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Csdm Jobs (NOW HIRING)

Computer Task Group, Inc

Software Engineer II

Buffalo, NY · On-site

$94K - $129K/yr

Build and maintain CMDB/CSDM relationships across Technical Services, Business Services, and CI hierarchies * Develop automation using Business Rules, Client Scripts, and Flow Designer * Integrate ...

Fortegra

ServiceNow Engineer

Jacksonville, FL · On-site

$48.50 - $66.75/hr

Own the end-to-end architecture of the enterprise ServiceNow platform spanning ITSM, Business Continuity Management, Security Operations, CMDB, and CSDM across multiple locations. * Lead the design ...

Siri InfoSolutions Inc

SPM Developer

Charlotte, NC · On-site

$53.25 - $70.25/hr

Map and enforce CSDM standards across all modules and business services * Support the creation and execution of test cases for UAT, SIT, and production validation * Collaborate with architects ...

Alliant

Lead Product Manager ITSM/ITOM

Chicago, IL · On-site

$92K - $144K/yr

Own the design, maturity, and operational health of the CMDB and CSDM data model, ensuring configuration data is accurate, governed, and aligned to business services and technology assets. * Lead ...

DKMRBH Inc

ServiceNow Service Mapping Specialist

Bethesda, MD · On-site

$57.75 - $79.50/hr

Design, build, and maintain ServiceNow CMDB aligned with CSDM standards. * Configure and troubleshoot ServiceNow Discovery and Service Mapping for accurate CI relationships. * Develop and maintain ...

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How much do csdm jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for csdm in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What are some common challenges faced by a CSDM (Customer Service Delivery Manager) and how can they be addressed?

A CSDM often faces challenges such as managing high customer expectations, coordinating across multiple teams, and ensuring service quality remains consistent. Balancing the need for quick resolution with maintaining strong client relationships can be demanding. Proactive communication, robust process documentation, and regular feedback sessions with both clients and internal teams are effective strategies to overcome these challenges. Establishing clear service level agreements (SLAs) and leveraging performance metrics can also help maintain accountability and continuous improvement.

What are the key skills and qualifications needed to thrive as a Customer Success Data Manager (CSDM), and why are they important?

To thrive as a Customer Success Data Manager, you need strong analytical skills, experience in customer success operations, and a background in data management or analytics, often supported by a degree in business, analytics, or a related field. Familiarity with CRM platforms (like Salesforce), customer success tools (such as Gainsight or Totango), and data visualization software (e.g., Tableau or Power BI) is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills enable effective interpretation of customer data, drive retention strategies, and ensure seamless collaboration between customer-facing teams and leadership.

What is a CSDM?

CSDM stands for Common Service Data Model, which is a framework designed by ServiceNow to standardize and organize data related to services, applications, and infrastructure within an organization. It provides a common set of terms and relationships to help organizations map their IT services, making it easier to manage and automate IT processes. CSDM is widely used to improve service management, enable better reporting, and support digital transformation initiatives by aligning IT services with business goals.
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Csdm jobs near you
Infographic showing various Csdm job openings in the United States as of June 2026, with employment types broken down into 100% Contract. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.
Software Engineer II

Software Engineer II

Computer Task Group, Inc

Buffalo, NY • On-site

$94K - $129K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Overview

Are you ready to join a growing team?

CTG is seeking to fill a Software Engineer II opening for our client.

Location: Buffalo, NY
Duration: 6 months

Overview:

The Software Engineer II will design, develop, and support enterprise ServiceNow solutions with a strong focus on CMDB, CSDM, and APM data governance. This role requires deep expertise in ServiceNow development, JavaScript, and integration technologies to ensure accurate configuration data, service mapping integrity, and enterprise “single source of truth” alignment.

The ideal candidate will build scalable automation using ServiceNow APIs, Business Rules, Client Scripts, Flow Designer, and IntegrationHub/REST integrations while supporting complex enterprise application environments.

Key Responsibilities:

  • Design, develop, and support ServiceNow applications and integrations using JavaScript and ServiceNow APIs
  • Build and maintain CMDB/CSDM relationships across Technical Services, Business Services, and CI hierarchies
  • Develop automation using Business Rules, Client Scripts, and Flow Designer
  • Integrate external systems using IntegrationHub and REST APIs
  • Ensure CMDB governance, data integrity, and alignment with CSDM standards
  • Perform systems analysis, technical design, development, testing, and debugging
  • Collaborate with cross-functional teams across development, operations, and business units
  • Provide technical leadership and coordinate development efforts on complex projects
  • Prepare technical documentation, estimates, and system design artifacts
  • Recommend improvements to technology, architecture, and development processes
Required Skills & Experience:
  • 5+ years of application development or systems analysis experience (or equivalent combination of education and experience)
  • Strong ServiceNow engineering experience with CMDB, CSDM, and APM
  • Expertise in JavaScript and ServiceNow platform APIs
  • Experience with IntegrationHub and REST API integrations
  • Strong understanding of CI relationships, Technical Services, and Business Services
  • Experience with enterprise CMDB governance and data quality standards
  • Ability to manage multiple complex assignments and deliver within timelines
  • Strong analytical, problem-solving, and debugging skills
  • Excellent communication and stakeholder interaction skills
Preferred Qualifications:
  • Familiarity with enterprise banking or regulated application environments
  • Experience working across integrated enterprise application ecosystems
  • Ability to operate independently and as part of a cross-functional team
  • Proactive, action-oriented approach to solution delivery and optimization

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!

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About Computer Task Group

Sourced by ZipRecruiter

We know that achieving our mission begins and ends with our people—and by people we mean you. Regardless of individual roles or responsibilities, regardless of industry or subject matter expertise, our lives happen in relation to other people—our colleagues, clients, and partners. CTG cultivates a workplace that attracts and develops the best people. Being Great Place to Work-CertifiedTM not only supports our Vision but also validates the rewarding workplace culture that has made CTG a leading IT and digital solutions and services company for more than 55 years.

Company size

1,001 - 5,000 Employees

Headquarters location

Buffalo, NY, US

Year founded

1966

Social media

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