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Itsm Change Manager Jobs in Arizona (NOW HIRING)

Codeforce 360

ITSM Manager

Phoenix, AZ · On-site

Ensure ITSM best practices are followed, including Incident, Problem, Change, and Service Request Management. * Maintain technical documentation and contribute to process improvements and operational ...

Pearson

Senior Lead, Service Management

Phoenix, AZ · On-site

... ITSM and ITOM practices. Positioned as a strategic data product that enables AI-driven impact analysis, automated change risk scoring, and real-time service topology reasoning. * Service Level ...

New

Pearson

Senior Lead, Service Management

Phoenix, AZ · On-site

$200 - $250/hr

... ITSM and ITOM practices. Positioned as a strategic data product that enables AI-driven impact analysis, automated change risk scoring, and real-time service topology reasoning. * Service Level ...

New

Jobtailor

Systems Administrator II

Phoenix, AZ · On-site

$80 - $100/hr

Troubleshoot issues and assist with change management activities * Apply patches and perform ... Familiarity with ITSM platforms such as ServiceNow * Working knowledge of Red Hat Linux, Windows ...

New

Stellar IT Group

ServiceNow Developer

Chandler, AZ · On-site

$53.25 - $73.25/hr

... and workflows, including ITSM (Incident, Problem, Change, Request), ITOM, ITAM, and other ... Configuration Management: Develop and manage configuration items (CIs) within the ServiceNow CMDB, ...

CPS, LLC

Senior Systems Engineer (ESMS)

Sierra Vista, AZ · On-site

$93K - $127K/yr

You will provide subject matter expertise in the Remedy Information Technology Service Management (ITSM) capability including all core modules which are Service Desk, Change Management, Configuration ...

CPS

Senior Systems Engineer (ESMS)

Sierra Vista, AZ · On-site

$100 - $125/hr

You will provide subject matter expertise in the Remedy Information Technology Service Management (ITSM) capability including all core modules which are Service Desk, Change Management, Configuration ...

CPS, LLC

Senior Systems Engineer (ESMS)

Sierra Vista, AZ · On-site

$93K - $127K/yr

You will provide subject matter expertise in the Remedy Information Technology Service Management (ITSM) capability including all core modules which are Service Desk, Change Management, Configuration ...

SysAid Technologies

Channel Account Manager

Phoenix, AZ · On-site +1

The product is genuinely differentiated: #1-rated Agentic ITSM in the Gartner 2025 Magic Quadrant ... Contribute to the playbook: document what works, what doesn't, what should change Requirements You ...

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All JobsItsm Change JobsItsm Change Manager JobsItsm Change Manager Jobs in Arizona

Itsm Change Manager information

What is the difference between Itsm Change Manager vs Itsm Incident Manager?

AspectItsm Change ManagerItsm Incident Manager
Primary FocusManaging and coordinating change processes to minimize riskRestoring normal service operation quickly after incidents
CertificationsITIL Foundation, Change Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentChange advisory boards, project teams, IT departmentsHelp desks, support teams, IT operations
Key ResponsibilitiesPlanning, assessing, and implementing changesHandling incidents, troubleshooting, and resolution

The Itsm Change Manager focuses on managing changes to IT services to reduce risk, while the Itsm Incident Manager concentrates on quickly resolving incidents to restore service. Both roles require ITIL certifications and work within IT support environments, but their core responsibilities differ significantly.

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For Itsm Change Manager jobs in Arizona, the most frequently searched job titles are:

What cities in Arizona are hiring for Itsm Change Manager jobs?

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Infographic showing various Itsm Change Manager job openings in Arizona as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

ITSM Manager

Codeforce 360

Phoenix, AZ • On-site

Other

Posted 14 days ago

Key responsibilities

  • Manage the end-to-end lifecycle of ServiceNow tickets, including incidents, problems, and service requests.

  • Lead daily client stand-up meetings to review production issues, priorities, and ongoing updates.

  • Monitor production incidents, perform root cause analysis, and implement preventive measures through problem management and automation.

Job description

About Us:

CodeForce 360 is a trusted global IT talent partner helping Fortune 500 companies, system integrators, and enterprise organizations build high-performing technology teams. With over 16 years of industry expertise, we combine speed, precision, and market intelligence to deliver exceptional talent across today's most in-demand technologies.

About the Job- We are looking for an experienced ITSM Manager to join one of our enterprise client engagements. The ideal candidate should have strong expertise in ServiceNow, Java, Spring Boot, HTML, CSS, GCP along with experience working in fast-paced enterprise environments.

Job Description:

  • We are seeking an experienced Technical Service Manager to lead production support, incident management, and service delivery for enterprise applications.
  • The ideal candidate will have strong expertise in IT Service Management (ITSM), Java technologies, ServiceNow, and Production Operations, with the ability to manage client interactions, resolve critical incidents, and drive continuous service improvements.
  • Experience supporting eCommerce platforms and Google Cloud Platform (GCP) environments is highly preferred.

Key Responsibilities:

  • Manage the end-to-end lifecycle of ServiceNow tickets, including incidents, problems, and service requests.
  • Lead daily client stand-up meetings to review production issues, priorities, and ongoing updates.
  • Prepare and deliver Monthly Service Review (MSR) presentations, highlighting KPIs, SLAs, incident trends, and service improvements.
  • Monitor production incidents, perform root cause analysis, and implement preventive measures through problem management and automation.
  • Support and maintain multiple integrated enterprise applications, ensuring high availability and performance.
  • Monitor data feeds, scheduled jobs, and application health, resolving issues proactively.
  • Troubleshoot application, integration, and system-level issues using logs, monitoring, and alerting tools.
  • Collaborate with development, infrastructure, cloud, and business teams to ensure timely issue resolution.
  • Ensure ITSM best practices are followed, including Incident, Problem, Change, and Service Request Management.
  • Maintain technical documentation and contribute to process improvements and operational excellence.

Required Skills:

  • 8+ years of experience in Technical Service Management, Production Support, or Application Support.
  • Strong knowledge of ITSM processes and ServiceNow.

Hands-on experience with:

  • Core Java
  • Spring Boot & Spring Core
  • Microservices
  • RESTful APIs
  • JavaScript, HTML, CSS
  • HTTP, Networking, and API integrations
  • Experience supporting enterprise applications in production environments.
  • Knowledge of Google Cloud Platform (GCP).
  • Experience with eCommerce or Digital Experience platforms.
  • Strong understanding of Production Operations, Incident Management, and Service Delivery.
  • Excellent client communication, stakeholder management, and presentation skills.
  • Experience leading cross-functional teams and driving service excellence.

How To Apply

Job ID: JPC - 235491

Contact:

Name: Ganesh Nakka

Email: ganeshn@codeforce.com

Phone: (470) 849-6555

CodeForce 360 proudly provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws.

CodeForce 360 logo

About CodeForce 360

Sourced by ZipRecruiter

CodeForce 360 started its Journey in 2010. For the last 14 years, we have emerged as a leader in technology and professional staffing industry serving fortune enterprises, all major system integrators, leading managed service providers and technology companies.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2010

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