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Itsm Jobs in California (NOW HIRING)

Inficare Technologies

ITSM Lead ServiceNow

Sunnyvale, CA · On-site

$63 - $86.75/hr

ITSM Lead (ServiceNow) Location: Sunnyvale, CA (Onsite) Job Type: Contract Experience: 8-12 years Job Overview Key Responsibilities * Govern ServiceNow ITSM modules and drive process optimization ...

Odesus

ITSM Process Leader

Los Angeles, CA · Hybrid

$75 - $80/hr

Establish and implement governance and oversight of ITSM processes to ensure currency and adherence * Drive more efficient / effective operational processes, procedures, controls, and technologies ...

Kanshe Infotech

ServiceNow ITSM Technical Lead

Sunnyvale, CA · On-site

$64.25 - $88.25/hr

ServiceNow ITSM Technical Lead Location: Sunnyvale, CA Job Type: Long-Term Contract Interview: Face-to-Face (Local candidates preferred; relocation accepted) Top Skills: ServiceNow ITSM | CMDB | ITIL ...

Platinum Resource Group

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Senior ITSM / ITIL Analyst: 26-00154

Newport Beach, CA · On-site

$65.42 - $70.42/hr

SENIOR ITSM / ITIL ANALYST Location; Newport Beach, CA The Senior ITSM / ITIL Analyst plays a key role in ensuring new or changed IT services are well-designed, governed, and transitioned into live ...

KPMG

Senior Associate, ServiceNow ITSM

Los Angeles, CA

$17 - $22.75/hr

Lead client workshops to present leading practices for ITSM, ITOM or IRM while understanding their complex needs and translating them into functional and technical requirements * Lead on-shore and ...

Birdi Systems, Inc.

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IT Service Management (ITSM) Consultant

Los Angeles, CA · On-site

$75 - $95/hr

The ideal candidate has experience with IT Service Management (ITSM), ServiceNow, ITIL best practices, process improvement, and service desk transformation. This position will work closely with ...

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All JobsItsm JobsItsm Jobs in California

Itsm information

See California salary details

$31.6K

$74.3K

$129.3K

How much do itsm jobs pay per year?

As of Aug 3, 2026, the average yearly pay for itsm in California is $74,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,800.00 and $97,200.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional, and why are they important?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

What are the most commonly searched types of Itsm jobs in California? The most popular types of Itsm jobs in California are:
What are popular job titles related to Itsm jobs in California? For Itsm jobs in California, the most frequently searched job titles are:
What job categories do people searching Itsm jobs in California look for? The top searched job categories for Itsm jobs in California are:
What cities in California are hiring for Itsm jobs? Cities in California with the most Itsm job openings:
Itsm jobs near you
Infographic showing various Itsm job openings in California as of July 2026, with employment types broken down into 87% Full Time, 4% Part Time, 1% Temporary, and 8% Contract. Highlights an 83% Physical, 6% Hybrid, and 11% Remote job distribution, with an average salary of $74,338 per year, or $35.7 per hour.

ITSM Lead ServiceNow

Inficare Technologies

Sunnyvale, CA • On-site

$63 - $86.75/hr

Full-time

Posted 18 days ago

Job description

Job Title: ITSM Lead (ServiceNow)
Location: Sunnyvale, CA (Onsite)
Job Type: Contract
Experience: 8-12 years
Job Overview
Key Responsibilities
  • Govern ServiceNow ITSM modules and drive process optimization initiatives
  • Define and monitor SLAs/KPIs to improve overall service delivery
  • Ensure compliance with ITIL best practices across the organization
  • Manage client escalations and deliver regular operational reporting
Required Skills
  • 8-12 years of hands-on ITSM and ServiceNow experience
  • Strong knowledge of the ITIL framework
  • Proven experience in ITSM module implementation and ongoing support
  • Experience governing SLAs, KPIs, and service delivery metrics
Location & Work Model
Sunnyvale, CA - 5 days onsite per week.
Engagement Details
Contract engagement. Immediate sourcing in progress.

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