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Itom Jobs (NOW HIRING)

Jefferies

VP, ServiceNow ITOM Developer

Jersey City, NJ · On-site

$160K - $185K/yr

We are seeking a Senior ServiceNow ITOM Developer to own enterprise CMDB governance, drive ITOM transformation, and deliver cross-functional technology programs at scale. This role sits at the ...

Atlantic Partners

ITOM/CMBD Admin

Poughkeepsie, NY · On-site

Our direct client in the Utility Industry is seeking for a ITOM/CMBD Admin - 12 month RTH- HYBRID - Poughkeepsie, NY. Work Mode: Hybrid - 2-3 times onsite If you are interested please share an ...

Jefferies

VP, ServiceNow ITOM Developer

Jersey City, NJ · On-site

$160K - $185K/yr

We are seeking a Senior ServiceNow ITOM Developer to own enterprise CMDB governance, drive ITOM transformation, and deliver cross-functional technology programs at scale. This role sits at the ...

pace systems, inc.

Be Seen First

Senior ServiceNow Architect - ITOM / ITAM

Naperville, IL · Remote

$110 - $140/hr

Lead end-to-end ServiceNow solution architecture for ITOM and ITAM implementations. * Design scalable solutions across CMDB, Discovery, Service Mapping, Event Management, Software Asset Management ...

US Bank

ServiceNow CMDB & ITOM Engineer

Cincinnati, OH

$51.75 - $71.25/hr

Bank is seeking a ServiceNow CMDB & ITOM Engineer to join a growing ServiceNow Software Engineering team responsible for the enterprise Configuration Management Database (CMDB), Discovery, and ...

US Bank

ServiceNow CMDB & ITOM Engineer

Irving, TX

$51.75 - $71.25/hr

Bank is seeking a ServiceNow CMDB & ITOM Engineer to join a growing ServiceNow Software Engineering team responsible for the enterprise Configuration Management Database (CMDB), Discovery, and ...

US Bank

ServiceNow CMDB & ITOM Engineer

Brookfield, WI

$51 - $70.25/hr

Bank is seeking a ServiceNow CMDB & ITOM Engineer to join a growing ServiceNow Software Engineering team responsible for the enterprise Configuration Management Database (CMDB), Discovery, and ...

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Itom information

What is ITOM (IT Operations Management)?

ITOM professionals are responsible for overseeing and managing an organization's IT infrastructure and services to ensure they are efficient, reliable, and aligned with business goals. Their duties include monitoring network performance, managing servers and applications, automating workflows, and ensuring compliance with security and operational policies. ITOM specialists often use specialized software tools to streamline IT processes, improve service delivery, and minimize downtime. By proactively managing IT operations, they help organizations achieve operational stability and support digital transformation initiatives.

What are the key skills and qualifications needed to thrive as an ITOM professional?

To thrive as an ITOM professional, you need a strong understanding of IT infrastructure, service management frameworks like ITIL, and experience with incident, problem, and change management processes. Familiarity with ITOM platforms such as ServiceNow, BMC, or SolarWinds, as well as relevant certifications like ITIL Foundation or ServiceNow Certified Implementation Specialist, is typically expected. Analytical thinking, effective communication, and problem-solving skills set standout professionals apart in this role. These competencies ensure efficient IT operations, minimize downtime, and support organizational productivity.

What are some common challenges faced by ITOM professionals when integrating new tools with existing IT infrastructure?

ITOM (IT Operations Management) professionals often encounter challenges such as compatibility issues between new and legacy systems, ensuring data consistency across platforms, and minimizing service disruptions during integration. Managing security and compliance requirements while deploying new tools can also be complex, requiring careful planning and coordination with other IT teams. Strong communication skills and a thorough understanding of both the new tools and existing infrastructure are essential to address these challenges effectively.

What is the difference between Itom vs Network Operations Center (NOC) Technician?

AspectItomNetwork Operations Center (NOC) Technician
CertificationsITIL, vendor-specific certificationsCCNA, CompTIA Network+
Work EnvironmentIT departments, service management teamsNetwork operations centers, 24/7 monitoring
Primary ResponsibilitiesIT service management, automation, monitoringNetwork monitoring, incident response

Itom professionals focus on IT service management, automation, and monitoring, often working within IT departments. NOC Technicians primarily monitor network infrastructure, respond to incidents, and ensure network uptime. While both roles involve monitoring, Itom emphasizes service management processes, whereas NOC Technicians concentrate on network-specific tasks.

What is an ITOM engineer?

An ITOM (IT Operations Management) engineer is responsible for managing and automating IT infrastructure and services, often using tools like ServiceNow, Cloud platforms, and monitoring systems. They focus on ensuring system availability, performance, and efficiency through configuration, scripting, and process optimization.
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Itom jobs near you
Infographic showing various Itom job openings in the United States as of September 2026, with employment types broken down into 88% Full Time, 2% Part Time, and 10% Contract. Highlights an 73% Physical, 5% Hybrid, and 22% Remote job distribution.

ServiceNow ITOM Administrator

Jamesville, NY • On-site

Prophecy Technologies
Professional, Scientific, and Technical Services • 11 - 50 employees
Learn more about Prophecy Technologiesexternal

Full-time

Re-posted 9 hours ago

Key responsibilities

  • Configure, optimize, and troubleshoot ServiceNow Discovery to identify and populate Configuration Items (CIs).

  • Develop, maintain, and govern a scalable CMDB aligned with the Common Service Data Model (CSDM), including managing data quality and conducting audits.

  • Design, implement, and maintain Service Mapping to ensure accurate dependency maps for business-critical services.

Job description

Role Overview:
This role is for a ServiceNow ITOM Administrator responsible for the comprehensive management of the Configuration Management Database (CMDB). The administrator will focus on designing, maintaining, and governing a scalable CMDB aligned with the Common Service Data Model (CSDM). Key responsibilities include configuring ServiceNow Discovery, integrating authoritative data sources, ensuring data quality, implementing service mapping, and driving automation within the IT Operations Management (ITOM) framework. The position requires collaboration with various IT teams and stakeholders to support a service-aware operating model.
Key Responsibilities:
  • Develops and maintains a scalable CMDB aligned with the Common Service Data Model (CSDM).
  • Ensures all Configuration Items (CIs) and their relationships are accurately represented.
  • Implements governance policies to maintain data integrity and compliance.
  • Configures and optimizes ServiceNow Discovery to automatically identify and populate CIs.
  • Manages Discovery credentials, schedules, behavior tuning, and troubleshooting.
  • Monitors Discovery health, coverage, and success rates, driving continuous improvement.
  • Integrates with tools like SCCM, Intune, Tenable, and other authoritative sources.
  • Manages Identification and Reconciliation Engine (IRE) rules to prevent duplicates and ensure accurate data merging.
  • Conducts audits to validate CMDB data accuracy, removing stale, orphaned, or duplicate CIs.
  • Defines naming conventions and enforces change control processes.
  • Establishes and manages CMDB governance processes, defining data ownership and accountability models.
  • Develops and maintains CMDB standards, policies, and operating procedures.
  • Facilitates governance reviews with infrastructure, application, security, and business stakeholders.
  • Monitors CMDB health scores, Discovery completeness, and service mapping accuracy using Health Scan and CMDB Query Builder.
  • Builds interactive dashboards and reports to monitor CMDB health and usage.
  • Leads and maintains adoption of the Common Service Data Model (CSDM) across various service structures.
  • Partners with application, infrastructure, and business teams to define service ownership and relationships.
  • Designs, implements, and maintains Service Mapping, ensuring business-critical services have accurate dependency maps.
  • Works with teams across ITSM, ITOM, Security, Compliance, and Architecture.
  • Provides training and mentorship on CMDB best practices.
  • Develops a roadmap to evolve the CMDB into a service-aware database.
  • Implements and maintains Flow Designer, Orchestration, or IntegrationHub for automated workflows.

Required Skills:
  • Expertise in ServiceNow CMDB design, maintenance, and governance.
  • Proficiency in ServiceNow Discovery configuration, optimization, and troubleshooting.
  • Strong understanding and experience with the Common Service Data Model (CSDM).
  • Experience integrating ServiceNow with tools such as SCCM, Intune, and Tenable.
  • Knowledge of Identification and Reconciliation Engine (IRE) rules.
  • Skills in data quality management, auditing, and change control processes for CMDB.
  • Experience with ServiceNow Service Mapping design, implementation, and maintenance.
  • Familiarity with ServiceNow Health Scan and CMDB Query Builder for reporting and data quality.
  • Ability to implement and maintain ServiceNow Flow Designer, Orchestration, or IntegrationHub for automation.
  • Strong collaboration, communication, and training skills.

Qualifications:
  • N/A years of experience specified.

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