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Overnight Itsm Jobs (NOW HIRING)

The ITSM will nurture and develop these Key Accounts to the point where the account's sales volume ... Work requires willingness to work a flexible schedule and occasional overnight travel

The ITSM will nurture and develop these Key Accounts to the point where the account's sales volume ... Work requires willingness to work a flexible schedule and occasional overnight travel

The ITSM will nurture and develop these Key Accounts to the point where the account's sales volume ... Work requires willingness to work a flexible schedule and occasional overnight travel

The ITSM will nurture and develop these Key Accounts to the point where the account's sales volume ... Work requires willingness to work a flexible schedule and occasional overnight travel

The ITSM will nurture and develop these Key Accounts to the point where the account's sales volume ... Work requires willingness to work a flexible schedule and occasional overnight travel

The ITSM will nurture and develop these Key Accounts to the point where the account's sales volume ... Work requires willingness to work a flexible schedule and occasional overnight travel

The ITSM will nurture and develop these Key Accounts to the point where the account's sales volume ... Work requires willingness to work a flexible schedule and occasional overnight travel

The ITSM will nurture and develop these Key Accounts to the point where the account's sales volume ... Work requires willingness to work a flexible schedule and occasional overnight travel

The ITSM will nurture and develop these Key Accounts to the point where the account's sales volume ... Work requires willingness to work a flexible schedule and occasional overnight travel

The ITSM will nurture and develop these Key Accounts to the point where the account's sales volume ... Work requires willingness to work a flexible schedule and occasional overnight travel

The ITSM will nurture and develop these Key Accounts to the point where the account's sales volume ... Work requires willingness to work a flexible schedule and occasional overnight travel

The ITSM will nurture and develop these Key Accounts to the point where the account's sales volume ... Work requires willingness to work a flexible schedule and occasional overnight travel

... ITSM will nurture and develop these Key Accounts to the point where the account's sales volume ... overnight travel • Participating in Branch Lunch Learns, Open Houses, CAD days, and participating ...

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Overnight Itsm information

What is an Overnight ITSM?

Overnight ITSM (Information Technology Service Management) roles involve managing and supporting IT services and systems during nighttime hours. Professionals in these positions monitor IT infrastructure, respond to incidents, and ensure service continuity outside regular business hours. Their work helps organizations maintain 24/7 uptime, resolve technical issues promptly, and minimize disruptions to critical IT services. Overnight ITSM staff often collaborate with global teams and follow established ITIL processes to provide consistent and reliable support.

What are the key skills and qualifications needed to thrive as an Overnight ITSM?

To thrive as an Overnight ITSM (IT Service Management), you need a strong understanding of ITIL processes, incident management, and troubleshooting, often backed by relevant IT certifications such as ITIL Foundation or CompTIA. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is commonly required. Strong communication, analytical thinking, and the ability to remain calm under pressure are crucial soft skills in this role. These competencies ensure rapid resolution of incidents, maintain service continuity during off-hours, and support effective collaboration between global IT teams.

What are some common challenges faced by Overnight ITSM professionals and how can job seekers prepare for them?

Overnight ITSM professionals often encounter unique challenges such as resolving critical incidents with limited on-site resources, managing system updates during off-peak hours, and ensuring clear communication with daytime teams. To prepare, candidates should develop strong problem-solving skills, be comfortable working independently, and familiarize themselves with ITIL frameworks. It's also helpful to build effective documentation habits and maintain open channels for shift handovers, ensuring continuity and minimizing service disruptions.

What is the difference between Overnight Itsm vs Help Desk Technician?

AspectOvernight ItsmHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SCA
Work EnvironmentNight shifts, data centers, IT support teamsDay shifts, office or remote support
Industry UsageIT service management, enterprise supportCustomer support, technical assistance

Overnight Itsm professionals focus on managing IT services during night hours, often handling incident resolution and system monitoring. Help Desk Technicians typically work during daytime hours, providing direct support to end-users. While both roles require technical certifications like CompTIA A+ and involve troubleshooting, Overnight Itsm roles emphasize IT service management in a 24/7 environment, whereas Help Desk Technicians focus on user support during regular hours.

What are overnight itsm jobs?

Overnight ITSM jobs involve managing and supporting IT service management processes during nighttime hours, often including tasks like incident resolution, system monitoring, and maintaining service continuity. These roles typically require knowledge of ITSM frameworks such as ITIL and may involve working with ticketing tools like ServiceNow or Jira. They are suited for individuals comfortable working overnight shifts and handling technical issues independently.

What cities are hiring for Overnight Itsm jobs?

Cities with the most Overnight Itsm job openings:

What are the most commonly searched types of Itsm jobs?

The most popular types of Itsm jobs are:

What states have the most Overnight Itsm jobs?

States with the most job openings for Overnight Itsm jobs include:

Inside Territory Sales Manager

Daikin

San Jose, CA

$22 - $28/hr

Full-time

Posted 22 days ago


Daikin rating

7.6

Company rating: 7.6 out of 10

Based on 127 frontline employees who took The Breakroom Quiz

250th of 496 rated machine equipment manufacturers


Job description

The Inside Territory Sales Manager actively engages with COD House Accounts to grow sales and build a higher degree of customer loyalty. Increases sales of HVAC products to smaller accounts including commercial accounts for prospective and established customers. Is responsible for meeting established targets and quotas. This role requires one that is results driven and has a passion for sales. 

Position Responsibilities may include; 

• Plan, organize, maintain, develop and grow a volume driven and profitable base of ~50 Inside Sales Key Accounts.

• The ITSM will nurture and develop these Key Accounts to the point where the account’s sales volume, rate of growth, and interest in partnership warrants graduating the account to an outside Territory Sales Manager.

• When an ITSM successfully graduates accounts to TSMs, the ITSM will backfill those Inside Sales Key Accounts from the region’s House Account list.

• The ITSM will coordinate with their ASM to confirm which accounts are ready for graduation to TSMs.  The ASM will facilitate the account transfer and select the TSM to manage the graduated account.

• Maintain and improve sales revenue and gross margin.  

• Effectively recruit new dealers; train, support, and develop their business.  

• Develop proposals for presentation to prospective customers.  

• Maintain customer relationships with customer decision makers & support personnel through proactive communication.  

• Directly manage all aspects of ITSM Key Account customer base.  

• Update and maintain customer and sales information in CRM. 

• Establish and maintain collaborative relationships with the corporate office staff as well as the field sales organization. 

• Obtain and provide local market intelligence and feedback to the Sales Manager. 

• Develop annual business plan in conjunction with the Manager, which details activities to follow during the fiscal year and will focus the Sales Associate on meeting or exceeding sales quotas. 

• Responsible for all sales activities, from lead generation through close in an assigned territory. 

• Perform additional projects/duties to support ongoing business needs.

• Develop and execute territory strategies, dealer success plans, and engagement initiatives, while managing opportunities and leading dealer meetings to drive growth and strengthen partnerships

• Perform other tasks as assigned

Nature & Scope:

• Works within well-defined instructions

• Uses established procedures and works under supervision to perform assigned tasks 

• Work is closely supervised

Knowledge & Skills:

• HVAC knowledge preferred  

• SAP knowledge preferred

• Knowledge of advertising and sales promotion techniques 

• Strong abilities to educate and influence partners on HVAC products and programs  

• Possess excellent verbal & written communication and presentation skills 

• Analytical skills to forecast channel sales and results 

• Proven record of achieving planned quota 

• Proficient in MS Office - Word, Excel, and Power Point 

• Ability to establish positive working relationships with internal and external customers and employees 

• Ability to apply good judgement and strong work ethics and integrity on the job and results driven 

• Visibility requires maintaining a professional appearance and providing a positive company image to the public 

• Self-disciplined individual, who is able to manage a territory from in a Branch 

• Work requires willingness to work a flexible schedule and occasional overnight travel 

• Participating in Branch Lunch Learns, Open Houses, CAD days, and participating in batting cages.   

• Assigned accounts within their territory to help grow new business.  

Experience:

• 3+ years sales experience preferred

• HVAC experience preferred 

Education/Certification: High School Diploma or Equivalent 

People Management: No

Physical Requirements / Work Environment: Must be able to perform essential responsibilities with or without reasonable accommodations.

Reports To: Area Sales Manager

Pay: $22.00 to $28.00  

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.  


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