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Bmc Helix Itsm Jobs (NOW HIRING)

Beth Page tech

Senior BMC Helix Consultant

Houston, TX · On-site

We are seeking a highly skilled and experienced Senior BMC Helix Consultant to support the design, development, and maintenance of our enterprise ITSM solutions. * This temporary role is ideal for a ...

CEDENT

BMC Remedy Helix Migration Project

$40 - $60/hr

We are seeking a skilled and experienced Helix ITSM Migration Specialist to join our team for a critical BMC Remedy Helix Migration Project. The ideal candidate will bring deep technical expertise in ...

Appex Innovation

BMC Helix Support Engineer

Chicago, IL · Hybrid

$52 - $60/hr

Build and refine workflows to automate ITSM processes and simplify user steps within the BMC Helix ecosystem. System Administration: Maintain foundation data, manage access rights/security ...

Nasdaq

As a Systems & ITSM Platform Specialist, you'll play a key role in managing and evolving our ... We're currently transitioning from BMC Remedy (on-prem) to BMC Helix SaaS, and this role will be ...

Nasdaq

As a Systems & ITSM Platform Specialist, you'll play a key role in managing and evolving our ... We're currently transitioning from BMC Remedy (on-prem) to BMC Helix SaaS, and this role will be ...

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Bmc Helix Itsm information

What are some common challenges faced by BMC Helix ITSM professionals when implementing new workflows or modules?

BMC Helix ITSM professionals often encounter challenges such as ensuring seamless integration with existing systems, customizing workflows to meet unique business requirements, and managing change resistance among end-users. Additionally, keeping up with regular updates and aligning configurations with ITIL best practices can require close collaboration with stakeholders and ongoing training. Successful professionals proactively communicate with cross-functional teams and leverage available documentation and support to address these hurdles.

What is BMC Helix ITSM?

BMC Helix ITSM is an advanced IT service management solution designed to streamline and automate IT processes within organizations. It offers a suite of tools for incident management, change management, asset management, and service request fulfillment, all built on a cloud-based platform. With features like artificial intelligence, workflow automation, and self-service portals, BMC Helix ITSM helps businesses improve service delivery, increase efficiency, and ensure compliance with ITIL best practices.

What is the difference between Bmc Helix Itsm vs Bmc Helix Itsm Developer?

AspectBmc Helix ItsmBmc Helix Itsm Developer
Primary RoleIT Service Management platform administration and configurationDeveloping, customizing, and integrating Bmc Helix Itsm solutions
Required SkillsITSM processes, platform setup, basic scriptingJava, REST APIs, scripting, customization
Work EnvironmentIT support teams, service desk managementDevelopment teams, technical support, integration projects
CertificationsBMC Certified Helix ITSM AdministratorBMC Certified Helix ITSM Developer or equivalent

While Bmc Helix Itsm administrators focus on managing and configuring the platform for IT service delivery, Bmc Helix Itsm Developers are responsible for customizing and developing solutions within the platform. Both roles require technical knowledge, but developers need programming skills for advanced integrations and customizations.

What are the key skills and qualifications needed to thrive as a BMC Helix ITSM Specialist, and why are they important?

To excel as a BMC Helix ITSM Specialist, you need a strong background in IT service management principles, experience with ITIL frameworks, and relevant technical qualifications such as a degree in computer science or IT. Familiarity with BMC Helix ITSM tools, workflow automation, and certifications like BMC Certified Professional are highly valued. Analytical thinking, problem-solving, and effective communication are important soft skills for troubleshooting and collaborating across teams. These skills ensure efficient IT service delivery, smooth incident resolution, and optimal use of ITSM solutions in complex enterprise environments.
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Bmc Helix Itsm jobs near you
Infographic showing various Bmc Helix Itsm job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Senior BMC Helix Consultant

Krostech Solutions, LLC

Washington, DC • On-site

Other

Posted 9 days ago

Job description

We are seeking an experienced Senior BMC Helix Consultant to join a large enterprise IT organization. This is a hands-on technical role responsible for designing, developing, customizing, integrating, and supporting the BMC Helix ITSM platform and related applications.

The ideal candidate will have extensive experience with BMC Helix ITSM, AR System development, Innovation Studio, Digital Workplace, and enterprise ITSM integrations in complex production environments.

Key Responsibilities
  • Design, develop, customize, and maintain BMC Helix ITSM applications.
  • Configure and customize BMC AR System workflows, forms, filters, active links, and escalations.
  • Develop and maintain applications using BMC Innovation Studio.
  • Configure and support BMC Helix Smart IT, Digital Workplace, and Digital Workplace Catalog.
  • Design and maintain BMC Dashboards and reporting solutions.
  • Develop integrations between BMC Helix and enterprise applications using REST APIs, JDBC, Oracle, SQL Server, PostgreSQL, and related technologies.
  • Perform data migration, workflow development, testing, deployment, and technical documentation.
  • Support enterprise ITSM modernization initiatives and cloud-based Helix environments.
  • Troubleshoot complex production issues and provide ongoing platform support.
  • Collaborate with business and technical stakeholders to gather requirements and deliver technical solutions.
  • Prepare implementation documentation, technical designs, and regular project status updates.
Required Qualifications
  • 5+ years of hands-on experience with BMC Helix ITSM and/or BMC Remedy ITSM.
  • Strong experience with BMC AR System development and administration.
  • Experience with:
    • BMC Helix ITSM
    • BMC Smart IT
    • BMC Innovation Studio
    • BMC Digital Workplace
    • Digital Workplace Catalog
    • BMC Dashboards
  • Hands-on experience developing custom workflows, filters, active links, and escalations.
  • Experience integrating BMC Helix with enterprise applications using REST APIs, JDBC, Oracle, SQL Server, or PostgreSQL.
  • Experience with data migration and ETL tools such as Pentaho Spoon.
  • Strong understanding of IT Service Management (ITSM) processes and best practices.
  • Excellent troubleshooting, analytical, communication, and documentation skills.
Preferred Qualifications
  • Experience supporting large enterprise or public sector environments.
  • Experience with cloud-based BMC Helix implementations.
  • ITIL Foundation or higher certification.
  • BMC Helix or related technical certifications.
  • Experience with enterprise application integrations and automation.
Additional Information
  • Primarily onsite in Washington, DC.
  • Must be legally authorized to work in the United States.
  • Ability to successfully complete a background check is required.

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