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Csdm Jobs (NOW HIRING)

Virtusa

Senior ServiceNow Developer

New York, NY · On-site

$59 - $81.25/hr

The ideal candidate will have deep expertise in platform development, integrations, CMDB, CSDM, and advanced scripting, capable of delivering scalable, optimized solutions in complex enterprise ...

Apptad, Inc.

Lead ServiceNow Developer / Administrator

$55.25 - $76/hr

The ideal candidate will have 14+ years of overall IT experience and 10+ years of hands-on ServiceNow experience , with strong expertise across ITSM, ITOM, ITAM, CMDB, CSDM, SecOps, IRM/GRC, SPM ...

System One

Technical Product Analyst

Vienna, VA · Remote

Apply ServiceNow CSDM knowledge/experience, focusing on Business Applications, Service Instances, Technology Management Services/Offerings, and Business Capabilities, establishing relationships among ...

Akraya

ServiceNow CMDB Administrator :

Oakland, CA · On-site

$65 - $70/hr

ServiceNow CMDB (advanced), CSDM (advanced), CI Class Manager (advanced), IRE (advanced), ServiceNow Discovery (advanced) Contract Type: W2 Only Duration: 12+ Months Location: Oakland, CA (#LI ...

Alliant

Lead Product Manager ITSM/ITOM

Chicago, IL · On-site

$92K - $144K/yr

Own the design, maturity, and operational health of the CMDB and CSDM data model, ensuring configuration data is accurate, governed, and aligned to business services and technology assets. * Lead ...

SD Solutions LLC

ServiceNow Developer

Lanham, MD · On-site

$54 - $74/hr

Support CMDB and CSDM implementation and maintenance.Develop Service Portal and/or UI Builder components as required.Create and manage Update Sets and application deployments.Develop and support ...

System One

Technical Product Analyst

Vienna, VA · Remote

Apply ServiceNow CSDM knowledge/experience, focusing on Business Applications, Service Instances, Technology Management Services/Offerings, and Business Capabilities, establishing relationships among ...

SD Solutions LLC

Senior ServiceNow Developer

Lanham, MD · On-site

$54 - $74/hr

Support CMDB/CSDM implementation and data-quality initiatives.Develop and maintain UI Builder experiences and ServiceNow Workspaces.Support ServiceNow upgrades, patches, releases, and regression ...

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How much do csdm jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for csdm in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What is a CSDM?

CSDM stands for Common Service Data Model, which is a framework designed by ServiceNow to standardize and organize data related to services, applications, and infrastructure within an organization. It provides a common set of terms and relationships to help organizations map their IT services, making it easier to manage and automate IT processes. CSDM is widely used to improve service management, enable better reporting, and support digital transformation initiatives by aligning IT services with business goals.

What are the key skills and qualifications needed to thrive as a CSDM?

To thrive as a Customer Success Data Manager, you need strong analytical skills, experience in customer success operations, and a background in data management or analytics, often supported by a degree in business, analytics, or a related field. Familiarity with CRM platforms (like Salesforce), customer success tools (such as Gainsight or Totango), and data visualization software (e.g., Tableau or Power BI) is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills enable effective interpretation of customer data, drive retention strategies, and ensure seamless collaboration between customer-facing teams and leadership.

What are some common challenges faced by a CSDM and how can they be addressed?

A CSDM often faces challenges such as managing high customer expectations, coordinating across multiple teams, and ensuring service quality remains consistent. Balancing the need for quick resolution with maintaining strong client relationships can be demanding. Proactive communication, robust process documentation, and regular feedback sessions with both clients and internal teams are effective strategies to overcome these challenges. Establishing clear service level agreements (SLAs) and leveraging performance metrics can also help maintain accountability and continuous improvement.
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Csdm jobs near you
Infographic showing various Csdm job openings in the United States as of September 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 73% Physical, 7% Hybrid, and 20% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

Senior ServiceNow Developer

New York, NY • On-site

Virtusa
IT Services • 10K+ employees
Learn more about Virtusaexternal

$59 - $81.25/hr

Full-time

Re-posted 3 days ago

Job description

Senior ServiceNow Developer
Experience 8-10 years
Job Summary
Seeking a highly skilled Senior ServiceNow Developer with extensive experience across multiple ServiceNow modules including ITSM, ITAM, ITOM, SPM, HRSD, SECOPS, and Vulnerability Management. The ideal candidate will have deep expertise in platform development, integrations, CMDB, CSDM, and advanced scripting, capable of delivering scalable, optimized solutions in complex enterprise environments.
Key Responsibilities
Design, develop, and implement customized solutions on the ServiceNow platform across various modules to meet business requirements.
Lead complex integrations using REST, SOAP, and other ServiceNow APIs to ensure seamless data flow between ServiceNow and external systems.
Sustain and enhance the CMDB and Common Service Data Model (CSDM) to improve data quality, compliance, and visibility.
Write advanced scripts including Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer automations.
Collaborate with cross-functional teams including architects, analysts, and stakeholders to translate business needs into technical solutions.
Perform code reviews, troubleshoot issues, and implement best practices to maintain high development standards.
Mentor junior developers and foster knowledge sharing within the team.
Stay updated with new ServiceNow releases, features, and best practices; apply these to existing and future implementations.
Required Qualifications
10-12 years of progressive experience in ServiceNow development with hands-on expertise.
Strong knowledge and experience in ITSM, ITAM, ITOM, SPM, HRSD, SECOPS, and Vulnerability Management modules.
Proficient with CMDB, CSDM concepts, configuration, and governance.
Expert-level scripting skills in JavaScript, Glide APIs, and ServiceNow platform scripting tools.
Extensive integration experience using REST/SOAP web services and third-party connectors.
Strong problem-solving skills and ability to troubleshoot complex technical issues.
Excellent communication and collaboration skills with the ability to work effectively in team environments.
ServiceNow certifications such as Certified System Administrator, Certified Application Developer, or module-specific CIS preferred.

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About Virtusa

Sourced by ZipRecruiter

We are builders, makers, and doers with the technical skills and domain expertise to transform your business at scale and speed without disruption. Our unique Engineering First approach blends deep industry expertise and empowered, agile teams, to create holistic solutions that seamlessly move the business forward. We help clients engage with new technology paradigms to creatively build solutions that drive them to the forefront of their industries.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Westborough, MA, US

Year founded

1996

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