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Vice President Itsm Jobs (NOW HIRING)

Hitachi Automotive Systems Americas, Inc.

$180 - $260/hr

Join us as Vice President of Information Technology as we work together to bring innovative ... Service Management & Experience Mature ITSM/ESM practices (incident, request, change, problem, CMDB ...

Hitachi

Vice President of Information Technology

Holland, MI · On-site +1

$149K - $187K/yr

Join us as Vice President of Information Technology as we work together to bring innovative ... Mature ITSM/ESM practices (incident, request, change, problem, CMDB) with strong SLAs/XLAs and ...

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Vice President Itsm information

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$43.5K

$157.5K

$277.5K

How much do vice president itsm jobs pay per year?

As of Sep 4, 2026, the average yearly pay for vice president itsm in the United States is $157,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $190,000.00 per year, depending on experience, location, and employer.

What is a vice president ITSM?

A Vice President of ITSM (Information Technology Service Management) is a senior executive responsible for overseeing the strategy, implementation, and performance of IT service management processes within an organization. Their primary duties include ensuring IT services align with business goals, managing ITSM teams, optimizing service delivery, and driving continual improvement in IT processes. They collaborate with other executives to develop policies, ensure regulatory compliance, and leverage best practices such as ITIL. Additionally, they are responsible for managing budgets, vendor relationships, and ensuring high levels of customer satisfaction with IT services.

What skills and qualifications are needed to thrive as a vice president ITSM?

To thrive as a Vice President of ITSM, you need deep expertise in IT service management frameworks (such as ITIL), strategic leadership experience, and a track record of managing large IT operations. Familiarity with ITSM tools like ServiceNow, industry certifications (e.g., ITIL Expert/Managing Professional), and knowledge of enterprise systems are typically required. Outstanding communication, change management, and stakeholder engagement skills set top candidates apart in this role. These abilities ensure effective service delivery, foster innovation, and align IT services with organizational goals for sustained success.

How does a vice president ITSM collaborate with other executive leaders to drive organizational IT strategy?

A Vice President of IT Service Management (ITSM) works closely with other C-suite executives, such as the CIO, CTO, and business unit leaders, to align IT service delivery with overall business objectives. This collaboration often involves participating in strategy sessions, providing input on technology investments, and ensuring ITSM processes support key business initiatives. The role requires a balance of technical expertise and business acumen to advocate for process improvements, manage change, and foster cross-departmental communication. Regular interaction with both technical teams and business stakeholders is essential to ensure IT services are reliable, scalable, and aligned with the organization's goals.

What is the difference between Vice President Itsm vs Service Delivery Manager?

AspectVice President ItsmService Delivery Manager
ResponsibilitiesStrategic ITSM oversight, policy development, executive decision-makingManaging day-to-day service delivery, team coordination, client communication
Required CredentialsITSM certifications (e.g., ITIL), leadership experience, often a bachelor's or master's degreeITIL or related certifications, operational experience, relevant degree
Work EnvironmentExecutive offices, strategic planning sessionsOperational settings, client sites, support centers
Industry UsageCommon in large enterprises and IT service providersFound across various organizations managing IT services

The Vice President Itsm focuses on strategic leadership and policy development for IT service management, while the Service Delivery Manager handles daily operations and client interactions. Both roles require ITSM certifications and industry experience, but differ in scope and level of responsibility.

What cities are hiring for Vice President Itsm jobs?

Cities with the most Vice President Itsm job openings:

What are the most commonly searched types of Itsm jobs?

The most popular types of Itsm jobs are:

What states have the most Vice President Itsm jobs?

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Vice President Itsm jobs near you
Infographic showing various Vice President Itsm job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $157,532 per year, or $75.7 per hour.

Vice President of Information Technology

Hitachi, Ltd.

Holland, MI • On-site

$149K - $187K/yr

Full-time

Posted 14 days ago

Job description

Location:
Holland, Michigan, United States
Job ID:
R0141541
Date Posted:
2026-08-21
Company Name:
J.R. AUTOMATION TECHNOLOGIES, LLC
Profession (Job Category):
IT, Telecom & Internet
Job Schedule:
Full time
Remote:
No
Job Description:
The Opportunity:
JR Automation, a Hitachi Group Company, is driven to deliver customer success worldwide. We provide intelligent automated manufacturing and distribution technology solutions that transform how the world's leading manufacturers make and distribute products. Our strength is our people and we're always looking to get stronger across North America, Europe, and Asia. Join us as Vice President of Information Technology as we work together to bring innovative automation solutions to life.
Location Type: This position is hybrid in Holland, MI or Lake Orion, MI.
Travel: This position may require up to 25% domestic and international travel to support global business initiatives and stakeholder engagement.
What We Offer:
  • Competitive wages, medical benefits starting your first day, and paid parental leave
  • Opportunity to work on unique, custom automation projects
  • A collaborative, engineering-driven environment
  • Career growth and skill development opportunities
  • A role where craftsmanship and quality truly matter

Role Overview
The Vice President of Information Technology is a strategic and operational leader responsible for defining and executing the enterprise technology vision that enables business growth, operational resilience, IT modernization, AI-first transformation, data-driven decision-making, and superior employee/customer experiences. This role oversees enterprise architecture, applications, infrastructure, cybersecurity, data/AI, collaboration platforms, and vendor/partner ecosystems-delivering secure, reliable, scalable, and business-aligned technology services across the organization.
How You'll Make an Impact:
Strategy & Leadership
  • Develop and execute a 3-5-year ICT strategy aligned to business objectives and budget, with a clear roadmap, investment plan, and measurable outcomes.
  • Translate strategy into annually prioritized portfolios (run/grow/transform), balancing innovation with risk and cost.
  • Lead and coach multi-disciplinary teams; build succession pipelines and a high-performance culture focused on outcomes, accountability, and continuous improvement.
  • Serve as a trusted advisor to executive leadership on technology trends, modernization priorities, AI opportunities, risk posture, and measurable business value.

Enterprise Architecture & Applications
  • Own enterprise architecture standards (application, data, integration, infrastructure) and govern adherence.
  • Oversee the lifecycle and modernization of core platforms (ERP, CRM, MES/PLM, HCM, Finance, Collaboration, M365, data platforms) including selection, implementation, integration, simplification and adoption.
  • Drive API first, cloud-smart patterns, master data quality, and reusability across the portfolio.

Cybersecurity, Risk & Compliance
  • Act as security owner and lead security team to maintain a risk-based cybersecurity program covering identity, endpoint, network, cloud, application, and data/AI security.
  • Ensure compliance with applicable regulations/standards (e.g., ISO 27001, SOC 2, NIST, GDPR/CCPA, PCI, HIPAA-tailored to the business).
  • Establish incident response readiness, disaster recovery (DR), business continuity (BCP), and tabletop exercises.

Infrastructure, Cloud & Collaboration
  • Ensure resilient, performant, and cost-efficient operations across networks, data centers/cloud (IaaS/PaaS/SaaS), endpoints, and unified communications/collaboration (Teams, SharePoint, Exchange).
  • Optimize observability, automation, asset management, and lifecycle management (patching, backup, endpoint compliance).

Data, Analytics, AI & Enterprise Modernization
  • Govern data strategy, platforms (data lake/warehouse), BI self-service, and data quality.
  • Define and execute the enterprise AI roadmap including secure use of AI/ML co-pilots automation, guardrails, use cases, model risk, adoption and value measurement.
  • Partner with business leaders to identify and scale high-value AI, automation, analytics, and digital workflow opportunities that improve productivity, quality, speed, and decision-making.
  • Advance literacy and adoption through enablement programs and a federated operating model (central standards, local ownership).

Service Management & Experience
  • Mature ITSM/ESM practices (incident, request, change, problem, CMDB) with strong SLAs/XLAs and continuous improvement.
  • Implement clear service catalogs, intake, and prioritization, drive adoption via training, comms, and change management.

Financials, Sourcing & Vendor Management
  • Own ICT budgets, forecasts, and value realization (TCO/ROI), ensuring transparency and financial discipline.
  • Lead contract negotiations, partner strategy, and vendor performance (scorecards, QBRs, risk management).
  • Identify and retire technical debt; standardize where appropriate to reduce cost and complexity.

M&A, Expansion & Enterprise Programs
  • Lead technology due diligence, separation/integration plans, and synergy realization.
  • Partner on major business transformations (e.g., ERP modernization, global network upgrades, cybersecurity uplift, data platform buildouts, AI enablement, and enterprise process automation).

People Leadership
  • Provides strategic and operational leadership for the Information & Communications Technology (ICT) organization, fostering a high-performance, customer-focused culture aligned with business objectives.
  • Leads, develops, and mentors IT leaders and team members across multiple technology disciplines, ensuring organizational capability, succession readiness, and employee engagement.
  • Responsible for setting the vision and direction for the ICT function, establishing clear goals, performance expectations, and accountability measures.
  • Drives talent management activities including workforce planning, recruitment, coaching, performance management, career development, and succession planning.
  • Promotes collaboration across business and technology teams, enabling effective partnership, innovation, and continuous improvement.
  • Champions a culture of inclusion, transparency, and continuous learning while building organizational capabilities to support evolving business needs.
  • Leads through organizational change, helping teams adapt to new technologies, processes, and strategic priorities.
  • Ensures leadership practices reflect company values and support employee engagement, retention, and professional growth.
  • Oversees a team of technology leaders and professionals, managing resources and organizational structure to deliver reliable, secure, and scalable technology solutions while maintaining operational excellence and business alignment.

Note: This list of responsibilities is inclusive; however, it is intended to be a guideline for activities.
What You'll Bring:
  • 15+ years of progressive enterprise IT leadership, including 5+ years at Senior Director/VP level, with demonstrated execution experience in IT modernization, cybersecurity, enterprise applications, data platforms, and AI/digital transformation.
  • Bachelor's Degree in Information Technology, Business Administration, or a related discipline required. Master's degree or other advanced degree strongly preferred.
  • Demonstrated success leading large-scale programs across applications, infrastructure/cloud, security, and data/analytics.
  • Certifications: TOGAF, ITIL, PMP/Agile (PMI-ACP, SAFe), cloud (Azure/AWS/GCP), security (CISSP/CISM), data (Azure DP, Databricks).
  • Global Leadership & Strategy: Experience managing international, multicultural teams across different time zones.
  • Negotiation and Contract Management: Strong financial management (multi-million OPEX/CAPEX), vendor management, and contract negotiation.
  • Financial & Budget Management: Proven competence in cost control, budgeting, and financial reporting.
  • Communication & Stakeholder Management: Strong negotiation, persuasion, and interpersonal skills to manage relationships with senior leadership and external stakeholders.
  • Prior experience within the automation industry or a Hitachi Group company is strongly preferred.

Disclaimer: JR Automation requires candidates to successfully complete a 10-panel drug screen, physical examination, and background check.
Company Overview:
At JR Automation, A Hitachi Group Company, we discover potential, reimagine limits, and advance industry. When faced with a problem, we find a solution. Together, we push what's possible to automate for tomorrow.
Join our team of 2,000+ at one of our 20+ facilities around the world and be a part of the most experienced team of advanced automation integrators.
Fueled by Possible.
Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities
If you need a reasonable accommodation to apply for a job at JR Automation, please send the nature of request and contact information to jrcareers@jrautomation.com. Queries other than accommodation requests will not be responded to.
Hitachi Vantara logo

About Hitachi Vantara

Sourced by ZipRecruiter

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Santa Clara, CA, US

Year founded

2017

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