ZipRecruiter

Log In

1

Itsm Director Jobs (NOW HIRING)

Catapult Solutions Group

IT Director

Garner, IA · On-site

$180K/yr

Director of IT - Infrastructure & Operations Direct Hire | North Iowa | Hybrid (onsite to start ... Oversee IT service management (ITSM), asset management, and approximately 1,000 endpoints across ...

ProSidian Consulting

ITSM IT Analyst II - WA

Seattle, WA · On-site

$80K - $101K/yr

ITSM IT Analyst II - WA ProSidian is a Management and Operations Consulting Services Firm focusing ... May lead and direct the work of others. A wide degree of creativity and latitude is expected. BS/BA ...

Dana-Farber Cancer Institute

Reporting to AVP, Enterprise Infrastructure and Operations, the Associate Director of ITSM is a strategic leader responsible for designing, implementing, and improving IT service delivery frameworks ...

Wisconsin

Director, Client Tech Svcs

Menomonie, WI

Director, Client Tech Svcs Job Category: Limited Employment Type: Regular Job Profile: IT Director ... Leadership Serve as primary subject matter expert (SME) on ITSM platform, its utilization in ...

One Call

Senior Director Information Technology

$167K - $268K/yr

The Sr. Director, Information Technology leads enterprise IT services across One Call US and One ... The role drives ITSM process maturity, service desk operations, and the integration of Data ...

next page

Showing results 1-20

All JobsItsm Director Jobs

Itsm Director information

See salary details

$23.5K

$105.2K

$177.5K

How much do itsm director jobs pay per year?

As of Jun 29, 2026, the average yearly pay for itsm director in the United States is $105,208.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,000.00 and $130,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Itsm Director position, and why are they important?

An ITSM Director needs a strong background in IT service management frameworks, process optimization, and strategic leadership, often supported by a relevant bachelor's degree and extensive experience in IT operations. Familiarity with ITSM platforms (such as ServiceNow, BMC Remedy, or Cherwell), as well as certifications like ITIL or COBIT, is highly beneficial. Exceptional communication, leadership, and change management skills make candidates stand out by enabling them to effectively guide teams and engage stakeholders. These competencies are crucial for delivering consistent IT service quality and aligning IT processes with organizational goals.

What does an ITSM Director do?

An ITSM (IT Service Management) Director oversees the strategy, implementation, and optimization of IT service processes within an organization. They ensure that IT services align with business needs, improve efficiency, and enhance user experience. Key responsibilities include overseeing ITIL-based frameworks, managing service delivery teams, and driving continuous improvement initiatives. The ITSM Director also collaborates with stakeholders to establish best practices, monitor performance metrics, and implement tools for service automation and optimization.

What are the typical challenges faced by an ITSM Director, and how can they be managed?

One of the main challenges ITSM Directors encounter is driving organizational change while ensuring adherence to established IT service management processes. This often involves balancing the demands of various business units, managing incident and problem escalations, and continuously improving service delivery against rapidly evolving technology landscapes. Success in the role requires a proactive approach to communication, strong stakeholder management, and the ability to foster a culture of service excellence within the IT team. Many directors leverage change management frameworks and regular performance metrics reviews to address these challenges effectively.

More about Itsm Director jobs
What cities are hiring for Itsm Director jobs? Cities with the most Itsm Director job openings:
What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
What states have the most Itsm Director jobs? States with the most job openings for Itsm Director jobs include:
What job categories do people searching Itsm Director jobs look for? The top searched job categories for Itsm Director jobs are:
Itsm Director jobs near you
Infographic showing various Itsm Director job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 98% Full Time, and 1% Temporary. Highlights an 78% Physical, 6% Hybrid, and 16% Remote job distribution, with an average salary of $105,208 per year, or $50.6 per hour.

IT & Technology - Decision Makers - ITSM/ESM Research - Louisville, US

Prolific Academic Ltd

Louisville, KY • Remote

$200/hr

Full-time

Posted 13 days ago

Key responsibilities

  • Share expert perspective on topics such as internal ticketing workflows, employee service requests, IT policy, and IT operations processes.

  • Assess and respond to IT and service management scenarios, such as incident escalation, ticket triage, employee onboarding requests, and internal helpdesk workflows.

  • Participate in structured surveys or interviews to inform research into service management practices and IT operations.

Job description

IT & Technology - Decision Makers - ITSM/ESM ResearchAbout Prolific

Prolific is not just another player in the AI space – we are building the biggest pool of quality human data in the world.

Over 35,000 AI developers, researchers, and organizations use Prolific to gather data from paid study participants with a wide variety of experiences, knowledge, and skills.

The role

We're looking for IT and Tech Leaders with hands-on experience selecting and using ITSM or ESM platforms to join our Expert Network as subject matter experts. If you have the necessary experience, we'll send you a quick 10- to 15-minute test to assess your skills and suitability for our research tasks. If successful, you'll be invited to join Prolific as a participant, where you'll get paid to share your expertise with researchers and organisations who need real-world IT insight.

Researchers looking for your skills tend to pay up to $200 per hour. You must be prepared to complete paid tasks that require one hour of uninterrupted work, though many are shorter.

What you'll bring
  • Professional Experience: Director-level or above experience in IT, Technology, IT Operations, or a related function
  • Domain Knowledge: deep background in one or more areas such as IT Service Management, IT Operations, or Enterprise Service Management
  • ITSM/ESM Experience: current or recent hands-on use of an ITSM or ESM platform such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks
  • Decision-Making: experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management
  • Analytical Thinking: the ability to draw on complex IT service workflows and ticketing experience to answer research questions and provide clear, nuanced expert insight
  • Communication: exceptional written communication skills and a high level of attention to detail when responding to questions on IT policy, compliance, or service management topics
  • A PayPal account to receive payment from our clients
What you'll be doing in the role
  • Answering Research Questions: share your expert perspective on topics such as internal ticketing workflows, employee service requests, IT policy, and IT operations processes
  • Scenario Review: apply your real-world experience to assess and respond to IT and service management scenarios, such as incident escalation, ticket triage, employee onboarding requests, and internal helpdesk workflows
  • Surveys & Interviews: participate in structured surveys or interviews where your domain expertise informs research into service management practices and IT operations
  • Product & Process Feedback: provide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms in IT and operations contexts
  • Framework Input: contribute subject matter expertise to help research teams better understand how IT functions use and evaluate service management platforms
Key Technologies
  • ITSM/ESM Platforms: direct experience with tools such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks is required.
  • HRIS Platforms: familiarity with systems like Workday, SAP SuccessFactors, ADP, or Oracle HCM is desirable.
  • Productivity & Analysis: familiarity with Excel/Google Sheets for workforce analytics and Notion/Jira for asynchronous collaboration.
Why Prolific is a great platform to join as a Participant

Joining our platform as a Prolific participant will give you the chance to influence the AI models of the future using professional legal expertise. Once you pass our assessment, you can join Prolific in just 15 minutes, and start enjoying competitive pay rates, flexible hours, and the ability to work from home.

We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioural data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems.

We believe that the next leap in AI capabilities won't come solely from scaling existing models, but from integrating diverse human perspectives and behaviours into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation – one that reflects the breadth and the best of humanity.

Apply directly here - https://app.prolific.com/register/participant/waitlist/?campaign_code=CZHAVP90

Links to more information on Prolific

Website

Youtube

Privacy Statement

By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organisation planning. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal personal information.