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Itsm Engineer Jobs in California (NOW HIRING)

MatchPoint Solutions

ITSM Lead

Sunnyvale, CA · On-site

$18.75 - $24.50/hr

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company ... ITSM Lead Location: Hybrid Employment Type: Contract Pay Range: USD75/hr We are seeking an ...

Inficare Technologies

ITSM Lead ServiceNow

Sunnyvale, CA · On-site

$63 - $86.75/hr

ITSM Lead (ServiceNow) Location: Sunnyvale, CA (Onsite) Job Type: Contract Experience: 8-12 years Job Overview Key Responsibilities * Govern ServiceNow ITSM modules and drive process optimization ...

Convera

ITSM Incident & Problem Manager

Santa Ana, CA · On-site

Partner with engineering and SRE teams to improve Monitoring coverage / Alert quality and signal-to ... Experience enforcing ITSM discipline across distributed technology teams Skills & Competencies

Kanshe Infotech

ServiceNow ITSM Technical Lead

Sunnyvale, CA · On-site

$64.25 - $88.25/hr

ServiceNow ITSM Technical Lead Location: Sunnyvale, CA Job Type: Long-Term Contract Interview: Face-to-Face (Local candidates preferred; relocation accepted) Top Skills: ServiceNow ITSM | CMDB | ITIL ...

InfiCare

ITSM ServiceNow Technical Lead

Sunnyvale, CA · On-site

ITSM ServiceNow Technical Lead Location: Sunnyvale, CA (X Days Onsite) Job Type: Contract ... ServiceNow Certified System Administrator or Certified Application Developer. * Experience with ...

Leidos

Systems Engineer

Chula Vista, CA · On-site

$87K - $157K/yr

Develop technical solutions to support the MVMC seams in the area of ITSM. * Support aspects of system engineering for SMIT, to include technical planning, design, development, integration ...

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All JobsItsm Engineer JobsItsm Engineer Jobs in California

Itsm Engineer information

See California salary details

$36.5K

$86.1K

$134.7K

How much do itsm engineer jobs pay per year?

As of Jul 27, 2026, the average yearly pay for itsm engineer in California is $86,077.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $96,200.00 per year, depending on experience, location, and employer.

What are ITSM Engineers?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What is the future scope of ITSM?

The future scope of ITSM (IT Service Management) for ITSM engineers includes increased adoption of automation, AI, and machine learning to improve service delivery and efficiency. Professionals with skills in ITIL frameworks, cloud platforms, and ITSM tools like ServiceNow are expected to be in high demand as organizations focus on digital transformation and IT service optimization.

What are the key skills and qualifications needed to thrive as an ITSM Engineer, and why are they important?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM Engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What engineers make $300,000 a year?

Senior ITSM engineers or enterprise-level IT service management professionals with extensive experience, certifications, and specialized skills can earn $300,000 or more annually, especially in high-demand industries or senior leadership roles. Achieving this salary often requires advanced knowledge of ITIL frameworks, cloud platforms, and management responsibilities.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

What engineer makes $500,000 a year?

Highly experienced senior engineers in specialized fields such as software engineering, data engineering, or cybersecurity can earn $500,000 or more annually, often through a combination of base salary, bonuses, and stock options. These roles typically require advanced skills, certifications, and extensive industry experience, often in leadership or executive-level positions.

What is the role of ITSM engineer?

An ITSM engineer is responsible for designing, implementing, and managing IT Service Management processes to ensure efficient delivery of IT services. They often work with ITSM tools like ServiceNow or BMC and require knowledge of frameworks such as ITIL. Their role includes incident management, problem resolution, and continuous service improvement.
What are popular job titles related to Itsm Engineer jobs in California? For Itsm Engineer jobs in California, the most frequently searched job titles are:
What job categories do people searching Itsm Engineer jobs in California look for? The top searched job categories for Itsm Engineer jobs in California are:
What cities in California are hiring for Itsm Engineer jobs? Cities in California with the most Itsm Engineer job openings:
Itsm Engineer jobs near you
Halo ITSM Engineer / Consultant

Halo ITSM Engineer / Consultant

3B Staffing LLC

Los Angeles, CA • Hybrid

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Halo ITSM Engineer / Consultant Location: Los Angeles, CA (Hybrid) Duration: Contract Strong experience in Halo ITSM (Halo Service Desk), ServiceNow-to-Halo migration/implementation, ITSM workflows/processes, and enterprise tool integrations Job Description: We are seeking an experienced Halo ITSM Engineer/Consultant to support a ServiceNow to Halo ITSM migration and implementation initiative for an enterprise client in Los Angeles, CA. The ideal candidate will have strong hands-on experience with Halo ITSM (Halo Service Desk), ITSM workflows, and enterprise tool integrations. This role requires close collaboration with infrastructure, application, and support teams to ensure a successful migration and optimization of IT service management processes. Responsibilities
  • Lead or support migration activities from ServiceNow to Halo ITSM.
  • Configure, customize, and implement Halo Service Desk modules and workflows.
  • Analyze existing ITSM processes and recommend improvements within Halo.
  • Support Incident, Problem, Change, Request, and Asset Management workflows.
  • Integrate Halo ITSM with enterprise tools and third-party systems.
  • Troubleshoot system issues and support ongoing enhancements.
  • Collaborate with stakeholders, technical teams, and support teams during implementation.
Required
  • Strong hands-on experience with Halo ITSM / Halo Service Desk.
  • Prior ServiceNow to Halo migration or implementation experience.
  • Solid understanding of ITSM processes and workflows.
  • Experience with workflow automation, ticketing systems, and service management operations.
  • Experience integrating Halo with enterprise applications/tools.
  • Strong communication and troubleshooting skills.
Preferred
  • Experience with APIs and system integrations.
  • ITIL knowledge or certification.
  • Experience working in enterprise support environments.

Apply