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Itsm Manager Jobs in Florida (NOW HIRING)

Solomon Page

Project Manager

Orlando, FL · On-site

$50 - $55/hr

Manage multiple Technology Operations and ITSM initiatives simultaneously. * Drive improvements across Incident, Problem, and Change Management processes. * Support major incident response activities ...

ASR INTERNATIONAL

Configuration Manager

Tampa, FL · On-site

$75K - $110K/yr

... ITSM) best practices. The Configuration Manager supports the Senior Configuration Manager in executing Configuration Management processes and maintaining the integrity of enterprise configuration ...

Asr-International-

Configuration Manager

Tampa, FL · On-site

$125 - $150/hr

... ITSM) best practices. The Configuration Manager supports the Senior Configuration Manager in executing Configuration Management processes and maintaining the integrity of enterprise configuration ...

ASR INTERNATIONAL

Configuration Manager

Tampa, FL · On-site

$125 - $150/hr

... ITSM) best practices. The Configuration Manager supports the Senior Configuration Manager in executing Configuration Management processes and maintaining the integrity of enterprise configuration ...

Nubank

Staff IT Engineer - Service Management

Miami, FL · On-site

$178K - $267K/yr

Continuing to build and own Nubank's ITSM practice, defining and implementing core ITIL v4 processes: incident, problem, change, service request, and knowledge management. * Establishing a service ...

Fortegra

ServiceNow Engineer

Jacksonville, FL · On-site

$48.50 - $66.75/hr

We are seeking a ServiceNow Engineering Leader to own and evolve our enterprise ServiceNow platforms spanning IT Service Management (ITSM), Business Continuity Management (BCM), Security Operations ...

Intrepidgs

Program Manager

Melbourne, FL · On-site

Experience with APMS, ITAS, and ITSM tools and processes. * Strong leadership, communication, and organizational skills with the ability to manage multiple concurrent projects. LICENSES ...

LotSolutions, Inc.

ServiceNow Engineer

Jacksonville, FL

$48.50 - $66.75/hr

We are seeking a ServiceNow Engineering Leader to own and evolve our enterprise ServiceNow platforms spanning IT Service Management (ITSM), Business Continuity Management (BCM), Security Operations ...

Nuway Solutions

ServiceNow Developer

Juno Beach, FL · On-site

$52.75 - $72.50/hr

Experience with development and implementation of Service Now ITSM/Service Desk modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management ...

Trustbridge

ServiceNow Administrator

Bradenton, FL · On-site

$100 - $125/hr

Administer and maintain the ServiceNow platform, including user management, roles, groups, and permissions, in line with ITSM best practices. * Configure and integrate ServiceNow modules (Incident ...

ASR INTERNATIONAL

Senior Configuration Manager

Tampa, FL · On-site

$88K - $135K/yr

The Senior Configuration Manager will serve as ASR's primary Configuration Management point of contact and advisor to Government stakeholders, ensuring compliance with ITSM best practices and ...

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All JobsItsm JobsItsm Manager JobsItsm Manager Jobs in Florida

Itsm Manager information

See Florida salary details

$10

$41

$59

How much do itsm manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for itsm manager in Florida is $41.96, according to ZipRecruiter salary data. Most workers in this role earn between $30.64 and $54.19 per hour, depending on experience, location, and employer.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are the most commonly searched types of Itsm jobs in Florida?

The most popular types of Itsm jobs in Florida are:

What are popular job titles related to Itsm Manager jobs in Florida?

For Itsm Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Itsm Manager jobs in Florida look for?

The top searched job categories for Itsm Manager jobs in Florida are:

What cities in Florida are hiring for Itsm Manager jobs?

Cities in Florida with the most Itsm Manager job openings:

Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Florida as of August 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $87,286 per year, or $42 per hour.

Project Manager

Solomon Page

Orlando, FL • On-site

$50 - $55/hr

Contractor

Medical, Dental, Retirement

Posted 12 days ago

Job description

Our client is looking to fill the role of Project Manager. This role will lead a major operational transition project while managing multiple concurrent IT Service Management (ITSM) initiatives focused on service reliability and operational excellence.
  • Pay Rate Range - $50-55/HR on W2

Responsibilities:
  • Lead a large-scale operational transition project, coordinating cross-functional teams and stakeholders.
  • Manage multiple Technology Operations and ITSM initiatives simultaneously.
  • Drive improvements across Incident, Problem, and Change Management processes.
  • Support major incident response activities, reviews, and corrective action tracking.
  • Provide executive-level project reporting, risk management, and stakeholder communications.
  • Ensure operational continuity through effective planning, prioritization, and governance.

Required Qualifications:
  • 5+ years of Technical Project or Program Management experience.
  • Strong knowledge of ITIL, Incident Management, Problem Management, and Change Management.
  • Experience in Technology Operations, NOC, Service Desk, Command Center, or IT Operations environments.
  • Proficiency with Jira, Jira Service Management, ServiceNow, or similar ITSM tools.
  • Excellent stakeholder management, communication, and presentation skills.
  • Strong analytical, organizational, and problem-solving abilities.

Preferred Qualifications:
  • Experience supporting international operational transitions.
  • Experience in Technology Operations or Incident Management environments.
  • PMP, ITIL Foundation, or Scrum certifications.
  • Experience with Power BI or other reporting/dashboard tools.
  • French language skills are highly preferred.

If you meet the required qualifications and are interested in this role, please apply today.
The Solomon Page Distinction
Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook , and LinkedIn .
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