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Itsm Manager Jobs in Indiana (NOW HIRING)

Virtusa

Database Administrator

Indianapolis, IN

Hands on with ITIL processes like Incident Management, Problem Management, Change Release Management, Configuration Management and Knowledge Management. * Knowledge and experience of using ITSM tools ...

Flexera

Asset Management * ITSM * Migration * Security * Demonstrated ability to create and execute business development initiatives * Ability to work collaboratively across multiple internal teams at ...

Harris

STC Health, a division of Harris; is seeking a Senior Manager, Operations who will lead our DevOps, ... ITSM, identity/security tooling, etc.), including renewals, usage tracking, and total cost of ...

Harris

STC Health, a division of Harris; is seeking a Senior Manager, Operations who will lead our DevOps, ... ITSM, identity/security tooling, etc.), including renewals, usage tracking, and total cost of ...

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Itsm Manager information

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$12

$49

$69

How much do itsm manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for itsm manager in Indiana is $49.38, according to ZipRecruiter salary data. Most workers in this role earn between $36.05 and $63.77 per hour, depending on experience, location, and employer.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are the most commonly searched types of Itsm jobs in Indiana?

The most popular types of Itsm jobs in Indiana are:

What are popular job titles related to Itsm Manager jobs in Indiana?

For Itsm Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Itsm Manager jobs in Indiana look for?

The top searched job categories for Itsm Manager jobs in Indiana are:

What cities in Indiana are hiring for Itsm Manager jobs?

Cities in Indiana with the most Itsm Manager job openings:

Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Indiana as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $102,719 per year, or $49.4 per hour.

2nd Shift BTS (IT) Specialist I

Boars Head Brands

New Castle, IN • On-site

Other

Posted 6 days ago

Job description

Hiring Company:
Boar's Head Provisions Co., Inc.
Overview:
Installs, modifies, configures, and repairs computer hardware and software systems, and provides technical and functional assistance to system users.
Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI's and Performance Metrics.
Installs, configures, troubleshoots, and upgrades computer related production equipment, such as labeling equipment, shop floor data collection terminals, hand-held terminals, HMI's, etc.
Tier 1 support and administration of telephony and voicemail systems. Installs and maintains physical equipment, user assignment of extensions, backbone cabling, phone lines, and fax devices. Acts as liaison between equipment vendors and the company.
Provides support in the administration and integration of local area network(s) (LAN) and wireless local area networks (WLAN), under the direction of the BTS Systems Support Supervisor, BTS Systems Support Manager, and/or Network & Security Team.
Implements, Maintains, & Supports any current or future electronic and technical systems, end user computing, or process execution systems, as required.
Installs, configures, monitor's, troubleshoots, and maintains stand-alone/network printers, mobile printers, label printers and/or Multi-Function Devices.
Creates, Updates, and maintains Standard Operating Procedures, How to Documents and Work Instructions at the direction and/or request of the BTS Systems Support Supervisor, BTS Systems Support Manager. Reviews documentation for accuracy and integration into Knowledge Management System.
Job Description:
Essential Duties and Responsibilities
  • Installs or assists in installation of hardware and peripheral components, such as HMI's/MMI's, mobile devices, monitors, keyboards, printers, and other similar or related equipment.
  • Installs/Configures specified software packages, such as operating systems, standard applications that would include but not limited to Microsoft Office Applications Suite, Windows current or future operating systems, proprietary ERP applications, custom applications, etc.
  • Instructs & Trains users in use of equipment, software, and manuals, including one on one training, and the creation of value added documentation. Provides additional and continued training as need in support of integrated hardware & software systems.
  • Performs infrastructure troubleshooting to isolate and diagnose common network or communication related problems.
  • Upgrades infrastructure hardware and software components as required and at the direction of IT System Support Supervisor, IT System Support Manager, and/or Network & Security Team.
  • Installs and troubleshoots wiring as required for local area network and telephony systems, including isolated or segmented networks.
  • Monitor functioning of manufacturing, distribution IT equipment to ensure systems operate in conformance with specifications.
  • Perform Preventive Maintenance on computers, HMI's, labeling & printing devices, peripherals, etc.
  • Support IT Technical Teams & IT Operations Team in continued expansion and ongoing support of Infrastructure & Server Equipment, including but not limited to UPS, Servers, Switch Gear, Storage, etc..
  • Administration of Incident Management & Request Fulfillment queues in ITSM Tool, focusing on continuous improvement and emphasis on root cause analysis.

Education and Experience
  • H.S. diploma, Technical. Electronic/Computer Training or Certifications, Two (2) years of college a plus.
  • One (1) to three (3) years of experience in a technical supported manufacturing or distribution environment a plus. Related Help Desk, Desktop, & Network Troubleshooting experience a plus.
  • A+ Certification a Plus, ITIL Certification a Plus

Additional Responsibilities
  • Additional responsibilities as directed by the IT Systems Support Supervisor, BTS Systems Support Manager or Director, IT Systems Support, Service Support, Plant Automation.

Work Environment
  • Ability to work various hours, including 2nd/3rd shift & weekends. Work schedules vary based on production needs: will include extended hours and weekend work.
  • Ability to work in confined areas, ceilings, and attic spaces to support infrastructure hardware or backbone cabling.
  • Ability to lift up to 50 lbs. in order to move and/or install necessary equipment.
  • Ability to work in refrigerated (34-38 degree) environment for prolonged periods.
  • Ability to work in high temperature areas (attic space) for prolonged periods.
  • Willing to travel if necessary for training & on-site systems support.

Location:
New Castle, IN
Time Type:
Full time
Department:
Management Information Systems

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