Senior Desktop Support Analyst Jobs in Florida (NOW HIRING)

Job Summary:
1872 Consulting is a company that specializes in IT solutions, and they are seeking a Senior Desktop Support Analyst to provide day-to-day support of PC hardware and software. The role involves troubleshooting, maintaining conference room technology, and assisting the Global IT Service Desk as needed.
Responsibilities:
• Excellent judgment in assessing user issues; intermediate trouble-shooting methodology.
• Ability to work to the best resolution either through own knowledge or proper, timely escalation.
• Proficient in Windows 10 OS and core application suite; including the Microsoft Suite and various applications.
• Intermediate knowledge of Remote Computing and Citrix experience.
• Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues
• Intermediate knowledge of iOS setup and troubleshooting.
• Knowledge of networks including wireless experience.
• Intermediate understanding and knowledge of Voice over IP (VOIP) telephone systems.
• Demonstrates the willingness and ability to help other team members on difficult issues.
• Documents new findings/solutions and processes
• Adheres to use of call ticketing system for each incident (e.g. request, issues, etc.).
• Understands and follows ticket ownership guidelines and system usage.
• Solid ability to research information through internal and external sources.
• Adheres to written procedures, checklists and all quality control associated with project rollouts.
• Participates in on-call and overtime on an as needed basis.
• Ability to setup and troubleshoot video and audio in conference rooms.
• Support the day-to-day Conference Center Technology operational needs. Set up audio conferences (microphones, sound systems, speakerphones, conference calls).
• Set up and Support remote Zoom, WebEx, MS Teams and Remo events.
• Set up presentation equipment (LCD projectors, screens, videos).
• Become proficient on the operation of Crestron program.
Qualifications:
Required:
• 5+ years of experience with IT Technical Support
• At least 2+ years of experience with desktop/in person support
• Must have strong experience supporting hardware and software in a Microsoft environment
• Must have experience supporting laptops, desktops and mobile devices
• Excellent judgment in assessing user issues; intermediate trouble-shooting methodology.
• Ability to work to the best resolution either through own knowledge or proper, timely escalation.
• Proficient in Windows 10 OS and core application suite; including the Microsoft Suite and various applications.
• Intermediate knowledge of Remote Computing and Citrix experience.
• Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues
• Intermediate knowledge of iOS setup and troubleshooting.
• Knowledge of networks including wireless experience.
• Intermediate understanding and knowledge of Voice over IP (VOIP) telephone systems.
• Demonstrates the willingness and ability to help other team members on difficult issues.
• Documents new findings/solutions and processes
• Adheres to use of call ticketing system for each incident (e.g. request, issues, etc.).
• Understands and follows ticket ownership guidelines and system usage.
• Solid ability to research information through internal and external sources.
• Adheres to written procedures, checklists and all quality control associated with project rollouts.
• Participates in on-call and overtime on an as needed basis.
• Ability to setup and troubleshoot video and audio in conference rooms.
• Support the day-to-day Conference Center Technology operational needs. Set up audio conferences (microphones, sound systems, speakerphones, conference calls).
• Set up and Support remote Zoom, WebEx, MS Teams and Remo events.
• Set up presentation equipment (LCD projectors, screens, videos).
• Become proficient on the operation of Crestron program.
Preferred:
• Citrix support
• Avaya support
• AirWatch or another Mobile Device Management experience
• AV Support – ideally with Polycom
Company:
1872 Consulting is a recruitment and IT consulting company. Founded in 1872, the company is headquartered in Chicago, USA, with a team of 11-50 employees. The company is currently Early Stage.