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Itom Jobs (NOW HIRING)

Staffingine LLC

ServiceNow ITOM Architect

Orlando, FL · On-site

ServiceNow ITOM Architect Job Location: Orlando, FL (Remote) Job Type: Contract * Lead the design and architecture of ServiceNow ITOMServiceMapping solutions within enterprise environments * Develop ...

Franciscan Health

ITOM Process Coordinator

Working closely with ITSM/ITOM leadership, platform teams, and operational stakeholders, the ITOM Process Coordinator helps ensure ITOM processes operate consistently, align with organizational ...

Perficient

Lead ServiceNow Developer - ITOM

Alpharetta, GA · On-site

$51.25 - $70.50/hr

Design, develop, and configure ServiceNow ITSM, ITOM and CMDB modules, including Discovery, Service Mapping, Event Management, and Configuration Management. * Customize ServiceNow flows, workflows ...

GDIT

WV · On-site

$48.75 - $67/hr

The Senior ServiceNow ITOM Discovery SME is responsible for the architecture, implementation, and continuous improvement of the Configuration Management Database (CMDB) and ITOM Discovery ...

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Itom information

What is the difference between Itom vs Network Operations Center (NOC) Technician?

AspectItomNetwork Operations Center (NOC) Technician
CertificationsITIL, vendor-specific certificationsCCNA, CompTIA Network+
Work EnvironmentIT departments, service management teamsNetwork operations centers, 24/7 monitoring
Primary ResponsibilitiesIT service management, automation, monitoringNetwork monitoring, incident response

Itom professionals focus on IT service management, automation, and monitoring, often working within IT departments. NOC Technicians primarily monitor network infrastructure, respond to incidents, and ensure network uptime. While both roles involve monitoring, Itom emphasizes service management processes, whereas NOC Technicians concentrate on network-specific tasks.

What are ITOM (IT Operations Management) professionals?

ITOM professionals are responsible for overseeing and managing an organization's IT infrastructure and services to ensure they are efficient, reliable, and aligned with business goals. Their duties include monitoring network performance, managing servers and applications, automating workflows, and ensuring compliance with security and operational policies. ITOM specialists often use specialized software tools to streamline IT processes, improve service delivery, and minimize downtime. By proactively managing IT operations, they help organizations achieve operational stability and support digital transformation initiatives.

What are some common challenges faced by ITOM professionals when integrating new tools with existing IT infrastructure?

ITOM (IT Operations Management) professionals often encounter challenges such as compatibility issues between new and legacy systems, ensuring data consistency across platforms, and minimizing service disruptions during integration. Managing security and compliance requirements while deploying new tools can also be complex, requiring careful planning and coordination with other IT teams. Strong communication skills and a thorough understanding of both the new tools and existing infrastructure are essential to address these challenges effectively.

What are the key skills and qualifications needed to thrive as an ITOM (IT Operations Management) professional, and why are they important?

To thrive as an ITOM professional, you need a strong understanding of IT infrastructure, service management frameworks like ITIL, and experience with incident, problem, and change management processes. Familiarity with ITOM platforms such as ServiceNow, BMC, or SolarWinds, as well as relevant certifications like ITIL Foundation or ServiceNow Certified Implementation Specialist, is typically expected. Analytical thinking, effective communication, and problem-solving skills set standout professionals apart in this role. These competencies ensure efficient IT operations, minimize downtime, and support organizational productivity.
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Itom jobs near you

ServiceNow ITOM Consultant

Purple Drive Technologies

Chicago, IL • On-site

Full-time

Posted 6 days ago

Job description

Overview:
ServiceNow ITOM Consultant
  • We are seeking a skilled ServiceNow ITOM professional responsible for designing, implementing, and managing IT Operations Management solutions on the ServiceNow platform. The role involves working closely with stakeholders to automate, optimize, and enhance infrastructure and application operations.
  • 6-10 years of ServiceNow experience with at least 4-6 years in ITOM.
  • Strong hands-on experience in Discovery, Service Mapping, and Event Management.
  • Good knowledge of CMDB architecture, CSDM, and data modeling.
  • Experience integrating ITOM with monitoring and cloud platforms (AWS, Azure, GCP).
  • Proficiency in JavaScript, MID Server, and REST/SOAP integrations
  • Understanding of ITIL/ITSM processes.
  • ServiceNow CSA and CIS-ITOM certification preferred.
  • 1. Experience in AIOps, Machine Learning, and Predictive Intelligence.
  • 2. Knowledge of DevOps integrations (CI/CD, Git, Jenkins).
  • 3. ServiceNow Discovery Exposure.

Implement and configure ServiceNow ITOM modules including:
  • Discovery
  • Service Mapping
  • Event Management
  • Orchestration/Automation
  • Cloud Management
  • Design and develop end-to-end solutions for infrastructure visibility and operational intelligence.
  • Integrate ITOM with CMDB, ITSM, and third-party monitoring tools (e.g., SolarWinds, Nagios, Splunk, Dynatrace).
  • Develop patterns, probes, and sensors to enhance discovery and service mapping.
  • Configure event rules, alert correlation, and remediation workflows.
  • Work with automation/orchestration to streamline operational tasks.
  • Ensure data integrity and governance for CMDB in alignment with ITOM processes.
  • Collaborate with cross-functional teams to define requirements, deliver solutions, and provide technical guidance.
  • Troubleshoot and resolve ITOM-related issues and optimize system performance.

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