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Entry Level Itsm Servicenow Jobs (NOW HIRING)

Leidos

Change Ticket Coordinator

Norfolk, VA · On-site

$57K - $104K/yr

Leidos seeks entry-level Change Ticket Coordinators for the SMIT program. The Change as a Service ... Familiarity with ITSM ticketing systems (e.g., ServiceNow, Helix, Jira). * Associate's or Bachelor ...

Leidos

Change Ticket Coordinator

Norfolk, VA · On-site

$57K - $104K/yr

Leidos seeks entry-level Change Ticket Coordinators for the SMIT program. The Change as a Service ... Familiarity with ITSM ticketing systems (e.g., ServiceNow, Helix, Jira). * Associate's or Bachelor ...

Leidos

Change Ticket Coordinator

Jacksonville, FL · On-site

$57K - $104K/yr

Leidos seeks entry-level Change Ticket Coordinators for the SMIT program. The Change as a Service ... Familiarity with ITSM ticketing systems (e.g., ServiceNow, Helix, Jira). * Associate's or Bachelor ...

Leidos

Change Ticket Coordinator

Washington, DC · On-site

$57K - $104K/yr

Leidos seeks entry-level Change Ticket Coordinators for the SMIT program. The Change as a Service ... Familiarity with ITSM ticketing systems (e.g., ServiceNow, Helix, Jira). * Associate's or Bachelor ...

Code Plus Inc

Helpdesk Technician

Fairfax, VA · On-site

$19.75 - $26.75/hr

This is an entry-level role ideal for candidates who are eager to grow their technical skills while ... Experience with or exposure to ServiceNow or another IT Service Management (ITSM) platform is a ...

Gemini

IT Analyst

El Reno, OK · On-site

$45K - $50K/yr

... ITSM) or ticketing platform (e.g., ConnectWise, ServiceNow, Jira, Freshdesk). * Soft Skills ... Relevant entry-level certifications (e.g., CompTIA A+, Network+, or Microsoft Certified:

GEMINI INDUSTRIES INC

IT Analyst

El Reno, OK

... ITSM) or ticketing platform (e.g., ConnectWise, ServiceNow, Jira, Freshdesk). * Soft Skills ... Relevant entry-level certifications (e.g., CompTIA A+, Network+, or Microsoft Certified:

ASM Research

Service Desk Agent

Exposure to ITSM tools such as ServiceNow for logging and tracking tickets within a structured service desk environment. * Entry-level certifications such as CompTIA A+ or ITIL Foundation indicating ...

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Entry Level Itsm Servicenow information

What is an entry level ITSM ServiceNow job?

Entry Level ITSM ServiceNow jobs are positions designed for individuals who are new to the field of IT Service Management (ITSM) and focus on using the ServiceNow platform. These roles typically involve tasks such as incident management, service request handling, system configuration, and basic troubleshooting within the ServiceNow environment. Employees in these roles support IT operations by ensuring smooth workflow processes, maintaining system data, and assisting users with technical issues. Entry level positions often provide on-the-job training and are a stepping stone to more advanced roles in ITSM and ServiceNow administration.

What are the typical responsibilities of an entry level ITSM ServiceNow role?

In an Entry Level ITSM ServiceNow position, you’ll typically handle tasks such as configuring ServiceNow modules, managing incident and request tickets, and assisting with user support and troubleshooting. You may also be involved in creating simple workflows, generating reports, and collaborating with more senior team members to refine IT service processes. This role often serves as a foundation for developing technical and soft skills, offering exposure to ITIL practices and helping you build a strong understanding of IT service management in a real-world environment.

What are the key skills and qualifications needed for an entry level ITSM ServiceNow professional?

To thrive as an Entry Level ITSM ServiceNow professional, you need a basic understanding of IT service management principles, familiarity with ServiceNow, and often a degree in computer science or a related field. Experience with ITSM tools, foundational ServiceNow certifications (such as Certified System Administrator), and knowledge of ticketing systems are typically required. Strong analytical thinking, effective communication, and a willingness to learn make candidates stand out in this role. These skills are crucial for efficiently supporting IT processes, collaborating with teams, and delivering quality solutions using ServiceNow.

What is the difference between Entry Level Itsm Servicenow vs Entry Level ServiceNow Developer?

AspectEntry Level Itsm ServicenowEntry Level ServiceNow Developer
CertificationsITSM Fundamentals, ServiceNow Certified System AdministratorServiceNow Certified Application Developer, ITSM Fundamentals
Work EnvironmentIT support teams, service management departmentsDevelopment teams, customization projects
Employer UsageIT service management, support centersSoftware development firms, consulting companies

Entry Level Itsm Servicenow roles focus on supporting and managing IT service processes using ServiceNow, while Entry Level ServiceNow Developer positions involve customizing and developing applications on the ServiceNow platform. Both roles require similar certifications and often work within IT departments, but the developer role emphasizes coding and platform customization.

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Entry Level Itsm Servicenow jobs near you
Infographic showing various Entry Level Itsm Servicenow job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 1% Part Time, and 11% Contract. Highlights an 73% Physical, 10% Hybrid, and 17% Remote job distribution.

Systems Administrator (Tier 2 Support - ServiceNow)

Chenega Mios

Washington, DC • On-site

Full-time

Re-posted 18 days ago

Job description

Systems Administrator (Tier 2 Support - ServiceNow)
Washington, DC
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega Agile Realtime Solutions (CARS) is seeking a Systems Administrator (Tier 2 Support - ServiceNow) to provide technical support for system incidents and changes while leveraging ServiceNow for IT service management (ITSM). The ideal candidate will troubleshoot escalated IT issues, manage service requests, and optimize ServiceNow workflows to improve efficiency.
Duties and Responsibilities:
  • Provide Tier 2 support for system incidents and changes that cannot be resolved at the service desk level.
  • Administer and maintain ServiceNow, including workflow automation, incident/problem management, service catalog, and change management.
  • Troubleshoot and resolve hardware, software, and network issues, ensuring minimal downtime.
  • Collaborate with IT teams to enhance ServiceNow capabilities and improve system performance.
  • Implement ServiceNow best practices to streamline ticketing processes and ensure accurate documentation.
  • Assist with system updates, patches, and maintenance while ensuring compliance with IT security policies.
  • Provide user training and support on ServiceNow functionalities.
  • Participate in system deployments, migrations, and configurations as needed.
Qualifications:
  • Experience in system administration and Tier 2 technical support in an enterprise environment.
  • Strong understanding of Windows/Linux operating systems and troubleshooting methodologies.
  • Hands-on experience with ServiceNow administration, configuration, and ITSM processes.
  • Familiarity with ServiceNow workflows, scripting (JavaScript preferred), and integrations.
  • Knowledge of IT service management frameworks (ITIL certification is a plus).
  • Strong problem-solving skills and ability to manage incidents efficiently.
  • Public Trust clearance (or ability to obtain one).

How you'll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS's culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News- https://chenegamios.com/news/
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - www.chenegamios.com
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm
LinkedIn - https://www.linkedin.com/company/1472684/
Facebook - https://www.facebook.com/chenegamios/
#Chenega Agile Real Time Solutions, LLC

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