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Itsm Change Manager Jobs (NOW HIRING)

Zions Bancorporation

ITSM Change Manager

Midvale, UT · On-site

Zions Bancorporation is seeking an Information Technology Operations Change Manager with ITIL, ITSM, and strong operational leadership experience to join the IT Service Management division as a hands ...

Zions Bank

ITSM Change Manager

Midvale, UT · On-site

Zions Bancorporation is seeking an Information Technology Operations Change Manager with ITIL, ITSM, and strong operational leadership experience to join the IT Service Management division as a hands ...

Harvard University

Change Manager

Cambridge, MA · On-site +1

$58/hr

The role partners with the ITSM team, CAB Co-Chairs, service owners, and senior leadership to mature governance practices and integrate Release Management as a subprocess of Change Management. This ...

Harvard University

Change Manager

Cambridge, MA

The role partners with the ITSM team, CAB Co-Chairs, service owners, and senior leadership to mature governance practices and integrate Release Management as a subprocess of Change Management. This ...

Unique System Skills LLC

ITSM Manager

Saint Louis, MO · On-site

We have an opening for IT Service Management (ITSM Manager) at Saint Louis, MO. Kindly apply with ... Change Management * Process Optimization * Automation Strategy * AI-driven operational improvements ...

Inficare Technologies

Change Manager

Change Manager Location : (Remote role) Key Responsibilities 1. Change Management * Own and manage ... Identify process gaps, inefficiencies, and areas of improvement to strengthen ITSM processes.

ThinkHire LLC

Be Seen First

ITSM Manager ( REMOTE )

Jacksonville, FL · Remote

$80K - $100K/yr

ITSM Manager You will be part of a talented team of professionals delivering IT Managed Services to ... Plan, develop and implement Change Management processes, facilitate the launch of Change Advisory ...

Livenation

IT Change Management Lead

Beverly Hills, CA · On-site

THE ROLE The Change Management Lead is responsible for the execution, governance, and continuous ... Ensure effective utilization of ITSM tools such as Zendesk or ServiceNow. * Lead major incident ...

Maximus

Configuration Change Manager

VA · On-site +1

General information Job Posting Title Configuration Change Manager Date Friday, June 5, 2026 City ... ITSM best practices. - Maintain and oversee the Configuration Management Database (CMDB) as the ...

GDIT

Senior IT Change Manager

Springfield, VA · On-site

Change Governance, Enterprise Change Management (ECM), Standard Operating Procedure (SOP ... various dashboards and IT Service Management (ITSM) tools. This role requires high-level ...

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Itsm Change Manager information

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How much do itsm change manager jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for itsm change manager in the United States is $56.10, according to ZipRecruiter salary data. Most workers in this role earn between $43.99 and $70.67 per hour, depending on experience, location, and employer.

What is the difference between Itsm Change Manager vs Itsm Incident Manager?

AspectItsm Change ManagerItsm Incident Manager
Primary FocusManaging and coordinating change processes to minimize riskRestoring normal service operation quickly after incidents
CertificationsITIL Foundation, Change Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentChange advisory boards, project teams, IT departmentsHelp desks, support teams, IT operations
Key ResponsibilitiesPlanning, assessing, and implementing changesHandling incidents, troubleshooting, and resolution

The Itsm Change Manager focuses on managing changes to IT services to reduce risk, while the Itsm Incident Manager concentrates on quickly resolving incidents to restore service. Both roles require ITIL certifications and work within IT support environments, but their core responsibilities differ significantly.

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What cities are hiring for Itsm Change Manager jobs? Cities with the most Itsm Change Manager job openings:
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Itsm Change Manager jobs near you
Infographic showing various Itsm Change Manager job openings in the United States as of July 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $116,690 per year, or $56.1 per hour.
ITSM Change Manager

ITSM Change Manager

Zions Bancorporation

Midvale, UT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Zions Bancorporation rating

8.6

Company rating: 8.6 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

28th of 149 rated banks

Job description

Zions Bancorporation is seeking an Information Technology Operations Change Manager with ITIL, ITSM, and strong operational leadership experience to join the IT Service Management division as a hands-on player/coach. This role will play a pivotal role in advancing our IT Service Management processes, with a focus on simplifying workflows, reducing friction, leveraging automation, while remaining actively engaged in the day-to-day execution and improvement of the Change and Release process.
Zions Bancorporation's Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues with the best experience possible for over 150 years. Help us transform our workforce of the future, today.
Responsibilities:
  • Lead an operations team in support of critical business Change and Release functions to meet stakeholder objectives.
  • Promote high-quality IT changes through proper planning, development and testing to ensure system integrity and availability.
  • Challenge existing processes and norms, identifying opportunities to move beyond traditional ITIL practices toward more agile, automated, and scalable change management approaches.
  • Drive the adoption of automation and AI-enabled capabilities (e.g., predictive risk scoring, intelligent change classification and automated approvals) to streamline change processes and reduce manual effort.
  • Partner with Enterprise Technology and Operations (ETO) leadership and Change and Release stakeholders to co-create value through continuous improvement initiatives focused on process simplification, automation and elimination of low-value manual steps across the change lifecycle.
  • Own and evolve the Change and Release modules in ServiceNow, leveraging platform capabilities (e.g., workflow automation, AI/ML features, and integrations) to enable intelligent, low-friction change execution
  • Schedule, prepare and facilitate Change Advisory Board (CAB) and Release Advisory (RAB) meetings.
  • Maintain Change and Release standards, procedures, job aids and trainings.
  • Complete controls testing, Risk and Control Self-Assessments (RCSAs), and Key Risk Indicator (KRI) and Key Performance Indicator (KPI) reports.
  • Ensure the team has the needed technical skills, competencies, business domain expertise, process knowledge, industry sector knowledge, and capacity to achieve organizational goals and objectives.
  • Other duties as assigned (including supporting on-call activities and change management responsibilities outside of normal business hours).

Qualifications:
  • 5+ years' experience leading, mentoring, and cultivating a high-performing team of cross-functional IT operations engineers.
  • Hands-on experience with ServiceNow ITSM (Change/Release modules), including workflow configuration, form design, and implementation of process improvements
  • Experience in delivering toward SOC 2 Type II or other technology compliance certifications in Fintech or Banking industries is highly desired.
  • Excellent analytical, interpersonal and communication skills, both verbal and written. Must be able to communicate effectively with senior business and technical management, vendors, and team members.
  • Proven ability to interact with others to identify, analyze and solve problems through close attention to detail.
  • Excellent leadership, management, and organizational skills.
  • Bachelor's degree in Computer Science, Information Systems or other related degree. Professional Certifications (ex. ITIL, SAFe, etc.) are highly desired.
  • A combination of education and experience may meet qualifications.

Location:
This position is fully in office (5 days a week) at the Zions Technology Center - 7860 South Bingham Junction Blvd, Midvale, UT 84047
The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company's primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:
  • Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.
  • At least 75% of the building is powered by on-site renewable solar energy.
  • Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.
  • Large modern cafe with a healthy and diverse menu.
  • Healthy indoor environment with ample natural light and fresh air.
  • LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.

Visa Sponsorship:
This position is currently not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.
Benefits:
  • Medical, Dental and Vision Insurance - START DAY ONE!
  • Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
  • Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
  • Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
  • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
  • Mental health benefits including coaching and therapy sessions
  • Tuition Reimbursement for qualifying employees
  • Employee Ambassador preferred banking products

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.
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