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Itsm Contract Jobs in Indiana (NOW HIRING)

Parkview Health

Epic Care Analyst II - Billing

Fort Wayne, IN · On-site

$47K - $63K/yr

... Reimbursement Contracts or Professional Billing Reimbursement Contracts ), accredited or ... Familiarity with information technology service management (ITSM) principals preferred. Familiarity ...

Parkview Health

Epic Care Analyst II - Billing

Fort Wayne, IN · On-site

$47K - $63K/yr

... Reimbursement Contracts or Professional Billing Reimbursement Contracts ), accredited or ... Familiarity with information technology service management (ITSM) principals preferred. Familiarity ...

Holiday Health Care

IT Manager

Evansville, IN

$90K - $111K/yr

Vendor, Budget, and Standards Management Managing vendor relationships, contracts, procurement ... Must be able to effectively mentor and manage team of 3 * ITSM experience (ticketing, SLA ...

Simtra BioPharma Solutions

Lead IT Engineer

Bloomington, IN · On-site

$94K - $124K/yr

Simtra BioPharma Solutions (Simtra) is a world-class Contract Development Manufacturing ... Proficiency in ServiceNow or similar ITSM platforms, leveraging advanced features (dashboards ...

TEKsystems

VIP Desktop Support

Indianapolis, IN · On-site

$25 - $30/hr

... of ITSM and ITIL processes including incident and problem management • Excellent knowledge of ... Experience Level Expert Level Job Type & Location This is a Contract position based out of ...

Simtra BioPharma Solutions

Lead IT Engineer

Bloomington, IN · On-site

$94K - $124K/yr

Simtra BioPharma Solutions (Simtra) is a world-class Contract Development Manufacturing ... Proficiency in ServiceNow or similar ITSM platforms, leveraging advanced features (dashboards ...

All JobsItsm Contract JobsItsm Contract Jobs in Indiana

Itsm Contract information

See Indiana salary details

$8

$36

$67

How much do itsm contract jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for itsm contract in Indiana is $36.25, according to ZipRecruiter salary data. Most workers in this role earn between $22.64 and $42.98 per hour, depending on experience, location, and employer.

What is an ITSM contract?

An ITSM (IT Service Management) contract is a formal agreement between a service provider and a client that outlines the terms, responsibilities, and expectations for delivering IT services. These contracts typically define the scope of services, service level agreements (SLAs), performance metrics, support response times, and fees. The purpose is to ensure both parties have a clear understanding of the services provided and the standards to be maintained, helping to manage risk and improve service quality.

What are the key skills and qualifications needed to thrive as an ITSM contract specialist, and why are they important?

To excel as an ITSM Contract Specialist, you need a solid understanding of IT service management frameworks, contract negotiation, and vendor management, often supported by ITIL certification and experience in procurement or legal compliance. Familiarity with ITSM tools like ServiceNow, contract management software, and related documentation systems is commonly required. Strong attention to detail, negotiation skills, and clear communication are essential soft skills for effective stakeholder collaboration and successful contract execution. These skills ensure that IT services are delivered efficiently, risks are managed, and organizational goals are met within agreed contractual terms.

What are some common challenges faced by professionals managing ITSM contracts, and how can they be effectively addressed?

Professionals managing ITSM (IT Service Management) contracts often face challenges such as aligning service levels with business needs, ensuring clear communication between vendors and internal stakeholders, and managing contract compliance. To address these, it's important to establish measurable SLAs, foster regular meetings with both IT and business teams, and utilize contract management tools for tracking obligations and performance. Being proactive in issue resolution and maintaining strong vendor relationships also contribute to smoother contract management and better service outcomes.

What is the difference between Itsm Contract vs Service Desk Analyst?

AspectItsm ContractService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, CompTIA A+, HDI-SD
Work EnvironmentContract-based, project-specific, IT service management teamsHelp desk, support center, IT support teams
Employer & IndustryIT service providers, consulting firms, large enterprisesCorporate IT departments, MSPs, support centers

While both roles involve IT service support, an Itsm Contract typically refers to a contractual agreement for IT service management projects, whereas a Service Desk Analyst is a role focused on providing frontline IT support. The contract role may involve overseeing multiple projects and ensuring service delivery, while the analyst handles day-to-day user issues. Understanding these differences helps organizations assign the right talent for specific IT support needs.

What are the most commonly searched types of Itsm jobs in Indiana?

The most popular types of Itsm jobs in Indiana are:

What are popular job titles related to Itsm Contract jobs in Indiana?

For Itsm Contract jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Itsm Contract jobs in Indiana look for?

The top searched job categories for Itsm Contract jobs in Indiana are:

Itsm Contract jobs near you
Infographic showing various Itsm Contract job openings in Indiana as of August 2026, with employment types broken down into 89% Full Time, 3% Part Time, and 8% Contract. Highlights an 75% Physical, 11% Hybrid, and 14% Remote job distribution, with an average salary of $75,405 per year, or $36.3 per hour.

IT Field Tech's (Indianapolis, IN)

ITSM Solutions LLC

Indianapolis, IN

$20 - $30/hr

Full-time

Re-posted 26 days ago

Job description

ITSM FieldTechs is building a dependable technician bench across Indiana for dispatched work orders and project deployments. This contract role is a strong fit for independent technicians, gig workers, students or interns with hands-on skills, small service companies, and anyone transitioning into field-based IT work who can be responsive, professional, and consistent. Technicians will travel to commercial, residential, and business locations to install, service, and troubleshoot IT and low-voltage equipment. Work may include POS installs and break/fix support, security camera/CCTV service, ATM or kiosk-related tasks, network cabling and connectivity troubleshooting, drive-thru system support, and other onsite technology requests depending on the client and location. Qualified candidates should have solid field experience, strong problem-solving ability, and reliable transportation. You must have a basic tool kit, a mobile phone, and a laptop, and you must be able to communicate clearly with dispatch while documenting work completed with notes and photos when required. Pay is competitive and issued on a biweekly schedule. Mileage is reimbursed one way at the federal rate of $0.67 per mile, and approved parts are reimbursed the same day when documented. Job Category: Field Technician Job Type: Contract Job Location: Indianapolis, IN

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