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Manager Itsm Servicenow Jobs (NOW HIRING)

LTM

ServiceNow ITSM Manager

Manhattan, NY · On-site

$59.50 - $81.75/hr

LTM is seeking a ServiceNow ITSM Manager to lead the organization's ITSM capabilities with ServiceNow as the core platform. This role is responsible for driving operational maturity, service quality ...

GDIT

ITSM ServiceNow Analyst Manager

Washington, DC · Hybrid

$142K - $172K/yr

HOW THIS SOLUTIONS MANAGER WILL MAKE AN IMPACT The ideal candidate will have ServiceNow experience with ITSM and other module tool configuration and integration with the platform (such as ITBM, SAM ...

Starr Insurance Companies

ITSM Manager

New York, NY · On-site

$59 - $81.25/hr

This role combines ServiceNow platform ownership, people leadership, and strategic vision to drive operational maturity, service quality, and scalable ITSM processes. The ITSM Manager owns the ...

Starr Insurance Companies

ITSM Manager

New York, NY

$59 - $81.25/hr

This role combines ServiceNow platform ownership,peopleleadership, and strategic vision to drive operational maturity, service quality, and scalable ITSM processes. The ITSM Manager owns the ...

Kanak Elite Services Inc

ServiceNow Developer

Montgomery, AL · On-site

$53.50 - $73.50/hr

Knowledge of ServiceNow ITSM modules: Incident, Problem, Change, Release, Service Catalog, CMDB, Knowledge Management, Event Monitoring. * Ability to troubleshoot, analyze, and resolve ServiceNow ...

Saxon Global

ServiceNow CMDB Administrator

Dallas, TX · On-site

Certified ServiceNow Administrator (CSA), ServiceNow, CIS - ITSM, ServiceNow CIS - any ITOM module ... , and CSDM modules 2+ years of solution engineer (providing options with pros, cons, and risks ...

G2IT

ServiceNow ITSM Developer

Suitland, MD · On-site

$130K - $150K/yr

Support core ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management. * Maintain and enhance ServiceNow functionality to meet customer and business ...

G2IT

ServiceNow ITSM Developer

Suitland, MD

$130K - $150K/yr

Support core ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management. * Maintain and enhance ServiceNow functionality to meet customer and business ...

G2IT

ServiceNow ITSM Developer

Suitland, MD · On-site

$130K - $150K/yr

Support core ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management. * Maintain and enhance ServiceNow functionality to meet customer and business ...

Aep

ITSM ServiceNow Discovery Process Owner

Columbus, OH

$52.25 - $71.75/hr

ServiceNow CMDB/Discovery - Architect: ITIL Architect Provides hands-on expertise with Integration ... Knowledge of implementation of security requirements for ITSM processes. * Develop and support a ...

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How much do manager itsm servicenow jobs pay per year?

As of Aug 19, 2026, the average yearly pay for manager itsm servicenow in the United States is $60,934.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $68,000.00 per year, depending on experience, location, and employer.

What does a Manager ITSM ServiceNow do?

A Manager ITSM ServiceNow oversees the implementation, administration, and optimization of the ServiceNow platform within an organization’s IT Service Management (ITSM) framework. They lead teams responsible for configuring workflows, automating processes, and supporting IT operations to improve efficiency and user experience. Their responsibilities also include collaborating with stakeholders, ensuring best practices, and continuously enhancing the platform to align with business goals.

What are the key skills and qualifications needed to thrive as a Manager ITSM ServiceNow?

To thrive as a Manager ITSM ServiceNow, you need expertise in IT service management frameworks like ITIL, a deep understanding of ServiceNow platforms, and experience in leading IT operations or transformation projects. Familiarity with ServiceNow modules, workflow automation, and relevant certifications such as ServiceNow Certified System Administrator or ITIL Foundation is highly valuable. Strong leadership, problem-solving, and stakeholder management skills help drive team performance and ensure effective communication across departments. These skills are crucial for successfully implementing ITSM solutions, optimizing processes, and aligning IT services with business goals.

What are the main challenges a Manager ITSM ServiceNow faces when leading a team through platform upgrades or new module implementations?

A Manager ITSM ServiceNow often encounters challenges such as aligning cross-functional stakeholders, ensuring minimal disruption to business operations, and maintaining data integrity during upgrades or new module rollouts. Coordinating between IT, business users, and external vendors requires strong communication and project management skills. Additionally, balancing short-term operational needs with long-term ServiceNow roadmap objectives is crucial for successful implementation and continuous improvement.

What is the salary of manager in ServiceNow?

The salary of a ServiceNow Manager typically ranges from $100,000 to $150,000 annually, depending on experience, location, and company size. Managers in this role often oversee IT service management processes and may hold certifications like ServiceNow Certified System Administrator or Certified Implementation Specialist.
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Manager Itsm Servicenow jobs near you
Infographic showing various Manager Itsm Servicenow job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $60,934 per year, or $29.3 per hour.

Senior Project Manager - ITSM / ServiceNow

Inabia Software & Consulting Inc.

Manhattan, NY • On-site

$145 - $165/hr

Other

Re-posted 9 days ago

Job description

Senior Project Manager – ITSM / ServiceNow

Location: Hybrid – New York City, NY (Wednesday/Thursday onsite) Travel: Bi-weekly travel acceptable for non-local candidates Experience Required: 14–20 years Compensation: Target Base: $145,000–$165,000 + bonuses

Company Overview

At Inabia Solutions & Consulting Inc., we partner with organizations to deliver enterprise technology transformation initiatives that improve operational efficiency, service delivery, and business performance. Our teams specialize in consulting-led delivery models, enterprise modernization, cloud transformation, and digital engineering solutions for complex business environments.

Role Overview

We are seeking a highly experienced Senior Project Manager – ITSM / ServiceNow to lead enterprise-scale ServiceNow implementations within fixed-price consulting engagements. This role requires a confident delivery leader with deep expertise managing end-to-end ITSM implementations while balancing scope, budget, timelines, and stakeholder expectations in complex enterprise environments.

The ideal candidate will bring strong vendor-side consulting experience, exceptional client communication skills, and a proven ability to deliver successful ServiceNow programs across ITSM and adjacent modules.

Key Responsibilities Program Delivery & Governance
  • Lead end-to-end ServiceNow implementations in fixed-price delivery models.
  • Manage delivery across ITSM, CMDB, ITAM, ITOM, and related ServiceNow modules.
  • Own project planning, execution, governance, budgeting, risk management, and client communications.
  • Ensure adherence to project milestones, financial controls, and contractual obligations.
Fixed-Price Delivery Management
  • Maintain strict control over project scope, deliverables, and acceptance criteria.
  • Manage change requests, financial forecasting, burn rates, and project profitability.
  • Identify and mitigate delivery risks, escalations, and resource constraints proactively.
Client Engagement
  • Serve as the primary client-facing delivery lead throughout the project lifecycle.
  • Facilitate executive steering committee meetings, status reporting, and stakeholder communications.
  • Lead requirement workshops and align business objectives with technical delivery.
Team Leadership
  • Manage large, cross-functional delivery teams across business, technical, QA, and operations functions.
  • Coordinate offshore/onshore delivery models and vendor collaboration.
  • Mentor project teams while driving accountability and delivery excellence.
Required Qualifications
  • 14–20 years of overall IT experience with at least 8 years leading enterprise projects as a Project Manager.
  • Proven experience managing fixed-price projects from the vendor/consulting side.
  • Successfully delivered 2–3 end-to-end ServiceNow ITSM implementations.
  • Experience leading implementations involving:
    • ITSM
    • CMDB
    • ITAM
    • ITOM
    • Custom ServiceNow workflows
  • Strong IT Services & Consulting background.
  • Deep understanding of Waterfall and Hybrid delivery methodologies.
  • Strong stakeholder management, communication, and governance experience.
  • PMP, ITIL, or ServiceNow certifications preferred.
  • Bachelor’s degree required.
Preferred Qualifications
  • Public sector or government project experience
  • Experience managing geographically distributed teams
  • Strong change management and organizational transformation experience
Interview Process
  1. Virtual interview with Lead PM
  2. Virtual or onsite interview with Delivery Manager
  3. Final onsite interview with Hiring Manager
What Makes You Successful
  • Strong executive communication and stakeholder management skills
  • High accountability and ownership mindset
  • Ability to thrive in complex fixed-price delivery environments
  • Strong operational discipline and financial management capability
  • Confident leadership style aligned with consulting delivery excellence
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