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Csdm Jobs (NOW HIRING)

Link Technologies

Service Now Consultant

Denver, CO · On-site

Review ServiceNow Enterprise Architecture Module and CSDM Alignment * Assess current and planned use of ServiceNow Enterprise Architecture, Business Applications, Business Capabilities, Service ...

Link Technologies

Service Now Consultant

Denver, CO · Remote

Review ServiceNow Enterprise Architecture Module and CSDM Alignment Assess current and planned use of ServiceNow Enterprise Architecture, Business Applications, Business Capabilities, Service ...

MM International

ServiceNow Developer

Chandler, AZ · On-site

$53.25 - $73.25/hr

Enhance and maintain the CMDB, ensuring alignment with CSDM standards * Collaborate with cross-functional teams to support SACM and SPM initiatives * Participate in CMDB maturity projects, including ...

LotSolutions, Inc.

ServiceNow Engineer

Jacksonville, FL · On-site

$48.50 - $66.75/hr

Own the end-to-end architecture of the enterprise ServiceNow platform spanning ITSM, Business Continuity Management, Security Operations, CMDB, and CSDM across multiple locations. * Lead the design ...

eTelligent Group LLC

ServiceNow Developer

Washington, DC · On-site

$61.25 - $84/hr

Working knowledge of CMDB and CSDM. * Service Portal, UI Builder, Workspaces, or Employee Center. * Update sets, source control, deployments, testing, and upgrades. * Import Sets, Transform Maps ...

Fortegra

ServiceNow Engineer

Jacksonville, FL · On-site

Own the end-to-end architecture of the enterprise ServiceNow platform spanning ITSM, Business Continuity Management, Security Operations, CMDB, and CSDM across multiple locations. * Lead the design ...

1 point system

Servicenow CMDB Engineer

Buffalo, NY · On-site

Skill Set 1: ServiceNow engineering with a deep understanding of CMDB, CSDM and APM. Skill Set 2: Should understand CMDB/CSDM relationships including Technical and Business Services and lifecycles.

1 point system

Servicenow Engineer

Buffalo, NY · On-site

Skill Set 1: ServiceNow engineering with a deep understanding of CMDB, CSDM and APM. Skill Set 2: Should understand CMDB/CSDM relationships including Technical and Business Services and lifecycles.

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How much do csdm jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for csdm in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What is a CSDM?

CSDM stands for Common Service Data Model, which is a framework designed by ServiceNow to standardize and organize data related to services, applications, and infrastructure within an organization. It provides a common set of terms and relationships to help organizations map their IT services, making it easier to manage and automate IT processes. CSDM is widely used to improve service management, enable better reporting, and support digital transformation initiatives by aligning IT services with business goals.

What are the key skills and qualifications needed to thrive as a CSDM?

To thrive as a Customer Success Data Manager, you need strong analytical skills, experience in customer success operations, and a background in data management or analytics, often supported by a degree in business, analytics, or a related field. Familiarity with CRM platforms (like Salesforce), customer success tools (such as Gainsight or Totango), and data visualization software (e.g., Tableau or Power BI) is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills enable effective interpretation of customer data, drive retention strategies, and ensure seamless collaboration between customer-facing teams and leadership.

What are some common challenges faced by a CSDM and how can they be addressed?

A CSDM often faces challenges such as managing high customer expectations, coordinating across multiple teams, and ensuring service quality remains consistent. Balancing the need for quick resolution with maintaining strong client relationships can be demanding. Proactive communication, robust process documentation, and regular feedback sessions with both clients and internal teams are effective strategies to overcome these challenges. Establishing clear service level agreements (SLAs) and leveraging performance metrics can also help maintain accountability and continuous improvement.
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Csdm jobs near you
Infographic showing various Csdm job openings in the United States as of September 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 73% Physical, 7% Hybrid, and 20% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

Service Now Consultant

Denver, CO • On-site

Link Technologies
See more jobs at Link Technologiesexternal

Other

Re-posted 22 hours ago

Job description

  • JOB-7734
  • Service Now Consultant
  • Denver, Colorado
  • Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a ServiceNow Consultant to join our team in Denver, CO. This position is a remote opportunity.
    The ServiceNow Enterprise Architecture and Demand Intake Resource will work with Business Technologies, Solutions Architecture and stakeholder teams to review current ServiceNow Enterprise Architecture configuration and related CSDM data model. The resource will help establish and document an end-to-end NPR intake process using ServiceNow Demand Management, demand tasks, decision records, dashboards, and technical review checkpoints.
    The resource will also support architecture round table (ART) by defining how demands should be screened, routed, technically reviewed, and dispositioned.
    Roles and Responsibilities
    The resource will perform the following activities:
    • Review ServiceNow Enterprise Architecture Module and CSDM Alignment
      • Assess current and planned use of ServiceNow Enterprise Architecture, Business Applications, Business Capabilities, Service Instances, Technical Services, Software Models, Technology Reference Model concepts, and related CSDM records.
    • Establish the NPR Intake SOP and process improvement.
      • Work with the defined intake process for new technology and service-related requests using ServiceNow Demand Management.
      • Process required fields and data objects, including models, business applications, vendor or manufacturer, support model, business capability alignment, existing solution check, ownership, primary contact, and target go-live information.
      • Support the intake process while creating a clear path for future automation and maturity.
    • Support Demand Technical Review Through ART
      • Support the Architecture round table (ART) for review, screening, prioritization, technical review checkpoints, reuse considerations, required stakeholders, and demand disposition outcomes.
      • Document how ART feedback, recommendations, risks, objections, approvals, deferrals, rejections, and handoffs should be captured in demand work notes, demand tasks, decision records, and dashboards.

    Deliverables
  • ServiceNow EA and CSDM review - Summary of current state, target-state considerations, configuration gaps, data-model risks, and prioritized recommendations for Enterprise Architecture, Business Application, Service Instance, and related CSDM records.
  • NPR Intake Process SOP - Documented end-to-end process using ServiceNow Demands, including intake form guidance, demand lifecycle, required fields, review routing, decision points, handoffs, and disposition outcomes.
  • ART Technical Review Model - Recommended criteria for when ART review is required, how technical risks and reuse opportunities are evaluated, how ART decisions are captured, and how demand disposition should occur.
  • ServiceNow Configuration and Data Recommendations - Practical recommendations for demand tasks, decision records, dashboards, reporting fields, stakeholder tracking, sensitive data handling, information objects, and CSDM relationships.
  • Scenario Testing and UAT Support - Support for representative intake scenarios such as new product request, enhancement request, reuse review, rejected duplicate request, data object linking, business application creation, service instance creation, and demand handoff.
  • Knowledge Transfer and Final Recommendations - Live walkthrough with documentation, process maps, decision trees, operating guidance, training considerations, open questions, and next-step recommendations for DEN stakeholders.

    • Out of Scope
    • Long-term production support, managed services, or ongoing administration unless included in a follow-up engagement.
    • Broad ServiceNow platform implementation outside the NPR intake, Demand Management, Enterprise Architecture, CSDM, reporting, and ART review scope described above.
    • Custom application development or heavy ServiceNow customization that is not explicitly approved by DEN.
    • Cybersecurity penetration testing, red team activities, or unrelated security assessments.
    • Vendor selection decisions, contract negotiations, or legal determinations.

    Experience
    Five years of hands-on experience with ServiceNow architecture, Strategic Portfolio Management, Demand Management, Enterprise Architecture or Application Portfolio Management, CSDM, ITSM, service modeling, process design, and stakeholder facilitation is highly desired. The preferred resource will have practical experience designing intake workflows, demand lifecycles, review boards, approval or decision tracking, dashboards, business application and service instance modeling, and governance processes that avoid unnecessary customization while supporting auditability, reporting, and operational adoption.
    Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.

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