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Itsm Manager Jobs in Florida (NOW HIRING)

Deloitte

ITSM Process & Product Manager

Tampa, FL · On-site

The ITSM Process & Product Manager will lead initiatives to improve ITSM practices, focusing on incident, problem, change, and release management processes while collaborating with cross-functional ...

defi AUTO LLC

ITSM Specialist

Tallahassee, FL · On-site

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the ... The role also supports IT Operations Management (ITOM) initiatives by enhancing monitoring ...

ADP - RNOOID0029990995

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ITSM Support Engineer

Deerfield Beach, FL · On-site

Support customers across Tollanis business lines for all ITSM needs * Collaborate with and mentor ... Ensure change management discipline (CAB process, risk assessment, rollback planning) is followed ...

ADP - RNOOID0029990995

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ITSM Support Engineer

Deerfield Beach, FL · On-site

Support customers across Tollanis business lines for all ITSM needs * Collaborate with and mentor ... Ensure change management discipline (CAB process, risk assessment, rollback planning) is followed ...

Noblesoft Technologies

Project Manager

Jacksonville, FL · On-site

- Project Manager (ITOM / ITSM / CMDB / Decommission Process) Role Summary: The Project Manager will lead and manage IT Infrastructure (ITO), ITSM, CMDB, and Decommission projects. The role requires ...

MethodHub

ITSM Project leader

Tallahassee, FL · On-site

Position: Project Leader (IT Service Management Specialist) - (PR989908-R200493) Location ... Assists with the execution and maintenance of ServiceNow workflows across core ITSM processes ...

Accenture

Modern IT Service Management Manager

Miami, FL · On-site

We are seeking an experienced Manager, Modern IT Service Management to design and engineer service ... Engineer ITSM solutions in a platform-agnostic way - designing process and data models, integration ...

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Itsm Manager information

See Florida salary details

$10

$41

$59

How much do itsm manager jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for itsm manager in Florida is $41.96, according to ZipRecruiter salary data. Most workers in this role earn between $30.64 and $54.19 per hour, depending on experience, location, and employer.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are the most commonly searched types of Itsm jobs in Florida?

The most popular types of Itsm jobs in Florida are:

What are popular job titles related to Itsm Manager jobs in Florida?

For Itsm Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Itsm Manager jobs in Florida look for?

The top searched job categories for Itsm Manager jobs in Florida are:

What cities in Florida are hiring for Itsm Manager jobs?

Cities in Florida with the most Itsm Manager job openings:

Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Florida as of August 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 100% In-person job distribution, with an average salary of $87,286 per year, or $42 per hour.

ITSM Project Manager

Symbiotic Consulting Group

Jacksonville, FL • On-site

Other

Posted 8 days ago

Job description

We are seeking a highly organized and results-driven Project Manager to lead and deliver ITSM Implementation projects, preferably with Freshworks, from initiation to completion. The ideal candidate will have proven expertise in planning, execution, risk management, and cross-functional coordination to ensure projects are delivered on time, within scope, and within budget.

Key Responsibilities:

Lead end‑to‑end ITSM implementation projects, managing scope, timelines, risks, and resources.

Coordinate cross‑functional teams (Solution Architects, Implementation Engineers, Developers, Business Analysts).

Define project plans, milestones, and deliverables in alignment with client objectives.

Manage stakeholder communication, reporting, and governance.

Oversee requirements gathering, design workshops, and UAT sessions.

Ensure compliance with ITIL processes and enterprise standards.

Drive change management and adoption strategies for client organizations.

Monitor project KPIs, SLAs, and ensure measurable business outcomes.

Qualifications:

Experience in implementing ITSM ( e.g. Fresh works) implementation is highly desirable

Bachelor’s degree in Business, Management, Engineering, or related field

3–5 years of proven project management experience in ITSM Implementation Projects

Strong communication, stakeholder management, and leadership skills

Ensure effective collaboration with international stakeholders

PMP or equivalent certification preferred

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