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Itsm Developer Jobs in Illinois (NOW HIRING)

Lead Product Manager ITSM/ITOM

Chicago, IL · On-site

$92K - $144K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Provide expert leadership across ITSM and ITOM processes, driving strategy, governance, and ... Partner with engineering, operations, security, risk, audit, and business stakeholders to translate ...

ServiceNow Engineer I

Chicago, IL

$55.75 - $76.50/hr

... junior developer. * Technical Skills: * Solid understanding of ServiceNow architecture, data structures, and core ITSM modules. * Basic to intermediate knowledge of JavaScript, HTML, and CSS.

ServiceNow Engineer I

Chicago, IL · On-site

$55.75 - $76.50/hr

... junior developer. * Technical Skills: * Solid understanding of ServiceNow architecture, data structures, and core ITSM modules. * Basic to intermediate knowledge of JavaScript, HTML, and CSS.

ServiceNow Engineer I

Chicago, IL · On-site

$55.75 - $76.50/hr

... junior developer. * Technical Skills: * Solid understanding of ServiceNow architecture, data structures, and core ITSM modules. * Basic to intermediate knowledge of JavaScript, HTML, and CSS.

ORA_ON_SITE Description SAIC is seeking a skilled and motivated Cloud Engineer to join our team in supporting an IT Service Management (ITSM) effort for the U.S. Transportation Command (USTRANSCOM ...

Cloud Engineer

Scott Air Force Base, IL · On-site

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking a skilled and motivated Cloud Engineer to join our team in supporting an IT Service Management (ITSM) effort for the U.S. Transportation Command (USTRANSCOM ...

IL · On-site

$80K - $120K/yr

Description SAIC is seeking a skilled and motivated Cloud Engineer to join our team in supporting an IT Service Management (ITSM) effort for the U.S. Transportation Command (USTRANSCOM) located at ...

Showing results 21-40

Itsm Developer information

See Illinois salary details

$16

$51

$79

How much do itsm developer jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for itsm developer in Illinois is $51.20, according to ZipRecruiter salary data. Most workers in this role earn between $39.13 and $62.64 per hour, depending on experience, location, and employer.

What is an ITSM developer?

An ITSM Developer is responsible for designing, developing, and maintaining IT Service Management (ITSM) solutions, typically using platforms like ServiceNow, BMC Remedy, or Cherwell. They customize workflows, automate processes, and integrate ITSM tools with other enterprise systems to improve service delivery and efficiency. Their role involves scripting, API development, and configuring ITSM modules to align with business needs. ITSM Developers work closely with IT teams and stakeholders to enhance service management processes and ensure system reliability.

What are the key skills and qualifications needed to thrive in the ITSM developer position, and why are they important?

To thrive as an ITSM Developer, you need strong programming skills, a solid understanding of IT service management frameworks like ITIL, and experience in designing and implementing ITSM solutions. Familiarity with platforms such as ServiceNow, BMC Remedy, or Cherwell, as well as certifications like ITIL Foundation or ServiceNow Certified Application Developer, is highly valued. Excellent problem-solving abilities, collaboration, and clear communication are essential soft skills for this role. These skills are vital to effectively customize ITSM platforms, streamline IT processes, and ensure seamless service delivery within an organization.

What does an ITSM developer do?

As an ITSM Developer, your daily tasks typically include designing, developing, and configuring workflows and automation processes within ITSM tools to support IT operations. You will often work closely with IT service managers, business analysts, and other development teams to gather requirements, troubleshoot issues, and implement enhancements. Additionally, you may be responsible for maintaining documentation, performing system upgrades, and ensuring the ITSM platform's reliability and security. This collaborative role allows you to have a direct impact on the efficiency and effectiveness of the organization’s IT service delivery.

What job categories do people searching Itsm Developer jobs in Illinois look for?

The top searched job categories for Itsm Developer jobs in Illinois are:

Infographic showing various Itsm Developer job openings in Illinois as of August 2026, with employment types broken down into 79% Full Time, 3% Part Time, and 18% Contract. Highlights an 81% Physical, 4% Hybrid, and 15% Remote job distribution, with an average salary of $106,500 per year, or $51.2 per hour.

Lead AWS DevOps Engineer & Deployment Coordinator

Northern Trust Corp

Chicago, IL • On-site

$137.40 - $233.60/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago


Northern Trust rating

8.2

Company rating: 8.2 out of 10

Based on 27 frontline employees who took The Breakroom Quiz


Job description

Lead AWS DevOps Engineer & Deployment CoordinatorSkip to main contentPlease view Northern Trust's cookie policy here.# NT CareersLead AWS DevOps Engineer & Deployment Coordinator page is loaded## Lead AWS DevOps Engineer & Deployment CoordinatorApplyremote type: Hybridlocations: Chicago, ILtime type: Full timeposted on: Posted Yesterdayjob requisition id: R155950**About Northern Trust** As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. **Lead AWS DevOps Engineer & Deployment Coordinator****Role Overview**We are seeking an experienced onshore full-time Lead AWS DevOps Engineer / Deployment Coordinator to own the DevOps architecture, guide deployment strategy, and partner closely with engineering, security, and operations teams. This role is expected to provide hands-on technical leadership while working effectively with the broader team to ensure reliable, compliant, and efficient application delivery, production stability, and well-governed release management.**Key Responsibilities****Technical Leadership & Architecture Ownership*** Own the DevOps and deployment architecture for the platform, ensuring solutions are scalable, secure, maintainable, and aligned to enterprise standards.* Provide technical leadership and guidance to the team, driving best practices across cloud engineering, automation, release management, and operational support.* Partner effectively with development, security, QA, and operations teams to translate business and engineering needs into practical architecture and delivery plans.* Act as a lead resource who can work independently, influence decisions, and bring teams into alignment on tooling, processes, and technical direction.**Cloud & DevOps Engineering*** Design, implement, and support AWS-based architectures, ensuring scalability, reliability, performance, and security.* Act as a technical owner for DevOps practices, supporting end-to-end build, deployment, and release workflows.* Collaborate with application teams on cloud adoption, architecture reviews, and operational best practices.**CI/CD & Infrastructure as Code*** Build, maintain, and enhance CI/CD pipelines using GitLab CI/CD, aligned with enterprise standards.* Develop and manage Infrastructure as Code (IaC) using Terraform (HCL) for AWS resources.* Coordinate and execute application deployments across environments, ensuring minimal downtime and controlled rollouts.* Contribute to pipeline modernization efforts and support transition planning where experience across multiple CI/CD platforms adds value.**Security, Risk & Compliance*** Enforce cybersecurity policies and controls throughout the SDLC and deployment lifecycle.* Integrate and manage security tools including DAST, SAST, SCA, penetration testing tools, and Sonar.* Perform risk assessments for production releases and infrastructure changes, ensuring compliance with organizational and regulatory standards.**Deployment & Change Management*** Own and coordinate deployment activities leveraging CI/CD pipelines and ServiceNow.* Ensure all deployments follow ITSM and Change Management practices, including approvals, documentation, and rollback strategies.* Partner with stakeholders to plan releases across business and technical timelines.**Incident, Problem & RCA Management*** Provide leadership during production incidents, ensuring timely triage, communication, and resolution.* Perform deep-dive root cause analysis (RCA) for production issues and drive preventive actions.* Support Incident Management practices, ensuring SLAs, escalation procedures, and post-incident reviews are adhered to.**Mandatory Skills & Experience*** Strong AWS solution architecture knowledge with hands-on cloud implementation experience.* Proven experience with Terraform (HCL) for infrastructure provisioning.* Hands-on experience with GitLab CI/CD for pipeline creation and management.* Strong expertise in deployment practices, including CI/CD and ServiceNow-based release processes.* Deep understanding of cybersecurity tools and practices, including DAST, SAST, SCA, penetration testing, and Sonar or equivalent code quality tools.* Solid experience in ITSM Change Management processes.* Proven ability to handle incident management, RCA, and production support activities.* Strong analytical skills with the ability to deep dive into complex production issues.* Demonstrated ability to lead technical architecture discussions, make sound design decisions, and own end-to-end DevOps solutions.* Excellent communication, stakeholder management, and team collaboration skills; able to work well with cross-functional teams and influence outcomes.**Nice to Have*** Experience with GitHub Actions is a plus; as we migrate off the current platform, experience across both GitLab CI/CD and GitHub Actions will be highly valuable.* Experience operating in regulated or enterprise-scale environments.* Prior role involving release coordination or deployment ownership.* Exposure to Agile / DevSecOps operating models.**Ideal Candidate Profile*** A lead-level engineer who can balance architecture ownership with hands-on delivery.* Comfortable partnering with globally distributed teams and bringing structure to complex releases and operational issues.* Able to coach others, create alignment across stakeholders, and drive improvements in tools, processes, and reliability.Salary Range:$137,400 - 233,600 USD*Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.* **Work Authorization** Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa). **Working with Us** As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities. **Reasonable Accommodation** Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with. #J-18808-Ljbffr

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