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Csdm Jobs in California (NOW HIRING)

Icwgroup

ServiceNow Developer III

San Diego, CA · On-site

$57.25 - $78.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Data, CMDB & CSDM * Design,maintain, and enhanceCMDBdatasets and relationships. * Apply and extendCSDM (Common Service Data Model)best practices. * Troubleshoot and resolve CMDB and service mapping ...

iShare Inc

Change Management Specialist

Redlands, CA · On-site

$50 - $60/hr

Strong knowledge of CMDB, CSDM, CI relationships , and ITSM processes. * Experience with ServiceNow Performance Analytics, dashboards, workflows, and reporting . * Strong ITIL knowledge; ITIL 4 ...

Expert Technology Services

ServiceNow ITAM SME

San Diego, CA · On-site

$17.50 - $20.50/hr

ServiceNow ITAM (HAM Pro, SAM Pro), CMDB, CSDM, Discovery, Service Mapping, Asset Lifecycle Management, Software License Management, ServiceNow Flow Designer & Integration Hub, REST/SOAP Integrations ...

New

HyrUS Inc.

ServiceNow ITAM SME

San Diego, CA · On-site

$17.50 - $20.50/hr

ServiceNow ITAM (HAM Pro, SAM Pro) * CMDB & CSDM * Discovery & Service Mapping * Asset Lifecycle Management * Software License Management * ServiceNow Flow Designer & Integration Hub * REST/SOAP ...

New

TekLeaders, Inc

ServiceNow ITAM SME

San Diego, CA · On-site

ServiceNow ITAM (HAM Pro, SAM Pro) * CMDB & CSDM * Discovery & Service Mapping * Asset Lifecycle Management * Software License Management * ServiceNow Flow Designer & Integration Hub * REST/SOAP ...

New

iShare, Inc.

Change Management Specialist

Redlands, CA · On-site

$50 - $60/hr

Strong knowledge of CMDB, CSDM, CI relationships , and ITSM processes. * Experience with ServiceNow Performance Analytics, dashboards, workflows, and reporting . * Strong ITIL knowledge; ITIL 4 ...

Deloitte

ServiceNow Platform Architect - Manager

San Jose, CA · On-site

$83.50 - $105.25/hr

Defining CMDB and Common Service Data Model (CSDM) architecture strategies that support service-aware security and risk operations * Establishing and enforcing platform governance standards including ...

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How much do csdm jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for csdm in California is $25.79, according to ZipRecruiter salary data. Most workers in this role earn between $14.83 and $30.13 per hour, depending on experience, location, and employer.

What is a CSDM?

CSDM stands for Common Service Data Model, which is a framework designed by ServiceNow to standardize and organize data related to services, applications, and infrastructure within an organization. It provides a common set of terms and relationships to help organizations map their IT services, making it easier to manage and automate IT processes. CSDM is widely used to improve service management, enable better reporting, and support digital transformation initiatives by aligning IT services with business goals.

What are the key skills and qualifications needed to thrive as a CSDM?

To thrive as a Customer Success Data Manager, you need strong analytical skills, experience in customer success operations, and a background in data management or analytics, often supported by a degree in business, analytics, or a related field. Familiarity with CRM platforms (like Salesforce), customer success tools (such as Gainsight or Totango), and data visualization software (e.g., Tableau or Power BI) is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills enable effective interpretation of customer data, drive retention strategies, and ensure seamless collaboration between customer-facing teams and leadership.

What are some common challenges faced by a CSDM and how can they be addressed?

A CSDM often faces challenges such as managing high customer expectations, coordinating across multiple teams, and ensuring service quality remains consistent. Balancing the need for quick resolution with maintaining strong client relationships can be demanding. Proactive communication, robust process documentation, and regular feedback sessions with both clients and internal teams are effective strategies to overcome these challenges. Establishing clear service level agreements (SLAs) and leveraging performance metrics can also help maintain accountability and continuous improvement.

What are popular job titles related to Csdm jobs in California?

For Csdm jobs in California, the most frequently searched job titles are:

What job categories do people searching Csdm jobs in California look for?

The top searched job categories for Csdm jobs in California are:

Csdm jobs near you
Infographic showing various Csdm job openings in California as of August 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 73% Physical, 9% Hybrid, and 18% Remote job distribution, with an average salary of $53,653 per year, or $25.8 per hour.

ServiceNow Solution Architect

ITMC Systems, Inc

San Jose, CA • On-site

$80 - $90/hr

Contractor

Re-posted 24 days ago

Job description

Job Title:ServiceNow Solution Architect

Location: remote

Duration: Contract
 
Experience Required: 10 & Above
REMOTE ROLE with 20%-30% travel (expenses will be covered at actuals by client)
 

As a ServiceNow Solution Architect, you will play a key role in designing and guiding the implementation of complex ServiceNow solutions across multiple platforms and modules. You will leverage your deep knowledge of ServiceNow capabilities and best practices to architect robust solutions that drive business value, improve operational efficiency, and ensure alignment with client needs.
Must Have skills- ITSM, ITOM- CMDB, Service Mapping, CSDM, or ITAM (HAM/SAM)

Key Responsibilities:

*       Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions, including - ITSM, ITOM- CMDB, Service Mapping, CSDM, and or HAM/SAM and other ServiceNow applications.

*       Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations.

*       Customization & Configuration: Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability.

*       Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.

*       Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.

*       Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.

*       Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations.

*       Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities.

*       Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.

*       Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features.

*       ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow

*       ITOM : Experience in multiple End-to-End implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration)

*       CMDB Management: Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions.

*       ITAM: Experience in implementing HAM or SAM processes in ServiceNow platform.
*       Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
*       Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems
*       Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP
*       App Engine : Expertise in Custom module implementations
*       Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting
*       Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features
*       CTAs/ ServiceNow Certified Candidates Preferred
Qualifications:

ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred.
ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities                                                                                                           Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations
Leadership & Communication: Strong leadership abilities with experience managing cross-functional teams, guiding developers, and liaising with stakeholders at all levels. Excellent written and verbal communication skills.

Required Qualifications:

*       Experience: 8-10 years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role
 
 
 Technical Skills:
 

*       Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM- CMDB, Service Mapping, CSDM
*       In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
*       Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment
*       Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, etc.)
*       Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability
*       In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance
*       Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence
Preferred Qualifications:
 

*       Experience with ITSM, ITOM- CMDB, Service Mapping, CSDM modules (Discovery, Orchestration, Event Management, SOM, CSM, SPM modules
*       Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with ServiceNow
*       Experience with DevOps and CI/CD pipelines for ServiceNow deployments
*       Knowledge of automation tools and frameworks to drive operational efficiencies
Module Expertise (ITSM| ITOM| ITBMSPM| HRSD| CSM| SecOps| GRC| SAM| HAM)