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Itsm Change Manager Jobs (NOW HIRING)

Wissen Infotech

ITSM/Change Manager

Warrendale, PA

ITSM/Change Manager Job Location: Chicago IL / Warrendale PA Introduction: The ITSM/Change Manager will be responsible for developing and implementing change management processes, ensuring adherence ...

Emory Healthcare

ServiceNow ITSM Change Manager

Atlanta, GA · Remote

$47.50 - $59.01/hr

Emory Healthcare is seeking a ServiceNow ITSM Change Manager to serve as a subject matter expert and operational leader for the Change Management practice. This role is an individual contributor with ...

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How much do itsm change manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for itsm change manager in the United States is $56.10, according to ZipRecruiter salary data. Most workers in this role earn between $43.99 and $70.67 per hour, depending on experience, location, and employer.

What is the difference between Itsm Change Manager vs Itsm Incident Manager?

AspectItsm Change ManagerItsm Incident Manager
Primary FocusManaging and coordinating change processes to minimize riskRestoring normal service operation quickly after incidents
CertificationsITIL Foundation, Change Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentChange advisory boards, project teams, IT departmentsHelp desks, support teams, IT operations
Key ResponsibilitiesPlanning, assessing, and implementing changesHandling incidents, troubleshooting, and resolution

The Itsm Change Manager focuses on managing changes to IT services to reduce risk, while the Itsm Incident Manager concentrates on quickly resolving incidents to restore service. Both roles require ITIL certifications and work within IT support environments, but their core responsibilities differ significantly.

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Itsm Change Manager jobs near you
Infographic showing various Itsm Change Manager job openings in the United States as of May 2026, with employment types broken down into 61% Full Time, and 39% Contract. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $116,690 per year, or $56.1 per hour.
ITSM/Change Manager

ITSM/Change Manager

Wissen Infotech

Warrendale, PA

Other

Posted 7 days ago

Job description

ITSM/Change Manager

Job Location: Chicago IL / Warrendale PA

Introduction: The ITSM/Change Manager will be responsible for developing and implementing change management processes, ensuring adherence to these processes, conducting impact assessments, and maintaining audit trails for compliance. They will also lead emergency change management procedures and communicate change schedules to affected parties.

Responsibilities:
  • Develop and implement change management process
  • Ensure adherence to change management process
  • Conduct impact assessments to identify risks and readiness
  • Ensure proper testing and validation procedures are followed
  • Maintain audit trails and documentation for compliance purposes
  • Perform Root Cause Analysis (RCA) for failed changes
  • Facilitate CAB meetings and present change proposals
  • Lead emergency change management procedures when necessary
  • Communicate change schedules and impacts to affected parties
  • Collaborate with technical teams to understand change requirements
  • Collaborate with cross-functional teams to ensure smooth execution of ITSM processes
  • Maintain accurate documentation and reporting
  • Drive continuous improvement initiatives within ITSM processes
  • Ensure compliance with organizational policies and regulatory requirements
Required Skills:
  • Strong knowledge of ITSM frameworks and processes
  • Exposure to Incident Management and Problem Management
  • Ability to work in a fast-paced environment and manage multiple priorities
  • Data analysis and reporting capabilities
  • Strong crisis management and decision-making skills
  • Excellent communication and stakeholder management
  • Knowledge of ITSM tools (e.g., ServiceNow, Remedy, Jira Service Management)
  • Understanding of SLAs, OLAs, and escalation models

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