The ITSM Process & Product Manager will lead initiatives to improve ITSM practices, focusing on incident, problem, change, and release management processes while collaborating with cross-functional ...
The ITSM Process & Product Manager will lead initiatives to improve ITSM practices, focusing on incident, problem, change, and release management processes while collaborating with cross-functional ...
... ITSM program and processes, provide gap analysis and lead the implementation of the new software ... Management * o Change Management (FIRST PRIORITY) * o Incident Managemento general service ...
... ITSM program and processes, provide gap analysis and lead the implementation of the new software ... Management * o Change Management (FIRST PRIORITY) * o Incident Managemento general service ...
Leverages ITSM processes to track Changes to products via change management process and system for service operations visibility. * Add infrastructure and other CMDB assets/relationships as needed ...
Leverages ITSM processes to track Changes to products via change management process and system for service operations visibility. * Add infrastructure and other CMDB assets/relationships as needed ...
Coordinates any downtimes, upgrades and change schedules, Leverages ITSM processes to track Changes to products via change management process and system for service operations visibility. * Add ...
Coordinates any downtimes, upgrades and change schedules, Leverages ITSM processes to track Changes to products via change management process and system for service operations visibility. * Add ...
Leverages ITSM processes to track Changes to products via change management process and system for service operations visibility. * Add infrastructure and other CMDB assets/relationships as needed ...
Leverages ITSM processes to track Changes to products via change management process and system for service operations visibility. * Add infrastructure and other CMDB assets/relationships as needed ...
Leverages ITSM processes to track Changes to products via change management process and system for service operations visibility. * Add infrastructure and other CMDB assets/relationships as needed ...
Leverages ITSM processes to track Changes to products via change management process and system for service operations visibility. * Add infrastructure and other CMDB assets/relationships as needed ...
Leverages ITSM processes to track Changes to products via change management process and system for service operations visibility. * Add infrastructure and other CMDB assets/relationships as needed ...
Leverages ITSM processes to track Changes to products via change management process and system for service operations visibility. * Add infrastructure and other CMDB assets/relationships as needed ...
... problem, change, release, and request management * Service monitoring, observability, and ... Operate mature ITSM practices (incident, problem, change, release) and continuously evolve them ...
... problem, change, release, and request management * Service monitoring, observability, and ... Operate mature ITSM practices (incident, problem, change, release) and continuously evolve them ...
Business Operations Lead
Franklin, TN · Hybrid
Strong expertise in ITIL frameworks, ITSM lifecycle, and service management processes (incident, problem, change, availability, knowledge management, etc.). * Experience with ITSM tools (e.g ...
Business Operations Lead
Franklin, TN · Hybrid
Strong expertise in ITIL frameworks, ITSM lifecycle, and service management processes (incident, problem, change, availability, knowledge management, etc.). * Experience with ITSM tools (e.g ...
Business Operations Lead
Franklin, TN · On-site
Strong expertise in ITIL frameworks, ITSM lifecycle, and service management processes (incident, problem, change, availability, knowledge management, etc.). * Experience with ITSM tools (e.g ...
Business Operations Lead
Franklin, TN · On-site
Strong expertise in ITIL frameworks, ITSM lifecycle, and service management processes (incident, problem, change, availability, knowledge management, etc.). * Experience with ITSM tools (e.g ...
Digital Grid Modernization Lead, Senior Manager
Nashville, TN · On-site
$124K - $280K/yr
... ITSM frameworks to optimize utility service delivery, streamlining change management across smart grid and advanced metering infrastructure programs. - Leads strategic questioning with utility ...
Digital Grid Modernization Lead, Senior Manager
Nashville, TN · On-site
$124K - $280K/yr
... ITSM frameworks to optimize utility service delivery, streamlining change management across smart grid and advanced metering infrastructure programs. - Leads strategic questioning with utility ...
... change management. Utilize existing IT management systems including ServiceNow and Workday for ... in using ITSM programs and the use of ServiceNow. • Excellent troubleshooting, technical ...
... change management. Utilize existing IT management systems including ServiceNow and Workday for ... in using ITSM programs and the use of ServiceNow. • Excellent troubleshooting, technical ...
Support ticketing and ITSM workflows (ServiceNow) and contribute to effective change management. Job Requirements Qualifications Required: Extensive experience with Cisco Nexus NX-OS and Catalyst IOS ...
Support ticketing and ITSM workflows (ServiceNow) and contribute to effective change management. Job Requirements Qualifications Required: Extensive experience with Cisco Nexus NX-OS and Catalyst IOS ...
... ITSM workflows (ServiceNow) and contribute to effective change management. _____ Qualifications Required: • Extensive experience with Cisco Nexus NX-OS and Catalyst IOS-XE platforms. • Hands-on ...
... ITSM workflows (ServiceNow) and contribute to effective change management. _____ Qualifications Required: • Extensive experience with Cisco Nexus NX-OS and Catalyst IOS-XE platforms. • Hands-on ...
... Build, Change Request Management (ChaRM), and Transport Management. This position works closely ... Experience with ITSM tools (ServiceNow; Tricentis integration a plus). • Strong analytical ...
... Build, Change Request Management (ChaRM), and Transport Management. This position works closely ... Experience with ITSM tools (ServiceNow; Tricentis integration a plus). • Strong analytical ...
Project Engineer
Memphis, TN · On-site
$100K - $120K/yr
Support ticketing and ITSM workflows (ServiceNow) and contribute to effective change management. Job Requirements Qualifications Required: * Extensive experience with Cisco Nexus NX-OS and Catalyst ...
Project Engineer
Memphis, TN · On-site
$100K - $120K/yr
Support ticketing and ITSM workflows (ServiceNow) and contribute to effective change management. Job Requirements Qualifications Required: * Extensive experience with Cisco Nexus NX-OS and Catalyst ...
... change management and training. * Build and lead a high-performing applications organization ... ServiceNow/ITSM, Salesforce/CRM, HRIS, legal/CLM, or finance/accounting systems. * Strong ...
... change management and training. * Build and lead a high-performing applications organization ... ServiceNow/ITSM, Salesforce/CRM, HRIS, legal/CLM, or finance/accounting systems. * Strong ...
... change management. Utilize existing IT management systems including ServiceNow and Workday for ... Experience in using ITSM programs and the use of ServiceNow. * Excellent troubleshooting, technical ...
... change management. Utilize existing IT management systems including ServiceNow and Workday for ... Experience in using ITSM programs and the use of ServiceNow. * Excellent troubleshooting, technical ...
... change management. Utilize existing IT management systems including ServiceNow and Workday for ... Experience in using ITSM programs and the use of ServiceNow. * Excellent troubleshooting, technical ...
... change management. Utilize existing IT management systems including ServiceNow and Workday for ... Experience in using ITSM programs and the use of ServiceNow. * Excellent troubleshooting, technical ...
Enterprise Manufacturing Applications Analyst
Lewisburg, TN · On-site
$103K - $138K/yr
Exposure to wider IT functions like business intelligence & reporting, change management, training and learning management, network & Infrastructure operations and ITSM. Competencies * Strong problem ...
Enterprise Manufacturing Applications Analyst
Lewisburg, TN · On-site
$103K - $138K/yr
Exposure to wider IT functions like business intelligence & reporting, change management, training and learning management, network & Infrastructure operations and ITSM. Competencies * Strong problem ...
Itsm Change Manager information
What is the difference between Itsm Change Manager vs Itsm Incident Manager?
| Aspect | Itsm Change Manager | Itsm Incident Manager |
|---|---|---|
| Primary Focus | Managing and coordinating change processes to minimize risk | Restoring normal service operation quickly after incidents |
| Certifications | ITIL Foundation, Change Management certifications | ITIL Foundation, Incident Management certifications |
| Work Environment | Change advisory boards, project teams, IT departments | Help desks, support teams, IT operations |
| Key Responsibilities | Planning, assessing, and implementing changes | Handling incidents, troubleshooting, and resolution |
The Itsm Change Manager focuses on managing changes to IT services to reduce risk, while the Itsm Incident Manager concentrates on quickly resolving incidents to restore service. Both roles require ITIL certifications and work within IT support environments, but their core responsibilities differ significantly.
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Deloitte rating
8.2
Based on 92 frontline employees who took The Breakroom Quiz
44th of 150 rated financial services
Job description
Job Summary:
Deloitte Global is the engine of the Deloitte network, delivering strategic programs and services. The ITSM Process & Product Manager will lead initiatives to improve ITSM practices, focusing on incident, problem, change, and release management processes while collaborating with cross-functional teams to implement changes and drive organizational improvement.
Responsibilities:
• Design ITSM and CMDB Processes
• Lead the assessment and analysis of our current ITSM process, identifying areas for improvement, inefficiencies, and opportunities for modernization.
• Develop and implement a comprehensive roadmap for process improvement initiatives, outlining key objectives, milestones, and timelines for modernizing our incident management process.
• Collaborate closely with stakeholders from various departments, including IT operations, service desk, and business units, to gather input, requirements, and feedback for process improvement initiatives.
• Drive the design and implementation of new ITSM workflows, procedures, and tools (including ServiceNow and the Common Service Data Model) to improve service levels.
• Refresh key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of the ITSM process, tracking progress and identifying areas for further optimization.
• Act as a subject matter expert on ITSM and CMDB best practices, providing guidance, training, and support to internal teams to foster a culture of continuous improvement and excellence.
• Stay abreast of industry trends, emerging technologies, and best practices in ITSM and process improvement, incorporating new methodologies, tools, automations and AI (such as NowAssist or CoPilot) to enhance our incident management capabilities.
• Facilitate regular review meetings and post-implementation reviews to evaluate the impact of process improvements, gather feedback, and identify opportunities for further refinement.
• Partner with relevant teams, customers, leadership and steering committees to align ITSM process improvement initiatives with broader organizational goals and strategic objectives.
Qualifications:
Required:
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Proven experience in leading process improvement initiatives in ITSM within a large, complex IT environment.
• Robust understanding of ITSM principles, processes, and frameworks (e.g., ITIL), with ITIL and Lean Six Sigma certification preferred.
• Expertise in leading outcome driven tooling initiatives such as ServiceNow, enterprise monitoring tools, AI and policy as code practices.
• Demonstrated expertise in process analysis, design, and optimization, with a track record of driving measurable improvements.
• Excellent project management skills, with the ability to develop and execute detailed project plans, manage resources, and track progress against milestones and deliverables.
• Excellent analytical and problem-solving abilities, with the ability to analyze complex issues, identify root causes, and develop pragmatic solutions.
• Exceptional communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders and influence change at all levels of the organization.
• Flexibility to adapt to changing priorities and work effectively in a fast-paced, dynamic environment.
Preferred:
• ITIL and Lean Six Sigma certification preferred.
Company:
Deloitte is a business consulting company that offers audit, consulting, financial advisory, and tax services. Founded in 1845, the company is headquartered in London, GBR, with a team of 10001+ employees. The company is currently Late Stage.
Deloitte Global is the engine of the Deloitte network, delivering strategic programs and services. The ITSM Process & Product Manager will lead initiatives to improve ITSM practices, focusing on incident, problem, change, and release management processes while collaborating with cross-functional teams to implement changes and drive organizational improvement.
Responsibilities:
• Design ITSM and CMDB Processes
• Lead the assessment and analysis of our current ITSM process, identifying areas for improvement, inefficiencies, and opportunities for modernization.
• Develop and implement a comprehensive roadmap for process improvement initiatives, outlining key objectives, milestones, and timelines for modernizing our incident management process.
• Collaborate closely with stakeholders from various departments, including IT operations, service desk, and business units, to gather input, requirements, and feedback for process improvement initiatives.
• Drive the design and implementation of new ITSM workflows, procedures, and tools (including ServiceNow and the Common Service Data Model) to improve service levels.
• Refresh key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of the ITSM process, tracking progress and identifying areas for further optimization.
• Act as a subject matter expert on ITSM and CMDB best practices, providing guidance, training, and support to internal teams to foster a culture of continuous improvement and excellence.
• Stay abreast of industry trends, emerging technologies, and best practices in ITSM and process improvement, incorporating new methodologies, tools, automations and AI (such as NowAssist or CoPilot) to enhance our incident management capabilities.
• Facilitate regular review meetings and post-implementation reviews to evaluate the impact of process improvements, gather feedback, and identify opportunities for further refinement.
• Partner with relevant teams, customers, leadership and steering committees to align ITSM process improvement initiatives with broader organizational goals and strategic objectives.
Qualifications:
Required:
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Proven experience in leading process improvement initiatives in ITSM within a large, complex IT environment.
• Robust understanding of ITSM principles, processes, and frameworks (e.g., ITIL), with ITIL and Lean Six Sigma certification preferred.
• Expertise in leading outcome driven tooling initiatives such as ServiceNow, enterprise monitoring tools, AI and policy as code practices.
• Demonstrated expertise in process analysis, design, and optimization, with a track record of driving measurable improvements.
• Excellent project management skills, with the ability to develop and execute detailed project plans, manage resources, and track progress against milestones and deliverables.
• Excellent analytical and problem-solving abilities, with the ability to analyze complex issues, identify root causes, and develop pragmatic solutions.
• Exceptional communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders and influence change at all levels of the organization.
• Flexibility to adapt to changing priorities and work effectively in a fast-paced, dynamic environment.
Preferred:
• ITIL and Lean Six Sigma certification preferred.
Company:
Deloitte is a business consulting company that offers audit, consulting, financial advisory, and tax services. Founded in 1845, the company is headquartered in London, GBR, with a team of 10001+ employees. The company is currently Late Stage.