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Entry Level Itsm Jobs in Washington, DC (NOW HIRING)

Leidos

Change Ticket Coordinator

Washington, DC

$57K - $104K/yr

Leidos seeks entry-level Change Ticket Coordinators for the SMIT program. The Change as a Service (CaaS) team will manage the lifecycle of design and network change tickets in the approved ITSM ...

ASM Research

Tier 1 Agent (Shift 1)

Arlington, VA · On-site

$21.50 - $28.50/hr

The Tier 1 Agent provides entry-level classified technical support for enterprise storage and ... Experience using IT Service Management (ITSM) tools for case tracking, incident documentation, and ...

Code Plus Inc

Helpdesk Technician

Fairfax, VA · On-site

$19.75 - $26.75/hr

This is an entry-level role ideal for candidates who are eager to grow their technical skills while ... Experience with or exposure to ServiceNow or another IT Service Management (ITSM) platform is a ...

Maximus

Junior ICAM System Administrator

VA · On-site +1

The Jr. ICAM System Administrator provides entry-level operational support for Identity, Credential ... IT service management (ITSM) or ticketing system while meeting defined SLAs. - Experience ...

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Entry Level Itsm information

What is an entry level ITSM?

An Entry Level ITSM (Information Technology Service Management) position is a starting role focused on helping organizations manage and deliver IT services effectively. People in this role typically handle tasks such as responding to service requests, troubleshooting IT issues, and helping maintain service management processes. They work under the guidance of senior ITSM professionals and may use ITSM tools to track incidents, changes, and service requests. This position is ideal for individuals looking to begin a career in IT service management and usually requires basic IT knowledge and strong communication skills.

What are some typical challenges faced by entry level ITSM professionals when supporting IT service processes?

Entry-level ITSM professionals often encounter challenges such as adapting to complex IT service management tools, understanding intricate support workflows, and balancing multiple incoming service requests. Navigating strict service level agreements (SLAs) and prioritizing tasks effectively can also be demanding for those new to the role. However, these challenges are excellent opportunities to develop troubleshooting, communication, and organizational skills while gaining hands-on experience with industry-standard ITSM platforms and collaborating closely with cross-functional teams.

What are the key skills and qualifications needed to thrive as an entry level ITSM professional, and why are they important?

To thrive as an Entry Level ITSM professional, you need a foundational understanding of IT service management principles, troubleshooting, and basic IT support skills, often supported by a relevant degree or certification such as ITIL Foundation. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Strong communication, problem-solving abilities, and attention to detail are crucial soft skills for effective issue resolution and customer support. These skills ensure efficient service delivery, user satisfaction, and smooth IT operations within organizations.

What is the difference between Entry Level Itsm vs Service Desk Analyst?

AspectEntry Level ItsmService Desk Analyst
CertificationsITIL Foundation, CompTIA A+ITIL Foundation, CompTIA A+
Work EnvironmentIT support teams, help deskHelp desk, support center
Industry UsageIT service management, tech companiesIT support, customer service

Entry Level Itsm and Service Desk Analyst roles often require similar certifications like ITIL Foundation and CompTIA A+. Both work in help desk environments within IT service management and support industries. While Entry Level Itsm focuses on implementing ITSM processes, Service Desk Analysts primarily handle user support and issue resolution. The roles are closely related, with overlapping skills and responsibilities, making them often interchangeable in job searches.

What are the most commonly searched types of Itsm jobs in Washington, DC?

The most popular types of Itsm jobs in Washington, DC are:

What are popular job titles related to Entry Level Itsm jobs in Washington, DC?

For Entry Level Itsm jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Entry Level Itsm jobs in Washington, DC look for?

The top searched job categories for Entry Level Itsm jobs in Washington, DC are:

Entry Level Itsm jobs near you
Infographic showing various Entry Level Itsm job openings in Washington, DC as of August 2026, with employment types broken down into 79% Full Time, 13% Part Time, and 8% Contract. Highlights an 72% Physical, 10% Hybrid, and 18% Remote job distribution.

Change Ticket Coordinator

Washington, DC

Leidos
IT Services • 10K+ employees

8.3

Company rating: 8.3 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

79th of 496 rated business services

People enjoy working here

Good employer

Recommended by students

Learn more about Leidosexternal

$57K - $104K/yr

Full-time

Posted 13 days ago

Job description

Leidos seeks entry-level Change Ticket Coordinators for the SMIT program. The Change as a Service (CaaS) team will manage the lifecycle of design and network change tickets in the approved ITSM system. It will support process efficiency and compliance by leveraging AI-driven tools and standardized templates for consistent and accurate ticket management across the Navy Enterprise Network (NEN).

Key Responsibilities:

  • Create, update, and close Unified Change tickets in ITSM systems (e.g., BMC Helix, Service Manager, ServiceNow).
  • Use AI tools to collect, validate, and populate ticket fields.
  • Track requirements, deliverables, and approval gates throughout the ticket lifecycle.
  • Provide status updates for leadership every 2-4 weeks, aligned to sprint cycles.
  • Maintain accurate records for notifications and audit readiness.
  • Collaborate with engineering and project management teams to ensure compliant change data.
  • Identify and escalate issues in the ticket lifecycle.
  • Contribute to continuous improvement of templates, catalog services, and automation workflows.

Required Qualifications:

  • 1+ years of experience in IT operations, service management, or change management (internship or entry-level experience acceptable).
  • Strong attention to detail and organizational skills.
  • Excellent written and verbal communication skills.
  • Ability to work collaboratively in a fast-paced, cross-functional environment.
  • U.S. citizenship and eligibility for government clearance (required for SMIT program).

Location:
Telework but access, as needed, to one of the following sites: NRFK, WNYD, JAXS, BREM, SDNI

Preferred Qualifications:

  • Experience with process automation, workflow tools, or AI-driven service agents (Claude Code, GenAI).
  • Experience or Certification with Agile or SAFe Agile processes
  • Experience in government or regulated environments.
  • Familiarity with ITSM ticketing systems (e.g., ServiceNow, Helix, Jira).
  • Associate's or Bachelor's Degree in IT, Engineering, Computer Science, or related field.
  • Experience with catalog design and service intake processes.

NGEN

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:August 12, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $57,850.00 - $104,575.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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