ZipRecruiter

Log In

1

Csdm Jobs in California (NOW HIRING)

ICW Group

ServiceNow Developer IV

San Diego, CA · On-site

$57.25 - $78.75/hr

Data, CMDB & CSDM * Design, maintain, and enhance CMDB datasets and relationships. * Apply and extend CSDM (Common Service Data Model) best practices. * Troubleshoot and resolve CMDB and service ...

Icwgroup

ServiceNow Developer IV

San Diego, CA

$57.25 - $78.75/hr

Data, CMDB & CSDM * Design,maintain, and enhanceCMDBdatasets and relationships. * Apply and extendCSDM (Common Service Data Model)best practices. * Troubleshoot and resolve CMDB and service mapping ...

Edify Technologies, Inc.

Service Now Architect

Irvine, CA · On-site

$60 - $65/hr

ServiceNow Certified Implementation Specialist -- ITSM (CIS-ITSM), Certified Application Developer (CAD), or CSDM Micro-Certification. * Experience with Workflow Data Fabric, App Engine, SPM, or ...

Monster Energy

Product Manager- ServiceNow

Corona, CA · On-site

$104K - $139K/yr

Experience in development of JavaScript, Flow Designer, Business Rules, CMDB design, CSDM, integrations Monster Energy provides competitive total compensation. The estimated annual salary range for ...

All JobsCsdm JobsCsdm Jobs in California

Csdm information

See California salary details

$8

$25

$60

How much do csdm jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for csdm in California is $25.79, according to ZipRecruiter salary data. Most workers in this role earn between $14.83 and $30.13 per hour, depending on experience, location, and employer.

What are some common challenges faced by a CSDM (Customer Service Delivery Manager) and how can they be addressed?

A CSDM often faces challenges such as managing high customer expectations, coordinating across multiple teams, and ensuring service quality remains consistent. Balancing the need for quick resolution with maintaining strong client relationships can be demanding. Proactive communication, robust process documentation, and regular feedback sessions with both clients and internal teams are effective strategies to overcome these challenges. Establishing clear service level agreements (SLAs) and leveraging performance metrics can also help maintain accountability and continuous improvement.

What are the key skills and qualifications needed to thrive as a Customer Success Data Manager (CSDM), and why are they important?

To thrive as a Customer Success Data Manager, you need strong analytical skills, experience in customer success operations, and a background in data management or analytics, often supported by a degree in business, analytics, or a related field. Familiarity with CRM platforms (like Salesforce), customer success tools (such as Gainsight or Totango), and data visualization software (e.g., Tableau or Power BI) is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills enable effective interpretation of customer data, drive retention strategies, and ensure seamless collaboration between customer-facing teams and leadership.

What is a CSDM?

CSDM stands for Common Service Data Model, which is a framework designed by ServiceNow to standardize and organize data related to services, applications, and infrastructure within an organization. It provides a common set of terms and relationships to help organizations map their IT services, making it easier to manage and automate IT processes. CSDM is widely used to improve service management, enable better reporting, and support digital transformation initiatives by aligning IT services with business goals.
What are popular job titles related to Csdm jobs in California? For Csdm jobs in California, the most frequently searched job titles are:
What job categories do people searching Csdm jobs in California look for? The top searched job categories for Csdm jobs in California are:
Csdm jobs near you
Infographic showing various Csdm job openings in California as of July 2026, with employment types broken down into 60% Full Time, 5% Part Time, and 35% Contract. Highlights an 68% In-person, 9% Hybrid, and 23% Remote job distribution, with an average salary of $53,653 per year, or $25.8 per hour.

Practice Lead/Manager ITOM - CMDB/CSDM

HCM Staffing and Consulting

San Francisco, CA • On-site

$18.75 - $24.75/hr

Other

Posted 12 days ago

Job description

Role: Practice Lead/Manager ITOM - CMDB/CSDM

Location: Onsite - California Bay Area

Required Certifications: CSA, CTA, CMDB, CSDM

Role Summary:

The accountable owner for Customer's Configuration Management Database (CMDB) and Common Service Data Model (CSDM). Responsible for data integrity, governance, and ensuring the CMDB supports sound decision-making at the executive level. Given the history of foundational data issues from prior implementations, this role carries a mandate to assess, correct, and stabilize before building forward.

Core Responsibilities:

  • Own and maintain the data model, data dictionary, and overall CMDB health
  • Conduct an early assessment of current CMDB state prior work should not be assumed accurate or complete
  • Ensure configuration items are current, accurate, and stable
  • Define KPIs to measure and manage data effectiveness
  • Govern data integrations including Discovery and third-party enrichment sources
  • Ensure the CMDB supports reliable data for executive decision-making bad CMDB data has direct downstream impact on SPM and other high-visibility platforms
  • Promote awareness and organizational acceptance of the CMDB across a matrix organization where siloed communication is a known challenge
  • Ensure the CMDB is tied to and supports Customer's business objectives

Engagement Model:

  • Same embedded model as Platform Architect
  • Works in close coordination with the Platform Architect on cross-cutting decisions
  • Should expect to navigate a matrix organization with multiple stakeholder groups (GTE, EPE, ED/OCIO) understanding the reporting landscape is important to effective governance

This role is not open to 3rd party vendors/suppliers. 

Apply