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Itsm Manager Salary Jobs (NOW HIRING)

GDIT

ITSM ServiceNow Analyst Manager

Washington, DC · Hybrid

$142K - $172K/yr

Responsibilities - Lead ITSM Deployment for the customer - Manage Developers and their tasks to ... Rather, salary will be set based on experience, geographic location and possibly contractual ...

Sunflower Bank, N.A.

ITSM Administrator

Denver, CO · On-site

$80K - $110K/yr

... management financial objectives. Creating Possibility is not just our mission, it's what we do ... The salary range for this position is $80,000 to $110,000 depending on knowledge, skills, abilities ...

Sunflower Bank, N.A.

ITSM Administrator

Denver, CO · On-site

$80K - $110K/yr

... management financial objectives. Creating Possibility is not just our mission, it's what we do ... The salary range for this position is $80,000 to $110,000 depending on knowledge, skills, abilities ...

Sunflower Bank NA

ITSM Administrator

Denver, CO · On-site

$80K - $110K/yr

... management financial objectives. Creating Possibility is not just our mission, it's what we do ... The salary range for this position is $80,000 to $110,000 depending on knowledge, skills, abilities ...

Sunflower Bank NA

ITSM Administrator

Denver, CO

$80K - $110K/yr

... management financial objectives. Creating Possibility is not just our mission, it's what we do ... The salary range for this position is $80,000 to $110,000 depending on knowledge, skills, abilities ...

Sunflower Bank

ITSM Administrator

Denver, CO · On-site

$80K - $110K/yr

The salary range for this position is $80,000 to $110,000 depending on knowledge, skills, abilities ... Design, test, and deploy enterprise-level automated IT Service Management solutions with Ivanti ...

Alpha Omega Integration

Project Manager - ITSM

Vienna, VA · Hybrid

$127K - $175K/yr

Project Manager - ITSM Clearance Required: Public Trust - Federal Client requires US Citizenship ... Salary and Benefit Information: The likely salary range for this position is $127,000 - $175,000.

VeraLogics, Inc.

ITSM Administrator

San Antonio, TX · Remote

Salary: The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This ...

MISO

ServiceNow ITSM Specialist

Carmel, IN · On-site

$100K - $125K/yr

We're seeking a forward-thinking individual to help shape the future of our IT Service Management ... Base salary range for this position is included in accordance with requirements of various state ...

Arctiq

ITSM (Halo) Platform Developer

Blue Bell, PA · Remote

Salary: $60-65/hr Company Overview: Arctiq is a global, intelligence-driven technology services ... Asset & Configuration Management * Assist with the ongoing administration and enhancement of the ...

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Itsm Manager Salary information

Which job is highest paying in IT field?

In the IT field, roles such as IT Service Management (ITSM) Managers, Cloud Architects, and Solutions Architects tend to have the highest salaries. These positions require advanced technical skills, certifications, and experience managing complex systems or strategic projects, often commanding six-figure salaries.

What professions make $500,000 a year?

In the IT service management field, senior ITSM managers with extensive experience, certifications like ITIL, and leadership roles can reach or exceed $500,000 annually, especially in large organizations or consulting firms. High-level executives or specialized consultants in technology and enterprise service management may also earn this level of income.

What profession pays $400,000 a year?

In the IT service management field, an ITSM Manager can earn around $400,000 annually, especially with extensive experience, certifications like ITIL, and leadership responsibilities. High salaries are often associated with senior roles in large organizations or specialized consulting positions.

What is the role of ITSM manager?

An ITSM manager oversees the implementation and management of IT Service Management processes, such as incident, problem, change, and service request management, to ensure efficient IT service delivery. They often coordinate teams, utilize ITSM tools like ServiceNow, and hold certifications like ITIL to improve service quality and align IT services with business goals.
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Itsm Manager Salary jobs near you
Infographic showing various Itsm Manager Salary job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 1% Part Time, 1% Temporary, 9% Contract, and 1% Summer. Highlights an 80% Physical, 7% Hybrid, and 13% Remote job distribution.
ITSM manager - Ecommerce

ITSM manager - Ecommerce

Cognizant Technology Solutions

Phoenix, AZ • On-site

$63K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Cognizant rating

7.4

Company rating: 7.4 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

52nd of 73 rated business consultants

Job description

We are looking for a seasoned E-Commerce Operations & Support Manager to own the reliability, performance, and continuous evolution of our digital commerce ecosystem. You will serve as the operational backbone between engineering, product, business stakeholders, and vendors - ensuring our platforms run without friction and that every incident, process gap, or tooling limitation is turned into a lasting improvement.
This is a hands-on leadership role for someone who thrives at the intersection of technical depth and operational rigor: someone who can diagnose a production P1 in the morning, chair an ITSM governance review in the afternoon, and ship an automation workflow by end of week.
In this role, you will:
  • Own end-to-end operational health of e-commerce platforms (storefront, checkout, OMS, product catalogue, payment gateways, and third-party integrations).
  • Oversee Google Cloud Platform (GCP) operations, ensuring reliability, cost optimization, performance, and security across all hosted commerce workloads.
  • Supervise and mentor the GCP operations team, driving accountability, technical excellence, and adherence to SRE and cloud governance best practices.
  • Lead daily operational calls (stand-ups, incident triage, health checks) and ensure smooth transition of support coverage to offshore teams.
  • Perform daily analysis of incidents, trends, and platform performance, driving proactive fixes and continuous improvement.
  • Provide on-call support on a daily basis (during business hours) until offshore coverage begins, ensuring no operational gaps.
  • Participate in a rotational weekend on-call schedule, ensuring platform stability and timely response to critical incidents.
  • Partner with product and engineering teams to ensure platform changes are operationally ready - runbooks, rollback plans, and monitoring in place before go-live.
  • Define and enforce ITSM best practices across incident, problem, change, and request management for commerce operations.
  • Own and evolve the tooling stack used by the support and operations team (e.g., ServiceNow, Jira Service Management, PagerDuty, Datadog, Splunk).
  • Lead the L2 production support function for all e-commerce services - triaging escalations from L1, owning resolution end-to-end, and ensuring clean handoffs to L3/engineering when required.
  • Build and maintain L2 runbooks, escalation paths, and knowledge-base articles to reduce time-to-resolution and enable consistent support quality.
  • Define and track support SLAs and OLAs; own performance reporting to senior stakeholders.

Important Disclaimers:
Please note: A few of our roles may require in-person interviews at Cognizant offices or client locations, depending on project or client needs.
Candidate must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a client office in Phoenix, AZ. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
Please note: A few of our roles may require in-person interviews at Cognizant offices or client locations, depending on project or client needs.
What you need to have to be considered
  • Minimum 8+ years of experience in e-commerce operations, platform engineering, or a related discipline, with at least 2 years in a lead or management capacity.
  • Strong experience managing cloud operations on GCP, including monitoring, incident management, cost control, and performance tuning.
  • Proven experience leading and supervising cloud/platform operations teams with hands-on involvement in critical issue resolution.
  • Proven hands-on experience with major e-commerce platforms (Shopify Plus, Salesforce Commerce Cloud, Magento/Adobe Commerce, SAP Commerce, or equivalent).
  • Deep working knowledge of ITSM frameworks and tooling - ITIL v3/v4 certification strongly preferred; experience operating ServiceNow or Jira Service Management at scale.
  • Track record leading L2 production support teams in a commerce or high-availability environment, including incident command experience for critical outages.
  • Demonstrated delivery of continuous improvement or automation initiatives with measurable operational outcomes.

Salary and Other Compensation:
The annual salary for this position is between $63,000 to $ 99,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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