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Itsm Manager Salary Jobs (NOW HIRING)

KPMG

Senior Associate, ServiceNow ITSM

Washington, DC

$17.75 - $23.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Minimum three years of recent experience managing and maintaining large, enterprise systems in ... Any offered salary is determined based on relevant factors such as applicant's skills, job ...

Haweo

IT Process Analyst- ITSM

Quantico, VA · On-site

$90K - $100K/yr

You will support process owners, process managers, service owners, and service managers with ... Posted Salary RangeUSD $90,000.00 - USD $100,000.00 /Yr.Employment Type: FULL_TIME

New

Haweo

IT Process Analyst- ITSM

Quantico, VA · On-site

$90K - $100K/yr

You will support process owners, process managers, service owners, and service managers with ... Posted Salary Range USD $90,000.00 - USD $100,000.00 /Yr.

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Itsm Manager Salary information

What is the average salary of an ITSM manager?

The average salary of an ITSM (IT Service Management) manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and industry. Certifications like ITIL can enhance earning potential, and managerial roles often require strong knowledge of service management tools and processes.

What is the role of an ITSM manager?

An ITSM manager oversees the implementation and management of IT Service Management processes to ensure efficient delivery of IT services. They coordinate teams, develop policies, and utilize tools like ITSM software to improve service quality and align IT with business goals.
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Infographic showing various Itsm Manager Salary job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 11% Part Time, and 11% Temporary. Highlights an 67% In-person, and 33% Remote job distribution.

Senior Associate, ServiceNow ITSM

KPMG

Washington, DC

$17.75 - $23.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG is currently seeking a Sr. Associate, ServiceNow to join our Consulting practice.

Responsibilities:
  • Provide guidance and expertise for ServiceNow implementations by leading planning and executing engagement workstreams across ITSM, ITOM or IRM
  • Lead client workshops to present leading practices for ITSM, ITOM or IRM while understanding their complex needs and translating them into functional and technical requirements
  • Lead on-shore and off-shore teams to complete agile-based deliverables as assigned by engagement leadership during project execution
  • Evaluate ServiceNow platform performance, isolate and debug software problems and make recommendations for problem resolution
  • Provide ServiceNow development standards and review of content provided by extended development teams to ensure with those standards
  • Prepare and present reports on project progress to stakeholders and provide advice for decision-making processes
  • Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment
Qualifications:
  • Minimum three years of recent experience managing and maintaining large, enterprise systems in complex, matrixed organizations, with at least three years of experience directly managing the ServiceNow platform with an extensive focus ITSM, ITOM and IRM 
  • Bachelor's degree from an accredited college/university or a minimum eight year equivalent work experience
  • Completion of at least one full implementation of ServiceNow and hold current certifications in ServiceNow System Administration (CSA) and at least one of the following is preferred: CIS -IT Service Management, CIS - Discovery, CIS - Event Management, CIS - Service Mapping, CIS - Risk and Compliance, CIS - Third Party Risk Management, or CIS - Vulnerability Management
  • Experience leading various size team in the delivery of agile-based projects or portions of projects to meet defined requirements
  • Ability to customize workflows, Business Rules and UI Scripts using JavaScript to create custom applications and configurations on the ServiceNow platform
  • Travel as needed
  • Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

KPMG LLP and its affiliates and subsidiaries (“KPMG”) complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work.

Follow this link to obtain salary ranges by city outside of CA:
https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=M137ADV_4_26 California Salary Range: $94430 - $202745

KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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