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Technical Support Lead Jobs (NOW HIRING)

Island

Technical Support Team Lead

Coppell, TX · On-site

In this role, you will lead a local team of 7+ Technical Support Engineers on-site, anchoring our physical hub while maintaining an elite technical bar and delivering an exceptional customer ...

Interact Software

Technical Support Team Lead

$95K - $110K/yr

Technical Support Team Lead Department: Engineering Employment Type: Full Time Location: Remote, US Reporting To: Andy Buckley Compensation: $95,000 - $110,000 / year Description Interact provides ...

nLeague

Technical support

Atlanta, GA · On-site

May serve as a lead or train staff. Qualifications: * High school diploma or GED AND Two years of ... Minimum 5 years' experience providing both front and back end technical support for 3rd party ...

Group Nine

Technical Support

Naperville, IL · On-site

Proven ability to lead conversations with confidence, and clarity * Ability to work well in high ... Ankit Kumar Sr. Technical Recruiter We Support DIRECT CLIENTS, System Integrators and Prime Vendors!

OCH Technologies LLC

Technical Support

Leesburg, VA · On-site

$37K - $47K/yr

Description: OCH Technologies is seeking a Technical Support professional in support of an FAA ... Adaptable - We swiftly adapt to changes, seizing opportunities to innovate and lead. * People ...

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How much do technical support lead jobs pay per year?

As of Jul 17, 2026, the average yearly pay for technical support lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is the difference between Technical Support Lead vs Technical Support Specialist?

AspectTechnical Support LeadTechnical Support Specialist
CredentialsTypically requires relevant certifications (e.g., CompTIA, Microsoft) and experienceOften requires similar certifications and entry-level to mid-level experience
Work EnvironmentLeads support teams, manages escalations, and coordinates troubleshooting effortsProvides direct technical support to customers or end-users
Employer & Industry UsageUsed across IT, tech companies, and service providersCommon in IT support, customer service, and technical departments

The main difference is that the Technical Support Lead oversees support teams and manages escalations, while the Technical Support Specialist focuses on providing direct technical assistance to users. The Lead role involves leadership responsibilities, whereas the Specialist role is more hands-on with technical problem-solving.

What does a technical support lead do?

A technical support lead oversees a team responsible for resolving technical issues for customers or internal users. They coordinate support activities, provide guidance, troubleshoot complex problems, and ensure service quality, often using tools like ticketing systems and technical documentation. Strong communication, technical knowledge, and leadership skills are essential for this role.

How does a Technical Support Lead typically collaborate with other departments to resolve complex technical issues?

Technical Support Leads often work closely with engineering, product management, and quality assurance teams to resolve challenging customer issues. When a problem exceeds standard troubleshooting protocols, the lead escalates cases and communicates detailed technical information to the appropriate department. This cross-functional collaboration ensures timely resolutions, enhances product improvements, and provides valuable feedback to both customers and internal teams. Effective communication and coordination are essential to maintain customer satisfaction and drive continuous service enhancements.

What is the highest salary for technical support?

The highest salaries for a Technical Support Lead can reach over $100,000 annually, especially in large companies or tech hubs, with experienced professionals in specialized industries or with advanced certifications earning higher compensation. Salary depends on factors such as location, company size, and technical expertise, including skills in troubleshooting, network management, and customer service.

What is the technical lead salary?

The salary for a Technical Support Lead typically ranges from $60,000 to $100,000 annually, depending on experience, location, and industry. This role often requires strong technical skills, leadership abilities, and familiarity with support tools and systems.

Is AI replacing tech support?

As a Technical Support Lead, you should know that AI is automating certain routine tasks in tech support, such as troubleshooting common issues and providing basic customer assistance. However, AI currently complements human support rather than replacing it entirely, as complex problems still require human judgment and expertise. Technical support roles continue to evolve with AI tools, emphasizing skills in problem-solving and customer communication.

What are the key skills and qualifications needed to thrive as a Technical Support Lead, and why are they important?

To thrive as a Technical Support Lead, you need a strong background in IT support, troubleshooting, and customer service, often supported by a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or Jira, knowledge base management, and certifications such as CompTIA A+ or ITIL are typically required. Leadership, effective communication, and problem-solving skills help you manage teams and resolve escalated issues efficiently. These abilities are crucial for ensuring high-quality support, maintaining customer satisfaction, and leading support teams effectively.

What are Technical Support Leads?

Technical Support Leads are professionals responsible for overseeing a team of technical support specialists who assist customers with technical issues related to products or services. They manage daily operations, provide guidance and training to support staff, and help resolve complex technical problems. In addition, Technical Support Leads often collaborate with other departments to improve support processes and ensure customer satisfaction. Their role is crucial in maintaining high-quality technical support and efficient issue resolution.
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Technical Support Lead jobs near you
HVAC Lead Technical Support Specialist

HVAC Lead Technical Support Specialist

AAON, Inc.

Tulsa, OK • On-site

Full-time

Re-posted 6 days ago

AAON rating

8.0

Company rating: 8.0 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

150th of 430 rated machine equipment manufacturers

Job description

Job Description:
The HVAC Technical Support Lead is the senior technical authority and for support operations. This role is responsible for defining and leading the escalation framework, ensuring mission-critical systems remain operational, and directly influencing customer satisfaction, revenue protection, and brand reputation across the United States.
As the primary escalation point for complex field issues, the Technical Support Lead partners closely with engineering, manufacturing, quality, and service teams to resolve high-impact technical challenges. This position shapes support strategy, monitors and reports on performance metrics for the support organization, and ensures consistent knowledge transfer and training across field technicians and technical specialists.
The Technical Support Lead is accountable not only for resolving immediate technical issues but also for driving continuous improvement initiatives that enhance system reliability, reduce warranty exposure, and optimize lifecycle serviceability. This role requires deep HVAC mechanical and electrical expertise, strong leadership, and the ability to operate effectively under high-pressure, time-sensitive conditions.
Lead Technical Support
Primary Focus: Team leadership and strategic technical direction.
  • Provide technical leadership across the entire support organization.
  • Define escalation architecture, performance standards, and resolution metrics.
  • Monitor, report and enforce KPIs tied to uptime, warranty reduction, and case resolution efficiency.
  • Advise leadership on systemic risk exposure and mitigation strategies.
  • Drive continuous improvement initiatives across engineering, service, and manufacturing.
  • Lead post-mortem analysis for high-visibility system failures.
  • Oversee training strategy for technical support teams.
  • Coordinate with internal and external Engineering to drive Quality and Manufacturing communication to resolve systemic field issues.

Impact Level:
High-level influence on profitability, customer retention, and national field performance standards.
Core Responsibilities
  • Protects system uptime in mission-critical environments.
  • Mitigates financial exposure and warranty risk.
  • Safeguards customer relationships and brand equity.
  • Interprets wiring diagrams, sequence of operation, and mechanical schematics with precision.
  • Guides technicians toward safe, code-compliant, and performance-driven solutions.
  • Communicate with authority during high-pressure field events.
  • Documents technical findings to improve organizational learning.
  • Travels as required to resolve high-impact cases or support national initiatives.

Required Skills & Competencies
  • Advanced diagnostic expertise in commercial HVAC mechanical and electrical systems.
  • Strong working knowledge of refrigeration circuits, airflow dynamics, safety controls, and system integration.
  • High-level proficiency interpreting complex wiring diagrams and control schematics.
  • Deep understanding of commercial HVAC controls platforms and safety standards.
  • Ability to analyze systemic patterns and perform root cause analysis.
  • Clear, confident technical communication during live service events.
  • Strong professional judgment and customer-facing composure.
  • Capacity to manage multiple escalations under time-sensitive conditions.
  • Business awareness of warranty exposure, uptime risk, and customer retention impact.

Disclaimer:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

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