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Itsm Servicenow Jobs (NOW HIRING)

LTM

ServiceNow ITSM Manager

Manhattan, NY · On-site

$59.50 - $81.75/hr

LTM is seeking a ServiceNow ITSM Manager to lead the organization's ITSM capabilities with ServiceNow as the core platform. This role is responsible for driving operational maturity, service quality ...

GDIT

ITSM ServiceNow Analyst Manager

Washington, DC · Hybrid

$142K - $172K/yr

HOW THIS SOLUTIONS MANAGER WILL MAKE AN IMPACT The ideal candidate will have ServiceNow experience with ITSM and other module tool configuration and integration with the platform (such as ITBM, SAM ...

Saxon Global

ServiceNow CMDB Administrator

Dallas, TX · On-site

Certified ServiceNow Administrator (CSA), ServiceNow, CIS - ITSM, ServiceNow CIS - any ITOM module (is a plus), ITIL v4 8+ years of IT/engineering experience 3+ years prior work as a subject matter ...

Aep

ITSM ServiceNow Discovery Process Owner

Columbus, OH · On-site

$52.25 - $71.75/hr

ServiceNow On-Prem experience preferred. Other Preferred Requirements: * In-depth knowledge and experience with ITSM Service Delivery processes * Strong leadership skills. * Workflow and Process ...

Kanak Elite Services Inc

ServiceNow Developer

Montgomery, AL · On-site

$53.50 - $73.50/hr

ServiceNow Certified Implementation Specialist (CIS) - ITSM * ServiceNow Certified Application Developer (CAD) Description The ServiceNow Developer will support the Medicaid Enterprise Systems (MES ...

Starr Insurance Companies

ITSM Manager

New York, NY · On-site

$59 - $81.25/hr

This role combines ServiceNow platform ownership, people leadership, and strategic vision to drive operational maturity, service quality, and scalable ITSM processes. The ITSM Manager owns the ...

Govcio LLC

ITSM Engineer

Washington, DC · On-site

$94K - $130K/yr

GovCIO is currently hiring for an ITSM (ServiceNow) Engineer to support the DFC onsite in NW Washington, DC. Responsibilities Key Responsibilities ServiceNow & ITIL Process Ownership * Execute and ...

Starr Insurance Companies

ITSM Manager

New York, NY · On-site

$59 - $81.25/hr

This role combines ServiceNow platform ownership,peopleleadership, and strategic vision to drive operational maturity, service quality, and scalable ITSM processes. The ITSM Manager owns the ...

Apex Informatics

ITSM Servicenow Lead

Experience with ServiceNow * Experience in Metrics/Reporting with ServiceNow and/or PowerBI * Bachelor's Degree or equivalent relevant experience * In-depth conceptual and practical knowledge related ...

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How much do itsm servicenow jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for itsm servicenow in the United States is $62.15, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $71.39 per hour, depending on experience, location, and employer.

What is an ITSM ServiceNow?

An ITSM ServiceNow job involves managing, configuring, and optimizing the ServiceNow platform to support IT Service Management (ITSM) processes. Professionals in this role work on incident, problem, change, and request management to ensure efficient IT operations. They may develop workflows, automate tasks, and integrate ServiceNow with other systems. Additionally, they collaborate with stakeholders to improve IT service delivery and align with business needs.

What are the typical daily responsibilities of an ITSM ServiceNow?

In an ITSM ServiceNow role, your daily tasks often include configuring and administering ServiceNow modules, troubleshooting technical issues, and implementing process improvements based on ITIL best practices. You may also work closely with stakeholders to gather requirements, provide user support, and develop automation workflows. Collaboration with cross-functional IT teams is common to ensure seamless delivery of IT services and effective incident, problem, and change management. Staying up to date with platform updates and documenting solutions are also key aspects of the job.

What are the key skills and qualifications needed to thrive in an ITSM ServiceNow?

To thrive as an ITSM ServiceNow professional, you need expertise in IT service management frameworks (like ITIL), process optimization, and hands-on experience with the ServiceNow platform. Familiarity with ServiceNow modules, scripting (JavaScript), workflow automation, and relevant certifications such as ServiceNow Certified System Administrator are highly valued. Strong analytical skills, problem-solving abilities, and effective communication enable you to interact with stakeholders and translate business needs into technical solutions. These qualifications are crucial for delivering efficient IT service processes, ensuring system reliability, and driving continuous improvement within organizations.

Is Itsm ServiceNow still in demand?

Itsm ServiceNow professionals are in high demand due to the platform's widespread adoption for IT service management and automation. Skills in ServiceNow administration, development, and certifications can enhance job prospects as organizations continue to implement and expand their ServiceNow environments.
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Itsm Servicenow jobs near you
Infographic showing various Itsm Servicenow job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 1% Part Time, and 9% Contract. Highlights an 75% Physical, 10% Hybrid, and 15% Remote job distribution, with an average salary of $129,281 per year, or $62.2 per hour.

Senior Project Manager - ITSM / ServiceNow

New York, NY • On-site

Inabia Software & Consulting Inc.
11 - 50 employees
Learn more about Inabia Software & Consulting Inc.external

$145K - $165K/yr

Full-time

Re-posted 15 days ago

Job description

Senior Project Manager – ITSM / ServiceNow
Location: Hybrid – New York City, NY (Wednesday/Thursday onsite)
Travel: Bi-weekly travel acceptable for non-local candidates
Experience Required: 14–20 years
Compensation: Target Base: $145,000–$165,000 + bonuses
Company Overview
At Inabia Solutions & Consulting Inc., we partner with organizations to deliver enterprise technology transformation initiatives that improve operational efficiency, service delivery, and business performance. Our teams specialize in consulting-led delivery models, enterprise modernization, cloud transformation, and digital engineering solutions for complex business environments.
Role Overview
We are seeking a highly experienced Senior Project Manager – ITSM / ServiceNow to lead enterprise-scale ServiceNow implementations within fixed-price consulting engagements. This role requires a confident delivery leader with deep expertise managing end-to-end ITSM implementations while balancing scope, budget, timelines, and stakeholder expectations in complex enterprise environments.
The ideal candidate will bring strong vendor-side consulting experience, exceptional client communication skills, and a proven ability to deliver successful ServiceNow programs across ITSM and adjacent modules.
Key Responsibilities
Program Delivery & Governance
  • Lead end-to-end ServiceNow implementations in fixed-price delivery models.
  • Manage delivery across ITSM, CMDB, ITAM, ITOM, and related ServiceNow modules.
  • Own project planning, execution, governance, budgeting, risk management, and client communications.
  • Ensure adherence to project milestones, financial controls, and contractual obligations.
Fixed-Price Delivery Management
  • Maintain strict control over project scope, deliverables, and acceptance criteria.
  • Manage change requests, financial forecasting, burn rates, and project profitability.
  • Identify and mitigate delivery risks, escalations, and resource constraints proactively.
Client Engagement
  • Serve as the primary client-facing delivery lead throughout the project lifecycle.
  • Facilitate executive steering committee meetings, status reporting, and stakeholder communications.
  • Lead requirement workshops and align business objectives with technical delivery.
Team Leadership
  • Manage large, cross-functional delivery teams across business, technical, QA, and operations functions.
  • Coordinate offshore/onshore delivery models and vendor collaboration.
  • Mentor project teams while driving accountability and delivery excellence.
Required Qualifications
  • 14–20 years of overall IT experience with at least 8 years leading enterprise projects as a Project Manager.
  • Proven experience managing fixed-price projects from the vendor/consulting side.
  • Successfully delivered 2–3 end-to-end ServiceNow ITSM implementations.
  • Experience leading implementations involving:
    • ITSM
    • CMDB
    • ITAM
    • ITOM
    • Custom ServiceNow workflows
  • Strong IT Services & Consulting background.
  • Deep understanding of Waterfall and Hybrid delivery methodologies.
  • Strong stakeholder management, communication, and governance experience.
  • PMP, ITIL, or ServiceNow certifications preferred.
  • Bachelor’s degree required.
Preferred Qualifications
  • Public sector or government project experience
  • Experience managing geographically distributed teams
  • Strong change management and organizational transformation experience
Interview Process
  1. Virtual interview with Lead PM
  2. Virtual or onsite interview with Delivery Manager
  3. Final onsite interview with Hiring Manager
What Makes You Successful
  • Strong executive communication and stakeholder management skills
  • High accountability and ownership mindset
  • Ability to thrive in complex fixed-price delivery environments
  • Strong operational discipline and financial management capability
  • Confident leadership style aligned with consulting delivery excellence

 

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