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Remote Itsm Jobs (NOW HIRING)

GDIT

Service Now Developer

WV · Remote

$85K - $109K/yr

S. person Location Remote Preferred Certifications * Certified Implementation Specialist - ITSM * Certified Application Developer - ITSM * Advanced ITSM certifications a strong plus * ITIL v4 ...

A1FED Inc

Nuvolo Developer (Remote)

Mclean, VA · On-site +1

$54.50 - $75/hr

Remote Employment Type: Full-Time About Us: A1FED Incorporated (A1FED) is a woman-owned Small ... ServiceNow, Nuvolo, ITIL, ITSM, HTML, JavaScript, BMC Remedy, LDAP, Web Services, PowerShell, SNMP ...

Seamless Migration

Senior ServiceNow Developer

$55.25 - $76/hr

Remote in the United States Clearance * Must be a U.S. citizen Overview * Configure and customize ServiceNow modules including ITSM, HRSD, PSDS, SPM, and FSM. * Develop custom applications, workflows ...

A1FED Inc

$54.50 - $75/hr

Remote Employment Type: Full-Time About Us: A1FED Incorporated (A1FED) is a woman-owned Small ... ServiceNow, Nuvolo, ITIL, ITSM, HTML, JavaScript, BMC Remedy, LDAP, Web Services, PowerShell, SNMP ...

Inficare Technologies

ServiceNow Admin/Developer

$55.25 - $76/hr

Remote Client: Healthcare / Pharmaceutical (Life Sciences) domain. Job Summary: We are looking for ... Work on ITSM/ITOM modules for implementation, enhancements, and maintenance * Ensure SLA compliance ...

VGroup Inc

ServiceNow Administrator

Jackson, MS · Remote

Jackson, MS 39201 (Remote) Position Type: Contract Interview Type: Inperson / WebCam Ceipal ID: SMS ... Serve as the primary administrator for the ServiceNow ITSM module. * Monitor system health ...

System Soft Technologies

Jira Technical Architect

$67.75 - $82/hr

Remote - Need to work in PST Hrs Duration: 6 Months We are seeking a senior Jira Technical ... Support both Agile and ITSM use cases across Jira, Confluence, and JSM. * Guide migrations ...

Maximus

Senior System Administrator

VA · On-site +1

$86K - $116K/yr

This role is remote. The Senior System Administrator provides senior-level IT operations and ... The role supports enterprise IT/OT services with a focus on CMDB accuracy, ITSM/ITOM operations ...

Maximus

Senior System Administrator

VA · On-site +1

$86K - $116K/yr

This role is remote. The Senior System Administrator provides senior-level IT operations and ... The role supports enterprise IT/OT services with a focus on CMDB accuracy, ITSM/ITOM operations ...

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Remote Itsm information

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How much do remote itsm jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote itsm in the United States is $21.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.84 per hour, depending on experience, location, and employer.

What is the difference between Remote Itsm vs Remote Service Desk Technician?

AspectRemote ItsmRemote Service Desk Technician
CertificationsITIL, CompTIA A+, HDI-SDCompTIA A+, HDI-SD, ITIL (optional)
Work EnvironmentITSM platforms, ticketing systems, remote support toolsHelp desk software, remote support tools, customer communication
Industry UsageIT service management, enterprise ITIT support, customer service, technical troubleshooting
Job FocusManaging ITSM processes, incident/request handling, service improvementTroubleshooting, resolving user issues, providing technical support

Remote Itsm roles focus on managing IT service management processes and improving service delivery using ITSM platforms, while Remote Service Desk Technicians primarily troubleshoot and resolve end-user technical issues. Both roles require similar certifications and work environments but differ in scope and responsibilities.

How does a Remote ITSM professional typically collaborate with cross-functional teams to resolve incidents and implement service improvements?

Remote ITSM professionals frequently use digital collaboration tools like ticketing systems, video conferencing, and instant messaging platforms to stay connected with cross-functional teams such as developers, network engineers, and customer support. They participate in regular virtual meetings to discuss incident trends, coordinate on problem resolution, and ensure that service improvement initiatives are aligned with broader IT and business goals. Clear communication and thorough documentation are essential, as remote work requires proactive updates and knowledge sharing to maintain effective service management and minimize downtime.

What are the key skills and qualifications needed to thrive as a Remote ITSM (IT Service Management) professional, and why are they important?

To thrive as a Remote ITSM professional, you need a solid understanding of IT service management frameworks (such as ITIL), strong problem-solving skills, and experience in technical support or IT operations. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy, along with ITIL certification, is typically required. Exceptional communication, customer service orientation, and the ability to work independently are vital soft skills for this remote role. These skills and qualifications ensure efficient incident resolution, proactive service improvement, and seamless collaboration across distributed teams.

What is a Remote ITSM professional?

A Remote ITSM (Information Technology Service Management) professional is someone who oversees and manages IT services for an organization while working remotely, rather than being physically present in an office. Their responsibilities typically include incident management, service requests, change management, and ensuring the smooth delivery of IT services to end users. They use ITSM tools and frameworks, like ITIL, to maintain high service quality, resolve technical issues, and improve IT processes. By working remotely, they leverage digital communication and collaboration tools to support users and coordinate with IT teams. This role is vital in organizations that have distributed teams or support remote work environments.
More about Remote Itsm jobs
What cities are hiring for Remote Itsm jobs? Cities with the most Remote Itsm job openings:
What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
What states have the most Remote Itsm jobs? States with the most job openings for Remote Itsm jobs include:
What job categories do people searching Remote Itsm jobs look for? The top searched job categories for Remote Itsm jobs are:
Remote Itsm jobs near you
Infographic showing various Remote Itsm job openings in the United States as of July 2026, with employment types broken down into 3% Locum Tenens, 93% Full Time, and 4% Contract. Highlights an 70% Physical, 7% Hybrid, and 23% Remote job distribution, with an average salary of $44,724 per year, or $21.5 per hour.
Service Now Developer

Service Now Developer

GDIT

WV • Remote

$85K - $109K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

76th of 210 rated it services

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

None

Job Family:

Software Engineering

Job Qualifications:

Skills:

Artificial Intelligence (AI), Collaboration, Development, Development Skills, IT Service Management (ITSM)

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

No

Job Description:

We are seeking a highly skilled Service Now Developer with deep expertise in the ServiceNow design and development across our ServiceNow platform. The ideal candidate has a strong development background, excellent analytical ability, and hands-on experience with ITSM ServiceNow modules including Now Assist.

Join GDIT as an Application Developer and be part of a team where your professional growth is just as important as the mission you support.

Meaningful Work and Personal Impact

As an Service Now Developer , your work will directly contribute to the success and stability of our ServiceNow environment. In this role, you will:

  • Design, develop, and maintain forms, flows, catalog items, integrations, etc.
  • Collaborate with developers, product owners, process owners, and platform engineers to define requirements.
  • Support Agile ceremonies and uphold quality assurance throughout the lifecycle
  • Adhere to and enforce ServiceNow and OneGDIT best practices.
  • Support platform upgrades, patching, and deployments.
  • Participate in Agile software development efforts (standups, planning, grooming, estimation) to ensure quality delivery.
  • Collaborate with Scrum Masters, Product Owners, and Developers.

What You'll Need to Succeed

We are looking for candidates with both expertise and a passion for innovation. Requirements include:

Education

High school diploma required; AA or Bachelor's degree preferred

Required Skills

  • 3 years of experience in prompt engineering, Now Assist and agentic AI.
  • 5+ years of ServiceNow development experience within ITSM environment
  • Strong understanding of ServiceNow architecture, modules, and platform capabilities
  • Must be able to obtain within 90 days of hire: ServiceNow Certified System Administrator (CSA)
  • Extensive experience designing forms, UI policies, client scripts, workflows, business rules, integrations, and custom applications
  • Familiarity with Agile/Scrum methodologies
  • Strong analytical, troubleshooting, and debugging skills
  • Excellent communication and documentation skills
  • Must be a U.S. person

Location

Remote

Preferred Certifications

  • Certified Implementation Specialist - ITSM
  • Certified Application Developer - ITSM
  • Advanced ITSM certifications a strong plus
  • ITIL v4 Certification


GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Flexibility: Full-flex work week to own your priorities at work and at home ***remove if ineligible***
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

The likely salary range for this position is $85,093 - $109,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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