Senior Product Service Engineer Locations: Minneapolis / West Palm Beach(Onsite) Duration: 6+ Months (Contract) Must have * Understand how the application works from a user perspective * Talk to ...
N2 Services
3 jobs near Columbus, OH
Senior Product Service Engineer Locations: Minneapolis / West Palm Beach(Onsite) Duration: 6+ Months (Contract) Must have * Understand how the application works from a user perspective * Talk to ...
Project Coordinator
Palm Beach, FL · On-site
Position: Project Coordinator Locations: Palm Beach FL (Onsite) Duration: 12+ Months (Contract) his role supports the planning and execution of multiple concurrent projects by coordinating cross ...
Project Coordinator
Palm Beach, FL · On-site
Position: Project Coordinator Locations: Palm Beach FL (Onsite) Duration: 12+ Months (Contract) his role supports the planning and execution of multiple concurrent projects by coordinating cross ...
Sr. Cloud Engineer/Microsoft 365
Arlington, VA · On-site
$120K - $165K/yr
Demonstrated expertlevel experience with Exchange Online: mail flow troubleshooting, advanced transport configuration, security and compliance policies, and integration with thirdparty services.
Sr. Cloud Engineer/Microsoft 365
Arlington, VA · On-site
$120K - $165K/yr
Demonstrated expertlevel experience with Exchange Online: mail flow troubleshooting, advanced transport configuration, security and compliance policies, and integration with thirdparty services.
Other
Posted 8 days ago
Job description
Position: Senior Product Service Engineer
Locations: Minneapolis / West Palm Beach(Onsite)
Duration: 6+ Months (Contract)
Must have
- Understand how the application works from a user perspective
- Talk to users and gather issue details
- Investigate support tickets and recurring problems
- Basic root cause analysis
- SQL queries to validate data and investigate issues
- Linux/Unix command line
- CloudWatch / Grafana monitoring tools
- AWS familiarity (S3, Lambda, Step Functions, CloudWatch)
- Ability to reproduce issues in a local/test environment
- Understanding of how bugs move through the SDLC process
- Independently handle the more complex issues
- Better customer-facing communication
- Better root cause analysis
- Better understanding of the overall application
- Identify recurring issues and product improvement opportunities
- Help prioritize defects/enhancements based on customer impact
- Likely mentor junior team members
- Act as the escalation point for difficult issues