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Itsm Engineer Jobs in California (NOW HIRING)

SysMind, LLC

ServiceNow ITSM Senior Developer

Piedmont, CA · On-site

$62 - $85.25/hr

Role: ServiceNow ITSM Senior Developer Location: Oakland, CA or Cincinnati, OH Or Dallas, TX 7-8 years ServiceNow ITSM Senior Developer Technical Competency • Experience as a ServiceNow ITSM ...

Perfict

Sr. Software Engineer (ITSM)

Rocklin, CA · On-site

$127K - $168K/yr

Perfict is a company seeking a Senior Software Engineer (ITSM) to work in a collaborative environment. The role involves enhancing existing products, monitoring performance, and managing complex ...

Inficare Technologies

ITSM Lead ServiceNow

Sunnyvale, CA · On-site

$63 - $86.75/hr

ITSM Lead (ServiceNow) Location: Sunnyvale, CA (Onsite) Job Type: Contract Experience: 8-12 years Job Overview Key Responsibilities * Govern ServiceNow ITSM modules and drive process optimization ...

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Itsm Engineer information

See California salary details

$36.5K

$86.1K

$134.7K

How much do itsm engineer jobs pay per year?

As of Aug 21, 2026, the average yearly pay for itsm engineer in California is $86,077.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $96,200.00 per year, depending on experience, location, and employer.

What is an ITSM engineer?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What skills and qualifications are needed to thrive as an ITSM engineer?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

What are popular job titles related to Itsm Engineer jobs in California?

For Itsm Engineer jobs in California, the most frequently searched job titles are:

What job categories do people searching Itsm Engineer jobs in California look for?

The top searched job categories for Itsm Engineer jobs in California are:

What cities in California are hiring for Itsm Engineer jobs?

Cities in California with the most Itsm Engineer job openings:

Itsm Engineer jobs near you

Sr. ServiceNow ITSM Developer at Oakland, CA / Cincinnati, OH / Dallas, TX- Onsite- W2 candidates on

SysMind, LLC

Piedmont, CA • On-site

$62 - $85.25/hr

Other

Posted 9 days ago

Job description

Hi,

Greetings from Sysmind Tech Pvt Ltd.

Job Description

Role- Senior ServiceNow ITSM Developer

Location: Oakland, CA / Cincinnati, OH / Dallas, TX
Duration: 6 Months
Experience: 7–8 Years
Work Arrangement: 100% Onsite
Eligibility: W2 candidate
Interview: Scripting challenge required

Job Summary:
Seeking a Senior ServiceNow ITSM Developer with strong hands-on experience in ServiceNow custom development, ITSM modules, integrations, scripting, and platform configuration.

Required Skills:

  • 7–8 years of ServiceNow ITSM development experience.
  • Strong experience with Incident, Problem, Change, Knowledge, Service Catalog, and custom applications.
  • Hands-on expertise in JavaScript, Jelly, HTML/CSS, XML, REST/SOAP Web Services.
  • Strong knowledge of Business Rules, Client Scripts, UI Policies/Actions, Script Includes, ACLs, Workflows, SLAs, and Update Sets.
  • Experience with Record Producers, Catalog Items, Variables/Variable Sets, Import Sets, Transform Maps, Scheduled Jobs, Events, and Triggers.
  • Experience developing ServiceNow integrations, APIs, data imports/exports, and custom widgets.
  • Knowledge of ITSM/ITOM, ITIL, Agile/Scrum, and SDLC.
  • Experience with SQL and LDAP queries and integration with databases/Active Directory.
  • Strong testing, troubleshooting, analytical, communication, and collaboration skills.
  • ServiceNow Certified System Administrator (CSA) required; CAD preferred.

Mahesh Gupta | SYSMIND LLC


SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.

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About SysMind

Sourced by ZipRecruiter

Founded in 1999, SysMind is a reliable recruitment and staffing company that assists businesses with their human capital needs. We bring our expertise in staffing solutions, both locally and internationally. A cost-effective company, we assist companies in their growth journey by adopting emerging technologies and up-skilling resources as per their requirements. Our expertise of over two decades in different industries empowers us with the knowledge to provide you with a quick & dependable response to all your human capital needs without compromising quality.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Princeton Junction, NJ, US

Year founded

1999

Social media

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