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Itsm Manager Jobs in Florida (NOW HIRING)

Publix

Lead ServiceNow Software Engineer

Lakeland, FL · On-site

$100 - $130/hr

This role requires a hands‑on technical leader who can independently drive ServiceNow implementations, integrations, CMDB, ITSM, and ITOM solutions from business requirements through design ...

HPTech Inc.

ServiceNow Project Manager

Tallahassee, FL · On-site

... ITSM experience ⚫ CMDB experience ⚫ITOM experience Employee Center experience Case Management experience • Organizational Change Management experience • Government sector experience The ...

Pearson

Senior Lead, Service Management

Tallahassee, FL · On-site

Pearson, the world's leading learning company, is seeking a Head of IT Service Management to lead the enterprise-wide ITSM capability within the Office of the Chief Technology Officer (OCTO) . In ...

New

Empath Health

ServiceNow Administrator

Bradenton, FL · On-site

... ITSM methodologies. * Continuously evaluate and refine ServiceNow processes to enhance service delivery, incident response, and change management. * Monitor system performance, apply upgrades and ...

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Itsm Manager information

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$10

$41

$59

How much do itsm manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for itsm manager in Florida is $41.96, according to ZipRecruiter salary data. Most workers in this role earn between $30.64 and $54.19 per hour, depending on experience, location, and employer.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are the most commonly searched types of Itsm jobs in Florida?

The most popular types of Itsm jobs in Florida are:

What are popular job titles related to Itsm Manager jobs in Florida?

For Itsm Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Itsm Manager jobs in Florida look for?

The top searched job categories for Itsm Manager jobs in Florida are:

What cities in Florida are hiring for Itsm Manager jobs?

Cities in Florida with the most Itsm Manager job openings:

Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Florida as of August 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $87,286 per year, or $42 per hour.

Senior Configuration Manager

ASR International Corporation

Tampa, FL • On-site

$88K - $135K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

ASR International is seeking an experienced Senior Configuration Manager to support the Joint Communications Support Element (JCSE) enterprise infrastructure and Configuration Management (CM) program. The Senior Configuration Manager serves as the lead Configuration Management professional supporting the JCSE enterprise infrastructure. This position provides strategic oversight of Configuration Management processes, CMDB governance, configuration baselines, change management activities, and Configuration Control Board (CCB) operations. The Senior Configuration Manager will serve as ASR's primary Configuration Management point of contact and advisor to Government stakeholders, ensuring compliance with ITSM best practices and configuration management standards throughout the enterprise lifecycle.
Responsibilities:
  • Lead the execution, governance, and continuous improvement of the JCSE Configuration Management program supporting enterprise IT and communications systems.
  • Provide technical leadership, oversight, and mentorship to Configuration Management personnel supporting contract operations.
  • Provide configuration identification, configuration control, configuration status accounting, configuration verification, and configuration audit support for enterprise IT systems.
  • Develop, maintain, and continuously improve the Configuration Management Database (CMDB), ensuring Configuration Items (CIs), relationships, and attributes remain accurate and current.
  • Coordinate, schedule, facilitate, and document Configuration Control Board (CCB) meetings, working groups, and change management reviews.
  • Review, evaluate, track, and report Requests for Change (RFCs), engineering changes, deviations, waivers, and implementation activities.
  • Develop and maintain Configuration Management Plans, Change Management Plans, CCB Charters, Standard Operating Procedures (SOPs), and related governance documentation.
  • Establish and maintain configuration baselines for hardware, software, network infrastructure, and associated documentation.
  • Support Integrated Product Teams (IPTs) and advise stakeholders regarding configuration control processes, prioritization of changes, and implementation planning.
  • Validate configuration changes and ensure all modifications are accurately documented within the CMDB and supporting repositories.
  • Conduct data validation, reconciliation, and CMDB cleansing activities to improve system accuracy and data integrity.
  • Perform configuration verification and audit activities to ensure compliance with established standards, policies, and procedures.
  • Monitor and report configuration status, implementation progress, and audit findings through recurring metrics and management reports.
  • Provide configuration management guidance and training to system administrators, engineers, and end users.
  • Maintain complete traceability of approved changes and support lifecycle management of enterprise infrastructure assets.
  • Prepare monthly status reports, meeting minutes, technical briefings, and executive-level presentations.
  • Collaborate with Government and contractor personnel to support mission readiness and continuous service improvement initiatives.
  • Serve as the lead Configuration Management authority supporting JCSE Configuration Management operations.
  • Provide strategic oversight of CMDB governance, data quality initiatives, and configuration baseline management.
  • Act as the primary liaison between Government leadership, engineering teams, operational stakeholders, and contractor personnel.
  • Provide recommendations regarding configuration risks, change prioritization, implementation strategies, and process improvements.
  • Develop executive-level briefings, metrics, dashboards, and reporting products supporting enterprise Configuration Management decisions.
  • Lead Configuration Verification, Functional Configuration Audit (FCA), and audit remediation activities.
Required Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, Business, or a related field.
  • Minimum of eight (8) years of Configuration Management experience supporting enterprise IT, telecommunications, or Department of Defense (DoD) environments; ten (10) or more years preferred.
  • Active Secret security clearance required. Must be a US citizen.
  • ITIL Foundation certification or equivalent IT Service Management (ITSM) training.
  • Experience developing, implementing, and maintaining Configuration Management processes and CMDB solutions.
  • Experience supporting Configuration Control Boards (CCBs), change management programs, and configuration audits.
  • Demonstrated experience leading Configuration Management teams, programs, or enterprise-wide initiatives.
  • Knowledge of configuration management principles, lifecycle management, and industry best practices.
  • Strong written and verbal communication skills, including the ability to brief Government leadership and technical stakeholders.
  • Experience developing Configuration Management Plans, Change Management Plans, SOPs, and related governance documentation.
Preferred Qualifications:
  • Experience supporting Joint, Air Force, Combatant Command, or other DoD organizations.
  • Experience with ServiceNow or other enterprise ITSM/CMDB platforms.
  • Experience supporting enterprise network, telecommunications, SATCOM, or mission-critical communications environments.
  • PMP, CISSP, ITIL Advanced, or other relevant industry certifications.
  • Experience supporting Functional Configuration Audits (FCA) and Physical Configuration Audits (PCA).
  • Prior experience mentoring or supervising Configuration Management personnel.

**Please note that your resume and candidacy is subject to customer approval and acceptance and clearing of the required background check. Salary is negotiable and commensurate with background and applicable required job experience.**
About ASR International
ASR provides world-wide Management and Technical Support Services to Government agencies and Fortune 500 customers. Founded in 1986 and headquartered in Long Island, NY, ASR serves its clients with a full spectrum of complex professional and technical support services including Construction Management, Engineering, Logistics, Project Management and Quality Control across the U.S. and in more than 40 countries worldwide.
Benefits
Hired applicants may be eligible for benefits, including but not limited to, an excellent compensation package and comprehensive benefits package which include a flexible work schedule, Paid Holidays, Paid Time Off and Sick Days, Health Insurance (medical, dental and vision); and a 401(k) plan.
The salary range provided for this role is a good faith estimate representative of all experience levels. ASR considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
This job description is intended to describe the general nature and level of work performed by people assigned to this job description. The job description is not intended to be an exhaustive list of responsibilities, duties and skills required for this position. Please note that your resume and candidacy may be subject to customer approval, acceptance and clearing of the required background check and successfully obtaining and maintaining any required security clearances, if any.
ASR is committed to the policy of equal employment opportunity. In order to provide equal employment and advancement opportunities to all individuals, employment and promotion decisions at ASR are based on merit, qualifications, and abilities. ASR's hiring and employment practices are not influenced or affected by an applicant's or employee's race, color, religion, sex, national origin, age, veteran status, marital status, ancestry, ethnicity, physical or mental handicap / disability which is unrelated to job performance, sexual orientation or any other characteristic / classification protected by law.

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