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Itom Jobs (NOW HIRING)

SmartIPlace

ServiceNow ITOM Architect (Onsite)

Dallas, TX · On-site

$70.50 - $88.75/hr

The ideal candidate will be a true expert in ServiceNow architecture, possess deep knowledge of ITOM processes, and have a proven track record of integrating ServiceNow with complex enterprise ...

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Itom information

What is ITOM (IT Operations Management)?

ITOM professionals are responsible for overseeing and managing an organization's IT infrastructure and services to ensure they are efficient, reliable, and aligned with business goals. Their duties include monitoring network performance, managing servers and applications, automating workflows, and ensuring compliance with security and operational policies. ITOM specialists often use specialized software tools to streamline IT processes, improve service delivery, and minimize downtime. By proactively managing IT operations, they help organizations achieve operational stability and support digital transformation initiatives.

What are the key skills and qualifications needed to thrive as an ITOM professional?

To thrive as an ITOM professional, you need a strong understanding of IT infrastructure, service management frameworks like ITIL, and experience with incident, problem, and change management processes. Familiarity with ITOM platforms such as ServiceNow, BMC, or SolarWinds, as well as relevant certifications like ITIL Foundation or ServiceNow Certified Implementation Specialist, is typically expected. Analytical thinking, effective communication, and problem-solving skills set standout professionals apart in this role. These competencies ensure efficient IT operations, minimize downtime, and support organizational productivity.

What are some common challenges faced by ITOM professionals when integrating new tools with existing IT infrastructure?

ITOM (IT Operations Management) professionals often encounter challenges such as compatibility issues between new and legacy systems, ensuring data consistency across platforms, and minimizing service disruptions during integration. Managing security and compliance requirements while deploying new tools can also be complex, requiring careful planning and coordination with other IT teams. Strong communication skills and a thorough understanding of both the new tools and existing infrastructure are essential to address these challenges effectively.

What is the difference between Itom vs Network Operations Center (NOC) Technician?

AspectItomNetwork Operations Center (NOC) Technician
CertificationsITIL, vendor-specific certificationsCCNA, CompTIA Network+
Work EnvironmentIT departments, service management teamsNetwork operations centers, 24/7 monitoring
Primary ResponsibilitiesIT service management, automation, monitoringNetwork monitoring, incident response

Itom professionals focus on IT service management, automation, and monitoring, often working within IT departments. NOC Technicians primarily monitor network infrastructure, respond to incidents, and ensure network uptime. While both roles involve monitoring, Itom emphasizes service management processes, whereas NOC Technicians concentrate on network-specific tasks.

What is an ITOM engineer?

An ITOM (IT Operations Management) engineer is responsible for managing and automating IT infrastructure and services, often using tools like ServiceNow, Cloud platforms, and monitoring systems. They focus on ensuring system availability, performance, and efficiency through configuration, scripting, and process optimization.
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Infographic showing various Itom job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, and 12% Contract. Highlights an 69% Physical, 10% Hybrid, and 21% Remote job distribution.

ServiceNow Architect IT Operations Management ITOM

Quantum World Technologies Inc.

Cleveland, OH • On-site

Other

Posted 4 days ago

Job description

Job Role: ServiceNow Architect IT Operations Management ITOM

Location: Cleveland, Ohio (Onsite)

Mode of hire: Contract

Job description

We are seeking a highly experienced ServiceNow Architect to lead the design and implementation of ITOM solutions The ideal candidate will have deep expertise in ServiceNow Discovery CMDB Event Management Service Mapping and AIOps with a strong focus on operational visibility automation and service health monitoring

Key Responsibilities

  • Architecture Design
  • Architect scalable and integrated ITOM solutions on the ServiceNow platform
  • Define and implement CMDB strategies service modeling and dependency mapping
  • Design solutions that support proactive monitoring root cause analysis and operational intelligence
  • Implementation Integration
  • Lead implementation of ITOM modules including Discovery Service Mapping Event Management Cloud Management and AIOps
  • Integrate ServiceNow with monitoring tools eg SolarWinds Dynatrace AppDynamics Splunk and cloud platforms AWS Azure Google Cloud Platform
  • Operational Excellence
  • Enable real-time visibility into infrastructure and services through dashboards and health indicators
  • Automate remediation workflows and incident correlation using Event Management and AIOps
  • Governance Best Practices
  • Establish CMDB governance data quality standards and reconciliation rules
  • Define best practices for ITOM processes integrations and platform performance
  • Collaboration Leadership
  • Work closely with infrastructure cloud and application teams to align ITOM capabilities with operational goals
  • Mentor developers and platform engineers on ITOM architecture and implementation
  • Required Skills Experience
  • 8 years of IT experience with 6 years in ServiceNow ITOM architecture and delivery
  • Strong understanding of IT infrastructure cloud services and monitoring tools
  • Handson experience with ServiceNow Discovery Service Mapping Event Management and CMDB
  • Proficiency in scripting JavaScript Glide MID Server configuration and integration patterns
  • ServiceNow Certified Implementation Specialist ITOM preferred

Soft Skills

  • Strong analytical Excellent communication and stakeholder engagement
  • Ability to lead cross functional teams and drive operational transformation
  • and problem-solving skills

Skills

Mandatory Skills : ServiceNow ITOM-Discovery

Thanks & Regards,

Shubham kumar

Senior Technical Recruiter

Quantum World Technologies Inc.

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