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Remote Servicenow Support Jobs (NOW HIRING)

NetImpact Strategies

Senior ServiceNow Developer-SPM

$116K - $152K/yr

Support software version upgrades and install patches * Provide advanced support for ServiceNow by ... Implementation of ServiceNow SPM and Proven Optics #Li-Remote About Us At NetImpact Strategies, we ...

NetImpact Strategies

Senior ServiceNow Developer-SPM

$116K - $152K/yr

Support software version upgrades and install patches * Provide advanced support for ServiceNow by ... Implementation of ServiceNow SPM and Proven Optics #Li-Remote About Us At NetImpact Strategies, we ...

kgs

ServiceNow Administrator

Nashville, TN · Remote

... ServiceNow platform for our IT Call Center serving government clients. The ideal candidate is a ... support Koniag Services Inc. and our government customers. This position is Remote. We offer ...

kgs

ServiceNow Administrator

Nashville, TN · Remote

... ServiceNow platform for our IT Call Center serving government clients. The ideal candidate is a ... support Koniag Services Inc. and our government customers. This position is Remote. We offer ...

My3Tech Inc

ServiceNow Admin

Remote Client: State of NC Duration: Long Term ServiceNow Administrator/Developer position provides support for the state's use of its CSM system (ServiceNow) and NDIT's use of best practices ...

Software Technology Inc

ServiceNow Administrator

ServiceNow Administrator Duration: 6 months with possibility of extension Location: fully remote ... Administers operational support of ServiceNow to ensure it is run and maintained in keeping with ...

SAIC

ServiceNow Administrator Senior

DC · Remote

$160K - $200K/yr

ORA_REMOTE Description SAIC is looking for exceptional IT professionals to join our Civilian Sector as a Senior ServiceNow Developer in support of the continued growth on our Department of the ...

Maximus

ServiceNow Administrator

VA · On-site +1

... 22, 2026 City Remote Country United States Working time Full-time Description & Requirements ... supporting mission-critical programs across national security, defense, and public service delivery.

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Remote Servicenow Support information

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How much do remote servicenow support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote servicenow support in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Remote Servicenow Support vs Remote ServiceNow Administrator?

AspectRemote Servicenow SupportRemote ServiceNow Administrator
Primary RoleProvides technical support, troubleshooting, and issue resolution for ServiceNow usersConfigures, maintains, and customizes ServiceNow platform to meet organizational needs
Required SkillsTroubleshooting, customer service, basic scriptingPlatform configuration, workflow design, scripting, and administration
CertificationsServiceNow Support certifications, ITILServiceNow Certified System Administrator, ITIL
Work EnvironmentSupport teams, helpdesk, remote troubleshootingPlatform management teams, IT departments, remote or onsite

While both roles involve working with ServiceNow, Remote Servicenow Support focuses on troubleshooting and assisting users, whereas Remote ServiceNow Administrator handles platform configuration and customization. The roles often overlap but serve different primary functions within organizations.

More about Remote Servicenow Support jobs
What cities are hiring for Remote Servicenow Support jobs? Cities with the most Remote Servicenow Support job openings:
What are the most commonly searched types of Servicenow Support jobs? The most popular types of Servicenow Support jobs are:
What states have the most Remote Servicenow Support jobs? States with the most job openings for Remote Servicenow Support jobs include:
What job categories do people searching Remote Servicenow Support jobs look for? The top searched job categories for Remote Servicenow Support jobs are:
Remote Servicenow Support jobs near you
Infographic showing various Remote Servicenow Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

ServiceNow Platform Administrator (Remote)

A.C. Coy

Raleigh, NC • Remote

Other

Re-posted 15 days ago

Job description

Overview
  • Tier One Technologies is seeking a certified ServiceNow Platform Administrator to support our US Government client.
  • This remote contract-to-hire position will be located in Raleigh, NC.
  • SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.
Responsibilities
  • Provide day-to-day platform administration, user support, configuration management, upgrade support, integration coordination, change management support, data quality oversight, audit support, and architectural guidance to ensure the platform effectively supports business operations and IT Service Management (ITSM) requirements.
  • Administer users, groups, roles, ACLs, and overall platform configuration.
  • Manage platform updates, patches, releases, instance clone activities, and upgrades.
  • Monitor platform performance, instance health, and ServiceNow emails and incident tickets requesting technical assistance.
  • Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB.
  • Perform monthly ServiceNow SOX audit activities as defined by the company.
  • Maintain ServiceNow foundation data and ensure data quality.
  • Plan, design, and implement new applications and configurations, including organizational group roles and Change Coordinator groups as needed.
  • Configure and support workflows, business rules, forms, catalogs, reports, dashboards, and notifications.
  • Recommend and create application configurations, standards, and administrative evaluations based on functional specifications and application reviews.
  • Confirm that all configurations conform to company's standards.
  • Implement assigned Change Requests.
  • Perform CAT/functionality tests prior to production implementations.
  • Support system interfaces, eBonding, and internal services (e.g., eAccess).
  • Coordinate and support integration between ServiceNow and other enterprise systems.
  • Provide architectural guidance for platform design, integration strategy, and long-term maintainability.
  • Support REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub.
  • Provide administration and operations support across the full ServiceNow suite, including Incident Management, Problem Management, Change Management, Service Catalog, Service Level Management, and Asset Management.
  • Provide Change Management administration, oversight, and operational support.
  • Perform Risk Management oversight.
  • Unit test systems and provide SIT/CAT plans and assistance.
  • Support Automated Test Framework (ATF), regression testing, and customer acceptance testing.
  • Document and verify that all work meets company's standards.
  • Act as an escalation point for ServiceNow support for end-user inquiries and consultation.
  • Perform application and end-user support; serve as a ServiceNow Subject Matter Expert (SME).
  • Provide ServiceNow education and training to end users and stakeholders.
  • Collaborate with stakeholders to gather requirements, support enhancements, and participate in solution reviews.
  • Provide new development requirements as needed.
Qualifications
  • A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then 4 additional years of related experience is required.
  • 8+ years of experience in IT support, systems administration, or a related technical field.
  • Current ServiceNow System Administrator certification is required.
  • ITIL certification is preferred.
  • Hands-on experience with core ServiceNow modules, including Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, and CMDB (Configuration Management Database).
  • Experience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configuration.
  • Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications.
  • Experience managing platform updates, releases, instance clone activities, patches, and upgrades.
  • Experience monitoring platform performance, instance health, and maintenance activities.
  • Experience supporting integrations between ServiceNow and other enterprise systems.
  • Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews.
  • Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities.
  • Experience providing end-user support, training, and operational guidance.
  • Working knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidance.
  • Experience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testing.
  • Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability.
  • Knowledge and experience with SDLC practices and Agile methodologies.
  • Knowledge and experience with Change Management, Configuration Management, and Application Lifecycle Management (ALM).
  • Knowledge and experience of Problem and Risk Management.
  • Ability to leverage AI tools (e.g., GitHub Copilot, Playwright) to improve productivity and solution quality.
  • Proficiency in MS Office Suite.
  • Strong oral and written communication skills, including the ability to present to management and communicate effectively with both business and technical audiences.
  • Strong facilitation skills to lead discussions across multiple groups and technical development teams.
  • Must be able to obtain a Position of Public Trust Clearance.
  • Must be a US Citizen or have US Permanent Residence status (Green Card).
  • Must have resided in the US for the last 5 years and have not traveled outside the US for a combined total of 6 months or more in the last 5 years. Military Service excluded.
Employment Type: OTHER
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About A.C. Coy Company- Staffing & Consulting Services

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Since 1986, our mission is to be the “Always on Target” staffing and consulting provider by helping people and companies achieve their hiring goals. The team is dedicated to achieving these goals by attracting and retaining top talent that meets our clients’ culture and environment. We are fully engaged with our people and companies through ongoing communication to ensure expectations are met.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Canonsburg, PA, US

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