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Csdm Jobs Near Me

Aep

ITSM ServiceNow Discovery Process Owner

Columbus, OH

$52.25 - $71.75/hr

Support and assist CSDM Alignment to ensure CMDB structure aligns with the Common Service Data Model (CSDM) framework. * Support and assists in CMDB remediation through out-of-box ServiceNow tools ...

Kyndryl

Onsite ServiceNow Architect

Columbus, OH

$68.75 - $86.75/hr

DefinethetechnicalarchitecturefortheServiceNowplatform,ensuringalignmentwiththeCommon Service Data Model (CSDM) and industry best practices to minimize technical debt. * Hands-onDevelopment:

Delan Associates, Inc.

ServiceNow Architect

Columbus, OH · On-site

$68.75 - $86.75/hr

Define the technical architecture for the ServiceNow platform, ensuring alignment with the Common Service Data Model (CSDM) and industry best practices to minimize technical debt. * Hands-on ...

Delan Associates, Inc

ServiceNow Architect

Columbus, OH · On-site

$68.75 - $86.75/hr

Define the technical architecture for the ServiceNow platform, ensuring alignment with the Common Service Data Model (CSDM) and industry best practices to minimize technical debt. * Hands-on ...

Delan Associates, Inc

ServiceNow Architect

Columbus, OH · On-site

$68.75 - $86.75/hr

Define the technical architecture for the ServiceNow platform, ensuring alignment with the Common Service Data Model (CSDM) and industry best practices to minimize technical debt. * Hands-on ...

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As of Aug 12, 2026, the average hourly pay for csdm in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.
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ITSM ServiceNow Discovery Process Owner

American Electric Power

Columbus, OH • On-site

$52.25 - $71.75/hr

Full-time

Re-posted 10 days ago

American Electric Power rating

8.8

Company rating: 8.8 out of 10

Based on 104 frontline employees who took The Breakroom Quiz

6th of 53 rated energy and utility

Job description

Job Posting End Date
08-28-2026
Please note the job posting will close on the day before the posting end date.
Job Summary
At AEP, we're more than just an energy company!
We're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
Job Description
ServiceNow CMDB/Discovery - Architect: ITIL Architect
Provides hands-on expertise with Integration and data ingestion systems, Process/data flow orchestration implementation. This is accomplished by working with other ITIL Service Operations process owners, Configuration Item data owners and stakeholders to implement and manage best practices, processes, standard and policy. Has advanced understanding of ITIL CMDB Management, ServiceNow Discovery, and related processes as well as methodologies and techniques needed to guide an organization to successfully attain key benefits and overarching goals of IT.
What You'll Do:
  • Support and assist on CMDB processes to align with the organization's strategic Objectives.
  • Ensure process design aligns with ITIL framework and follows business and industry methodologies while considering good/best practices.
  • Assist with configuration and optimization of ServiceNow Discovery.
  • Troubleshoot and resolve discovery-related errors, including ECC Queue issues and script execution failures.
  • Ensure all discovery scripts adhere to security and compliance standards, avoiding hardcoded credentials or sensitive data.
  • Align Discovery outputs with Common Service Data Model (CSDM) and organizational CI taxonomy. Knowledge of implementation of security requirements for ITSM processes.
  • Develop and support a Discovery audit process to identify gaps, stale data, or misclassified Cis and develop corrective actions.
  • Support the development of configuration item lifecycle process.
  • Deliver artifacts that detail architecture requirements, process design, system integrations definitions, procedures, workflow.
  • Support and assist CSDM Alignment to ensure CMDB structure aligns with the Common Service Data Model (CSDM) framework.
  • Support and assists in CMDB remediation through out-of-box ServiceNow tools such as de-duplication, CMDB Health, and IRE
  • Needs to have advance knowledge of ServiceNow CMDB; out of the box functionality, interdependence of CMDB with other process and consumer needs of the data from the CMDB.
  • Strong understanding and direct experience of ServiceNow functionality to include CMDB, Service Level Agreements (SLAs), Discovery and Performance Analytics.
  • Ability to develop and maintain custom probes, patterns, pre & postscript to support automated discovery of infrastructure components.
  • Expert analysis, troubleshooting, and verbal and written technical and non-technical communication skills.
  • Ability to develop high level design requirements addressing the business, infrastructure, security, support, and operational needs of a solution.

Additional Preferred Requirements:
  • 4+ years CMDB experience, including ITIL/ITSM and Discovery support.
  • 4+ years' experience in collaborating with stakeholders to capture ITSM requirements.
  • 4+ years ServiceNow development experience preferred.
  • In addition to any experience required above, 7 years of relevant work experience required.
  • Ability to write and optimize JavaScript-based scripts within ServiceNow Discovery to process and populate Configuration Items (CIs).
  • Strong knowledge of process design, development, and support
  • In depth experience managing organizational needs, documenting, and mapping business processes.
  • Hands-on Experience in CSDM (Common Service Data Model) Implementation & Business Process Architecture & Mapping with Technical and Business Service structure.
  • Proven experience identifying improvement opportunities through the analysis and creations of process audits.
  • Progressive experience in managing enterprise-class continual IT process improvement
  • Champion quality standards and ensuring compliance across all operational teams
  • Workflow and Process development expert
  • Extensive process integration knowledge and experience preferred.
  • Knowledge of business system interactions, infrastructure dependencies, system controls, monitoring associated with service delivery.
  • Self-directed and dependable to produce high-quality work in a timely manner.
  • Bring strong technical decision-making skills to the team.
  • Effectively communicate appropriately through verbal and written channels
  • ServiceNow On-Prem experience preferred.

Other Preferred Requirements:
  • In-depth knowledge and experience with ITSM Service Delivery processes
  • Strong leadership skills.
  • Workflow and Process development expert
  • Development Scripting knowledge preferred.
  • Extensive ServiceNow knowledge and experience preferred.
  • Self-directed and dependable to produce high-quality work in a timely manner.
  • Bring strong technical decision-making skills to the team.
  • Effectively communicate appropriately through verbal and written channels to inform IT and Business Leadership and project teams.
  • ServiceNow On-Prem experience preferred.

What We're Looking For:
Education: Bachelor's degree in computer science, information systems, business or related field of study; Or associate's degree in computer science or related field of study with 2 years of relevant work experience; Or High school diploma/GED with 4 years of relevant work experience.
Experience: In addition to any experience required above, 7 years of relevant work experience is required.
What You'll Get:
$98,993.00 - $128,688.00
In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Compensation Data
Compensation Grade:
Compensation Range:
$98,993.00 - $128,688.00
The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

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About American Electric Power

Sourced by ZipRecruiter

AEP Energy is a certified competitive retail electricity and natural gas supply provider. We proudly serve residential, small business and commercial and industrial customers. AEP Energy has over 100 years of industry experience with backing from our parent company, American Electric Power (AEP). AEP is one of the largest electric energy companies in the United States and ranked 204 of the Fortune 500.

Industry

Utilities

Company size

10,000+ Employees

Headquarters location

Columbus, OH, US

Year founded

1906

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