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Remote Itsm Jobs (NOW HIRING)

Cayuse Holdings

ITSM Incident Response Analyst

Albany, NY · Remote

$30 - $39/hr

Remote Type: Independent Contract - Corp to Corp/1099 Start Date: ASAP Pay Rate: $30-39/hr (Independent Contract) Contract Length: throughAugust 31 Responsibilities Serve as a member of the ITSM ...

Cayuse Holdings

ITSM Incident Response Analyst

$30 - $39/hr

Remote Type: Independent Contract - Corp to Corp/1099 Start Date: ASAP Pay Rate: $30-39/hr (Independent Contract) Contract Length: throughAugust 31 Responsibilities Serve as a member of the ITSM ...

Purple Drive

Lead ServiceNow Developer (ITSM)

Boston, MA · Remote

$58.75 - $80.75/hr

Boston, MA / Remote Job Type: Contract-to-Hire We are seeking a highly skilled Lead ServiceNow Developer with expertise in ITSM and related modules. The ideal candidate will play a key role in ...

ClifyX

ServiceNow architect (ITSM)

Phoenix, AZ · Remote

$75/hr

Phoenix, AZ or Tempe, AZ (Remote until COVID) Rate: $75 to 80/hr Experience: 14+ years; 3 to 5 ... and ITSM modules such as IM, PM, CM, RM & Catalog along with integrations and CMDB, Hardware ...

Genworth

Director, IT Service Management (ITSM)

Richmond, VA · On-site +1

$143K - $271K/yr

POSITION TITLE Director, IT Service Management (ITSM) LOCATION This position is available to Virginia residents as Richmond or Lynchburg, VA Hybrid in-office applicants or remote applicants residing ...

Xtivia

Senior Account Executive - Commercial ITSM Sales

$95K - $125K/yr

Job Type Full-time Description XTIVIA - Senior Account Executive - Commercial ITSM Sales Title Senior Account Executive, Commercial ITSM Sales Work Location Remote - Preference for candidates located ...

E-Solutions

Service now Developer with ITSM

Los Angeles, CA · Remote

$58.25 - $80/hr

Remote (PST Time Zone) Contract 1 + Year Strong in ITSM. Prisca Tigor prisca@e-solutionsinc.com Work : 732 375 2143 www.e-solutionsinc.com "Disclaimer: E-Solutions Inc. provides equal employment ...

Hyland Software

Solution Owner of ITSM

Westlake, OH · Remote

$156K/yr

Solution Owner of ITSM Job ID 2026-14080 # of Openings 1 Job Locations Remote - U.S. Category Cloud ... Remote Hyland is looking for a strategic and collaborative Solution Owner aka Salesforce Developer ...

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Remote Itsm information

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How much do remote itsm jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for remote itsm in the United States is $21.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote ITSM (IT Service Management) professional, and why are they important?

To thrive as a Remote ITSM professional, you need a solid understanding of IT service management frameworks (such as ITIL), strong problem-solving skills, and experience in technical support or IT operations. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy, along with ITIL certification, is typically required. Exceptional communication, customer service orientation, and the ability to work independently are vital soft skills for this remote role. These skills and qualifications ensure efficient incident resolution, proactive service improvement, and seamless collaboration across distributed teams.

How does a Remote ITSM professional typically collaborate with cross-functional teams to resolve incidents and implement service improvements?

Remote ITSM professionals frequently use digital collaboration tools like ticketing systems, video conferencing, and instant messaging platforms to stay connected with cross-functional teams such as developers, network engineers, and customer support. They participate in regular virtual meetings to discuss incident trends, coordinate on problem resolution, and ensure that service improvement initiatives are aligned with broader IT and business goals. Clear communication and thorough documentation are essential, as remote work requires proactive updates and knowledge sharing to maintain effective service management and minimize downtime.

What is a Remote ITSM professional?

A Remote ITSM (Information Technology Service Management) professional is someone who oversees and manages IT services for an organization while working remotely, rather than being physically present in an office. Their responsibilities typically include incident management, service requests, change management, and ensuring the smooth delivery of IT services to end users. They use ITSM tools and frameworks, like ITIL, to maintain high service quality, resolve technical issues, and improve IT processes. By working remotely, they leverage digital communication and collaboration tools to support users and coordinate with IT teams. This role is vital in organizations that have distributed teams or support remote work environments.

What is the difference between Remote Itsm vs Remote Service Desk Technician?

AspectRemote ItsmRemote Service Desk Technician
CertificationsITIL, CompTIA A+, HDI-SDCompTIA A+, HDI-SD, ITIL (optional)
Work EnvironmentITSM platforms, ticketing systems, remote support toolsHelp desk software, remote support tools, customer communication
Industry UsageIT service management, enterprise ITIT support, customer service, technical troubleshooting
Job FocusManaging ITSM processes, incident/request handling, service improvementTroubleshooting, resolving user issues, providing technical support

Remote Itsm roles focus on managing IT service management processes and improving service delivery using ITSM platforms, while Remote Service Desk Technicians primarily troubleshoot and resolve end-user technical issues. Both roles require similar certifications and work environments but differ in scope and responsibilities.

More about Remote Itsm jobs
What cities are hiring for Remote Itsm jobs? Cities with the most Remote Itsm job openings:
What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
What states have the most Remote Itsm jobs? States with the most job openings for Remote Itsm jobs include:
What job categories do people searching Remote Itsm jobs look for? The top searched job categories for Remote Itsm jobs are:
Remote Itsm jobs near you
Infographic showing various Remote Itsm job openings in the United States as of May 2026, with employment types broken down into 55% Full Time, and 45% Contract. Highlights an 100% Remote job distribution, with an average salary of $44,724 per year, or $21.5 per hour.
IT Service Management (ITSM) Consultant

IT Service Management (ITSM) Consultant

Softtek

Washington, DC • Remote

Other

PTO

This job post has expired today. Applications are no longer accepted.

Job description

IT Service Management (ITSM) Consultant
Remote / Local to Washington, DC Metro Area
Overview:
Softtek Government Solutions is seeking a highly motivated and experienced IT Service Management (ITSM) Consultant to join our team. You will be responsible for analyzing, designing, (re-) architecting, transforming, and developing IT Service Management business processes. In this role, you will work closely with other ITSM consultants, stakeholders, business analysts, and ServiceNow architects to design ITSM solutions.
Responsibilities:
  • Assess and analyze current IT service management processes and identify areas for improvement and ensure alignment with best practices.
  • Design and implement ITSM frameworks and processes based on best practices such as ITIL, CMMI, ISO 20000-1, and COBIT.
  • Collaborate with stakeholders to gather requirements and ensure alignment with business objectives.
  • Develop and maintain ITSM documentation, including process maps, procedures, and policies.
  • Provide guidance and support for ITSM tool implementation and configuration.
  • Conduct training sessions and workshops to educate staff on ITSM processes and best practices.
  • Monitor and report on IT service performance, ensuring compliance with SLAs and other metrics.
  • Facilitate continuous improvement initiatives to enhance IT service delivery and customer satisfaction.
  • Stay current with industry trends and advancements in IT service management.
Qualifications:
  • Bachelor's degree in information technology, business, or a related field.
  • 10+ years of direct related experience
  • Proven experience as an ITSM Consultant or similar role.
  • In-depth knowledge of ITSM frameworks and standards, such as ITIL, ISO 20000-1, COBIT, and others.
  • Strong understanding of IT operations and service management processes.
  • Experience with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms.
  • Excellent problem-solving skills and the ability to work independently and as part of a team.
  • Strong communication and interpersonal skills.
  • Permanent Residence/Green Card allowed (must live in the USA)
  • Able to obtain a Public Trust/Security Clearance
Preferred Qualifications:
  • ITIL certification (e.g., ITIL Foundation, ITIL Practitioner)
  • Experience with CMMI Services, ISO 27001, ISO 9000, and SDI.
  • Familiarity with risk management and compliance standards.
  • Previous experience working for U.S. Social Security Administration (SSA) programs
    About Softtek Government Solutions:
    Softtek Government Solutions is a professional services firm focused on addressing our nation's most complex threats and challenges. As a small business we're committed to supporting our clients' missions with services delivered by our diverse and experienced staff. With expertise in cybersecurity, emergency preparedness, and public health, our experience base spans federal, state, and local governments, as well as private sector entities.
    Softtek Government Solutions encourages collaborative communication and ongoing learning. Some of our benefits include:
    • Extensive training programs
    • Gym membership reimbursement
    • Education reimbursement
    • Technology benefits
    • Commuter benefits
    • Generous paid time off and much more!

    Softtek Government Solutions is an Equal Opportunity Employer (EOE)

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