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Itsm Change Manager Jobs in Ohio (NOW HIRING)

CBIZ

IT Service Management (ITSM) Lead

Cleveland, OH · Hybrid

Own, govern, and mature core ITSM practices, including Incident, Problem, Change, Knowledge, and Service Catalog Management * Develop and maintain policies, procedures, and governance frameworks

TRG, LTD.

ServiceNow Administrator

Westlake, OH · On-site

Incident, Problem, Change Management (ITSM) * Service Catalog and Request Management * Monitor platform health, performance, and data integrity Configuration & Development * Build and maintain:

Core Specialty

JIRA Administrator

Cincinnati, OH · On-site

Service Management & ITSM Support: * Design, implement, and optimize ITSM processes such as incident management, change management, problem management, and request fulfillment using JIRA Service ...

Core Specialty

JIRA Administrator

Cincinnati, OH · Hybrid

Service Management & ITSM Support: * Design, implement, and optimize ITSM processes such as incident management, change management, problem management, and request fulfillment using JIRA Service ...

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All JobsItsm Change JobsItsm Change Manager JobsItsm Change Manager Jobs in Ohio

Itsm Change Manager information

What is the difference between Itsm Change Manager vs Itsm Incident Manager?

AspectItsm Change ManagerItsm Incident Manager
Primary FocusManaging and coordinating change processes to minimize riskRestoring normal service operation quickly after incidents
CertificationsITIL Foundation, Change Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentChange advisory boards, project teams, IT departmentsHelp desks, support teams, IT operations
Key ResponsibilitiesPlanning, assessing, and implementing changesHandling incidents, troubleshooting, and resolution

The Itsm Change Manager focuses on managing changes to IT services to reduce risk, while the Itsm Incident Manager concentrates on quickly resolving incidents to restore service. Both roles require ITIL certifications and work within IT support environments, but their core responsibilities differ significantly.

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What job categories do people searching Itsm Change Manager jobs in Ohio look for? The top searched job categories for Itsm Change Manager jobs in Ohio are:
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Infographic showing various Itsm Change Manager job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

ServiceNow ITSM Engineer

Prudent Technologies and Consulting

Cincinnati, OH • On-site

$51.75 - $71.25/hr

Other

Re-posted 18 hours ago

Job description

Role: ServiceNow ITSM Engineer

Location: Cincinnati, OH
Contract

Experience: 12+ Years

CAD, CSA and CIS-ITSM certification are mandatory.

Key Responsibilities

ServiceNow Administration & Support

  • Provide end-to-end administration and support for the ServiceNow platform.
  • Manage users, groups, roles, permissions, and access controls.
  • Monitor platform health, uptime, performance, and system availability.
  • Troubleshoot and resolve ServiceNow incidents, issues, and platform-related problems.
  • Administer code releases, patches, plugins, upgrades, and clone activities.
  • Support disaster recovery testing, backups, restores, and instance recovery activities.
  • Manage ServiceNow licensing and reporting requirements.

Platform Development & Configuration

  • Configure and support ServiceNow ITSM, SPM, and CSM solutions.
  • Develop and maintain Catalog Items, Flow Designer workflows, custom applications, and platform integrations.
  • Support Service Portal, Virtual Agent, Knowledge Management, and Mobile capabilities.
  • Utilize Automatic Test Framework (ATF) for testing and validation.
  • Review code, identify defects, and collaborate with development teams on remediation.

Integrations & Security

  • Support REST, SOAP, ServiceNow Spokes, and third-party integrations.
  • Diagnose and resolve Discovery and Service Mapping issues.
  • Address platform vulnerabilities, especially MID Server security findings.
  • Implement security best practices and support audit requirements.
  • Manage credentials and secrets using enterprise vault solutions.

Agile Delivery & Operations

  • Participate in Agile/Kanban ceremonies, sprint planning, daily standups, and release activities.
  • Create and maintain technical documentation, knowledge articles, and operational procedures.
  • Manage incident queues and provide timely issue resolution.
  • Document work using user stories and Agile project management practices.
  • Collaborate with stakeholders, business teams, and technical teams to deliver platform enhancements.

Required Qualifications

  • 5+ years of hands-on experience with the ServiceNow platform.
  • Strong expertise in ServiceNow ITSM implementations and administration.
  • Experience with ServiceNow CSM, SPM, Service Portal, Virtual Agent, and Mobile solutions.
  • Strong understanding of ServiceNow Architecture and platform best practices.
  • Experience with REST APIs, SOAP integrations, Flow Designer, Discovery, and Service Mapping.
  • Knowledge of ITIL processes including Incident, Change, Problem, Knowledge, and Service Catalog Management.
  • Experience supporting platform upgrades, patching, cloning, security remediation, and performance tuning.
  • Bachelor's Degree in Computer Science or equivalent experience.

Mandatory Certifications

  • ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM)
  • ServiceNow Certified Application Developer (CAD)

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