ZipRecruiter

Log In

1

Itsm Manager Salary Jobs (NOW HIRING)

Amatriot Group, LLC

ITSM Change Manager

Glen Allen, VA · On-site

$89K - $110K/yr

Location: Glen Allen, VA Job Type: Full-Time Target Salary Range*: $89,000 - $110,000. *This ... The ITSM Change Manager is responsible for overseeing, managing, and improving the IT Change ...

Newcastle

IT Service Improvement Manager

Cobalt, CT · Hybrid

Job Posting Title IT Service Improvement Manager Salary Band Competitive Grade : MP1 About the Role ... Acting as the product owner for our ITSM platform, you will shape the roadmap and ongoing ...

KPMG

Senior Associate, ServiceNow ITSM

Washington, DC · On-site

$17.75 - $23.75/hr

Minimum three years of recent experience managing and maintaining large, enterprise systems in ... Any offered salary is determined based on relevant factors such as applicant's skills, job ...

KPMG

Senior Associate, ServiceNow ITSM

Atlanta, GA · On-site

$15.25 - $20.25/hr

Minimum three years of recent experience managing and maintaining large, enterprise systems in ... Any offered salary is determined based on relevant factors such as applicant's skills, job ...

CACI

Event Management Practice Area Analyst

Chantilly, VA · On-site

$86K - $181K/yr

Contributes to the planning, design, and implementation of ITIL ITSM Event processes Participates ... There are a host of factors that can influence final salary including, but not limited to ...

previous pagenext page

Showing results 21-40

All JobsTechnology JobsItsm Manager Salary Jobs

Itsm Manager Salary information

What cities are hiring for Itsm Manager Salary jobs?

Cities with the most Itsm Manager Salary job openings:

What states have the most Itsm Manager Salary jobs?

States with the most job openings for Itsm Manager Salary jobs include:

What job categories do people searching Itsm Manager Salary jobs look for?

The top searched job categories for Itsm Manager Salary jobs are:

Itsm Manager Salary jobs near you
Infographic showing various Itsm Manager Salary job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution.

ServiceNow ITSM Process and Governance Specialist

Ametek

Berwyn, PA • On-site

Full-time

Posted 19 days ago

AMETEK rating

7.5

Company rating: 7.5 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

92nd of 161 rated electronics manufacturers

Job description

We are seeking an experienced ServiceNow ITSM Process & Governance Specialist to provide governance and hands-on support in a ServiceNow environment. Reporting to the Sr. Manager of IT Service Delivery, this role will translate business and operational needs into practical workflows and standardized process practices. The Specialist will partner with stakeholders, IT teams, and platform resources to ensure ITSM processes are consistent, measurable, and aligned with enterprise objectives. This position will also manage process metrics and compliance, support continual improvement efforts, and maintain the documentation, training, and governance materials needed to drive consistent adoption across a complex environment.
HOW YOU WILL MAKE AN IMPACT:
  • Facilitate workshops, process reviews, and stakeholder meetings to understand local business needs, align them with enterprise objectives, translate them into ServiceNow processes and workflows, and clearly communicate related decisions, changes, and expectations.
  • Evaluate enhancement requests and customizations for process compliance and use standard ServiceNow capabilities where practical.
  • Partner with stakeholders, IT teams, and ServiceNow development resources to ensure new and existing processes are practical, consistent, measurable, and supported by platform configuration.
  • Partner with security, compliance, and audit stakeholders to ensure ITSM processes align with applicable cybersecurity, data protection, and export control requirements, and support internal and external audit activities.
  • Lead the ServiceNow release management lifecycle, overseeing platform upgrades, feature deployments, and platform governance to ensure seamless implementation, minimal business disruption, and continued alignment with organizational standards.
  • Provide governance oversight of service desk and command center ITSM vendor process execution to ensure day-to-day operations remain aligned with AMETEK governance standards, process controls, and SLA commitments under the managed services agreement.
  • Analyze ITSM metrics, KPIs, SLAs, reports, and trends to drive continual service improvement, automation, workflow optimization, audit readiness, and compliance reviews.
  • Develop process documentation, work instructions, governance materials, training content, and awareness programs.
  • Define and improve Incident Management practices, including ticket handling, prioritization, escalations, major incident reviews, and restoration procedures.
  • Strengthen Problem Management through root cause analysis, known error practices, corrective actions, and prevention of recurring incidents.
  • Govern Change Management through CAB facilitation, risk and quality review, approval controls, communication, and documentation.
  • Standardize Request Management intake, approvals, fulfillment models, catalog design, and user experience.
  • Manage Service Catalog governance, including item definition, fulfillment ownership, approvals, service levels, and lifecycle practices.
  • Advance Knowledge Management standards for article ownership, quality, review cycles, publication, and adoption.

REQUIREMENTS:
  • Bachelor's degree in Information Technology, Business Administration, Information Systems, or related field.
  • 7+ years of experience in IT Service Management, process governance, or related disciplines, including the ability to support or lead ITIL-aligned process development in an enterprise environment.
  • 3+ years of hands-on experience developing and maintaining ITIL processes within ServiceNow.
  • Mastery of ITIL principles, service management best practices, process documentation, workflows, and operating standards.
  • Experience facilitating stakeholder workshops, process reviews, governance meetings, and improvement initiatives.

PREFERRED SKILLS:
  • Experience supporting ServiceNow ITSM deployments and implementations, chairing CABs or similar forums, analyzing KPI/SLA reporting, and managing organizational change.
  • Experience in large, decentralized, multi-business-unit organizations.
  • Certifications such as ITIL Foundation or higher, ServiceNow CSA, ServiceNow CIS-ITSM, Lean Six Sigma, Prosci Change Management, or equivalent credentials.

OTHER SKILLS & COMPETENCIES:
  • Strong analytical, organizational, problem-solving, documentation, reporting, stakeholder management, and communication skills.
  • Ability to work effectively with technical and non-technical stakeholders.
  • Demonstrated ability and willingness to use AI tools to improve productivity, decision-marking, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

#LI-BM1
Compensation
Employee Type: Salaried
Currency: USD
Salary Minimum: 110,000
Salary Maximum: 140,000
Incentive: No
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.
For more information on AMETEK's competitive benefits, please click here.
AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.
AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.

What AMETEK employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply