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What is the difference between Itom vs Network Operations Center (NOC) Technician?

AspectItomNetwork Operations Center (NOC) Technician
CertificationsITIL, vendor-specific certificationsCCNA, CompTIA Network+
Work EnvironmentIT departments, service management teamsNetwork operations centers, 24/7 monitoring
Primary ResponsibilitiesIT service management, automation, monitoringNetwork monitoring, incident response

Itom professionals focus on IT service management, automation, and monitoring, often working within IT departments. NOC Technicians primarily monitor network infrastructure, respond to incidents, and ensure network uptime. While both roles involve monitoring, Itom emphasizes service management processes, whereas NOC Technicians concentrate on network-specific tasks.

What are ITOM (IT Operations Management) professionals?

ITOM professionals are responsible for overseeing and managing an organization's IT infrastructure and services to ensure they are efficient, reliable, and aligned with business goals. Their duties include monitoring network performance, managing servers and applications, automating workflows, and ensuring compliance with security and operational policies. ITOM specialists often use specialized software tools to streamline IT processes, improve service delivery, and minimize downtime. By proactively managing IT operations, they help organizations achieve operational stability and support digital transformation initiatives.

What are some common challenges faced by ITOM professionals when integrating new tools with existing IT infrastructure?

ITOM (IT Operations Management) professionals often encounter challenges such as compatibility issues between new and legacy systems, ensuring data consistency across platforms, and minimizing service disruptions during integration. Managing security and compliance requirements while deploying new tools can also be complex, requiring careful planning and coordination with other IT teams. Strong communication skills and a thorough understanding of both the new tools and existing infrastructure are essential to address these challenges effectively.

What are the key skills and qualifications needed to thrive as an ITOM (IT Operations Management) professional, and why are they important?

To thrive as an ITOM professional, you need a strong understanding of IT infrastructure, service management frameworks like ITIL, and experience with incident, problem, and change management processes. Familiarity with ITOM platforms such as ServiceNow, BMC, or SolarWinds, as well as relevant certifications like ITIL Foundation or ServiceNow Certified Implementation Specialist, is typically expected. Analytical thinking, effective communication, and problem-solving skills set standout professionals apart in this role. These competencies ensure efficient IT operations, minimize downtime, and support organizational productivity.
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Senior ServiceNow Developer - ITOM (347)

Senior ServiceNow Developer - ITOM (347)

iTech AG

Arlington, VA

$62.25 - $85.50/hr

Full-time

Posted 3 days ago

Job description

OVERVIEW
iTech AG is seeking a Senior ServiceNow Developer to support a federal program by designing, developing, and enhancing ServiceNow solutions in a secure, scalable, and compliant environment. This role serves as a senior technical contributor responsible for building high-quality platform functionality, developing user-facing portals, and supporting core ServiceNow capabilities aligned to mission and business needs. The ideal candidate brings strong hands-on ServiceNow development experience, deep familiarity with portal technologies, and the ability to work collaboratively within Agile and SAFe delivery environments. This role requires a developer who can translate requirements into maintainable, performant ServiceNow solutions while adhering to federal standards and best practices.
 
ROLES AND RESPONSIBILITIES
  • Design, develop, and configure ServiceNow solutions to support federal program requirements
  • Build and maintain custom applications, workflows, business rules, and UI policies
  • Develop and enhance ServiceNow ITOM functionality
  • Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder
  • Collaborate with ServiceNow Architects to implement scalable, standards-based solutions
  • Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives
  • Perform code reviews and ensure adherence to development standards and best practices
  • Support platform upgrades, patching, and performance tuning
  • Troubleshoot and resolve ServiceNow defects and production issues
  • Ensure configurations and customizations align with federal security and compliance requirements
  • Contribute to technical documentation and knowledge sharing across the team
  • Support and enhance ITOM knowledge enablement 
  • Other duties as assigned
MINIMUM QUALIFICATIONS
  • 5+ years of hands-on ServiceNow development experience
  • Strong experience developing custom ServiceNow applications and platform configurations
  • Hands-on experience with ServiceNow portal development (Service Portal and/or UI Builder)
  • Proficiency with ServiceNow scripting (JavaScript, Glide APIs)
  • Experience working in Agile or SAFe delivery environments
EDUCATION AND CERTIFICATIONS
  • Bachelor’s degree
  • ServiceNow CSA and CAD or CIS certification
 
PREFERRED QUALIFICATIONS
  • ServiceNow Certified Implementation Specialist (CIS):
  • CIS – ITOM
  • Experience supporting federal government programs
  • Strong experience with Service Portal, UI Builder, and user experience design
  • Experience configuring ITSM module
  • Familiarity with ServiceNow data model and performance optimization
  • Strong problem-solving, communication, and collaboration skills
  • Experience supporting DevSecOps-aligned Agile teams
 
SECURITY CLEARANCE
  • Ability to obtain and maintain a Public Trust
  • Pursuant to government contracts, US Citizenship is required
iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.
iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to reasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

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