ZipRecruiter

Log In

1

Vice President Itsm Jobs (NOW HIRING)

NinjaOne

Area Vice President, Solutions Engineering

Austin, TX · On-site +1

$178K - $230K/yr

About the Role We'reseekinga sharp, trusted, and highly autonomousArea Vice President, Solutions ... Hands-on experience with RMM tools ITSM platforms and endpoint lifecycle management * Scripting ...

NinjaOne

Area Vice President, Solutions Engineering

Austin, TX · Remote

$178K - $230K/yr

About the Role We're seeking a sharp, trusted, and highly autonomous Area Vice President, Solutions ... Hands-on experience with RMM tools ITSM platforms and endpoint lifecycle management * Scripting ...

NinjaOne

Area Vice President, Solutions Engineering

Austin, TX · Remote

$178K - $230K/yr

About the Role We're seeking a sharp, trusted, and highly autonomous Area Vice President, Solutions ... Hands-on experience with RMM tools ITSM platforms and endpoint lifecycle management * Scripting ...

NinjaOne

Area Vice President, Solutions Engineering

Austin, TX · On-site +1

$178K - $230K/yr

... Vice President, Solutions Engineering to help drive NinjaOne's continued growth across the ... Hands-on experience with RMM tools ITSM platforms and endpoint lifecycle management * Scripting ...

GoTo

VP of Product, LogMeIn Resolve

$226K - $303K/yr

About the Role GoTo is looking for a VP of Product to lead LogMeIn Resolve, our IT management and ... RMM, UEM, MDM, ITSM). * Demonstrated ability to lead cross-functional teams toward measurable ...

previous pagenext page

Showing results 21-40

All JobsVice President Itsm Jobs

Vice President Itsm information

See salary details

$43.5K

$157.5K

$277.5K

How much do vice president itsm jobs pay per year?

As of Jul 26, 2026, the average yearly pay for vice president itsm in the United States is $157,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $190,000.00 per year, depending on experience, location, and employer.

How does a Vice President of ITSM typically collaborate with other executive leaders to drive organizational IT strategy?

A Vice President of IT Service Management (ITSM) works closely with other C-suite executives, such as the CIO, CTO, and business unit leaders, to align IT service delivery with overall business objectives. This collaboration often involves participating in strategy sessions, providing input on technology investments, and ensuring ITSM processes support key business initiatives. The role requires a balance of technical expertise and business acumen to advocate for process improvements, manage change, and foster cross-departmental communication. Regular interaction with both technical teams and business stakeholders is essential to ensure IT services are reliable, scalable, and aligned with the organization's goals.

What is the difference between Vice President Itsm vs Service Delivery Manager?

AspectVice President ItsmService Delivery Manager
ResponsibilitiesStrategic ITSM oversight, policy development, executive decision-makingManaging day-to-day service delivery, team coordination, client communication
Required CredentialsITSM certifications (e.g., ITIL), leadership experience, often a bachelor's or master's degreeITIL or related certifications, operational experience, relevant degree
Work EnvironmentExecutive offices, strategic planning sessionsOperational settings, client sites, support centers
Industry UsageCommon in large enterprises and IT service providersFound across various organizations managing IT services

The Vice President Itsm focuses on strategic leadership and policy development for IT service management, while the Service Delivery Manager handles daily operations and client interactions. Both roles require ITSM certifications and industry experience, but differ in scope and level of responsibility.

What are Vice President ITSM roles and responsibilities?

A Vice President of ITSM (Information Technology Service Management) is a senior executive responsible for overseeing the strategy, implementation, and performance of IT service management processes within an organization. Their primary duties include ensuring IT services align with business goals, managing ITSM teams, optimizing service delivery, and driving continual improvement in IT processes. They collaborate with other executives to develop policies, ensure regulatory compliance, and leverage best practices such as ITIL. Additionally, they are responsible for managing budgets, vendor relationships, and ensuring high levels of customer satisfaction with IT services.

What are the key skills and qualifications needed to thrive as a Vice President of IT Service Management (ITSM), and why are they important?

To thrive as a Vice President of ITSM, you need deep expertise in IT service management frameworks (such as ITIL), strategic leadership experience, and a track record of managing large IT operations. Familiarity with ITSM tools like ServiceNow, industry certifications (e.g., ITIL Expert/Managing Professional), and knowledge of enterprise systems are typically required. Outstanding communication, change management, and stakeholder engagement skills set top candidates apart in this role. These abilities ensure effective service delivery, foster innovation, and align IT services with organizational goals for sustained success.
What cities are hiring for Vice President Itsm jobs? Cities with the most Vice President Itsm job openings:
What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
What states have the most Vice President Itsm jobs? States with the most job openings for Vice President Itsm jobs include:
What job categories do people searching Vice President Itsm jobs look for? The top searched job categories for Vice President Itsm jobs are:
Vice President Itsm jobs near you
Infographic showing various Vice President Itsm job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 1% Part Time, 1% Temporary, and 9% Contract. Highlights an 80% Physical, 7% Hybrid, and 13% Remote job distribution, with an average salary of $157,532 per year, or $75.7 per hour.
Area Vice President, Solutions Engineering

Area Vice President, Solutions Engineering

NinjaOne

Austin, TX • On-site, Remote

$178K - $230K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

About the Role
We'reseekinga sharp, trusted, and highly autonomousArea Vice President, Solutions Engineeringto help driveNinjaOne'scontinued growth acrosstheenterprise market. This is a builder role and an opportunity to help shape how we engage complex enterprise customers across the region while developing and guiding Solutions Engineers supporting the business. You will play a key role in defining technical engagement models, scaling enterprise technical wins, and setting the standard for pre-sales excellence acrossNorth America. As a player and coach, you will own the strategic technical relationship with prospects, customers, and partners while partnering closely with EnterpriseSalesto influence deal strategy and drive measurable impact. You will lead and develop a team of Solutions Engineers whileremaininghands-on in complex opportunities, ensuring customers clearly understand the value of theNinjaOneplatform and how it supports their IT operations at scale. You will collaborate closely with Sales Leadership, Enablement, Product, and Customer teams to ensure alignment across the technical sales motion while helping build the playbooks, tools, and repeatable processes that allow the enterprise business to scale across the region.
Location: Hybrid - Remote inAustin, TX
Travel:~30%, including strategic customer meetings, industry events, and internal collaboration
WhatYou'llbe Doing
  • Own the full pre-sales technical experience acrosstheenterprisespace in North America,guiding prospects through evaluation, product demos, architecture design, and proof-of-concept stages
  • Collaborate closely with Account Executives and Sales Leadership to drive regional growth and align technical value to customer infrastructure and operational goals
  • Lead and mentor Solutions Engineers supporting the region whileremaininghands-on in strategic deals, stepping into complex technical evaluations, architecture discussions, and proof-of-concept engagements where executive technical leadership is needed
  • Own the technical strategy,identifyingrepeatable technical patterns across opportunities and translating those insights into scalable pre-sales playbooks, demo standards, and enablement for the broader SE team
  • Partner with onboarding and Customer Success teams to accelerate time-to-value and ensure long-term adoption across large, distributed enterprise environments
  • Support the review and alignment of technical content within RFIs, and customer evaluation processes providing subject matterexpertisewithout owning full proposal management
  • Serve as a strategic voice between Sales and Product surfacing regional customer feedbackidentifyingfeature gaps and influencing roadmap direction
  • Build andmaintainreusable technical assets including lab environments, demo flows, battlecards, and scripts to support a scalable AE-to-SE model
  • RepresentNinjaOneat regional industry events, conferences, and customer forums
  • Help shape the future of the Enterprise SE function contributing to playbooks, processes, and cross-functional alignment across theorganization
  • Other duties as assigned
Technical Requirements
  • Proficiencyin Windows environments, registry services performance troubleshooting
  • Familiarity with Linux and macOS systems and basic command-line troubleshooting
  • Strong understanding of networking concepts including DNS VPNs firewalls and endpoint protections
  • Hands-on experience with RMM tools ITSM platforms and endpoint lifecycle management
  • Scripting experience in PowerShell,JavaScript,and or VBScript is strongly preferred
  • Comfortable navigating complex IT ecosystems and integrating with existing infrastructure
  • Experience with Salesforce, Jira,Highspot,or equivalent systems
About You
  • 10+ years in pre-sales engineering, solutions architecture, or technical consulting supporting enterprise B2B SaaS customers
  • Experience leading and developing Solutions Engineers whilemaintaininghands-on credibility in complex enterprise or public sector sales cycles
  • Evolved from a technical background such as TAM, support, or systems engineer with practical insight into IT operations at scale across the enterprise space
  • Recognized authority in a technical domain or market segment with the ability to shape technical strategy and guide complex public sector opportunities to technical close
  • Strong communicator with executive presence able to tailor messaging for administrators, technical staff, and agency leadership
  • Deep domain knowledge in IT operations, RMM, endpoint management, and ITSM-adjacent platforms within the public sector
  • Understands how IT teams in enterpriseenvironments evaluate,procure, and scale solutions along with insight into procurement processes and compliance considerations
  • Known for high emotional intelligence, technical credibility, and a customer-first mindset
  • Operates with adaptability and urgency excelling in fast-paced high-growth environments
  • Bachelor's degree preferred but notrequiredTechnicalcertifications such as CISSP, Security+, or cloud architecture are a plus
  • EmbodiesNinjaOne'svalues Curiosity, Integrity, Kindness, Humility, Builders and contributes to an environment where these values thrive
About Us
NinjaOneunifies IT to simplify work fornearly40,000customersin 140+ countries.
TheNinjaOneUnified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employeesa greattechnology experience at work. NinjaOneis obsessed with customer success and hasretaineda 98% customer satisfaction score for more than 5 years.
WhatYou'llLove
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position isNOTeligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status pr
#LI-TR1
#LI-Remote
#BI-Remote
Employment Type: Full-Time

Apply