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Itom Jobs (NOW HIRING)

ServiceNow

Director, ITAM and ITOM Services

Dallas, TX · On-site

The Role As Director, ITAM and ITOM Services (Americas), you will establish the strategic vision and drive the execution of our ITAM and ITOM practice across the United States and Canada. You will ...

SmartIPlace

ServiceNow ITOM Architect (Onsite)

Dallas, TX · On-site

$70.50 - $88.75/hr

The ideal candidate will be a true expert in ServiceNow architecture, possess deep knowledge of ITOM processes, and have a proven track record of integrating ServiceNow with complex enterprise ...

SAIC

ServiceNow ITOM Specialist

VA · Remote

$120K - $160K/yr

Develop and maintain ITOM processes, policies, and procedures in alignment with industry standards and best practices. * Track and manage software licenses and hardware inventory, ensuring accurate ...

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Itom information

What is ITOM (IT Operations Management)?

ITOM professionals are responsible for overseeing and managing an organization's IT infrastructure and services to ensure they are efficient, reliable, and aligned with business goals. Their duties include monitoring network performance, managing servers and applications, automating workflows, and ensuring compliance with security and operational policies. ITOM specialists often use specialized software tools to streamline IT processes, improve service delivery, and minimize downtime. By proactively managing IT operations, they help organizations achieve operational stability and support digital transformation initiatives.

What are the key skills and qualifications needed to thrive as an ITOM professional?

To thrive as an ITOM professional, you need a strong understanding of IT infrastructure, service management frameworks like ITIL, and experience with incident, problem, and change management processes. Familiarity with ITOM platforms such as ServiceNow, BMC, or SolarWinds, as well as relevant certifications like ITIL Foundation or ServiceNow Certified Implementation Specialist, is typically expected. Analytical thinking, effective communication, and problem-solving skills set standout professionals apart in this role. These competencies ensure efficient IT operations, minimize downtime, and support organizational productivity.

What are some common challenges faced by ITOM professionals when integrating new tools with existing IT infrastructure?

ITOM (IT Operations Management) professionals often encounter challenges such as compatibility issues between new and legacy systems, ensuring data consistency across platforms, and minimizing service disruptions during integration. Managing security and compliance requirements while deploying new tools can also be complex, requiring careful planning and coordination with other IT teams. Strong communication skills and a thorough understanding of both the new tools and existing infrastructure are essential to address these challenges effectively.

What is the difference between Itom vs Network Operations Center (NOC) Technician?

AspectItomNetwork Operations Center (NOC) Technician
CertificationsITIL, vendor-specific certificationsCCNA, CompTIA Network+
Work EnvironmentIT departments, service management teamsNetwork operations centers, 24/7 monitoring
Primary ResponsibilitiesIT service management, automation, monitoringNetwork monitoring, incident response

Itom professionals focus on IT service management, automation, and monitoring, often working within IT departments. NOC Technicians primarily monitor network infrastructure, respond to incidents, and ensure network uptime. While both roles involve monitoring, Itom emphasizes service management processes, whereas NOC Technicians concentrate on network-specific tasks.

What is an ITOM engineer?

An ITOM (IT Operations Management) engineer is responsible for managing and automating IT infrastructure and services, often using tools like ServiceNow, Cloud platforms, and monitoring systems. They focus on ensuring system availability, performance, and efficiency through configuration, scripting, and process optimization.
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Itom jobs near you
Infographic showing various Itom job openings in the United States as of September 2026, with employment types broken down into 88% Full Time, 2% Part Time, and 10% Contract. Highlights an 73% Physical, 5% Hybrid, and 22% Remote job distribution.

ServiceNow Tech Lead - ITOM & ACC

Chantilly, VA • Remote

Interon IT Solutions
See more jobs at Interon IT Solutionsexternal

Contractor

Re-posted 3 days ago

Job description

#W2 Role
 
JD:
We are seeking a ServiceNow Technical Lead with strong expertise in ITOM and Application Cloud Configuration (ACC) to lead design and implementation efforts. The candidate will guide development teams, implement best practices, and deliver scalable ServiceNow solutions aligned with enterprise infrastructure management.
Key Responsibilities
•    Lead ServiceNow ITOM implementations, including Discovery, Service Mapping, and Event Management.
•    Implement and manage Application Cloud Configuration (ACC) to automate cloud and infrastructure operations.
•    Design and maintain CMDB and CSDM-aligned data models.
•    Guide the development team on platform design, integrations, and best practices.
•    Develop and review ServiceNow scripts, workflows, and integrations.
•    Implement automation using Flow Designer and IntegrationHub.
•    Ensure platform scalability, performance, and governance.
•    Collaborate with infrastructure teams to improve service visibility and operational efficiency.
•    Support platform upgrades and maintain solution documentation.
Required Qualifications
•    8+ years of IT experience with 4–5 years as a ServiceNow Technical Lead
•    Strong hands-on experience with ServiceNow ITOM modules (Discovery, Service Mapping, Event Management)
•    Experience implementing Application Cloud Configuration (ACC)
•    Strong understanding of CMDB, CSDM framework, and infrastructure discovery
•    Experience integrating ServiceNow with monitoring tools and cloud platforms
•    Strong leadership and stakeholder communication skills
Preferred Skills
•    ServiceNow ITOM certification
•    Experience with AWS, Azure, or hybrid cloud environments