ZipRecruiter

Log In

2

Entry Level Itsm Servicenow Jobs (NOW HIRING)

DecisionPoint | Cortek

Help Desk Specialist - Tier 1

These entry-level positions serve as the first point of contact for end users, providing assistance ... Experience using ITSM tools (e.g., ServiceNow, Remedy, Jira Service Management) is preferred but ...

Sky Systems, Inc. (SkySys)

AV Technician - Austin

Austin, TX · On-site

$20 - $25.50/hr

Preferred : • Experience using ITSM tools (ServiceNow, Jira). • Exposure to AV control systems ... Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training). • Audio Visual ...

Sky Systems, Inc. (SkySys)

AV Technician

Lenexa, KS · On-site

Preferred : • Experience using ITSM tools (ServiceNow, Jira). • Exposure to AV control systems ... Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training). • Audio Visual ...

Sky Systems, Inc. (SkySys)

AV Technician - Irvine

Irvine, CA · On-site

$21.50 - $27.25/hr

Preferred : • Experience using ITSM tools (ServiceNow, Jira). • Exposure to AV control systems ... Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training). • Audio Visual ...

previous page

Showing results 41-60

All JobsTechnology JobsSoftware JobsSoftware Developer JobsEntry Level Itsm Servicenow Jobs

Entry Level Itsm Servicenow information

What is an entry level ITSM ServiceNow job?

Entry Level ITSM ServiceNow jobs are positions designed for individuals who are new to the field of IT Service Management (ITSM) and focus on using the ServiceNow platform. These roles typically involve tasks such as incident management, service request handling, system configuration, and basic troubleshooting within the ServiceNow environment. Employees in these roles support IT operations by ensuring smooth workflow processes, maintaining system data, and assisting users with technical issues. Entry level positions often provide on-the-job training and are a stepping stone to more advanced roles in ITSM and ServiceNow administration.

What are the typical responsibilities of an entry level ITSM ServiceNow role?

In an Entry Level ITSM ServiceNow position, you’ll typically handle tasks such as configuring ServiceNow modules, managing incident and request tickets, and assisting with user support and troubleshooting. You may also be involved in creating simple workflows, generating reports, and collaborating with more senior team members to refine IT service processes. This role often serves as a foundation for developing technical and soft skills, offering exposure to ITIL practices and helping you build a strong understanding of IT service management in a real-world environment.

What are the key skills and qualifications needed for an entry level ITSM ServiceNow professional?

To thrive as an Entry Level ITSM ServiceNow professional, you need a basic understanding of IT service management principles, familiarity with ServiceNow, and often a degree in computer science or a related field. Experience with ITSM tools, foundational ServiceNow certifications (such as Certified System Administrator), and knowledge of ticketing systems are typically required. Strong analytical thinking, effective communication, and a willingness to learn make candidates stand out in this role. These skills are crucial for efficiently supporting IT processes, collaborating with teams, and delivering quality solutions using ServiceNow.

What is the difference between Entry Level Itsm Servicenow vs Entry Level ServiceNow Developer?

AspectEntry Level Itsm ServicenowEntry Level ServiceNow Developer
CertificationsITSM Fundamentals, ServiceNow Certified System AdministratorServiceNow Certified Application Developer, ITSM Fundamentals
Work EnvironmentIT support teams, service management departmentsDevelopment teams, customization projects
Employer UsageIT service management, support centersSoftware development firms, consulting companies

Entry Level Itsm Servicenow roles focus on supporting and managing IT service processes using ServiceNow, while Entry Level ServiceNow Developer positions involve customizing and developing applications on the ServiceNow platform. Both roles require similar certifications and often work within IT departments, but the developer role emphasizes coding and platform customization.

More about Entry Level Itsm Servicenow jobs

What cities are hiring for Entry Level Itsm Servicenow jobs?

Cities with the most Entry Level Itsm Servicenow job openings:

What are the most commonly searched types of Itsm Servicenow jobs?

The most popular types of Itsm Servicenow jobs are:

What states have the most Entry Level Itsm Servicenow jobs?

States with the most job openings for Entry Level Itsm Servicenow jobs include:

What job categories do people searching Entry Level Itsm Servicenow jobs look for?

The top searched job categories for Entry Level Itsm Servicenow jobs are:

Entry Level Itsm Servicenow jobs near you
Infographic showing various Entry Level Itsm Servicenow job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 1% Part Time, 1% Temporary, and 10% Contract. Highlights an 77% Physical, 8% Hybrid, and 15% Remote job distribution.

Help Desk Specialist - Tier 1

DecisionPoint | Cortek

Remote

Full-time

Re-posted 15 days ago

Job description

Overview
DecisionPoint seeks multiple Help Desk Specialists (Tier 1) to provide frontline IT customer support in a large federal and DoD-aligned service environment. These entry-level positions serve as the first point of contact for end users, providing assistance with password resets, account provisioning, multi-factor authentication, single sign-on support, and basic troubleshooting of user issues.
Tier 1 Help Desk Specialists are responsible for ticket triage, incident logging, clear communication with users, and accurate escalation to Tier 2 and Tier 3 teams when necessary. These roles help ensure a smooth, responsive, and customer-focused support experience for all end users.
This position is fully remote.
Duties & Responsibilities
The Help Desk Specialist - Tier 1 will:
  • Serve as the first point of contact for end users via phone, chat, and service portal.
  • Provide support for password resets, SSO troubleshooting, MFA challenges, and account access issues.
  • Assist with account provisioning, basic role assignment questions, and user onboarding IT tasks.
  • Triage incoming tickets, gather required information, and document incidents clearly in the ITSM system.
  • Perform basic troubleshooting for workstations, applications, and connectivity issues.
  • Follow established SOPs, scripts, and troubleshooting guidance for consistent service delivery.
  • Escalate issues to Tier 2 or specialized teams when resolution requires advanced support.
  • Track and manage assigned tickets to ensure timely response and SLA adherence.
  • Communicate clearly and professionally with end users, providing updates and instructions as needed.
  • Participate in user experience improvement initiatives, identifying recurring issues and reporting trends.
  • Support shift handoffs, daily status updates, and knowledge sharing with the team.
  • Maintain awareness of secure IT support practices appropriate for federal environments.

Qualifications
Clearance Requirement
Must hold an active Secret clearance, supported by a Tier 3 background investigation.
Education (Required)
High School Diploma or equivalent.
Experience (Required)
  • 0-2 years of IT help desk, customer support, or service desk experience.
  • Experience handling user service requests, technical inquiries, or customer-focused ticketing operations.
  • Experience using ITSM tools (e.g., ServiceNow, Remedy, Jira Service Management) is preferred but not required.

Technical Knowledge (Required)
  • Basic understanding of user account management, passwords, and authentication workflows.
  • Familiarity with common end user issues involving email, device login, browser access, and workstation basics.
  • Ability to follow scripts, troubleshooting guides, and SOP-driven processes.

Technical Knowledge (Preferred)
  • Experience supporting SSO or MFA technologies.
  • Familiarity with secure IT support procedures in federal or DoD-aligned environments.

Certifications
Preferred:
  • ITIL v4 Foundation
  • CompTIA A+
  • CompTIA Security+ (helpful but not required)

Skills
  • Strong customer service and communication skills.
  • Ability to remain patient and professional under pressure.
  • Strong attention to detail and accuracy in ticket documentation.
  • Ability to follow structured troubleshooting workflows.
  • Willingness to learn new tools, technologies, and processes.
  • Ability to work within a fast-paced, SLA-driven support environment.

Our Equal Employment Opportunity Policy
  • EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
  • Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

Apply