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Senior Itsm Jobs (NOW HIRING)

Xtivia

Senior Account Executive - Commercial ITSM Sales

$95K - $125K/yr

Job Type Full-time Description XTIVIA - Senior Account Executive - Commercial ITSM Sales Title Senior Account Executive, Commercial ITSM Sales Work Location Remote - Preference for candidates located ...

Syntricate Technologies

ITSM Lead

Irving, TX

$160K/yr

IT Service Management Lead (ITSM Lead) Location: Irving, Tx (Onsite) Duration: Fulltime Experience ... to senior executive level • Creative and strategic thinking and the agility necessary to master ...

XTIVIA

Be Seen First

Remote Senior Account Executive - Commercial ITSM Sales

Washington, DC · Remote

$95K - $125K/yr

XTIVIA - Senior Account Executive - Commercial ITSM Sales Title Senior Account Executive, Commercial ITSM Sales Work Location Remote - Preference for candidates located in the DMV area Duration ...

iTech AG

Senior ServiceNow Developer - ITSM (345)

Arlington, VA · On-site +1

$62 - $85.50/hr

This role serves as a senior technical contributor responsible for building high-quality platform ... Develop and enhance ServiceNow ITSM functionality * Design, develop, and support ServiceNow portals ...

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Senior Itsm information

See salary details

$25K

$80.3K

$163.5K

How much do senior itsm jobs pay per year?

As of Jun 8, 2026, the average yearly pay for senior itsm in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What is a Senior ITSM?

A Senior ITSM (Information Technology Service Management) professional is an experienced specialist responsible for overseeing and improving IT service delivery within an organization. They manage IT processes and workflows, implement ITSM frameworks like ITIL, and ensure services align with business needs. Senior ITSMs often lead teams, coordinate incident and problem management, and drive continual service improvement. Their role is crucial in maintaining high-quality IT services and supporting organizational objectives.

What are the key skills and qualifications needed to thrive as a Senior ITSM, and why are they important?

To excel as a Senior ITSM (IT Service Management) professional, you need deep knowledge of ITIL frameworks, experience with service delivery, and a relevant degree or certifications such as ITIL Expert or Practitioner. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, problem-solving, and communication skills set top performers apart in this role. These skills and qualifications are crucial for ensuring efficient IT service operations, continuous process improvement, and alignment of IT services with business needs.

What is the difference between Senior Itsm vs It Support Specialist?

AspectSenior ItsmIt Support Specialist
CertificationsITIL, CompTIA, or similarCompTIA A+, HDI Support Center
Work EnvironmentEnterprise IT teams, service managementHelp desks, technical support centers
ResponsibilitiesOverseeing ITSM processes, improving service deliveryHandling user issues, troubleshooting hardware/software

Senior Itsm roles typically involve managing IT service management processes and strategic improvements, requiring advanced certifications. In contrast, It Support Specialists focus on direct user support and issue resolution. While both roles require technical knowledge, Senior Itsm positions emphasize process optimization and leadership within enterprise environments, whereas It Support Specialists are more hands-on with daily technical support tasks.

How does a Senior ITSM professional typically collaborate with cross-functional teams to drive service improvements?

A Senior ITSM professional often works closely with various departments, such as operations, development, and security, to identify and implement service improvement initiatives. They facilitate regular meetings, gather input from stakeholders, and use ITSM frameworks like ITIL to standardize processes. By fostering open communication and leveraging data-driven insights, they ensure that service delivery aligns with business goals and user needs. This collaborative approach helps resolve incidents efficiently and proactively reduces future risks.
More about Senior Itsm jobs
What cities are hiring for Senior Itsm jobs? Cities with the most Senior Itsm job openings:
What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
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Senior Itsm jobs near you
Infographic showing various Senior Itsm job openings in the United States as of May 2026, with employment types broken down into 11% Full Time, and 89% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.

Senior ServiceNow ITSM Developer

RealTek Consulting

Cincinnati, OH

$51.75 - $71.25/hr

Other

Posted 3 days ago

Job description

Job Title: Senior ServiceNow ITSM Developer

Location: Cincinnati, OH OR San Francisco, CA
Duration: 12+ Months
Employment Type: Contract
Experience Required: 10+ Years

  • Required due to Federal Compliance requirements
Job Summary

We are seeking an experienced Senior ServiceNow ITSM Developer with deep expertise in ServiceNow platform development, ITSM implementations, integrations, custom application development, and workflow automation. The ideal candidate will lead the design, development, enhancement, and support of enterprise ServiceNow solutions while collaborating with business and technical stakeholders.

This role requires strong hands-on development experience, ServiceNow certifications, ITSM process knowledge, and the ability to build scalable and maintainable ServiceNow solutions.

Required Experience
  • 10+ years of IT experience
  • 6+ years of ServiceNow development experience
  • Extensive experience implementing and supporting ServiceNow ITSM modules
  • Experience in enterprise ServiceNow custom development
  • Strong understanding of ITIL and IT Service Management processes
Must Have Technical SkillsServiceNow ITSM

Strong hands-on experience with:

  • Incident Management
  • Problem Management
  • Change Management
  • Knowledge Management
  • Service Catalog
  • Request Management
  • Service Level Agreements (SLAs)
  • ITSM Process Automation
ServiceNow Development

Expertise in:

  • Business Rules
  • Client Scripts
  • UI Policies
  • UI Scripts
  • UI Actions
  • Script Includes
  • Access Control Lists (ACLs)
  • Record Producers
  • Catalog Items
  • Variable Sets
  • Import Sets
  • Update Sets
  • Transform Maps
  • Custom Applications
  • ServiceNow Studio
ServiceNow Integrations

Strong experience with:

  • REST APIs
  • SOAP Web Services
  • ServiceNow Integrations
  • External System Integrations
  • Data Imports & Exports
  • LDAP Integrations
  • Active Directory Integrations
  • Third-Party System Connectivity
Portal & User Experience

Experience with:

  • Service Portal
  • Custom Widgets
  • Backend Scripting
  • UI Customization
  • Mobile Applications
  • Virtual Agent
Programming Languages

Strong development experience with:

  • JavaScript
  • Jelly
  • HTML
  • CSS
  • XML
Database & Directory Services

Experience with:

  • SQL Queries
  • Oracle Databases
  • MySQL Databases
  • LDAP Queries
  • Active Directory
Workflow & Automation

Hands-on experience with:

  • Workflows
  • Flow Designer
  • Scheduled Jobs
  • Event Management
  • Business Process Automation
  • Trigger Configuration
Certifications (Mandatory)Required
  • ServiceNow Certified System Administrator (CSA)
Preferred
  • ServiceNow Certified Application Developer (CAD)
  • Additional ServiceNow certifications
Key ResponsibilitiesServiceNow Development
  • Design, develop, and configure ServiceNow ITSM solutions
  • Implement Service Catalog and custom applications
  • Develop workflows, business rules, scripts, and integrations
  • Build and maintain custom widgets and user interfaces
Integration Development
  • Integrate ServiceNow with enterprise applications
  • Develop APIs and web service integrations
  • Configure data imports, exports, and synchronization processes
  • Support Active Directory and LDAP integrations
Platform Administration & Support
  • Support development, testing, staging, and production environments
  • Manage deployments and solution migrations
  • Perform troubleshooting and root cause analysis
  • Ensure platform stability and availability
Process Improvement
  • Enhance ITSM processes and automation capabilities
  • Implement best practices aligned with ITIL standards
  • Optimize workflows and operational efficiency
Stakeholder Collaboration
  • Work closely with business users and project teams
  • Gather requirements and translate them into technical solutions
  • Provide training and knowledge transfer sessions
  • Participate in Agile ceremonies and sprint planning activities
Preferred Qualifications
  • ITOM exposure
  • Service Portal development experience
  • Virtual Agent implementation experience
  • Mobile Application development within ServiceNow
  • Federal or regulated industry experience
Soft Skills
  • Excellent communication and presentation skills
  • Strong analytical and troubleshooting abilities
  • Collaborative team-oriented mindset
  • Strong stakeholder management skills
  • Self-motivated and adaptable
  • Ability to work with minimal supervision

Apply