ZipRecruiter

Log In

1

Itsm Jobs in California (NOW HIRING)

MatchPoint Solutions

ITSM Lead

Sunnyvale, CA · On-site

$18.75 - $24.50/hr

ITSM Lead Location: Hybrid Employment Type: Contract Pay Range: USD75/hr We are seeking an experienced ITSM Lead to drive IT Service Management initiatives, process transformation, and ServiceNow ...

State Controller's Office

ITSM Administrator

Sacramento, CA · On-site

$6.5K - $10K/mo

Utilizing the ITSM System, serve as co-administrator to the maintenance and operation of the desktop/workstation asset inventory, varying suites of software tools, to record Utilizing the ITSM System ...

Inficare Technologies

ITSM Lead ServiceNow

Sunnyvale, CA · On-site

$63 - $86.75/hr

ITSM Lead (ServiceNow) Location: Sunnyvale, CA (Onsite) Job Type: Contract Experience: 8-12 years Job Overview Key Responsibilities * Govern ServiceNow ITSM modules and drive process optimization ...

Odesus

ITSM Process Leader

Los Angeles, CA · Hybrid

$75 - $80/hr

Establish and implement governance and oversight of ITSM processes to ensure currency and adherence * Drive more efficient / effective operational processes, procedures, controls, and technologies ...

Kanshe Infotech

ServiceNow ITSM Technical Lead

Sunnyvale, CA · On-site

$64.25 - $88.25/hr

ServiceNow ITSM Technical Lead Location: Sunnyvale, CA Job Type: Long-Term Contract Interview: Face-to-Face (Local candidates preferred; relocation accepted) Top Skills: ServiceNow ITSM | CMDB | ITIL ...

Platinum Resource Group

Be Seen First

Senior ITSM / ITIL Analyst: 26-00154

Newport Beach, CA · On-site

$65.42 - $70.42/hr

SENIOR ITSM / ITIL ANALYST Location; Newport Beach, CA The Senior ITSM / ITIL Analyst plays a key role in ensuring new or changed IT services are well-designed, governed, and transitioned into live ...

New

next page

Showing results 1-20

All JobsItsm JobsItsm Jobs in California

Itsm information

See California salary details

$31.6K

$74.3K

$129.3K

How much do itsm jobs pay per year?

As of Jul 31, 2026, the average yearly pay for itsm in California is $74,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,800.00 and $97,200.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional, and why are they important?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

What are the most commonly searched types of Itsm jobs in California? The most popular types of Itsm jobs in California are:
What are popular job titles related to Itsm jobs in California? For Itsm jobs in California, the most frequently searched job titles are:
What job categories do people searching Itsm jobs in California look for? The top searched job categories for Itsm jobs in California are:
What cities in California are hiring for Itsm jobs? Cities in California with the most Itsm job openings:
Itsm jobs near you
Infographic showing various Itsm job openings in California as of July 2026, with employment types broken down into 87% Full Time, 4% Part Time, 1% Temporary, and 8% Contract. Highlights an 83% Physical, 6% Hybrid, and 11% Remote job distribution, with an average salary of $74,338 per year, or $35.7 per hour.

ITSM Lead

MatchPoint Solutions

Sunnyvale, CA • On-site

$18.75 - $24.50/hr

Full-time

Re-posted 21 days ago

Job description

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.
We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!
Job Title: ITSM Lead
Location: Hybrid
Employment Type: Contract
Pay Range: USD75/hr
We are seeking an experienced ITSM Lead to drive IT Service Management initiatives, process transformation, and ServiceNow migration programs. The ideal candidate will have strong expertise in ITSM frameworks, hands-on experience with leading ITSM platforms, and a proven track record of migrating legacy service management tools to ServiceNow. This role will work closely with business stakeholders, infrastructure teams, application owners, and leadership to standardize and optimize IT service delivery processes.
Key Responsibilities
  • Lead ITSM strategy, governance, and operational excellence initiatives across the organization.
  • Drive migration projects from existing ITSM platforms ( Jira Service Management, Freshservice, etc.) to ServiceNow.
  • Gather business requirements, conduct process assessments, and define target-state ServiceNow solutions.
  • Design and implement ITIL-aligned processes including Incident Management, Problem Management, Change Management, Request Fulfillment, Asset Management, and Knowledge Management.
  • Collaborate with ServiceNow architects, developers, and business stakeholders during migration and transformation programs.
  • Develop migration roadmaps, data mapping strategies, testing plans, and cutover activities.
  • Establish KPIs, SLAs, and service reporting frameworks to improve operational performance.
  • Lead workshops, stakeholder meetings, and user adoption initiatives.
  • Provide governance over service management processes and ensure compliance with organizational standards.
  • Mentor support teams and process owners on ITSM best practices.
Required Qualifications
  • 8+ years of experience in IT Service Management.
  • Strong understanding of ITIL processes and ITSM best practices.
  • Experience working with one or more ITSM tools such as:
    • ServiceNow
    • BMC Remedy
    • Freshservice
  • Hands-on experience leading or participating in ITSM platform migrations to ServiceNow.
  • Experience with requirements gathering, process design, workflow mapping, and service transformation initiatives.
  • Strong stakeholder management and communication skills.
  • Experience managing cross-functional teams and vendor engagements.
Preferred Qualifications
  • ServiceNow implementation or administration experience.
  • ITIL Foundation, ITIL 4 Managing Professional, or similar certification.
  • ServiceNow certifications (CSA, CIS, CAD, or equivalent).
  • Experience with CMDB, Asset Management, Discovery, Service Catalog, and IT Operations Management (ITOM).
  • Experience in enterprise environments supporting thousands of users.
Nice to Have
  • Experience with Agile/Scrum methodologies.
  • Knowledge of cloud platforms such as Amazon Web Services, Microsoft Azure, or Google Cloud.
  • Experience integrating ITSM platforms with monitoring, HR, security, and DevOps tools.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Apply