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Itsm Engineer Jobs in California (NOW HIRING)

ServiceNow Developer

San Jose, CA · On-site

$60 - $70/hr

Familiarity with ITIL processes and ITSM best practices. Certifications * ServiceNow Certified System Administrator (CSA). * ServiceNow Certified Application Developer (CAD). * ServiceNow Certified ...

ServiceNow Developer

Watsonville, CA · On-site

$57 - $78.25/hr

Required : • Bachelor's degree in computer science or equivalent • 5+ years ITSM (Incident ... Security and DevOps practices. • Familiarity with tools like VSTS/Azure DevOps for version ...

Sr. Evaluation Engineer

San Francisco, CA · On-site

$123K - $169K/yr

... ITSM workflows, and historical investigation outcomes. * Build representative, customer-specific ... Strong Python engineering skills and experience building production systems. * Hands-on experience ...

New

Lead - Solution Engineer

San Mateo, CA · On-site

$143K - $177K/yr

Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM ... We are seeking a Lead Solution Engineer to join our growing GTM team in North America, focusing on ...

Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM ... We are seeking a Lead Solution Engineer to join our growing GTM team in North America, focusing on ...

Lead - Solution Engineer

San Mateo, CA · On-site

$143K - $177K/yr

Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM ... We are seeking a Lead Solution Engineer to join our growing GTM team in North America, focusing on ...

Showing results 41-60

Itsm Engineer information

See California salary details

$36.5K

$86.1K

$134.7K

How much do itsm engineer jobs pay per year?

As of Aug 21, 2026, the average yearly pay for itsm engineer in California is $86,077.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $96,200.00 per year, depending on experience, location, and employer.

What is an ITSM engineer?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What skills and qualifications are needed to thrive as an ITSM engineer?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

What job categories do people searching Itsm Engineer jobs in California look for?

The top searched job categories for Itsm Engineer jobs in California are:

What cities in California are hiring for Itsm Engineer jobs?

Cities in California with the most Itsm Engineer job openings:

Network Infrastructure Engineer

General Matter

Los Angeles, CA • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 13 days ago


Job description

About the Company

General Matter enriches uranium.

We are designing, building, and operating the world's lowest-cost enrichment services, here in the US.  

In the process, we are restoring America's ability to produce nuclear fuel to power AI, advanced manufacturing and critical industries our country relies on to remain competitive. 

Fuel drives the cost of advanced reactor electricity production, and enrichment drives the cost of the fuel that advanced reactors consume.  Reliable, low-cost enrichment is the catalyst for the nuclear Renaissance now under way.

Our mission is to make nuclear not only the cleanest and safest source of baseload power, but also the most affordable.  We believe abundant nuclear energy will lead to a post-scarcity society. 

We were incubated inside Founders Fund, like Anduril and Palantir before us, and are backed by over a dozen of the world's top venture capital firms.  

Our lean, world-class team of engineers and operators is applying a first-principles approach to solving the problem of nuclear fuel production. 

We are a mission-driven company with a culture of urgency, accountability, and transparency. 

Help us build a high-energy society by making the cleanest, safest form of baseload energy the most affordable. 

About This Role

We're looking for an experienced Network Infrastructure Engineer to design, implement, and operate the network infrastructure that connects our people, systems, and facilities. This is a hands-on, high-ownership role - you'll architect, deploy, and manage everything from fiber-connected multi-building networks to secure, air-gapped environments supporting engineering, manufacturing, and compute-intensive workloads.

You'll collaborate closely with systems, security, and engineering teams to ensure our networks are fast, reliable, and built for scale. This role includes helping design and optimize high-performance compute (HPC) clusters, ensuring low-latency, high-throughput connectivity for simulation and engineering workloads.

It's an opportunity to own foundational infrastructure in a high-growth, technically demanding environment - where precision, reliability, and scalability are key.

Responsibilities

  • Design, deploy, and maintain enterprise and lab networks spanning multiple buildings and facilities.
  • Architect and operate air-gapped and isolated networks with strict segmentation, access control, and security monitoring.
  • Collaborate with systems and engineering teams to design and optimize high-performance compute (HPC) clusters and their supporting network infrastructure.
  • Configure and manage switching, routing, wireless, and firewall systems (Cisco, Fortinet, Juniper, or Unifi).
  • Implement and maintain fiber-based WAN connectivity between buildings and remote sites.
  • Manage LAN/WAN infrastructure, including VLANs, VPNs, DNS, DHCP, and QoS configurations.
  • Integrate on-prem and cloud networking to support Azure and Microsoft 365 hybrid environments.
  • Deploy and maintain network monitoring and alerting systems (e.g., PRTG, SolarWinds, Grafana, NetBox, Datadog).
  • Develop resilient architectures with redundancy, observability, and security built in.
  • Collaborate across IT, security, and engineering teams to support high-performance and secure operations.
  • Document network designs, configurations, and operational procedures following ITSM and change management best practices.
  • Troubleshoot and resolve complex networking issues across physical and virtual environments.

Basic Qualifications

  • 5+ years of experience as a Network Engineer or equivalent technical role.
  • Proven experience designing and operating multi-building or campus networks.
  • Strong knowledge of fiber WAN, switching, routing, and firewalls (Cisco, Fortinet, Juniper, or Unifi).
  • Experience building and maintaining air-gapped or segmented network environments.
  • Familiarity with high-performance compute (HPC) or other low-latency networking systems.
  • Proficiency with network monitoring, diagnostics, and alerting tools.
  • Deep understanding of TCP/IP, VLANs, VPNs, routing protocols, DNS, DHCP, and network security.
  • Excellent troubleshooting, documentation, and communication skills.
  • Ability to take full ownership - from architecture to hands-on implementation and operations.

Preferred Skills and Experience

  • Experience in aerospace, defense, or other regulated technical operational environments (e.g., GCC High, FedRAMP).
  • Familiarity with Zero Trust, SDN, or network automation concepts.
  • Scripting and automation skills using Python, Ansible, or PowerShell.
  • Exposure to ITSM, incident/change management, and configuration control processes.
  • Certifications such as CCNP, Fortinet NSE, Juniper JNCIP, or equivalent.

Additional Requirements

  • Ability to work extended hours and weekends as necessary.

Equal Opportunity Employer

General Matter is an Equal Opportunity Employer; employment with General Matter is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Compensation and Benefits

The base salary range for this role is $110,000-$170,000 annually. 

Compensation bands are determined by role, level, location, and alignment with market data. Individual level and base pay is determined on a case-by-case basis and may vary based on job-related skills, education, experience, technical capabilities and internal equity. Please note that the stated salary range is an estimate and may be adjusted based on market conditions, business needs, or other factors. In addition to base salary, for full-time hires, you may also be eligible for long-term incentives, in the form of stock options, and access to medical, vision & dental coverage as well as access to a 401(k) retirement plan.