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Itsm Manager Salary Jobs (NOW HIRING)

Leidos

ITSM Administrator

Suitland, MD

$73K - $132K/yr

In this role, you will manage the health and performance of the ITSM environment while supporting ... salary. Additional factors considered in extending an offer include (but are not limited to ...

MISO

ServiceNow ITSM Specialist

Carmel, IN · On-site

$100K - $125K/yr

We're seeking a forward-thinking individual to help shape the future of our IT Service Management ... Base salary range for this position is included in accordance with requirements of various state ...

Scigon Solutions

ITSM / Service Desk Lead

Oak Brook, IL · On-site

$93K - $125K/yr

... Salary: $93,750-$125,000 Position Summary The ITSM / Service Desk Lead is responsible for the leadership and governance of Level 1 Service Desk operations and the organization's IT Service Management ...

SCIGON Solutions

ITSM / Service Desk Lead

Oak Brook, IL · On-site

$93K - $125K/yr

... Salary: $93,750-$125,000 Position Summary The ITSM / Service Desk Lead is responsible for the leadership and governance of Level 1 Service Desk operations and the organization's IT Service Management ...

TekSynap

SD

$145K - $200K/yr

The listed salary represents one component of the total compensation package for employees. WORK ... Experience with BMC Helix, Remedy, ServiceNow, Jira Service Management, or equivalent ITSM tools.

KPMG

Senior Associate, ServiceNow ITSM

Chicago, IL

$16.25 - $21.75/hr

Minimum three years of recent experience managing and maintaining large, enterprise systems in ... Any offered salary is determined based on relevant factors such as applicant's skills, job ...

KPMG

Senior Associate, ServiceNow ITSM

San Francisco, CA

$18.50 - $24.75/hr

Minimum three years of recent experience managing and maintaining large, enterprise systems in ... Any offered salary is determined based on relevant factors such as applicant's skills, job ...

Newcastle

IT Service Improvement Manager

Cobalt, CT · Hybrid

Job Posting Title IT Service Improvement Manager Salary Band Competitive About the Role We are ... Acting as the product owner for our ITSM platform, you will shape the roadmap and ongoing ...

KPMG

Senior Associate, ServiceNow ITSM

Seattle, WA

$18 - $24/hr

Minimum three years of recent experience managing and maintaining large, enterprise systems in ... Any offered salary is determined based on relevant factors such as applicant's skills, job ...

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Itsm Manager Salary information

What is the average salary of an ITSM manager?

The average salary of an ITSM (IT Service Management) manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and industry. Certifications like ITIL can enhance earning potential, and managerial roles often require strong knowledge of service management tools and processes.

What is the role of an ITSM manager?

An ITSM manager oversees the implementation and management of IT Service Management processes to ensure efficient delivery of IT services. They coordinate teams, develop policies, and utilize tools like ITSM software to improve service quality and align IT with business goals.
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States with the most job openings for Itsm Manager Salary jobs include:

What job categories do people searching Itsm Manager Salary jobs look for?

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Itsm Manager Salary jobs near you
Infographic showing various Itsm Manager Salary job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 11% Part Time, and 11% Temporary. Highlights an 67% In-person, and 33% Remote job distribution.

ITSM Administrator

Leidos

Suitland, MD

$73K - $132K/yr

Full-time

Posted 5 days ago

Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

79th of 492 rated business services

Job description

ITSM Administrator

Location: Suitland, MD
Clearance: Active TS/SCI

Leidos is seeking an ITSM Administrator to join our team in Suitland, MD, supporting a mission focused environment for our customer. You will be responsible for the administration, configuration, and continuous improvement of the IT Service Management platform, helping ensure the systems and processes supporting mission operations remain reliable and effective.

In this role, you will manage the health and performance of the ITSM environment while supporting critical ITIL processes, including Incident, Problem, Change, Request, and Asset Management. You will troubleshoot platform issues, maintain asset and configuration documentation, develop operational reporting and dashboards, and support platform upgrades and improvements with minimal disruption to operations.

Primary Responsibilities:

  • Administer the ITSM platform, including user access, groups, permissions, security controls, and overall platform health.
  • Troubleshoot and resolve technical issues within prescribed timelines.
  • Track change requests and trouble tickets to ensure they are properly documented and managed.
  • Configure and optimize core Information Technology Infrastructure Library (ITIL) modules, including Incident, Problem, Change, Request, and Asset Management.
  • Maintain configuration management and lifecycle documentation for Mission IT assets.
  • Provide recommendations for software updates and hardware replacements.
  • Create custom reports, performance analytics, and dashboards to monitor operational Key Performance Indicators (KPIs).
  • Plan, test, and execute platform upgrades, patches, and hotfixes while minimizing disruption to business operations.

Basic Qualifications:

  • Bachelor's degree in a related field with 4+ years of relevant experience, or a Master's degree in a related field with 3+ years of relevant experience. Additional training, certifications, or work experience may be considered in lieu of a degree.
  • Active DoD Top Secret/SCI (TS/SCI) security clearance.
  • Certifications: CompTIA Security+, ITIL V4 Foundation, and ServiceNow Certified Developer/Associate.
  • 3+ years of administration experience with Windows Server and/or Linux/CentOS environments.
  • 2+ years of experience with ServiceNow reporting and performance metrics or comparable reporting tools.
  • Expert level experience with ServiceNow ITSM Suite administration and development.
  • 3+ years of hands-on experience with Asset Management, Service Request Management, and Change Management.
  • 3+ years of experience supporting ServiceNow 9x or higher, including implementing and administering Asset Management and ServiceNow Discovery.
  • In depth knowledge of Helpdesk operations and fundamentals.
  • Basic to intermediate scripting skills using JavaScript, PowerShell, Python, or SQL for platform customization.
  • Strong problem solving, troubleshooting, and communication skills.
  • Proactive approach to identifying and resolving platform bugs, performance bottlenecks, and integration failures.


NITESONI

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If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:August 10, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $73,450.00 - $132,775.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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