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Servicenow Performance Analytics Jobs (NOW HIRING)

ServBeyond Solutions

ServiceNow Developer

Rockville, MD · On-site

$135K - $145K/yr

Set up the Performance Analytics module, defining indicators, collection jobs, breakdown sources ... ServiceNow Customer Service Management (CSM) configuration and development experience. * Practical ...

Nastech Global

ServiceNow Developer

Jersey City, NJ · On-site

$56.25 - $77.50/hr

Familiarity with ServiceNow Performance Analytics * Experience with backend SQL Server development is preferred * Strong problem-solving skills, communication and collaboration skills * Design ...

ServBeyond Solutions

ServiceNow Developer

Rockville, MD

$55 - $75.75/hr

Set up the Performance Analytics module, defining indicators, collection jobs, breakdown sources ... ServiceNow Customer Service Management (CSM) configuration and development experience. * Practical ...

ServBeyond Solutions

ServiceNow Developer

Rockville, MD · Remote

$55.25 - $76/hr

Set up the Performance Analytics module, defining indicators, collection jobs, breakdown sources ... ServiceNow Customer Service Management (CSM) configuration and development experience. * Practical ...

Amicis Global

ServiceNow HRSD

Mountain View, CA · On-site

$65 - $80/hr

Familiarity with ATF (Automated Test Framework) and ServiceNow Performance Analytics. * Experience ... with Service Portal development using AngularJS, HTML, CSS, and Bootstrap is a plus. * Knowledge of ...

System One

SAM - 100% Remote

Vienna, VA · Remote

Develop and maintain dashboards and reports using ServiceNow Performance Analytics to provide actionable insights at all organizational levels. * Identify automation opportunities and recommend ...

kgs

ITSM Platform Administrator

Washington, DC · Hybrid

Build and maintain operational and management reports/dashboards (e.g., ServiceNow Performance Analytics) reflecting SLA/OLA performance and platform health. * Support platform upgrades, patch ...

Seneca Resources Company, LLC

IT Analyst

Vienna, VA · On-site

$55 - $58/hr

Develop and maintain ServiceNow Performance Analytics dashboards, KPIs, executive reports, and trend analysis. * Identify opportunities to automate manual processes and improve operational workflows.

kgs

ITSM Platform Administrator

Washington, DC · Hybrid

Build and maintain operational and management reports/dashboards (e.g., ServiceNow Performance Analytics) reflecting SLA/OLA performance and platform health. * Support platform upgrades, patch ...

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Servicenow Performance Analytics information

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$27.5K

$75.2K

$128.5K

How much do servicenow performance analytics jobs pay per year?

As of Aug 30, 2026, the average yearly pay for servicenow performance analytics in the United States is $75,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $89,500.00 per year, depending on experience, location, and employer.

What is a ServiceNow Performance Analytics?

A ServiceNow Performance Analytics job involves designing, developing, and maintaining Performance Analytics solutions within the ServiceNow platform to help organizations make data-driven decisions. Professionals in this role create dashboards, key performance indicators (KPIs), and reports to track service performance and business metrics. They also work closely with stakeholders to identify improvement areas, optimize processes, and ensure data accuracy. Strong knowledge of ServiceNow, data visualization, and analytics principles is essential for success in this role.

What does a ServiceNow Performance Analytics do?

Professionals in ServiceNow Performance Analytics spend their days developing and maintaining performance dashboards, analyzing key metrics, and generating reports to support business objectives. They often collaborate with IT, process owners, and business analysts to identify performance gaps and recommend improvements. Troubleshooting data integrity issues, fine-tuning indicators and widgets, and ensuring the ongoing accuracy of performance measurement tools are also core activities. The role requires balancing technical configuration work with regular communication to ensure alignment with stakeholder needs and organizational goals.

What are the key skills and qualifications needed to thrive in the ServiceNow Performance Analytics position, and why are they important?

To excel in a ServiceNow Performance Analytics role, you need a strong background in data analysis, ServiceNow platform expertise, and business intelligence concepts, often backed by a degree in computer science or a related field. Familiarity with ServiceNow modules, Performance Analytics tools, creating dashboards, and ServiceNow certifications are highly valued. Excellent problem-solving, communication, and stakeholder management skills set top professionals apart in this position. These competencies are crucial for transforming complex data into actionable insights that drive process improvement and informed decision-making within organizations.

More about Servicenow Performance Analytics jobs

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Servicenow Performance Analytics jobs near you
Infographic showing various Servicenow Performance Analytics job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $75,189 per year, or $36.1 per hour.

ServiceNow Reporting & Performance Analytics SME with Security Clearance

Prism, Inc.

Alexandria, VA • On-site

Other

Medical, Dental, Vision, Retirement

Re-posted 17 days ago

Job description

ABOUT PRISM PRISM is devoted to modernization and innovation across technology, security, and IT enterprise solutions. We are recognized for meeting performance requirements and exceeding customer expectations since 1994. Our culture is founded on relationships, opportunity, and success. Offering comprehensive benefit plans including medical, dental, vision, and 401K along with our people - first approach sustains our reputation as a premier employer. PRISM is seeking a highly skilled ServiceNow Reporting Subject Matter Expert (SME) with a deep technical background in Performance Analytics and ITSM process optimization. In this role, you will have hands-on experience leading full-system migrations (specifically from Remedy to ServiceNow) and a proven ability to translate complex data into actionable insights for executives. KEY RESPONSIBILITIES: Design and implement end-to-end Performance Analytics solutions. This includes configuring custom indicator sources, automated data collectors, and breakdowns to monitor ITSM SLAs and team performance. Configure and maintain ServiceNow Performance Analytics dashboards and reports to deliver KPIs, SLA metrics, and operational insights. Extract and analyze ITSM data from ServiceNow to support leadership decision-making and improve service delivery performance. Synthesize high-volume data into intuitive, executive-level dashboards and trend graphs, providing real-time visibility into organizational health. Act as the bridge between process owners and developers, translating high-level business requirements into functional technical requirements. Collaborate with stakeholders to gather requirements and translate business needs into ServiceNow dashboard solutions. Develop and maintain manual and Automated Test Framework (ATF) scripts and User Stories to ensure all developments meet rigorous standards. Automate reporting workflows within ServiceNow to enhance efficiency and accuracy. Provide technical support and troubleshooting for ServiceNow analytics components and related integrations. Integrate ServiceNow data with external BI tools or enterprise reporting platforms when required. Manage ITAM requests (bulk uploads, CI type management), foundation data (Company/Org/Access Management), and template creation for Work Orders and Change Requests. Author and maintain technical SOPs and user guides for Incident, Change, and Service Level Management. REQUIRED QUALIFICATIONS: (SKILLS/EDUCATION): * 8570-8140 Compliant IAT II (CompTIA Security +CE or similar) * Advanced knowledge of Performance Analytics, Content Pack plugins, and workflow configuration (Indicators, Widgets, Jobs). * Deep understanding of Incident, Change, Asset, and Request Management within the ServiceNow ecosystem. * Proven track record of migrating legacy systems (Remedy/AMPS) to ServiceNow. * Proficiency in LDAP commands, Active Directory troubleshooting, and managing complex data uploads * Experience with Agile 2.0 and ServiceNow Automated Test Framework (ATF) REQUIRED SECURITY CLEARANCE: Active DoD Secret Clearance PRISM is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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