platform updates and new features and recommend enhancements to optimize the CSDM and CMDB.
• Participate in cross-functional projects and initiatives to improve IT service delivery and support organizational objectives.
Qualifications:
Required:
• Bachelor's degree in Computer Science, Information Technology, or related field.
• ServiceNow Certified System Administrator (CSA) certification required.
• 8+ years of experience designing, implementing, and managing ServiceNow CSDM and CMDB solutions.
• Proficiency in ServiceNow platform configuration, including workflows, business rules, and UI policies.
• Strong understanding of IT service management (ITSM) processes and best practices, ITIL certification.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Effective communication and interpersonal skills with the ability to collaborate with stakeholders at all levels of the organization.
Preferred:
• Additional certifications such as Certified Implementation Specialist (CIS) in Service Mapping or Asset Management.
• Experience with data modelling, schema design, and relational databases is desirable.
• Project management experience and familiarity with agile methodologies are advantageous.
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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