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Csdm Jobs (NOW HIRING)

ICW Group

ServiceNow Developer IV

San Diego, CA · On-site

$57.25 - $78.75/hr

Data, CMDB & CSDM * Design, maintain, and enhance CMDB datasets and relationships. * Apply and extend CSDM (Common Service Data Model) best practices. * Troubleshoot and resolve CMDB and service ...

Acuity INC

ServiceNow Architect

Reston, VA · On-site

$74.25 - $93.50/hr

Design and guide implementation of CSDM-aligned CMDB architecture supporting service ownership, impact analysis, service mapping, and operational visibility. * Lead architecture across core platform ...

Acuity INC

ServiceNow Architect

Reston, VA · On-site

$74.25 - $93.50/hr

Design and guide implementation of CSDM-aligned CMDB architecture supporting service ownership, impact analysis, service mapping, and operational visibility. * Lead architecture across core platform ...

Martin Marietta

CMDB Developer

Raleigh, NC

$52.50 - $72.25/hr

Ensure CI data adheres to Common Service Data Model (CSDM) standards to support downstream service mapping and operational use cases * Validate CI ownership and support remediation of missing or ...

CMC

Lead Network Operations Engineer

Irving, TX · On-site

... CSDM alignment, and maintaining high data quality and CI relationships • Deep understanding of enterprise network platforms (Cisco, Meraki, firewalls, Zscaler, SD-WAN, controllers) • Ability to ...

Martin Marietta

CMDB Developer

Raleigh, NC

$52.50 - $72.25/hr

Ensure CI data adheres to Common Service Data Model (CSDM) standards to support downstream service mapping and operational use cases * Validate CI ownership and support remediation of missing or ...

Acuity, Inc.

ServiceNow Architect

Reston, VA · On-site

$74.25 - $93.50/hr

... CSDM adoption, and standardized ITSM processes. • Define the target ServiceNow platform architecture including service taxonomy, service catalog structure, CMDB design, and platform governance ...

Martin Marietta Materials

CMDB Developer

Raleigh, NC

$52.50 - $72.25/hr

Ensure CI data adheres to Common Service Data Model (CSDM) standards to support downstream service mapping and operational use cases * Validate CI ownership and support remediation of missing or ...

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How much do csdm jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for csdm in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What are some common challenges faced by a CSDM (Customer Service Delivery Manager) and how can they be addressed?

A CSDM often faces challenges such as managing high customer expectations, coordinating across multiple teams, and ensuring service quality remains consistent. Balancing the need for quick resolution with maintaining strong client relationships can be demanding. Proactive communication, robust process documentation, and regular feedback sessions with both clients and internal teams are effective strategies to overcome these challenges. Establishing clear service level agreements (SLAs) and leveraging performance metrics can also help maintain accountability and continuous improvement.

What are the key skills and qualifications needed to thrive as a Customer Success Data Manager (CSDM), and why are they important?

To thrive as a Customer Success Data Manager, you need strong analytical skills, experience in customer success operations, and a background in data management or analytics, often supported by a degree in business, analytics, or a related field. Familiarity with CRM platforms (like Salesforce), customer success tools (such as Gainsight or Totango), and data visualization software (e.g., Tableau or Power BI) is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills enable effective interpretation of customer data, drive retention strategies, and ensure seamless collaboration between customer-facing teams and leadership.

What is a CSDM?

CSDM stands for Common Service Data Model, which is a framework designed by ServiceNow to standardize and organize data related to services, applications, and infrastructure within an organization. It provides a common set of terms and relationships to help organizations map their IT services, making it easier to manage and automate IT processes. CSDM is widely used to improve service management, enable better reporting, and support digital transformation initiatives by aligning IT services with business goals.
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Csdm jobs near you
Infographic showing various Csdm job openings in the United States as of July 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 75% Physical, 4% Hybrid, and 21% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.
Associate Director - ServiceNow Architect

Associate Director - ServiceNow Architect

Nagarro

Manhattan, NY • On-site

$185K - $202K/yr

Full-time

Re-posted 19 days ago

Job description

Company Description

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale - across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

Position Overview

Nagarro is seeking an accomplished ServiceNow Architect to lead the design, architecture, and delivery of enterprise-grade ServiceNow solutions across ITSM, ITAM, ITOM, HAM, SAM, and other modules.

The ideal candidate will bring:

  • Deep technical expertise
  • Strong consulting acumen
  • Proven experience implementing large-scale digital service management transformations

The candidate should have:

  • 12+ years of total industry experience
  • 4+ years of experience on the ServiceNow platform
  • Strategic thinking with a pragmatic, delivery-focused mindset
  • Strong analytical, problem-solving, and decision-making abilities
  • Proven leadership, mentoring, and team enablement capabilities
  • A client-centric approach
  • Excellent written and verbal communication skills

Key Responsibilities

  • Lead end-to-end solution architecture for ServiceNow implementations spanning ITSM, ITOM, ITAM, HAM, SAM modules
  • Translate business requirements into scalable, maintainable, and secure ServiceNow designs aligned with platform best practices and Now Create methodology.
  • Define technical roadmaps, reference architectures, integration patterns and data models for enterprise deployments
  • Govern platform health, upgrade strategy, technical debt reduction, and adherence to ServiceNow Technical Best Practices (TBPs)
  • Architect integrations with ERP systems, HRIS platforms, monitoring tools, CMDB sources, discovery tools, third-party systems using REST, SOAP, MID Server, and IntegrationHub
  • Drive CMDB design, CSDM alignment, Service mapping, Discovery, and Event management within ITOM
  • Design hardware and software asset lifecycle workflows, Normalization, Reconciliation, License compliance, and SAM Pro publisher packs
  • Provide technical leadership to Developers, Business Analysts, and Administrators
  • Conduct design reviews and code quality audits
  • Partner with clients and stakeholders to present architectural decisions, trade-offs, and value realization outcomes
  • Mentor delivery teams and contribute to pre-sales activities, solution estimation, RFP responses, and capability building
  • Ensure compliance with security standards, data privacy requirements, and performance standards across all platform engagements
Qualifications

Qualifications

  • Minimum 12 years of total IT industry experience
  • At least 4 years of hands-on ServiceNow platform experience
  • Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or related discipline
  • Strong command of ServiceNow ITSM, ITOM, ITAM, HAM, SAM modules including configuration, customization, and platform governance
  • AI Proficiency: Experience with ServiceNow's AI toolset, ability to design and govern AI-augmented workflows, and ability to translate AI capabilities into executive-ready business outcomes

Technical Skills

  • Proficiency in JavaScript, Glide APIs, Flow Designer, IntegrationHub, Scripted REST APIs, UI Policies, Business Rules, ACLs, and Performance tuning
  • CMDB and CSDM: Deep understanding of CMDB design, Common Service Data Model (CSDM), Discovery, Service mapping, and Data integrity management
  • Architecture: Demonstrated experience designing enterprise-scale, multi-domain ServiceNow solutions leading complex implementations through the full delivery lifecycle

Consulting and Communication

  • Strong stakeholder management skills
  • Workshop facilitation expertise
  • Ability to articulate complex technical concepts to business audiences

Preferred Certifications

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist - ITSM
  • ServiceNow Certified Implementation Specialist - ITOM
  • ServiceNow Certified Implementation Specialist - HAM / SAM
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Technical Architect (CTA)
  • ServiceNow Certified Implementation Specialist - CMDB and CSDM

Top of Form

Must-Have Skills

  • ServiceNow
  • RFP Strategy and Creation

Good-to-Have Skills

  • Public Sector - General Experience Bottom of Form
Additional Information

Salary Range: $185K - $202K Gross (base+bonuses) + standard Nagarro Benefits
Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.

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