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Remote Itsm Jobs in Illinois (NOW HIRING)

Together For Talent

Senior Director of Sales

Chicago, IL · On-site +1

$200K - $250K/yr

Fully remote (in the US) Salary: $200-250k + Commission (50/50) WHO WE ARE Headquartered in the US ... Experience in ITAM, ITSM, or related enterprise technology categories * Exposure to FinOps and ...

BDO

ServiceNow Architect

Oak Brook, IL · Remote

... ITSM, ITOM, PM, CSM, HRSD, and others, ensuring seamless integration with existing systems ... Experience with ticketing systems and remote management tools, required * Strong understanding of ...

Harris

(Remote) Senior Manager, Operations

Oregon, IL · Remote

... ITSM, identity/security tooling, etc.), including renewals, usage tracking, and total cost of ... Remote work and more! About STC Health: STChealth, founded in 1988, is dedicated to eradicating ...

Harris

(Remote) Senior Manager, Operations

Oregon, IL · Remote

... ITSM, identity/security tooling, etc.), including renewals, usage tracking, and total cost of ... Remote work and more! About STC Health: STChealth, founded in 1988, is dedicated to eradicating ...

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Remote Itsm information

What is a remote ITSM professional?

A Remote ITSM (Information Technology Service Management) professional is someone who oversees and manages IT services for an organization while working remotely, rather than being physically present in an office. Their responsibilities typically include incident management, service requests, change management, and ensuring the smooth delivery of IT services to end users. They use ITSM tools and frameworks, like ITIL, to maintain high service quality, resolve technical issues, and improve IT processes. By working remotely, they leverage digital communication and collaboration tools to support users and coordinate with IT teams. This role is vital in organizations that have distributed teams or support remote work environments.

How does a remote ITSM professional typically collaborate with cross-functional teams to resolve incidents and implement service improvements?

Remote ITSM professionals frequently use digital collaboration tools like ticketing systems, video conferencing, and instant messaging platforms to stay connected with cross-functional teams such as developers, network engineers, and customer support. They participate in regular virtual meetings to discuss incident trends, coordinate on problem resolution, and ensure that service improvement initiatives are aligned with broader IT and business goals. Clear communication and thorough documentation are essential, as remote work requires proactive updates and knowledge sharing to maintain effective service management and minimize downtime.

What are the key skills and qualifications needed to thrive as a remote ITSM professional, and why are they important?

To thrive as a Remote ITSM professional, you need a solid understanding of IT service management frameworks (such as ITIL), strong problem-solving skills, and experience in technical support or IT operations. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy, along with ITIL certification, is typically required. Exceptional communication, customer service orientation, and the ability to work independently are vital soft skills for this remote role. These skills and qualifications ensure efficient incident resolution, proactive service improvement, and seamless collaboration across distributed teams.

What is the difference between Remote Itsm vs Remote Service Desk Technician?

AspectRemote ItsmRemote Service Desk Technician
CertificationsITIL, CompTIA A+, HDI-SDCompTIA A+, HDI-SD, ITIL (optional)
Work EnvironmentITSM platforms, ticketing systems, remote support toolsHelp desk software, remote support tools, customer communication
Industry UsageIT service management, enterprise ITIT support, customer service, technical troubleshooting
Job FocusManaging ITSM processes, incident/request handling, service improvementTroubleshooting, resolving user issues, providing technical support

Remote Itsm roles focus on managing IT service management processes and improving service delivery using ITSM platforms, while Remote Service Desk Technicians primarily troubleshoot and resolve end-user technical issues. Both roles require similar certifications and work environments but differ in scope and responsibilities.

What are the most commonly searched types of Itsm jobs in Illinois?

The most popular types of Itsm jobs in Illinois are:

What are popular job titles related to Remote Itsm jobs in Illinois?

For Remote Itsm jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Remote Itsm jobs in Illinois look for?

The top searched job categories for Remote Itsm jobs in Illinois are:

What cities in Illinois are hiring for Remote Itsm jobs?

Cities in Illinois with the most Remote Itsm job openings:

Remote Itsm jobs near you
Infographic showing various Remote Itsm job openings in Illinois as of August 2026, with employment types broken down into 83% Full Time, 4% Part Time, 1% Temporary, and 12% Contract. Highlights an 79% Physical, 8% Hybrid, and 13% Remote job distribution.

Senior Director of Sales

Together For Talent

Chicago, IL • On-site, Remote

$200K - $250K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Sr Director of Sales | Enterprise SaaS
Location: Fully remote (in the US)
Salary: $200-250k + Commission (50/50)
WHO WE ARE
Headquartered in the US with teams across the globe, we are a leading enterprise software company focusing on SaaS solutions that help enterprises manage IT assets. Our platform optimizes software and cloud spend, improve compliance, and gain better visibility across hybrid IT environments with an emphasis on ITAM, SaaS management, and FinOps. Due to growth and demand for our product, we are urgently looking for a Senior Director of Sales to join our diverse and growing team!
This leader will manage 8 reps and help drive the company's transition from a regional sales structure to a vertical structure. The focus will be on healthcare and insurance customers, though prior vertical experience is a plus rather than a requirement.
WHO YOU ARE
  • A proven Sr Manager, Director, or emerging sales leader ready to step into a VP title while remaining deeply involved in deal strategy, coaching, and team performance.
  • Strong background in enterprise SaaS sales with 2-3 years of leadership or people management experience
  • Experience in ITAM, ITSM, or related enterprise technology categories
  • Exposure to FinOps and cloud cost management a strong plus
  • A track record of leading teams through complex, consultative sales motions
  • Strong in relationship-building across long sales cycles, typically 9-15 months
  • The ability to operate as a player-coach and support reps in strategic deals
WHAT WE OFFER
  • Competitive compensation: $200-250k DOE + 50/50 commission
  • Comprehensive benefits package (Medical, Dental, Vision)
  • Competitive PTO, including new-parent support
  • 401k
  • Student loan debt relief and tuition reimbursement
  • Fully remote
  • Fun, innovative, collaborative, and award-winning culture
So, if you're a sales leader ready for a career-defining opportunity, please apply today!