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Csdm Jobs (NOW HIRING)

MM International

ServiceNow Developer

Chandler, AZ · On-site

$53.25 - $73.25/hr

Enhance and maintain the CMDB, ensuring alignment with CSDM standards * Collaborate with cross-functional teams to support SACM and SPM initiatives * Participate in CMDB maturity projects, including ...

Fortegra

ServiceNow Engineer

Jacksonville, FL · On-site

$48.50 - $66.75/hr

Own the end-to-end architecture of the enterprise ServiceNow platform spanning ITSM, Business Continuity Management, Security Operations, CMDB, and CSDM across multiple locations. * Lead the design ...

Randstad Digital

ServiceNow Architect

Manhattan, NY · On-site

$78.50 - $99/hr

Drive CMDB design, CSDM alignment, Service mapping, Discovery, and Event management within ITOM. Design hardware and software asset lifecycle workflows, Normalization, Reconciliation, License ...

Avcend

Systems Architect Director

Dallas, TX · On-site

$240K/yr

ITOM Architect to owner CMDB, Discovery, Service Mapping, Integrations, Data Quality, CSDM * Primary role objective and key deliverables (first 90 days): 2 Months long with possible extension The ...

Virtusa Corporation

Senior ServiceNow Developer

New York, NY · On-site

$59 - $81.25/hr

The ideal candidate will have deep expertise in platform development, integrations, CMDB, CSDM, and advanced scripting, capable of delivering scalable, optimized solutions in complex enterprise ...

Prophecy Technologies

ServiceNow CMDB Architect

Dallas, TX · On-site

$53.50 - $73.50/hr

We are seeking a highly skilled ServiceNow CMDB, Service Mapping, and CSDM Expert to manage the operational lifecycle, governance, and data quality of our enterprise Configuration Management Database.

Virtusa

Senior ServiceNow Developer

New York, NY

$59 - $81.25/hr

The ideal candidate will have deep expertise in platform development, integrations, CMDB, CSDM, and advanced scripting, capable of delivering scalable, optimized solutions in complex enterprise ...

Siri InfoSolutions Inc

SPM Developer

Charlotte, NC · On-site

$53.25 - $70.25/hr

Map and enforce CSDM standards across all modules and business services * Support the creation and execution of test cases for UAT, SIT, and production validation * Collaborate with architects ...

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How much do csdm jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for csdm in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What is a CSDM?

CSDM stands for Common Service Data Model, which is a framework designed by ServiceNow to standardize and organize data related to services, applications, and infrastructure within an organization. It provides a common set of terms and relationships to help organizations map their IT services, making it easier to manage and automate IT processes. CSDM is widely used to improve service management, enable better reporting, and support digital transformation initiatives by aligning IT services with business goals.

What are the key skills and qualifications needed to thrive as a CSDM?

To thrive as a Customer Success Data Manager, you need strong analytical skills, experience in customer success operations, and a background in data management or analytics, often supported by a degree in business, analytics, or a related field. Familiarity with CRM platforms (like Salesforce), customer success tools (such as Gainsight or Totango), and data visualization software (e.g., Tableau or Power BI) is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills enable effective interpretation of customer data, drive retention strategies, and ensure seamless collaboration between customer-facing teams and leadership.

What are some common challenges faced by a CSDM and how can they be addressed?

A CSDM often faces challenges such as managing high customer expectations, coordinating across multiple teams, and ensuring service quality remains consistent. Balancing the need for quick resolution with maintaining strong client relationships can be demanding. Proactive communication, robust process documentation, and regular feedback sessions with both clients and internal teams are effective strategies to overcome these challenges. Establishing clear service level agreements (SLAs) and leveraging performance metrics can also help maintain accountability and continuous improvement.
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Csdm jobs near you
Infographic showing various Csdm job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 73% Physical, 9% Hybrid, and 18% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

ServiceNow Developer

MM International

Chandler, AZ • On-site

$53.25 - $73.25/hr

Contractor

Re-posted 2 days ago

Job description

Role: Mid-Level SNOW Developer

Location: Charlotte, NC or Chandler, AZ or Irving, TX (3x a week onsite)

Duration: 2 year contract

Job Description:

The ideal candidate will have a strong background in ServiceNow development, integrations, and CMDB/CSDM implementation. This role will be instrumental in driving CMDB maturity, supporting cross-functional integrations, and contributing to the evolution of our ServiceNow ecosystem.

Day to Day:

 

  • Develop and maintain custom applications and modules within the ServiceNow platform
  • Design and implement integrations between ServiceNow and external systems
  • Enhance and maintain the CMDB, ensuring alignment with CSDM standards
  • Collaborate with cross-functional teams to support SACM and SPM initiatives
  • Participate in CMDB maturity projects, including data modeling and governance
  • Troubleshoot and resolve issues related to ServiceNow functionality and performance
  • Provide technical guidance and mentorship to junior developers
  • Stay current with ServiceNow best practices and platform updates

Top Requirements: 

    1. 3+ years of hands-on ServiceNow development experience
    2. Proficient in:
      1. APIs and Integrations
      2. Scoped Applications
      3. JavaScript and ServiceNow Scripting
      4. Business Rules, Client Scripts, UI Policies
      5. Service Requests and Catalog Items
      6. CMDB and ServiceNow Discovery
    3. Strong understanding and practical experience with CSDM (Common Service Data Model)
    4. Experience with program/project-level CMDB maturity initiatives
    5. ServiceNow Certified Application Developer (CAD)
    6. ServiceNow Certified System Administrator (CSA)