ZipRecruiter

Log In

1

Itsm Change Manager Jobs in Arizona (NOW HIRING)

Sunflower Bank

ITSM Administrator

Scottsdale, AZ · On-site

Configure and enhance our ITSM tool, including but not limited to Request Offerings, Service Catalog, Customer Portal, Incident Management, Change Management, Problem Management and Reporting * Work ...

Sunflower Bank, N.A.

ITSM Administrator

Scottsdale, AZ · On-site

Configure and enhance our ITSM tool, including but not limited to Request Offerings, Service Catalog, Customer Portal, Incident Management, Change Management, Problem Management and Reporting * Work ...

Sunflower Bank NA

ITSM Administrator

Scottsdale, AZ · On-site

Configure and enhance our ITSM tool, including but not limited to Request Offerings, Service Catalog, Customer Portal, Incident Management, Change Management, Problem Management and Reporting * Work ...

Sunflower Bank NA

ITSM Administrator

Scottsdale, AZ · On-site

Configure and enhance our ITSM tool, including but not limited to Request Offerings, Service Catalog, Customer Portal, Incident Management, Change Management, Problem Management and Reporting * Work ...

Sunflower Bank, N.A.

ITSM Administrator

Scottsdale, AZ · On-site

Configure and enhance our ITSM tool, including but not limited to Request Offerings, Service Catalog, Customer Portal, Incident Management, Change Management, Problem Management and Reporting * Work ...

Stellar IT Group

ServiceNow Developer

Chandler, AZ · On-site

$53.25 - $73.25/hr

... and workflows, including ITSM (Incident, Problem, Change, Request), ITOM, ITAM, and other ... Configuration Management: Develop and manage configuration items (CIs) within the ServiceNow CMDB, ...

CPS, LLC

Senior Systems Engineer (ESMS)

Sierra Vista, AZ · On-site

$93K - $127K/yr

You will provide subject matter expertise in the Remedy Information Technology Service Management (ITSM) capability including all core modules which are Service Desk, Change Management, Configuration ...

CPS, LLC

Senior Systems Engineer (ESMS)

Sierra Vista, AZ · On-site

$93K - $127K/yr

You will provide subject matter expertise in the Remedy Information Technology Service Management (ITSM) capability including all core modules which are Service Desk, Change Management, Configuration ...

SysAid Technologies

Channel Account Manager

Phoenix, AZ · On-site +1

The product is genuinely differentiated: #1-rated Agentic ITSM in the Gartner 2025 Magic Quadrant ... Contribute to the playbook: document what works, what doesn't, what should change Requirements You ...

next page

Showing results 1-20

All JobsItsm Change JobsItsm Change Manager JobsItsm Change Manager Jobs in Arizona

Itsm Change Manager information

What is the difference between Itsm Change Manager vs Itsm Incident Manager?

AspectItsm Change ManagerItsm Incident Manager
Primary FocusManaging and coordinating change processes to minimize riskRestoring normal service operation quickly after incidents
CertificationsITIL Foundation, Change Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentChange advisory boards, project teams, IT departmentsHelp desks, support teams, IT operations
Key ResponsibilitiesPlanning, assessing, and implementing changesHandling incidents, troubleshooting, and resolution

The Itsm Change Manager focuses on managing changes to IT services to reduce risk, while the Itsm Incident Manager concentrates on quickly resolving incidents to restore service. Both roles require ITIL certifications and work within IT support environments, but their core responsibilities differ significantly.

What are popular job titles related to Itsm Change Manager jobs in Arizona? For Itsm Change Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Itsm Change Manager jobs in Arizona look for? The top searched job categories for Itsm Change Manager jobs in Arizona are:
What cities in Arizona are hiring for Itsm Change Manager jobs? Cities in Arizona with the most Itsm Change Manager job openings:
Itsm Change Manager jobs near you
Infographic showing various Itsm Change Manager job openings in Arizona as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

ITSM Administrator

Sunflower Bank

Scottsdale, AZ • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Sunflower Bank rating

6.6

Company rating: 6.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

141st of 170 rated banks

Job description

ITSM Administrator

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work to implement processes and procedures in accordance with ITIL best practices.

Responsibilities:

  • Design, test, and deploy enterprise-level automated IT Service Management solutions with Ivanti Neurons or similar solution for ITSM
  • Configure and enhance our ITSM tool, including but not limited to Request Offerings, Service Catalog, Customer Portal, Incident Management, Change Management, Problem Management and Reporting
  • Work to implement and enforce policies, processes and procedures to ensure adoption and effective usage of ITIL best practices
  • Drive ITSM process and/or service implementation for designated ITSM initiatives through documenting processes, building service requirements, and establishing acceptance criteria from key stakeholders
  • Write clear, concise and accurate technical documentation
  • Build and maintain API integrations with third-party systems as necessary
  • Load, manipulate and maintain data between ITSM Platform, such as Ivanti Neurons, and other systems
  • Coordinate deployment and the automation of maintenance tasks and deployment processes
  • Partner with operational teams to drive service improvements throughout the organization
  • Responsible for developing and maintaining systems and applications in alignment with SBNA security controls and standards related to protecting sensitive data for compliance with Gramm Leach Bliley Act (GLBA)
  • Responsible for adhering to Software Development Lifecycle policies, standards, and processes
  • Perform the job in accordance with applicable industry laws and regulations as well as the policies and procedures established by the company
  • Responsible for upholding Fair and Responsible Banking practices and Code of Ethics and Conduct guidelines
  • Perform other duties as assigned

Education / Experience Preferred:

  • Bachelor's Degree in a related field
  • Minimum of five years of experience in ITSM and CMDB
  • Strong knowledge of Ivanti Neurons for ITSM administration preferred, or other ITSM Platforms.
  • Basic SQL Knowledge and SQL Query writing
  • Strong knowledge of standard reporting, data analytics and dashboarding
  • Solid understanding of designing engineering solutions
  • Must possess relevant engineering or development experience
  • Demonstrated project management abilities
  • Must possess ability to collaborate across interdisciplinary teams

Pay is dependent on knowledge, skills, abilities, experience, and location.

Working Conditions:

The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work-related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

Sunflower Bank Benefits:

People choose to "bank" with us, but for those we serve, we're more than a bank. We strive to be the financial backbone of their lives, and we know that starts with our team.

Our supportive culture empowers team members to grow and seize new opportunities. Like our namesake, the sunflower, we are:

  • Rooted in Strength
  • Propelled by Growth
  • Individuals in a Great Whole
  • Creating Possibility
  • Community Focused

Associates enjoy outstanding benefits, including:

  • 401(k) Plan with 6% Match
  • Health/Dental/Vision Insurance
  • Company-paid Life Insurance
  • Tuition Reimbursement
  • Fitness Reimbursement
  • Paid Time Off
  • Volunteer Leave
  • Paid Holidays
  • Plus many more associate perks & incentives!

What Sunflower Bank employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply