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Technical Support Lead Jobs (NOW HIRING)

Element Logic

Technical Support Analyst

Melbourne, FL · On-site

Collaborate with Technical Support Lead & relevant product teams to escalate and resolve complex software & electromechanical issues. * Participate in DCMS and Controls SW training sessions, both ...

Interact Software

Technical Support Team Lead

$95K - $110K/yr

Technical Support Team Lead Department: Engineering Employment Type: Full Time Location: Remote, US Reporting To: Andy Buckley Compensation: $95,000 - $110,000 / year Description Interact provides ...

New

nLeague

Technical support

Atlanta, GA · On-site

May serve as a lead or train staff. Qualifications: * High school diploma or GED AND Two years of ... Minimum 5 years' experience providing both front and back end technical support for 3rd party ...

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$30K

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How much do technical support lead jobs pay per year?

As of Jun 5, 2026, the average yearly pay for technical support lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Lead, and why are they important?

To thrive as a Technical Support Lead, you need a strong background in IT support, troubleshooting, and customer service, often supported by a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or Jira, knowledge base management, and certifications such as CompTIA A+ or ITIL are typically required. Leadership, effective communication, and problem-solving skills help you manage teams and resolve escalated issues efficiently. These abilities are crucial for ensuring high-quality support, maintaining customer satisfaction, and leading support teams effectively.

How does a Technical Support Lead typically collaborate with other departments to resolve complex technical issues?

Technical Support Leads often work closely with engineering, product management, and quality assurance teams to resolve challenging customer issues. When a problem exceeds standard troubleshooting protocols, the lead escalates cases and communicates detailed technical information to the appropriate department. This cross-functional collaboration ensures timely resolutions, enhances product improvements, and provides valuable feedback to both customers and internal teams. Effective communication and coordination are essential to maintain customer satisfaction and drive continuous service enhancements.

What are Technical Support Leads?

Technical Support Leads are professionals responsible for overseeing a team of technical support specialists who assist customers with technical issues related to products or services. They manage daily operations, provide guidance and training to support staff, and help resolve complex technical problems. In addition, Technical Support Leads often collaborate with other departments to improve support processes and ensure customer satisfaction. Their role is crucial in maintaining high-quality technical support and efficient issue resolution.

What is the difference between Technical Support Lead vs Technical Support Specialist?

AspectTechnical Support LeadTechnical Support Specialist
CredentialsTypically requires relevant certifications (e.g., CompTIA, Microsoft) and experienceOften requires similar certifications and entry-level to mid-level experience
Work EnvironmentLeads support teams, manages escalations, and coordinates troubleshooting effortsProvides direct technical support to customers or end-users
Employer & Industry UsageUsed across IT, tech companies, and service providersCommon in IT support, customer service, and technical departments

The main difference is that the Technical Support Lead oversees support teams and manages escalations, while the Technical Support Specialist focuses on providing direct technical assistance to users. The Lead role involves leadership responsibilities, whereas the Specialist role is more hands-on with technical problem-solving.

More about Technical Support Lead jobs
What cities are hiring for Technical Support Lead jobs? Cities with the most Technical Support Lead job openings:
What states have the most Technical Support Lead jobs? States with the most job openings for Technical Support Lead jobs include:
What job categories do people searching Technical Support Lead jobs look for? The top searched job categories for Technical Support Lead jobs are:
Technical Support Lead jobs near you
Infographic showing various Technical Support Lead job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 86% Full Time, 5% Part Time, 3% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $156,348 per year, or $75.2 per hour.
Client Technical Support Lead, Information Technology, Full-Time, Days

Client Technical Support Lead, Information Technology, Full-Time, Days

MarinHealth

San Rafael, CA • On-site

Full-time

Posted 3 days ago

Job description

Job Summary:
MarinHealth is an integrated healthcare system with a commitment to innovation and quality care. The Client Technical Support Lead provides leadership in technical support operations, ensuring effective resolution of issues that support clinical care and operational continuity.
Responsibilities:
• Lead daily technical support operations, ensuring timely triage, prioritization, and resolution of incidents in alignment with established service level agreements (SLAs)
• Supervise, coach, and develop a team of technical support staff, establishing clear performance expectations and supporting ongoing professional growth
• Oversee escalation management for complex or high-impact issues, coordinating cross-functional resolution efforts to minimize disruption to clinical and operational workflows
• Monitor and analyze team performance metrics (e.g., ticket volume, resolution time, SLA compliance, customer satisfaction), implementing continuous improvement strategies
• Partner with IT, clinical, and operational leaders to identify system issues, workflow gaps, and opportunities for process improvement
• Ensure adherence to organizational policies, regulatory requirements, and data security standards in all support activities
• Drive standardization of support processes, documentation, and knowledge management practices to improve efficiency and consistency
• Support system implementations, upgrades, and optimization efforts, including coordination of testing, training, and end-user readiness
• Manage relationships with vendors and external support partners to ensure service quality, responsiveness, and cost-effective outcomes
• Contribute to workforce planning, including staffing models, scheduling, and resource allocation to meet service demands
Qualifications:
Required:
• Bachelor’s degree in Information Technology, Healthcare Administration, or a related field, or equivalent combination of education and experience
• Minimum of 5 years of experience in technical support, service desk, or IT operations within a complex environment
• Minimum of 2 years of leadership or supervisory experience
• Demonstrated experience managing incident resolution, escalation processes, and service delivery metrics
• Experience supporting enterprise systems in a regulated environment (healthcare strongly preferred)
• Strong understanding of service management frameworks (e.g., ITIL or equivalent)
Preferred:
• Technical certifications preferred (such as Microsoft Certifications, CISSP, etc.)
• Experience supporting clinical systems or electronic health records (EHR)
• ITIL certification or equivalent training
• Experience with enterprise platforms such as Workday, ERP, or HRIS systems
• Prior experience in a healthcare system or similarly regulated industry
Company:
MarinHealth includes three major entities – a hospital, foundation, and network of expert clinicians – and our combined offering provides North Bay residents with a wide spectrum of high quality services from health and wellness education to diagnosis to advanced treatment and beyond for injuries and illness of all kinds. Founded in 1952, the company is headquartered in Greenbrae, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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