ZipRecruiter

Log In

1

Itsm Director Jobs (NOW HIRING)

BravoTech

Director of Enterprise IT

Sunrise, FL · On-site

Director of Enterprise IT Bravotech, a leader in IT staffing and staff augmentation services, is ... ITSM / ITIL * CMDB Administration * Desktop Support Operations * Cybersecurity & Compliance

next page

Showing results 1-20

All JobsItsm JobsItsm Director Jobs

Itsm Director information

See salary details

$23.5K

$105.2K

$177.5K

How much do itsm director jobs pay per year?

As of Jun 9, 2026, the average yearly pay for itsm director in the United States is $105,208.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,000.00 and $130,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Itsm Director position, and why are they important?

An ITSM Director needs a strong background in IT service management frameworks, process optimization, and strategic leadership, often supported by a relevant bachelor's degree and extensive experience in IT operations. Familiarity with ITSM platforms (such as ServiceNow, BMC Remedy, or Cherwell), as well as certifications like ITIL or COBIT, is highly beneficial. Exceptional communication, leadership, and change management skills make candidates stand out by enabling them to effectively guide teams and engage stakeholders. These competencies are crucial for delivering consistent IT service quality and aligning IT processes with organizational goals.

What does an ITSM Director do?

An ITSM (IT Service Management) Director oversees the strategy, implementation, and optimization of IT service processes within an organization. They ensure that IT services align with business needs, improve efficiency, and enhance user experience. Key responsibilities include overseeing ITIL-based frameworks, managing service delivery teams, and driving continuous improvement initiatives. The ITSM Director also collaborates with stakeholders to establish best practices, monitor performance metrics, and implement tools for service automation and optimization.

What are the typical challenges faced by an ITSM Director, and how can they be managed?

One of the main challenges ITSM Directors encounter is driving organizational change while ensuring adherence to established IT service management processes. This often involves balancing the demands of various business units, managing incident and problem escalations, and continuously improving service delivery against rapidly evolving technology landscapes. Success in the role requires a proactive approach to communication, strong stakeholder management, and the ability to foster a culture of service excellence within the IT team. Many directors leverage change management frameworks and regular performance metrics reviews to address these challenges effectively.

More about Itsm Director jobs
What cities are hiring for Itsm Director jobs? Cities with the most Itsm Director job openings:
What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
What states have the most Itsm Director jobs? States with the most job openings for Itsm Director jobs include:
What job categories do people searching Itsm Director jobs look for? The top searched job categories for Itsm Director jobs are:
Itsm Director jobs near you
Infographic showing various Itsm Director job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Hybrid job distribution, with an average salary of $105,208 per year, or $50.6 per hour.

IT Service Management (ITSM) Operations Advisor with Security Clearance

LV8D Solutions

Springfield, VA

Other

Posted 8 days ago

Job description

IT Service Management (ITSM) Operations Advisor LV8D Solutions has an opening for an IT Service Management (ITSM) Operations Advisor to assist a Government customer oversee the daily operational status of a large-scale IT infrastructure at a customer facility in the Ft Belvoir area.  The successful candidate will help evaluate IT service deliveries to ensure they meet mission needs (Quality, Continuity, and Performance), help prepare IT Mission Directors to make real-time decisions, and assist with troubleshooting outages to ensure the rapid return to normal IT operations.  Candidates will be expected to leverage traditional IT Service Management (ITSM) processes, such as Event Management, Incident Management, Problem Management, Process Improvement, etc. in the execution of their duties. Role Responsibilities: 
The successful candidate must be able to: • Maintain an up to date understanding an evolving IT service baseline of networks, virtualization, hosting, and other enterprise IT capabilities • Leverage a working understanding of the ITIL framework and apply it towards the oversight and maturity of an evolving IT operations • Assess proposed service delivery alignment against service operations requirements and mission objectives • Oversee service operations in accordance with Service Level Agreements (SLAs), compliance documents, and service fulfillment quality standards • Review, assess, and advise the Government on core IT capabilities, and planned maintenance activities • Make procedural and operational observations and recommendations to improve the maturity of IT services and processes • Advise the Government on continuity and emergency response test and evaluation approaches • Evaluate recommendations on continuity and emergency response approaches against standards, policies, and exercise performance objectives • Troubleshoot IT service outages, de-conflict recovery efforts, and focus on restoring normal service operations to minimize adverse impacts on mission operations • Perform after action analysis and produce after action reports designed to education senior decision makers on failures, and offer recommendations for improvement • Ensure plans, processes, procedures, and other relevant documentation are continuously aligned to mission needs • Provide recommendations on requirements, content, scheduling, certification strategies, and other relevant features as requested by the Government • Operate proactively with ability to lead and execute project engagements without direct leadership oversight and/or participation • Identify gaps in data needed to effectively and efficiently measure the services provider efforts
Required Qualifications: • Education / Experience: • Must be a US Citizen • Bachelors in a STEM related field and five (5) years or more experience; Masters in a STEM related field and three (3) years or more experience • Experiences with Intelligence Community (IC) infrastructure is a plus • PMP is a plus, but not required • ITIL certification is a plus, but not required • Clearance: • TS/SCI with CI Polygraph Geographic Locations: Springfield, Virginia, On-Site Position
Travel: ~25%
Timing: LV8D Solutions accepts applications on an ongoing basis and there is no deadline.
Company Information: LV8D Solutions is a provider of engineering services through knowledgeable and experienced subject matter experts who recommend innovative solutions to solve complex problems. Please visit www.LV8DSolutions.com for more company information. LV8D Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apply