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Itsm Contract Jobs in Indiana (NOW HIRING)

Parkview Health

Epic Care Analyst II - Billing

Fort Wayne, IN · On-site

$47K - $63K/yr

... Reimbursement Contracts or Professional Billing Reimbursement Contracts ), accredited or ... Familiarity with information technology service management (ITSM) principals preferred. Familiarity ...

Harris

Own the full lifecycle of contracts for tooling and vendors used within Operations (cloud infrastructure, monitoring, ITSM, identity/security tooling, etc.), including renewals, usage tracking, and ...

Harris

Own the full lifecycle of contracts for tooling and vendors used within Operations (cloud infrastructure, monitoring, ITSM, identity/security tooling, etc.), including renewals, usage tracking, and ...

Holiday Health Care

IT Manager

Evansville, IN · On-site

$100K/yr

Vendor, Budget, and Standards Management Managing vendor relationships, contracts, procurement ... Must be able to effectively mentor and manage team of 3 * ITSM experience (ticketing, SLA ...

All JobsItsm Contract JobsItsm Contract Jobs in Indiana

Itsm Contract information

See Indiana salary details

$8

$36

$67

How much do itsm contract jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for itsm contract in Indiana is $36.25, according to ZipRecruiter salary data. Most workers in this role earn between $22.64 and $42.98 per hour, depending on experience, location, and employer.

What is an ITSM contract?

An ITSM (IT Service Management) contract is a formal agreement between a service provider and a client that outlines the terms, responsibilities, and expectations for delivering IT services. These contracts typically define the scope of services, service level agreements (SLAs), performance metrics, support response times, and fees. The purpose is to ensure both parties have a clear understanding of the services provided and the standards to be maintained, helping to manage risk and improve service quality.

What is the difference between Itsm Contract vs Service Desk Analyst?

AspectItsm ContractService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, CompTIA A+, HDI-SD
Work EnvironmentContract-based, project-specific, IT service management teamsHelp desk, support center, IT support teams
Employer & IndustryIT service providers, consulting firms, large enterprisesCorporate IT departments, MSPs, support centers

While both roles involve IT service support, an Itsm Contract typically refers to a contractual agreement for IT service management projects, whereas a Service Desk Analyst is a role focused on providing frontline IT support. The contract role may involve overseeing multiple projects and ensuring service delivery, while the analyst handles day-to-day user issues. Understanding these differences helps organizations assign the right talent for specific IT support needs.

What are the key skills and qualifications needed to thrive as an ITSM (IT Service Management) Contract Specialist, and why are they important?

To excel as an ITSM Contract Specialist, you need a solid understanding of IT service management frameworks, contract negotiation, and vendor management, often supported by ITIL certification and experience in procurement or legal compliance. Familiarity with ITSM tools like ServiceNow, contract management software, and related documentation systems is commonly required. Strong attention to detail, negotiation skills, and clear communication are essential soft skills for effective stakeholder collaboration and successful contract execution. These skills ensure that IT services are delivered efficiently, risks are managed, and organizational goals are met within agreed contractual terms.

What are some common challenges faced by professionals managing ITSM contracts, and how can they be effectively addressed?

Professionals managing ITSM (IT Service Management) contracts often face challenges such as aligning service levels with business needs, ensuring clear communication between vendors and internal stakeholders, and managing contract compliance. To address these, it's important to establish measurable SLAs, foster regular meetings with both IT and business teams, and utilize contract management tools for tracking obligations and performance. Being proactive in issue resolution and maintaining strong vendor relationships also contribute to smoother contract management and better service outcomes.
What are the most commonly searched types of Itsm jobs in Indiana? The most popular types of Itsm jobs in Indiana are:
What are popular job titles related to Itsm Contract jobs in Indiana? For Itsm Contract jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Itsm Contract jobs in Indiana look for? The top searched job categories for Itsm Contract jobs in Indiana are:
What cities in Indiana are hiring for Itsm Contract jobs? Cities in Indiana with the most Itsm Contract job openings:
Itsm Contract jobs near you
Infographic showing various Itsm Contract job openings in Indiana as of July 2026, with employment types broken down into 78% Full Time, and 22% Contract. Highlights an 86% In-person, and 14% Hybrid job distribution, with an average salary of $75,405 per year, or $36.3 per hour.

Epic Care Analyst II - Billing

Parkview Health

Fort Wayne, IN

$47K - $63K/yr

Full-time

Re-posted 9 days ago

Parkview Health rating

7.3

Company rating: 7.3 out of 10

Based on 274 frontline employees who took The Breakroom Quiz

306th of 890 rated healthcare providers

Job description

Summary: Independently maintains design and build expertise in Epic applications. Independently develops, upgrades and supports the Epic application, ensuring consistent documentation standards. Knowledge transfer with co-workers and client base is a key function of the position. Proposes solutions to team leader and manager surrounding documentation standards, efficiency, quality, reporting and/or system updates. Takes a leadership role in ensuring a learning approach in achieving knowledge proficiency in the Epic application from a functional and build perspective. Instrumental in growing team knowledge by engaging in critical thinking and analysis to seek and solve problems.

Education: Associate's degree in healthcare, computer or related field. Bachelor's degree in healthcare, computer or related field preferred.

Licensure/Certification: Epic certifications (Hospital Billing and/or Professional Billing, Hospital Billing Reimbursement Contracts or Professional Billing Reimbursement Contracts), accredited or proficiency status for specific application required at time of hire.

Experience: Minimum requirement of 4 years' experience in information technology, healthcare or another related field. Prefer candidates who have Experience with Community Connect, Epic Implementations, Acquisitions, Upgrades, Go-Lives, and Maintenance. Familiarity with information technology service management (ITSM) principals preferred. Familiarity with medical terminology and workflows preferred. Ability to translate business needs into technical specifications. Epic and/or third party knowledge strongly preferred. Possesses the ability to address process requirements. Demonstrates good customer relationship skills. Must be a team player. Skilled at problem solving, strong organization skills, strong attention to detail, and demonstrated ability to understand complex issues and communicate these issues to co-workers. Ability to communicate, both verbally and written, effectively with technical team, as well as leaders and end users.

What Parkview Health employees say

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About Parkview Health

Sourced by ZipRecruiter

Parkview Health, headquartered in Fort Wayne, IN, US, operates within the healthcare industry providing a wide range of medical services and community wellness programs. These include primary care, specialty health services, emergency care, rehabilitation, and home health services among others. The non-profit health system was founded in 1878 and continues to serve its surrounding communities with a dedication to quality health and wellness.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Fort Wayne, IN, US

Year founded

1995

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