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Servicenow Performance Analytics Jobs (NOW HIRING)

Purple Drive

ServiceNow Administrator

Waltham, MA · On-site

Develop and maintain ServiceNow Performance Analytics dashboards and indicators to provide insights into platform usage and performance. Act as a subject matter expert on ServiceNow Vulnerability ...

Saviance

ServiceNow Administrator

Boston, MA · On-site

Experience using ServiceNow's performance analytics and reporting tools. * Understanding of business and clinical workflows and how they integrate with ServiceNow modules. Education & Qualifications:

Peraton

ServiceNow ITAM/HAM Engineer

Washington, DC · On-site

$61.25 - $84/hr

Enable reporting and dashboards using ServiceNow Performance Analytics and reporting capabilities. * Apply IT governance, security, and compliance standards (ITIL, ISO 19770, ISO 27001, SOC 2). * ...

Nastech Global

ServiceNow Developer

Jersey City, NJ · On-site

$56.25 - $77.50/hr

... ServiceNow Performance Analytics • Experience with backend SQL Server development is preferred • Strong problem-solving skills, communication and collaboration skills • Design, configure ...

Amicis Global

ServiceNow HRSD

Mountain View, CA · On-site

$65 - $80/hr

ServiceNow HRSD Duration: 6 months Location: Mountain View, CA Top Skills: • ServiceNow ... performance issues, system errors, and service outages. • Work with business analysts for the ...

Govcio LLC

ServiceNow Workflow Manager

Hampton, VA · On-site

$120K - $140K/yr

Manage, mentor, and develop a team of ServiceNow administrators, developers, and analysts * Conduct performance reviews, set goals, and create individual development plans * Foster a collaborative ...

Futran Tech Solutions Pvt. Ltd.

ServiceNow Developer

$55.25 - $76/hr

... Performance Analytics and reporting. • Background in developing and maintaining ServiceNow catalog items, workflows, and custom integrations. • Experience in designing and implementing automated ...

ECS

ServiceNow Engineer SME

Falls Church, VA · On-site

... performance analytics, and automation rules that improve mission readiness and executive decision support. • Oversees configuration management, update set governance, environment synchronization ...

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Servicenow Performance Analytics information

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How much do servicenow performance analytics jobs pay per year?

As of Jun 30, 2026, the average yearly pay for servicenow performance analytics in the United States is $75,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $89,500.00 per year, depending on experience, location, and employer.

What are the typical daily tasks and responsibilities for someone in a ServiceNow Performance Analytics role?

Professionals in ServiceNow Performance Analytics spend their days developing and maintaining performance dashboards, analyzing key metrics, and generating reports to support business objectives. They often collaborate with IT, process owners, and business analysts to identify performance gaps and recommend improvements. Troubleshooting data integrity issues, fine-tuning indicators and widgets, and ensuring the ongoing accuracy of performance measurement tools are also core activities. The role requires balancing technical configuration work with regular communication to ensure alignment with stakeholder needs and organizational goals.

Are ServiceNow jobs in demand?

ServiceNow Performance Analytics roles are in high demand due to the platform's widespread adoption for IT service management and automation. Professionals with skills in data analysis, reporting, and ServiceNow certifications are sought after as organizations seek to optimize their workflows and improve operational efficiency.

Which pays better, Salesforce or ServiceNow?

For a ServiceNow Performance Analytics professional, salary levels depend on experience, location, and certifications. Generally, ServiceNow roles tend to offer higher salaries compared to Salesforce roles due to specialized skills and platform complexity, especially for roles involving analytics and performance management. Both fields are in high demand, but ServiceNow positions often command a premium for technical expertise and certifications like Certified Implementation Specialist or Certified Performance Analytics Specialist.

What is the highest paying job in ServiceNow?

The highest paying roles in ServiceNow typically include Senior ServiceNow Architects, Solution Architects, and Lead Developers, often earning six-figure salaries. These positions require extensive experience, certifications like Certified Application Developer or Certified Implementation Specialist, and expertise in performance analytics, integrations, and platform customization.

What is performance analytics in ServiceNow?

Performance Analytics in ServiceNow is a tool that enables ServiceNow Performance Analytics professionals to measure, visualize, and improve service delivery by tracking key performance indicators (KPIs) and trends. It involves configuring dashboards, creating reports, and analyzing data to support data-driven decision-making and continuous improvement within the ServiceNow platform.

What are the key skills and qualifications needed to thrive in the Servicenow Performance Analytics position, and why are they important?

To excel in a ServiceNow Performance Analytics role, you need a strong background in data analysis, ServiceNow platform expertise, and business intelligence concepts, often backed by a degree in computer science or a related field. Familiarity with ServiceNow modules, Performance Analytics tools, creating dashboards, and ServiceNow certifications are highly valued. Excellent problem-solving, communication, and stakeholder management skills set top professionals apart in this position. These competencies are crucial for transforming complex data into actionable insights that drive process improvement and informed decision-making within organizations.

What is a ServiceNow Performance Analytics job?

A ServiceNow Performance Analytics job involves designing, developing, and maintaining Performance Analytics solutions within the ServiceNow platform to help organizations make data-driven decisions. Professionals in this role create dashboards, key performance indicators (KPIs), and reports to track service performance and business metrics. They also work closely with stakeholders to identify improvement areas, optimize processes, and ensure data accuracy. Strong knowledge of ServiceNow, data visualization, and analytics principles is essential for success in this role.

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Servicenow Performance Analytics jobs near you
ServiceNow Reporting & Performance Analytics SME with Security Clearance

ServiceNow Reporting & Performance Analytics SME with Security Clearance

Prism, Inc.

Alexandria, VA • On-site

Other

Medical, Dental, Vision, Retirement

Posted 16 days ago

Job description

ABOUT PRISM PRISM is devoted to modernization and innovation across technology, security, and IT enterprise solutions. We are recognized for meeting performance requirements and exceeding customer expectations since 1994. Our culture is founded on relationships, opportunity, and success.

Offering comprehensive benefit plans including medical, dental, vision, and 401K along with our people - first approach sustains our reputation as a premier employer. PRISM is seeking a highly skilled ServiceNow Reporting Subject Matter Expert (SME) with a deep technical background in Performance Analytics and ITSM process optimization. In this role, you will have hands-on experience leading full-system migrations (specifically from Remedy to ServiceNow) and a proven ability to translate complex data into actionable insights for executives.

KEY RESPONSIBILITIES: Design and implement end-to-end Performance Analytics solutions. This includes configuring custom indicator sources, automated data collectors, and breakdowns to monitor ITSM SLAs and team performance. Configure and maintain ServiceNow Performance Analytics dashboards and reports to deliver KPIs, SLA metrics, and operational insights.

Extract and analyze ITSM data from ServiceNow to support leadership decision-making and improve service delivery performance. Synthesize high-volume data into intuitive, executive-level dashboards and trend graphs, providing real-time visibility into organizational health. Act as the bridge between process owners and developers, translating high-level business requirements into functional technical requirements.

Collaborate with stakeholders to gather requirements and translate business needs into ServiceNow dashboard solutions. Develop and maintain manual and Automated Test Framework (ATF) scripts and User Stories to ensure all developments meet rigorous standards. Automate reporting workflows within ServiceNow to enhance efficiency and accuracy.

Provide technical support and troubleshooting for ServiceNow analytics components and related integrations. Integrate ServiceNow data with external BI tools or enterprise reporting platforms when required. Manage ITAM requests (bulk uploads, CI type management), foundation data (Company/Org/Access Management), and template creation for Work Orders and Change Requests.

Author and maintain technical SOPs and user guides for Incident, Change, and Service Level Management. REQUIRED QUALIFICATIONS: (SKILLS/EDUCATION): * 8570-8140 Compliant IAT II (CompTIA Security +CE or similar) * Advanced knowledge of Performance Analytics, Content Pack plugins, and workflow configuration (Indicators, Widgets, Jobs). * Deep understanding of Incident, Change, Asset, and Request Management within the ServiceNow ecosystem.

* Proven track record of migrating legacy systems (Remedy/AMPS) to ServiceNow. * Proficiency in LDAP commands, Active Directory troubleshooting, and managing complex data uploads * Experience with Agile 2.0 and ServiceNow Automated Test Framework (ATF) REQUIRED SECURITY CLEARANCE: Active DoD Secret Clearance PRISM is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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