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Trainee Servicenow Support Jobs (NOW HIRING)

FLASH Technology Group

$86 - $97/hr

Log and track support requests using help desk ticketing systems. * Diagnose and resolve technical ... Provide guidance to less experienced professionals mentoring new hires and trainees when needed.

FLASH Technology Group

$86 - $97/hr

Log and track support requests using help desk ticketing systems. * Diagnose and resolve technical ... Provide guidance to less experienced professionals mentoring new hires and trainees when needed.

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How much do trainee servicenow support jobs pay per year?

As of Sep 5, 2026, the average yearly pay for trainee servicenow support in the United States is $37,968.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,000.00 and $42,000.00 per year, depending on experience, location, and employer.

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Trainee Servicenow Support jobs near you
Infographic showing various Trainee Servicenow Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $37,968 per year, or $18.3 per hour.

System Administrator 1 - Tier 1

Orion Consortium, LLC.

Annapolis, MD • On-site

$70 - $90/hr

Other

Posted 20 days ago

Job description

  • Respond to user inquiries via phone, email, chat, or ticketing systems.
  • Log and track support requests using help desk ticketing system.
  • Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
  • Provide step-by-step guidance to users for troubleshooting common problems.
  • Escalate complex issues to second-level support or specialized teams, when necessary, via ticketing system.
  • Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.

TS/SCI FS poly required.

Position Description
  • Respond to user inquiries via phone, email, chat, or ticketing systems.
  • Log and track support requests using help desk ticketing system.
  • Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
  • Provide step-by-step guidance to users for troubleshooting common problems.
  • Escalate complex issues to second-level support or specialized teams, when necessary, via ticketing system.
  • Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Technical Support Tasks
  • Install, configure, and update software on user devices.
  • Assist with password resets, account lockouts, and access issues.
  • Support basic printer, scanner, and peripheral troubleshooting.
  • Help maintain inventory of IT assets (e.g., laptops, monitors, or accessories).
Documentation & Reporting
  • Document and report solutions and procedures for recurring issues for leadership review.
  • Maintain and report accurate records/tickets of support interactions and resolutions.
  • Contribute to knowledge base articles for fellow co-workers and users to assist at arriving at self service solutions.
  • Accurately create and submit tickets for users containing all needed information and troubleshooting steps taken.
Customer Service & Communication
  • Maintain a professional and empathetic tone when dealing with users and co-workers.
  • Communicate technical information clearly to non-technical users.
  • Document and reply provide updates on ticket status and possible resolutions.
  • Actively participate in team environment assisting co-workers when needed.
Compliance & Security
  • Ensure adherence to all IT and departmental policies and procedures.
  • Report potential security incidents or breaches to appropriate teams or team leaders.
  • This position is mission essential, may include work on holidays when required.
Required Skills
  • Customer Service
  • ServiceNow Ticketing System
Required Certification

IAT Level 1 certification
CompTIA A+ CE or CompTIA Network+ CE

Education/Experience

HS or GED - 10 Years
Bachelors - 5 Years

Clearance Requirements

TS/SCI with Full Scope polygraph

What's your citizenship / employment eligibility?*

What's your highest level of education completed?*

College or University

Desired salary*

Can you work evenings?*

Can you work overtime?

What type of clearance do you have?*

What type of polygraph did you pass?*

What Agency is your clearance with?*

Are you currently utilizing your clearance or have you within the past 2 years? (If Applicable)*

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