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SHI

Change & Release Manager

Somerset, NJ

Job Summary The Change & Release Manager is responsible for building and maintaining a structured Change Management and Release Management framework to govern the full lifecycle of IT changes and ...

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How much do change and release manager jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for change and release manager in the United States is $59.00, according to ZipRecruiter salary data. Most workers in this role earn between $48.56 and $67.79 per hour, depending on experience, location, and employer.

What is a change and release manager?

Change and Release Managers are IT professionals responsible for overseeing the processes involved in implementing changes to software, systems, or infrastructure within an organization. They ensure that changes are planned, tested, and deployed in a controlled and coordinated manner to minimize disruption and risk. Additionally, they manage release schedules, coordinate with different teams, and ensure compliance with organizational policies and industry standards. Their role is critical in maintaining system stability and supporting continuous improvement in IT environments.

How does a change and release manager typically collaborate with development and operations teams during the release cycle?

A Change and Release Manager works closely with both development and operations teams to ensure that software updates and infrastructure changes are planned, tested, and deployed smoothly. They facilitate regular meetings to coordinate release timelines, manage risk assessments, and ensure all stakeholders are informed of upcoming changes. Effective communication and strong organizational skills are essential, as the manager must balance the needs of different teams while minimizing service disruptions. This collaboration helps maintain system stability and fosters a culture of continuous improvement.

What are the key skills and qualifications needed to thrive as a change and release manager, and why are they important?

To thrive as a Change and Release Manager, you need a solid understanding of IT service management, change control processes, and project management principles, often supported by a degree in IT or business and ITIL certification. Familiarity with tools like ServiceNow, Jira, and release automation systems is typically required. Strong communication, problem-solving, and stakeholder management skills help navigate organizational priorities and minimize risks. These competencies are crucial to ensure smooth implementation of changes with minimal disruption to business operations.

What is the difference between Change And Release Manager vs Change Coordinator?

AspectChange And Release ManagerChange Coordinator
ResponsibilitiesOversees change management processes, coordinates releases, manages risk, and ensures smooth deployment of changesAssists in change scheduling, communicates change details, and supports change implementation
CertificationsITIL Foundation, Change Management certificationsITIL Foundation often preferred, but less specialized certifications
Work EnvironmentIT departments, large organizations, overseeing multiple projectsIT teams, supporting change activities, often in smaller teams
Industry UsageCommon in IT service management, software development, and operationsUsed in similar environments, often as a supporting role

The main difference is that the Change And Release Manager has a broader role, managing overall change processes and releases, while the Change Coordinator focuses on supporting change activities and communication. The manager handles risk and strategic planning, whereas the coordinator assists with execution and coordination.

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Change And Release Manager jobs near you
Infographic showing various Change And Release Manager job openings in the United States as of August 2026, with employment types broken down into 44% Full Time, 11% Temporary, and 45% Contract. Highlights an 78% In-person, 11% Hybrid, and 11% Remote job distribution, with an average salary of $122,727 per year, or $59 per hour.

Change & Release Manager

SHI International Corp.

Somerset, NJ • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 12 days ago

Job description

About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:
  • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
  • Continuous professional growth and leadership opportunities.
  • Health, wellness, and financial benefits to offer peace of mind to you and your family.
  • World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary
The Change & Release Manager is responsible for building and maintaining a structured Change Management and Release Management framework to govern the full lifecycle of IT changes and releases. This role ensures changes and deployments are evaluated, approved, scheduled, and executed with minimal risk and disruption to the business. The role chairs the Change Advisory Board (CAB) and oversees release planning to ensure informed decision-making and operational stability.
Role Description
The Change & Release Manager provides leadership and oversight for IT change and release processes, ensuring alignment with governance standards, operational requirements, and organizational objectives.
Governance & Process Ownership
  • Build and maintain Change Management and Release Management governance models.
  • Develop, implement, and enforce policies, procedures, and standards.
  • Govern change types (Standard, Normal, and Emergency) and release types (Major, Minor, and Hotfix).
  • Ensure adherence to audit, compliance, and governance requirements.

Change & Release Lifecycle Management
  • Manage the end-to-end lifecycle of IT changes and releases.
  • Ensure all requests satisfy documentation, risk assessment, and testing requirements.
  • Maintain release calendars and change schedules.
  • Coordinate and manage the bundling of changes into planned releases.

CAB & Release Coordination
  • Lead Change Advisory Board (CAB) and Emergency Change Advisory Board (eCAB) meetings.
  • Facilitate release readiness reviews.
  • Align Change Management, Release Management, Incident Management, and Problem Management processes.
  • Resolve scheduling conflicts, dependencies, and operational risks.

Deployment & Execution Oversight
  • Oversee production deployments and release execution activities.
  • Validate rollback and backout plans before implementation.
  • Monitor releases and coordinate issue response activities.
  • Partner with Incident Management teams to address failed changes and deployment-related incidents.

Continuous Improvement & Reporting
  • Define and monitor key performance indicators (KPIs) and key risk indicators (KRIs), including change failure rates, release success rates, and emergency change activity.
  • Develop and maintain reporting, metrics, and dashboards.
  • Conduct post-implementation reviews to identify lessons learned and improvement opportunities.
  • Drive IT Service Management (ITSM) process maturity and continuous improvement initiatives.

Behaviors and Competencies
  • Strategic Thinking: Can analyze complex situations, anticipate future trends, and align and integrate strategies across departments or functions.
  • Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
  • Digital Acumen: Can take ownership of complex digital initiatives, collaborate with others, and drive digital results.
  • Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
  • Change Management: Can manage major changes in organizational processes or policies, can facilitate change management processes among others, can mentor others in effective change management, and can adapt change management style based on the situation and the organization's needs.
  • Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
  • Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.
  • Project and Goal Focus: Can create new strategies or visions to enhance project focus and goal achievement.
  • Decision-Making: Can facilitate group decision-making processes, build consensus, and commit to a course of action even in the face of uncertainty.
  • Technical Expertise: Can demonstrate a high level of technical expertise in a specified area and can serve as a resource for others.

Skill Level Requirements
  • Strong understanding of ITIL processes, including Change Management, Release Management, Incident Management, and Problem Management.
  • Experience utilizing ServiceNow Change and Release Management modules.
  • Proven ability to lead CAB/eCAB meetings and facilitate governance forums.
  • Strong stakeholder management and leadership capabilities.
  • Excellent verbal and written communication skills.
  • Analytical mindset with a focus on metrics, reporting, risk management, and continuous improvement.
  • Ability to work effectively in global, cross-functional environments

Other Requirements
  • Bachelors Degree or equivalent work experience required
  • 10+ years of experience in Change Management, Release Management, IT Service Management (ITSM), or related governance roles.
  • Experience working within global, cross-functional organizations.
  • Bachelor's degree in Information Technology, Business, or a related field.
  • Ability to travel 20%

Certification
  • ITIL certification is strongly desired.

Preferred
  • Project Management experience.
  • Agile methodology experience.

The estimated annual pay range for this position is $100,000 - $150,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
SHI International logo

About SHI International

Sourced by ZipRecruiter

SHI International, located in Somerset, NJ, US, is a global provider of technology products and services. Operating in the Information Technology and Services industry, SHI offers comprehensive IT solutions ranging from software and hardware procurement, deployment planning, cloud-based services, IT asset management, and more to a diverse client base. Founded in 1989 by Thai Lee, the company has grown exponentially, amassing a deep pool of expertise and earning recognition as one of North America's top 15 largest IT solutions providers. Driven by a mission to help customers select, deploy, and manage technologies that drive productivity, profitability, and innovation, SHI cherishes its reputation as a cost-effective, customer-centric technology partner.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Somerset, NJ, US

Year founded

1989

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