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Itsm Developer Jobs in Illinois (NOW HIRING)

ITSM Tool Manager (ServiceNow)

Waukegan, IL · On-site

$51.25 - $70.50/hr

... of developers Good Exposure of integration of ServiceNow with various ITSM and other tools. Content Management: - developing ESS page. UI Actions / UI policy / Access Control Lists, etc. Writing ...

ITSM Service Excellence Leader

Chicago, IL

$15.50 - $18/hr

Partner with engineering, platform, and tooling teams to embed automation directly into ITSM workflows and deployment pipelines, supporting accelerated delivery cycles with appropriate governance ...

ITSM Service Excellence Leader

Chicago, IL · On-site

$15.50 - $18/hr

Partner with engineering, platform, and tooling teams to embed automation directly into ITSM workflows and deployment pipelines, supporting accelerated delivery cycles with appropriate governance ...

ITSM Service Excellence Leader

Chicago, IL · On-site

$17 - $19.75/hr

Partner with engineering, platform, and tooling teams to embed automation directly into ITSM workflows and deployment pipelines, supporting accelerated delivery cycles with appropriate governance ...

The company is primarily focused on information technology, engineering, healthcare, financial ... ITSM Project Manager Location: 100% onsite in Bannockburn, IL (northern Chicago). Duration: at ...

Service Now Developer

Manteno, IL · On-site

$53.75 - $73.75/hr

The ServiceNow Developer is primarily responsible for designing, developing, and customizing applications on the ServiceNow platform to support IT Service Management (ITSM) processes. This role also ...

ServiceNow Developer

Chicago, IL

$55.75 - $76.50/hr

The ideal candidate will be responsible for maintenance and enhancement of existing ServiceNow ITSM ... ServiceNow Developer Location: Chicago, IL or Atlanta, GA Job Status: Full-Time Start Date: ASAP ...

Service Now Developer

Manteno, IL · On-site

$53.75 - $73.75/hr

The ServiceNow Developer is primarily responsible for designing, developing, and customizing ... Perform hands-on configuration and customization of the ServiceNow platform to support ITSM ...

Service Now Developer

Manteno, IL · On-site

$53.75 - $73.75/hr

The ServiceNow Developer is primarily responsible for designing, developing, and customizing ... Perform hands-on configuration and customization of the ServiceNow platform to support ITSM ...

DevOps

Chicago, IL · On-site

$54.25 - $74.50/hr

Title: DevOps Engineer Location: Chicago, IL Required Education • Bachelor's degree in Computer ... ITSM workflows (ServiceNow or equivalent)

Integration Developer

Chicago, IL · On-site

$51.75 - $68.75/hr

... Management (ITSM) platforms and third-party applications, databases, cloud services, and on ... Mentor junior developers and provide technical leadership. * Collaborate with customers, vendors ...

ServiceNow Developer

Chicago, IL · On-site +1

$55.75 - $76.50/hr

The developer will be responsible for extensive scripting, integration development, and building ... Familiarity with ITSM/ITIL processes and best practices, particularly Incident Management, Change ...

We are seeking a BMC Helix Support Engineer/Admin in Chicago, IL for a hybrid role. Summary: A ... Build and refine workflows to automate ITSM processes and simplify user steps within the BMC Helix ...

\n \n \n \n \n We are seeking a BMC Helix Support Engineer\/Admin in Chicago, IL for a hybrid role ... Build and refine workflows to automate ITSM processes and simplify user steps within the BMC Helix ...

ServiceNow Developer

Libertyville, IL · On-site

$52.50 - $72.25/hr

Position: ServiceNow Developer Location: Libertyville, IL (Onsite) Duration: Long term contract ... Looking for Permanent / Visa Independent Consultants ITSM: * Gather infrastructure requirements ...

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Itsm Developer information

See Illinois salary details

$16

$51

$79

How much do itsm developer jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for itsm developer in Illinois is $51.20, according to ZipRecruiter salary data. Most workers in this role earn between $39.13 and $62.64 per hour, depending on experience, location, and employer.

What is an ITSM developer?

An ITSM Developer is responsible for designing, developing, and maintaining IT Service Management (ITSM) solutions, typically using platforms like ServiceNow, BMC Remedy, or Cherwell. They customize workflows, automate processes, and integrate ITSM tools with other enterprise systems to improve service delivery and efficiency. Their role involves scripting, API development, and configuring ITSM modules to align with business needs. ITSM Developers work closely with IT teams and stakeholders to enhance service management processes and ensure system reliability.

What are the key skills and qualifications needed to thrive in the ITSM developer position, and why are they important?

To thrive as an ITSM Developer, you need strong programming skills, a solid understanding of IT service management frameworks like ITIL, and experience in designing and implementing ITSM solutions. Familiarity with platforms such as ServiceNow, BMC Remedy, or Cherwell, as well as certifications like ITIL Foundation or ServiceNow Certified Application Developer, is highly valued. Excellent problem-solving abilities, collaboration, and clear communication are essential soft skills for this role. These skills are vital to effectively customize ITSM platforms, streamline IT processes, and ensure seamless service delivery within an organization.

What does an ITSM developer do?

As an ITSM Developer, your daily tasks typically include designing, developing, and configuring workflows and automation processes within ITSM tools to support IT operations. You will often work closely with IT service managers, business analysts, and other development teams to gather requirements, troubleshoot issues, and implement enhancements. Additionally, you may be responsible for maintaining documentation, performing system upgrades, and ensuring the ITSM platform's reliability and security. This collaborative role allows you to have a direct impact on the efficiency and effectiveness of the organization’s IT service delivery.

What job categories do people searching Itsm Developer jobs in Illinois look for?

The top searched job categories for Itsm Developer jobs in Illinois are:

Infographic showing various Itsm Developer job openings in Illinois as of August 2026, with employment types broken down into 79% Full Time, 3% Part Time, and 18% Contract. Highlights an 81% Physical, 4% Hybrid, and 15% Remote job distribution, with an average salary of $106,500 per year, or $51.2 per hour.

ServiceNow ITSM Senior Developer

ISR Info Way, Inc.

Chicago, IL • On-site

$55.75 - $76.50/hr

Other

Posted 10 days ago


Job description

Role Summary

We are looking for an experienced ServiceNow ITSM Senior Developer to lead end-to-end ServiceNow ITSM implementations, design scalable solutions, mentor junior developers, and actively participate in architecture review boards by presenting and defending technical designs. The ideal candidate will be a hands-on technical leader capable of driving delivery independently while ensuring adherence to platform best practices and enterprise standards.

 Key Responsibilities

  • Design, develop, configure, and implement ServiceNow ITSM solutions including Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB.
  • Develop and maintain Business Rules, Client Scripts, Script Includes, Flow Designer workflows, UI Policies, ACLs, Catalog Items, and integrations.
  • Lead technical solution design, prepare HLD/LLD documents, and support architecture governance processes.
  • Participate in Architecture Review Boards and confidently defend technical designs and implementation approaches.
  • Build and support integrations using REST, SOAP, IntegrationHub and enterprise applications.
  • Perform code reviews and establish development standards and best practices.
  • Troubleshoot complex platform issues and provide technical guidance.
  • Mentor junior developers and support capability building within the team.
  • Collaborate with architects, business analysts, product owners, and stakeholders to deliver solutions aligned to business objectives.

Required Technical Skills

·       8+ years of ServiceNow development experience with strong expertise in:

o  ITSM Suite, Service Catalog, Flow Designer, IntegrationHub

o  CMDB, Knowledge Management

o  JavaScript, Glide APIs, ServiceNow Scripting

o  REST/SOAP integrations

o  ServiceNow platform security and performance optimization

·       Experience with Agile delivery, DevOps, Git, and CI/CD practices.

·       Strong understanding of ServiceNow development best practices and scalable solution design.

Soft Skills

  • Strong technical leadership and mentoring skills.
  • Ability to work independently and drive implementation activities.
  • Excellent stakeholder management and communication skills.
  • Strong presentation skills with the ability to influence architectural decisions.
  • Analytical problem-solving and decision-making capabilities.

Required Certifications

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)

Location: Chicago
Experience: 8+ Years
Employment Type: Full-Time