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Csdm Jobs (NOW HIRING)

1 point system

Servicenow CMDB Engineer

Buffalo, NY · On-site

Skill Set 1: ServiceNow engineering with a deep understanding of CMDB, CSDM and APM. Skill Set 2: Should understand CMDB/CSDM relationships including Technical and Business Services and lifecycles.

LotSolutions, Inc.

ServiceNow Engineer

Jacksonville, FL

$48.50 - $66.75/hr

Own the end-to-end architecture of the enterprise ServiceNow platform spanning ITSM, Business Continuity Management, Security Operations, CMDB, and CSDM across multiple locations. * Lead the design ...

1 point system

Servicenow Engineer

Buffalo, NY · On-site

Skill Set 1: ServiceNow engineering with a deep understanding of CMDB, CSDM and APM. Skill Set 2: Should understand CMDB/CSDM relationships including Technical and Business Services and lifecycles.

MM International

ServiceNow Developer

Chandler, AZ · On-site

$53.25 - $73.25/hr

Enhance and maintain the CMDB, ensuring alignment with CSDM standards * Collaborate with cross-functional teams to support SACM and SPM initiatives * Participate in CMDB maturity projects, including ...

Fortegra

ServiceNow Engineer

Jacksonville, FL · On-site

$48.50 - $66.75/hr

Own the end-to-end architecture of the enterprise ServiceNow platform spanning ITSM, Business Continuity Management, Security Operations, CMDB, and CSDM across multiple locations. * Lead the design ...

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How much do csdm jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for csdm in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What are some common challenges faced by a CSDM (Customer Service Delivery Manager) and how can they be addressed?

A CSDM often faces challenges such as managing high customer expectations, coordinating across multiple teams, and ensuring service quality remains consistent. Balancing the need for quick resolution with maintaining strong client relationships can be demanding. Proactive communication, robust process documentation, and regular feedback sessions with both clients and internal teams are effective strategies to overcome these challenges. Establishing clear service level agreements (SLAs) and leveraging performance metrics can also help maintain accountability and continuous improvement.

What are the key skills and qualifications needed to thrive as a Customer Success Data Manager (CSDM), and why are they important?

To thrive as a Customer Success Data Manager, you need strong analytical skills, experience in customer success operations, and a background in data management or analytics, often supported by a degree in business, analytics, or a related field. Familiarity with CRM platforms (like Salesforce), customer success tools (such as Gainsight or Totango), and data visualization software (e.g., Tableau or Power BI) is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills enable effective interpretation of customer data, drive retention strategies, and ensure seamless collaboration between customer-facing teams and leadership.

What is a CSDM?

CSDM stands for Common Service Data Model, which is a framework designed by ServiceNow to standardize and organize data related to services, applications, and infrastructure within an organization. It provides a common set of terms and relationships to help organizations map their IT services, making it easier to manage and automate IT processes. CSDM is widely used to improve service management, enable better reporting, and support digital transformation initiatives by aligning IT services with business goals.
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Csdm jobs near you
Infographic showing various Csdm job openings in the United States as of July 2026, with employment types broken down into 56% Full Time, 2% Part Time, and 42% Contract. Highlights an 69% In-person, 8% Hybrid, and 23% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

ServiceNow Architect (AI + CSDM + Automation)

Govcio LLC

Arlington, VA • On-site

$220K - $240K/yr

Full-time

Posted 6 days ago

GovCIO rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

111th of 230 rated it services

Job description

GovCIO is currently hiring a ServiceNow Architect (AI + CSDM + Automation) with an active Secret clearance to integrate security practices into software development and infrastructure operations by automating secure delivery pipelines, compliance controls, vulnerability management, and deployment processes. This role is based in Arlington, VA, as a hybrid/remote position.
Responsibilities
Responsibilities:
  • Design scalable ServiceNow solutions aligned to enterprise architecture goals
  • Lead implementation of ITSM, ITOM, ITAM, SPM, CMDB, and automation capabilities
  • Architect CSDM-based service models and CMDB structures
  • Implement ServiceNow AI capabilities, predictive intelligence, and virtual agents
  • Automate workflows and improve operational efficiency
  • Define platform governance, integrations, and development standards
  • Support roadmap planning and platform maturity assessments
  • Integrate ServiceNow with enterprise systems and cloud environments

Qualifications
Qualifications:
Bachelor's with 12+ years of infrastructure/cloud engineering experience (or commensurate experience)
Required Skills and Experience:
  • 8-12+ years of ServiceNow experience
  • Expertise in ServiceNow platform architecture
  • Strong understanding of the CSDM framework
  • Experience in CMDB design and governance
  • Proficiency in workflow automation
  • Experience with ServiceNow AI and NowAssist
  • Hands-on expertise with Integration Hub and APIs
  • Knowledge of ITIL processes
  • Experience in JavaScript development
  • ITOM discovery and automation

Preferred Skills and Experience:
  • Certified Technical Architect (CTA) preferred
  • Certified Application Developer
  • Certified Implementation Specialist
  • ITIL Foundation

Clearance Required: Must have an active Secret clearance and be able to attain DEA suitability
Posted Salary Range
USD $220,000.00 - USD $240,000.00 /Yr.

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