Itsm Change Manager Jobs (NOW HIRING)

Position Description Job Title: Change Control Manager
Location: Montgomery, AL (Onsite)
Duration: 12+ Months contract to hire with possible extension
Job Description:
• Enterprise Change Governance Leadership
Provides strategic oversight of the enterprise change control
framework, ensuring all changes across the Medicaid Enterprise
System (MES) are governed in a controlled, auditable, and risk-
managed manner. Establishes and maintains change policies,
standards, operating procedures, and governance models aligned with
regulatory and enterprise objectives.
• Strategic Change Risk & Impact Management
Leads comprehensive risk evaluation across the enterprise change
portfolio, assessing cumulative system impact, operational risk,
regulatory implications, and business readiness. Ensures robust
documentation of risk likelihood, mitigation strategies, validation
plans, rollback procedures, resource alignment, and implementation
sequencing.
• Executive-Level Change Advisory & Board Governance
Oversee Change Advisory Board (CAB) and Enterprise Change Control
Board (ECCB) governance structures. Ensures all Requests for Change
(RFCs) are complete, risk-assessed, and decision-ready. Facilitates
structured review, executive reporting, decision documentation, and
accountability tracking. Ensures principal stakeholders or designated
delegates are present for informed decision-making.
• Multi-Contractor & Cross-Functional Coordination
Directs collaboration across module contractors, operations,
architecture, security, and business stakeholders to validate scope,
sizing, resourcing, financial impact, scheduling, and compliance
considerations. Ensures alignment across interdependent systems and
release calendars.
• ITSM Process Integration & Service Stability
Ensures Change Management is fully integrated with Incident,
Problem, Release, Configuration, and Knowledge Management
processes. Validates CMDB and service map impacts, monitors change-
related incident trends and drives corrective action to protect service
stability and operational integrity.
• Regulatory Compliance & Audit Readiness
Maintains full audit traceability of change activities in compliance with
Medicaid, CMS, HIPAA, and state oversight requirements. Enforces
segregation of duties, evidentiary documentation standards, and
governance controls to support internal and external audits.
• Release & Implementation Oversight
Directs enterprise implementation planning, including release
bundling, scheduling, blackout window governance, and forward
schedule of change (FSC) management. Oversees execution readiness,
business communication planning, and post-implementation
validation.
• Post-Implementation Review & Continuous Improvement
Leads structured post-implementation reviews to evaluate outcomes,
performance metrics, and risk realization. Analyses change success
rates, emergency change trends, and service disruptions to drive
continual service improvement and process maturity.
• Performance Management & Executive Reporting
Defines and monitors enterprise Change Management KPIs, including
change success rate, emergency change frequency, change-related
incident volume, and SLA adherence. Provides executive dashboards
and strategic insights to support informed governance decisions.
• ITSM Tooling & Workflow Governance
Provides oversight of ITSM platform configuration (e.G., ServiceNow or
equivalent), ensuring automated approval routing, risk scoring,
workflow integrity, reporting accuracy, and system integration across
contractors and enterprise platforms.
• Stakeholder Communication & Organizational Influence
Leads structured enterprise change communications, including
stakeholder notifications, outage advisories, and business readiness
messaging. Exercises executive-level influence, conflict resolution, and
decision facilitation across a complex, multi-contractor governance
environment.
Skills Preferred
• Ability to create/update project schedules for complex RFCs that
require an integrated schedule for coordination across modules
and progress monitoring to prevent schedule slippage
• Demonstrates professional interaction with a diverse group of
executives, directors, managers, and subject matter experts
• Written and verbal skills to effectively relay information to diverse
audience of receivers.
• Experience documenting lessons learned, and program updates
associated with Enterprise Change Management processes
• Ability to facilitate design sessions once the CAB releases RFC to
impacted module contractors
Experience Required
• 5 -7 Years of experience as a Change Control Manager
• Experience in creating policies and guides for Change Control
Board activities.
• Manage and optimize ITSM tools such as ServiceNow (or similar
platforms)
• Track and report on Change metrics (success rate, failures,
incidents caused by change)
• Develop dashboards and performance reports for leadership
• Strong knowledge of ITIL principles and practices
• Experience managing CAB processes in a large enterprise
environment
• Hands-on experience with ITSM tools such as ServiceNow or Jira
Service Management
Experience Preferred
• 2 -3 years of experience managing changes involving multiple
contractors
• Expert MS Project skills and experience managing multiple projects
simultaneously
• Expert/Advanced knowledge of all Microsoft Office products
including Office 365, Teams, and SharePoint Strong interpersonal
skills and team building expertise
• Excellent verbal and written communication skills
• Ability to work independently with minimal direction from State or
other team members
• Ability to work under pressure / to a deadline
• Ability to work in team-oriented environment
• Strong analytical and critical thinking skills
• Detailed oriented and highly organized
Education Desired
• Bachelor's degree in Information Technology, Computer Science,
or related field (or equivalent experience)
• 5+ years of experience in ITSM, with a focus on Change
Management or Change Control
Education Preferred
• ITIL Foundation Certification
• Project Management Institute (PMI) Project Management
Professional (PMP) Certification or equivalent.
Internal Interview Notes Person must be willing to be 100% on site.
Meet Your Recruiter
Ankish Pande