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Entry Level Itsm Jobs (NOW HIRING)

Sky Systems, Inc. (SkySys)

Experience using ITSM tools (ServiceNow, Jira). * Exposure to AV control systems or room management ... Experience working in enterprise or fast-paced onsite environments. * Entry-level certifications ...

ASM Research

Service Desk Agent

Exposure to ITSM tools such as ServiceNow for logging and tracking tickets within a structured service desk environment. * Entry-level certifications such as CompTIA A+ or ITIL Foundation indicating ...

GDR Group

Support Services Deskside Technician

Irvine, CA · On-site

$25 - $30/hr

This is an entry-level role with training and mentoring provided. If you enjoy learning, taking on ... Familiarity with ITSM / ticketing system terminology and concepts. * Participate in On-Call shift ...

Sky Systems, Inc. (SkySys)

IT/AV Support Engineer

Malvern, PA · On-site

$21 - $29/hr

Experience using ITSM tools (ServiceNow, Jira). * Exposure to AV control systems or room management ... Experience working in enterprise or fast-paced onsite environments. * Entry-level certifications ...

GDR Group

Support Services Deskside Technician

Irvine, CA · On-site

$25 - $30/hr

This is an entry-level role with training and mentoring provided. If you enjoy learning, taking on ... Familiarity with ITSM / ticketing system terminology and concepts. * Participate in On-Call shift ...

GDR

Support Services Deskside Technician

La Jolla, CA · On-site

$25 - $30/hr

This is an entry-level role with training and mentoring provided. If you enjoy learning, taking on ... Familiarity with ITSM / ticketing system terminology and concepts. * Participate in On-Call shift ...

GDR

Support Services Deskside Technician

Irvine, CA · On-site

$25 - $30/hr

This is an entry-level role with training and mentoring provided. If you enjoy learning, taking on ... Familiarity with ITSM / ticketing system terminology and concepts. * Participate in On-Call shift ...

GDR Group

Support Services Deskside Technician

Irvine, CA · On-site

$25 - $30/hr

This is an entry-level role with training and mentoring provided. If you enjoy learning, taking on ... Familiarity with ITSM / ticketing system terminology and concepts. * Participate in On-Call shift ...

DartPoints

NOC Technician - Shreveport, LA

Dallas, TX · On-site

Location: 601 Milam St, Shreveport, LA 71101 POSITION SUMMARY The entry-level NOC Technician I ... ITSM applications - 0 - 2 years • Troubleshooting process and procedures - 0 - 2 years • ...

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Entry Level Itsm information

What are some typical challenges faced by entry-level ITSM professionals when supporting IT service processes?

Entry-level ITSM professionals often encounter challenges such as adapting to complex IT service management tools, understanding intricate support workflows, and balancing multiple incoming service requests. Navigating strict service level agreements (SLAs) and prioritizing tasks effectively can also be demanding for those new to the role. However, these challenges are excellent opportunities to develop troubleshooting, communication, and organizational skills while gaining hands-on experience with industry-standard ITSM platforms and collaborating closely with cross-functional teams.

What jobs pay $700 a day?

Entry Level IT Service Management (ITSM) roles typically do not pay $700 a day; such high daily rates are more common in specialized consulting, project management, or freelance IT roles with advanced skills and certifications. Most entry-level ITSM positions offer hourly wages or salaries below this amount, but experienced consultants or contractors with niche expertise can command higher daily rates. Achieving $700 a day often requires significant experience, certifications like ITIL, or working as an independent contractor on complex projects.

What is the best entry level job in the IT field?

An entry-level ITSM (IT Service Management) role typically involves supporting IT services, managing tickets, and assisting with system maintenance. Common positions include Service Desk Analyst or IT Support Technician, which often require basic knowledge of ITIL frameworks, troubleshooting skills, and familiarity with ticketing tools like ServiceNow or Jira. These roles provide foundational experience for advancing in IT careers.

What is an Entry Level ITSM position?

An Entry Level ITSM (Information Technology Service Management) position is a starting role focused on helping organizations manage and deliver IT services effectively. People in this role typically handle tasks such as responding to service requests, troubleshooting IT issues, and helping maintain service management processes. They work under the guidance of senior ITSM professionals and may use ITSM tools to track incidents, changes, and service requests. This position is ideal for individuals looking to begin a career in IT service management and usually requires basic IT knowledge and strong communication skills.

What are the key skills and qualifications needed to thrive as an Entry Level ITSM professional, and why are they important?

To thrive as an Entry Level ITSM professional, you need a foundational understanding of IT service management principles, troubleshooting, and basic IT support skills, often supported by a relevant degree or certification such as ITIL Foundation. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Strong communication, problem-solving abilities, and attention to detail are crucial soft skills for effective issue resolution and customer support. These skills ensure efficient service delivery, user satisfaction, and smooth IT operations within organizations.

What is the difference between Entry Level Itsm vs Service Desk Analyst?

AspectEntry Level ItsmService Desk Analyst
CertificationsITIL Foundation, CompTIA A+ITIL Foundation, CompTIA A+
Work EnvironmentIT support teams, help deskHelp desk, support center
Industry UsageIT service management, tech companiesIT support, customer service

Entry Level Itsm and Service Desk Analyst roles often require similar certifications like ITIL Foundation and CompTIA A+. Both work in help desk environments within IT service management and support industries. While Entry Level Itsm focuses on implementing ITSM processes, Service Desk Analysts primarily handle user support and issue resolution. The roles are closely related, with overlapping skills and responsibilities, making them often interchangeable in job searches.

Does ITSM need coding?

Entry Level ITSM roles typically do not require extensive coding skills, as they focus on managing IT services, processes, and tools like ServiceNow or Jira. Basic scripting knowledge can be helpful for automation tasks, but most responsibilities involve process management, troubleshooting, and communication rather than programming.

What jobs pay 4000 a week without a degree?

Entry-level IT Service Management (ITSM) roles typically do not pay $4,000 per week without significant experience or certifications. High-paying jobs in technology or other fields that reach this level often require specialized skills, certifications, or extensive experience beyond entry-level positions. Most roles paying this amount without a degree are in sales, entrepreneurship, or specialized trades, but they are uncommon and usually involve high risk or commission-based pay structures.
More about Entry Level Itsm jobs
What cities are hiring for Entry Level Itsm jobs? Cities with the most Entry Level Itsm job openings:
What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
What states have the most Entry Level Itsm jobs? States with the most job openings for Entry Level Itsm jobs include:
What job categories do people searching Entry Level Itsm jobs look for? The top searched job categories for Entry Level Itsm jobs are:
Entry Level Itsm jobs near you
Infographic showing various Entry Level Itsm job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
IT Desktop Support - On Call

IT Desktop Support - On Call

Sky Systems, Inc. (SkySys)

Malvern, PA • On-site

Other

Posted 28 days ago

Job description

Job Title: Dispatch AV/IT Technician
Schedule: Variable, onsite based on dispatch needs

Role Overview
The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes dispatch support depending on location needs.
Responsibilities

  • Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.
  • Manage and track loaner/spare devices using customer-provided systems.
  • Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.
  • Manage conference room accounts (add/remove users, password resets, ownership updates).
  • Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).
  • Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).
  • Coordinate with third-party vendors and procurement teams when required.
  • Support equipment replacement or reset during failures under guidance from central IT.
  • Ability to work at height when required (ladder/lift).
  • Maintain communication with onsite/offsite teams to report changes, issues, or updates.
  • Ensure proper coverage during leaves and follow site operational processes/SOPs.


Must-Haves

  • 2–4 years of experience in IT and AV support.
  • Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.
  • Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets).
  • Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex).
  • Ability to perform physical tasks, including lifting equipment and working at height.
  • Strong communication, customer service, and documentation skills.
  • Ability to follow SOPs, ticketing processes, and escalation guidelines.


Good-to-Haves

  • Experience using ITSM tools (ServiceNow, Jira).
  • Exposure to AV control systems or room management systems.
  • Basic understanding of AV-over-IP or networked AV environments.
  • Experience working in enterprise or fast-paced onsite environments.
  • Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training).
  • Audio Visual Support
  • Basic understanding of networking and TCPIP
  • Basic understanding of fiber, copper, network infrastructure
  • Crestron Fusion
  • Hardware support
  • Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices
  • Ability to explain networks and connection types and troubleshoot multiple connection types \(Home or Corp)
  • Ability to explain work with and differentiate between different connection types & troubleshoot connectivity
  • Skilled Communications "Specialist, " known for delivering clear and succinct messages without disclosing internal details.
  • Experience working in an enterprise environment with Crestron/Fusion at the server and application layer
  • Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified
  • CompTI certA A+

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