ZipRecruiter

Log In

1

Itsm Developer Jobs in Illinois (NOW HIRING)

defi AUTO LLC

ITSM Specialist

Springfield, IL · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... Familiarity with SDLC, Agile, and DevOps methodologies * Familiarity with enterprise release ...

Info-Ways

ITSM Tool Manager (ServiceNow)

Waukegan, IL · On-site

$51.25 - $70.50/hr

... of developers Good Exposure of integration of ServiceNow with various ITSM and other tools. Content Management: - developing ESS page. UI Actions / UI policy / Access Control Lists, etc. Writing ...

Northern Trust

ITSM Service Excellence Leader

Chicago, IL · On-site

$15.50 - $18/hr

Partner with engineering, platform, and tooling teams to embed automation directly into ITSM workflows and deployment pipelines, supporting accelerated delivery cycles with appropriate governance ...

Northern Trust

ITSM Service Excellence Leader

Chicago, IL · On-site

$15.50 - $18/hr

Partner with engineering, platform, and tooling teams to embed automation directly into ITSM workflows and deployment pipelines, supporting accelerated delivery cycles with appropriate governance ...

Northern Trust

ITSM Service Excellence Leader

Chicago, IL · On-site

$17 - $19.75/hr

Partner with engineering, platform, and tooling teams to embed automation directly into ITSM workflows and deployment pipelines, supporting accelerated delivery cycles with appropriate governance ...

Stem Xpert

ITSM Project Manager

Bannockburn, IL · On-site

The company is primarily focused on information technology, engineering, healthcare, financial ... ITSM Project Manager Location: 100% onsite in Bannockburn, IL (northern Chicago). Duration: at ...

Gotion, Inc.

Service Now Developer

Manteno, IL · On-site

$53.75 - $73.75/hr

The ServiceNow Developer is primarily responsible for designing, developing, and customizing applications on the ServiceNow platform to support IT Service Management (ITSM) processes. This role also ...

Metasys

ServiceNow Developer

Chicago, IL

$55.75 - $76.50/hr

The ideal candidate will be responsible for maintenance and enhancement of existing ServiceNow ITSM ... ServiceNow Developer Location: Chicago, IL or Atlanta, GA Job Status: Full-Time Start Date: ASAP ...

Gotion, Inc.

Service Now Developer

Manteno, IL · On-site

$53.75 - $73.75/hr

The ServiceNow Developer is primarily responsible for designing, developing, and customizing ... Perform hands-on configuration and customization of the ServiceNow platform to support ITSM ...

Apex Informatics

DevOps

Chicago, IL · On-site

$54.25 - $74.50/hr

Title: DevOps Engineer Location: Chicago, IL Required Education • Bachelor's degree in Computer ... ITSM workflows (ServiceNow or equivalent)

TEKsystems

Sr. ServiceNow Developer

North Chicago, IL · On-site

$65 - $75/hr

Description We are seeking an experienced ServiceNow Senior Developer to support a strategic ... ITSM & Process Enablement Support implementation and enhancement of: Incident Management Change ...

TEKsystems

Sr. ServiceNow Developer

North Chicago, IL

$65 - $75/hr

Description We are seeking an experienced ServiceNow Senior Developer to support a strategic ... ITSM & Process Enablement Support implementation and enhancement of: Incident Management Change ...

TEKsystems

Sr. ServiceNow Developer

North Chicago, IL

$65 - $75/hr

Description We are seeking an experienced ServiceNow Senior Developer to support a strategic ... ITSM & Process Enablement Support implementation and enhancement of: Incident Management Change ...

Appex Innovation

BMC Helix Support Engineer

Chicago, IL · On-site

$60/hr

We are seeking a BMC Helix Support Engineer/Admin in Chicago, IL for a hybrid role. Summary: A ... Build and refine workflows to automate ITSM processes and simplify user steps within the BMC Helix ...

Endeavor Health

ServiceNow Developer

Warrenville, IL · On-site

$41.64 - $64.54/hr

ServiceNow Developer * Location: Skokie, IL or Arlington Heights, IL or Warrenville, IL ... Certified Implementation Specialist - ITSM - Nice to Have * Certified Implementation Specialist ...

New

NorthShore

ServiceNow Developer

Arlington Heights, IL · On-site

$41.64 - $64.54/hr

ServiceNow Developer * Location: Skokie, IL or Arlington Heights, IL or Warrenville, IL ... Certified Implementation Specialist - ITSM - Nice to Have * Certified Implementation Specialist ...

next page

Showing results 1-20

All JobsItsm Developer JobsItsm Developer Jobs in Illinois

Itsm Developer information

See Illinois salary details

$16

$51

$79

How much do itsm developer jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for itsm developer in Illinois is $51.20, according to ZipRecruiter salary data. Most workers in this role earn between $39.13 and $62.64 per hour, depending on experience, location, and employer.

What is an ITSM developer?

An ITSM Developer is responsible for designing, developing, and maintaining IT Service Management (ITSM) solutions, typically using platforms like ServiceNow, BMC Remedy, or Cherwell. They customize workflows, automate processes, and integrate ITSM tools with other enterprise systems to improve service delivery and efficiency. Their role involves scripting, API development, and configuring ITSM modules to align with business needs. ITSM Developers work closely with IT teams and stakeholders to enhance service management processes and ensure system reliability.

What does an ITSM developer do?

As an ITSM Developer, your daily tasks typically include designing, developing, and configuring workflows and automation processes within ITSM tools to support IT operations. You will often work closely with IT service managers, business analysts, and other development teams to gather requirements, troubleshoot issues, and implement enhancements. Additionally, you may be responsible for maintaining documentation, performing system upgrades, and ensuring the ITSM platform's reliability and security. This collaborative role allows you to have a direct impact on the efficiency and effectiveness of the organization’s IT service delivery.

What are the key skills and qualifications needed to thrive in the ITSM developer position, and why are they important?

To thrive as an ITSM Developer, you need strong programming skills, a solid understanding of IT service management frameworks like ITIL, and experience in designing and implementing ITSM solutions. Familiarity with platforms such as ServiceNow, BMC Remedy, or Cherwell, as well as certifications like ITIL Foundation or ServiceNow Certified Application Developer, is highly valued. Excellent problem-solving abilities, collaboration, and clear communication are essential soft skills for this role. These skills are vital to effectively customize ITSM platforms, streamline IT processes, and ensure seamless service delivery within an organization.

What is the career path of an ITSM developer?

An ITSM developer typically starts with a technical background in IT service management, scripting, or software development. They can advance to senior roles such as ITSM architect, solutions architect, or team lead, and may pursue certifications like ITIL to enhance their expertise. Career growth often involves gaining experience with ITSM tools like ServiceNow, BMC, or Cherwell, and expanding into related areas such as process design or project management.

What are popular job titles related to Itsm Developer jobs in Illinois?

For Itsm Developer jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Itsm Developer jobs in Illinois look for?

The top searched job categories for Itsm Developer jobs in Illinois are:

Itsm Developer jobs near you
Infographic showing various Itsm Developer job openings in Illinois as of August 2026, with employment types broken down into 80% Full Time, 9% Part Time, and 11% Contract. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution, with an average salary of $106,500 per year, or $51.2 per hour.

ITSM Specialist

Springfield, IL • On-site

defi AUTO LLC
See more jobs at defi AUTO LLCexternal

$60K - $80K/yr

Full-time

Posted 23 days ago

Job description

It’s an exciting time to join defi!! 

defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company’s comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs. 


Job Overview: ITSM Specialist

The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions—namely change, release, incident, and problem management. This role ensures seamless production deployments by guiding releases through build, test, and deployment phases, while proactively identifying and mitigating release risks. 

In collaboration with internal teams and clients, the ITSM Specialist helps maintain a stable production environment. The role also supports IT Operations Management (ITOM) initiatives by enhancing monitoring capabilities, implementing automation, and streamlining operational workflows. 

Key responsibilities include: 

  • Review change records to ensure compliance with change management policies 
  • Support release planning and coordinate Go-Live activities 
  • Communicate release status and issues to stakeholders 
  • Oversee the deployment of software releases to production 
  • Support release calls and post status updates during deployment windows 
  • Facilitate release scorecards aimed at driving continuous improvement 
  • Maintain release metrics and audit documentation 
  • Monitor, triage, and resolve incidents, ensuring minimal impact on business operations and compliance with client service-level agreements (SLAs) 
  • Oversee batch job execution, ensuring timely and accurate processing 
  • Troubleshoot and resolve failed batch jobs in collaboration with internal teams 
  • Deliver timely and accurate updates to clients and executive stakeholders during incidents or high-impact events 
  • Support root cause analysis (RCA) and implement corrective actions to prevent recurrence 
  • Maintain detailed incident documentation, reporting, and escalation procedures 
  • Participate in an on-call rotation to provide after-hours support for critical systems 
  • Strong problem solving skills and ability to troubleshoot and support software and hardware 



Qualifications & Skills:

Required:

  • Strong knowledge of ITSM frameworks such as ITIL 
  • Strong communication, problem-solving, and organizational skills 
  • Familiarity with SDLC, Agile, and DevOps methodologies 
  • Familiarity with enterprise release frameworks and change control 
  • Experience with release automation tools and cross-functional coordination 
  • Ability to analyze logs and troubleshoot technical issues under pressure 
  • Ability to manage competing priorities in a fast-paced environment while maintaining a high level of service quality 
  • Familiarity with Active Directory and Microsoft Administration 
  • Willingness to participate in an on-call rotation for after-hours support 


Preferred:

  • Bachelor’s degree in information technology, Computer Science, or a related field 
  • Experience in process automation and system monitoring tools 
  • Familiarity with ServiceNow 
  • Familiarity with cloud-based IT operations and monitoring solutions (i.e. Elastic, Datadog, Power BI etc.) 


Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.