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Itsm Engineer Jobs in California (NOW HIRING)

ServiceNow

Principal Software Engineer

Santa Clara, CA · On-site

$159K - $213K/yr

The Service Operations Business Unit brings together IT Service Management (ITSM), IT Operations Management (ITOM), and CMDB capabilities on the ServiceNow Platform. This product engineering ...

Hirekeyz Inc

ServiceNow Developer

Santa Clara, CA · On-site

$63.50 - $87.25/hr

Must be able to configure and customize ITSM ITOM ITAM * At least 5 year of app development experience Niceto have: * ServiceNow Certified Application Developer CAD Skills Mandatory Skills

Serval

Solutions Engineer

San Francisco, CA · On-site

$140 - $230/hr

Go deep on integrations with the prospect's stack, including identity providers (Okta, Entra), ITSM ... What You'll Need * 5+ years in solutions engineering, sales engineering, or a comparable pre-sales ...

ServiceNow

Principal Software Engineer

Santa Clara, CA · On-site

$159K - $213K/yr

The Service Operations Business Unit brings together IT Service Management (ITSM), IT Operations Management (ITOM), and CMDB capabilities on the ServiceNow Platform. This product engineering ...

ServiceNow

Principal Software Engineer

Santa Clara, CA

$159K - $213K/yr

The Service Operations Business Unit brings together IT Service Management (ITSM), IT Operations Management (ITOM), and CMDB capabilities on the ServiceNow Platform. This product engineering ...

Staffingine LLC

ServiceNow Developer

Santa Clara, CA · On-site

$63.50 - $87.25/hr

Job Title: ServiceNow Developer Job Location: Santa Clara - California - USA Job Type: Contract ... Must be able to configure and customize ITSM ITOM ITAM * At least 5 year of app development ...

ClifyX

Azure Cloud Engineer

San Ramon, CA · On-site

$61 - $81.75/hr

Job Summary : ClifyX is seeking an Azure Cloud Engineer with strong hands-on experience in ... with ITSM tools as needed. • Maintain and optimize SLAs by proactive monitoring, capacity ...

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Showing results 21-40

All JobsItsm Engineer JobsItsm Engineer Jobs in California

Itsm Engineer information

See California salary details

$36.5K

$86.1K

$134.7K

How much do itsm engineer jobs pay per year?

As of Aug 21, 2026, the average yearly pay for itsm engineer in California is $86,077.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $96,200.00 per year, depending on experience, location, and employer.

What is an ITSM engineer?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What skills and qualifications are needed to thrive as an ITSM engineer?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

What are popular job titles related to Itsm Engineer jobs in California?

For Itsm Engineer jobs in California, the most frequently searched job titles are:

What job categories do people searching Itsm Engineer jobs in California look for?

The top searched job categories for Itsm Engineer jobs in California are:

What cities in California are hiring for Itsm Engineer jobs?

Cities in California with the most Itsm Engineer job openings:

Itsm Engineer jobs near you

ServiceNow Developer (Information Systems Engineer 2) in Sunnyvale, CA 94043

Amicis Global

Sunnyvale, CA • On-site

$75 - $80/day

Contractor

Re-posted 7 days ago

Job description

Job Title: ServiceNow Developer (Information Systems Engineer 2)
Location: Sunnyvale, CA 94043
Duration: 06 Months + Extensions 
 
Job Summary:
• We are looking for an experienced ServiceNow Developer with 6+ years of hands-on experience in designing, developing, and implementing ServiceNow solutions. The ideal candidate will be proficient in ServiceNow platform administration, scripting, integrations, and module development while ensuring best practices in ITSM, ITBM, HRSD or other relevant modules.
Key Responsibilities:
• Design, develop, and implement ServiceNow applications, including custom applications, workflows, UI policies, business rules, and client scripts.
• Customize and enhance ServiceNow ITSM, ITBM, HRSD, Custom Scoped modules based on business requirements.
• Develop and configure Service Catalog, Request Management, Incident, Problem, Change, and CMDB modules..
• Develop integrations using REST/SOAP APIs, MID Server, and third-party applications.
• Configure and maintain flows in Flow Designer and implement automation with Scripted REST APIs, Workflows, and Integration Hub.
• Implement Access Control (ACLs), security rules to ensure secure operations.
• Participate in ServiceNow upgrades, patching, and version management while ensuring system stability.
• Troubleshoot and resolve performance issues, system errors, and service outages.
• Work with business analysts for the requirements
• Create and maintain technical documentation, test cases, and deployment procedures.
• Stay updated with ServiceNow best practices, new releases, and industry trends.
Required Skills & Qualifications:
• 6+ years of experience as a ServiceNow Developer.
• Strong expertise in JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, and Script Includes.
• Hands-on experience with ServiceNow Administration, ITSM, ITOM, HRSD, or other modules.
• Experience in Flow Designer, Integration Hub, and ServiceNow REST/SOAP integrations.
• Strong understanding of data model, CMDB architecture, and ServiceNow tables.
• Familiarity with ATF (Automated Test Framework) and ServiceNow Performance Analytics.
• Experience with Service Portal development using AngularJS, HTML, CSS, and Bootstrap is a plus.
• Knowledge of MID Server, LDAP, SSO, OAuth, and Web Services integration.
• Experience in ServiceNow Scoped Applications and Custom App Development.
Top Skills:
• ServiceNow Configurable Workspace, Now Assist
• Experience Required: 6+ Years
Soft Skills:
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• Attention to detail and a commitment to quality.
Preferred Certifications:
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
 
 
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