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Itsm Contract Jobs in Baton Rouge, LA (NOW HIRING)

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Itsm Contract information

See Baton Rouge, LA salary details

$8

$36

$67

How much do itsm contract jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for itsm contract in Baton Rouge, LA is $36.58, according to ZipRecruiter salary data. Most workers in this role earn between $22.84 and $43.41 per hour, depending on experience, location, and employer.

What is an ITSM contract?

An ITSM (IT Service Management) contract is a formal agreement between a service provider and a client that outlines the terms, responsibilities, and expectations for delivering IT services. These contracts typically define the scope of services, service level agreements (SLAs), performance metrics, support response times, and fees. The purpose is to ensure both parties have a clear understanding of the services provided and the standards to be maintained, helping to manage risk and improve service quality.

What are the key skills and qualifications needed to thrive as an ITSM contract specialist, and why are they important?

To excel as an ITSM Contract Specialist, you need a solid understanding of IT service management frameworks, contract negotiation, and vendor management, often supported by ITIL certification and experience in procurement or legal compliance. Familiarity with ITSM tools like ServiceNow, contract management software, and related documentation systems is commonly required. Strong attention to detail, negotiation skills, and clear communication are essential soft skills for effective stakeholder collaboration and successful contract execution. These skills ensure that IT services are delivered efficiently, risks are managed, and organizational goals are met within agreed contractual terms.

What are some common challenges faced by professionals managing ITSM contracts, and how can they be effectively addressed?

Professionals managing ITSM (IT Service Management) contracts often face challenges such as aligning service levels with business needs, ensuring clear communication between vendors and internal stakeholders, and managing contract compliance. To address these, it's important to establish measurable SLAs, foster regular meetings with both IT and business teams, and utilize contract management tools for tracking obligations and performance. Being proactive in issue resolution and maintaining strong vendor relationships also contribute to smoother contract management and better service outcomes.

What is the difference between Itsm Contract vs Service Desk Analyst?

AspectItsm ContractService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, CompTIA A+, HDI-SD
Work EnvironmentContract-based, project-specific, IT service management teamsHelp desk, support center, IT support teams
Employer & IndustryIT service providers, consulting firms, large enterprisesCorporate IT departments, MSPs, support centers

While both roles involve IT service support, an Itsm Contract typically refers to a contractual agreement for IT service management projects, whereas a Service Desk Analyst is a role focused on providing frontline IT support. The contract role may involve overseeing multiple projects and ensuring service delivery, while the analyst handles day-to-day user issues. Understanding these differences helps organizations assign the right talent for specific IT support needs.

What are the most commonly searched types of Itsm jobs in Baton Rouge, LA?

The most popular types of Itsm jobs in Baton Rouge, LA are:

What job categories do people searching Itsm Contract jobs in Baton Rouge, LA look for?

The top searched job categories for Itsm Contract jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Itsm Contract jobs?

Cities near Baton Rouge, LA with the most Itsm Contract job openings:

Itsm Contract jobs near you
Infographic showing various Itsm Contract job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 73% Full Time, and 27% Contract. Highlights an 91% In-person, and 9% Hybrid job distribution, with an average salary of $76,092 per year, or $36.6 per hour.

ServiceNow Platform Administrator

Baton Rouge, LA • On-site

ASM Research, An Accenture Federal Services Company
See more jobs at ASM Research, An Accenture Federal Services Companyexternal

Other

Re-posted 29 days ago

Job description

The role of a ServiceNow Platform Administrator involves managing and maintaining the ServiceNow platform to ensure its optimal performance and alignment with organizational needs. This includes tasks like system upgrades, user provisioning, reporting, and problem resolution, as well as managing access controls, and user permissions.

  • Tier 1 support of ServiceNow Platform Incidents, identifying issues and further troubleshooting efforts.

  • Collaborate with stakeholders to address system problems .

  • Serves as the back up to respond to user requests for system needs and upgrades or handles request that are more complex.

  • Troubleshoots and resolves complex problems in an efficient manner with little to no supervision.

  • Troubleshoot integration issues such as system/service accounts, API’s, User Management Certs, etc.

  • Manage Dashboards and reports to provide insights into platform usage, license allocations, and performance.

  • Support data driven decision making .

Minimum Qualifications

  • Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.

  • 4-6 years of experience in information technology, systems administration or other IT related field.

  • ServiceNow Certified System Administrator (CSA) Required and other relevant certifications are optional.

Other Job Specific Skills

  • Extensive experience reviewing various system log files.

  • HIWAVE management.

  • Proficiency in ServiceNow administration and development.

  • Knowledge of scripting languages like JavaScript, HTML, and CSS.

  • Strong analytical skills to diagnose and resolve technical issues.

  • Ability to communicate effectively with technical and non-technical stakeholders.

  • Prior experience in IT Service Management (ITSM).

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

65,400 - $100000

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

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