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Bmc Remedy Remote Jobs (NOW HIRING)

A1FED Inc

$54.50 - $75/hr

Remote Employment Type: Full-Time About Us: A1FED Incorporated (A1FED) is a woman-owned Small ... Familiarity with enterprise IT tools and environments such as BMC Remedy, Windows PowerShell, and ...

A1FED Inc

Nuvolo Developer (Remote)

Mclean, VA · On-site +1

$54.50 - $75/hr

Remote Employment Type: Full-Time About Us: A1FED Incorporated (A1FED) is a woman-owned Small ... Familiarity with enterprise IT tools and environments such as BMC Remedy, Windows PowerShell, and ...

IQUASAR LLC

Service Center Analyst

Washington, DC · Remote

$21.63/hr

Position Type: Full-time-Remote * Location: Washington, DC or Denver, CO The Position: Makpar has ... Familiarity with BMC Remedy Service Management preferred. * Experience providing technical support ...

IQUASAR LLC

Service Center Analyst

Denver, CO · Remote

$21.63/hr

Position Type: Full-time-Remote * Location: Washington, DC or Denver, CO The Position: Makpar has ... Familiarity with BMC Remedy Service Management preferred. * Experience providing technical support ...

IQUASAR LLC

Service Center Analyst

Denver, CO · Remote

$21.63/hr

Position Type: Full-time-Remote * Location: Washington, DC or Denver, CO The Position: Makpar has ... Familiarity with BMC Remedy Service Management preferred. * Experience providing technical support ...

iQuasar LLC

Service Center Analyst

$21.63/hr

Familiarity with BMC Remedy Service Management preferred. * Experience providing technical support ... This is a remote position. Compensation: $21.63 per hour

Makpar

Service Center Analyst

Denver, CO · Remote

This role is largely responsible for providing remote customer support for Federal Government ... Familiarity with BMC Remedy Service Management preferred. * Experience providing technical support ...

Makpar

Service Center Analyst

Washington, DC · Remote

This role is largely responsible for providing remote customer support for Federal Government ... Familiarity with BMC Remedy Service Management preferred. * Experience providing technical support ...

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How much do bmc remedy remote jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for bmc remedy remote in the United States is $66.92, according to ZipRecruiter salary data. Most workers in this role earn between $58.17 and $69.71 per hour, depending on experience, location, and employer.

What are some typical challenges faced when working remotely as a BMC Remedy professional, and how can they be addressed?

Working remotely as a BMC Remedy professional often involves challenges such as coordinating effectively with on-site teams, ensuring secure access to sensitive ITSM data, and troubleshooting complex incidents without direct physical access to systems. To address these challenges, it’s important to establish clear communication channels (such as regular video calls or chat), use secure VPN connections, and leverage remote desktop tools for troubleshooting. Collaborating closely with other IT and support staff ensures that issues are resolved efficiently and knowledge is shared among team members.

What is a BMC Remedy Remote job?

A BMC Remedy Remote job involves working with the BMC Remedy IT Service Management (ITSM) software from a remote location. Professionals in this role typically handle tasks such as configuring, maintaining, and troubleshooting the BMC Remedy platform for organizations. They may also support end users, develop custom workflows, and ensure the system meets IT service management requirements, all while working offsite. Remote BMC Remedy specialists often collaborate with teams via online tools to deliver technical solutions and maintain system performance.

What are the key skills and qualifications needed to thrive as a BMC Remedy Remote Specialist, and why are they important?

To thrive as a BMC Remedy Remote Specialist, you need in-depth knowledge of IT service management (ITSM) processes, experience with BMC Remedy administration, and often a relevant degree or certification. Familiarity with BMC Remedy ITSM Suite, incident/change management modules, and ITIL certification are typically required. Strong problem-solving, communication, and remote collaboration skills help specialists diagnose issues efficiently and support distributed teams. These capabilities are crucial for ensuring reliable IT service delivery and effective support in remote or hybrid work environments.

What is the difference between Bmc Remedy Remote vs Bmc Remedy Developer?

AspectBmc Remedy RemoteBmc Remedy Developer
CertificationsITIL, BMC certificationsITIL, BMC certifications
Work EnvironmentRemote, client sites, support centersOn-site, remote, or hybrid
Job FocusSupport, troubleshooting, remote assistanceApplication development, customization, scripting
Industry UsageIT service management teamsIT departments, software development teams

While both roles involve BMC Remedy, Bmc Remedy Remote primarily focuses on providing remote support and troubleshooting, whereas Bmc Remedy Developer emphasizes customizing and developing Remedy applications. The certifications and work environments overlap, but the job responsibilities differ based on development versus support functions.

More about Bmc Remedy Remote jobs
What cities are hiring for Bmc Remedy Remote jobs? Cities with the most Bmc Remedy Remote job openings:
What are the most commonly searched types of Bmc Remedy jobs? The most popular types of Bmc Remedy jobs are:
What states have the most Bmc Remedy Remote jobs? States with the most job openings for Bmc Remedy Remote jobs include:
What job categories do people searching Bmc Remedy Remote jobs look for? The top searched job categories for Bmc Remedy Remote jobs are:
Bmc Remedy Remote jobs near you
Infographic showing various Bmc Remedy Remote job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $139,187 per year, or $66.9 per hour.
Remedy Application Manager-Fully Remote

Remedy Application Manager-Fully Remote

CTI Resource Management Services, Inc.

Jacksonville, FL • On-site, Remote

Full-time

Posted 5 hours ago

Job description

Job Title
Remedy Application Manager-Fully Remote
Education
High School
Location
CTI Headquarters - 0001 - Jacksonville, FL 32207 US (Primary)
Category
Customer Service
Salary Grade
Date Needed By
5/24/2026
Job Type
Full-time
Travel
0 - 10%
Job Description
Position summary: (Fully Remote)
Directly supervises and coordinates activities of the employees on the Remedy Team. Builds, customizes, integrates, and maintains the Configuration Management Database (CMDB) with capabilities established using Remedy. Listens and interprets requirements received from operation management teams and effectively implements solutions, tests, and implements these requirements.
Job duties include the following: (Fully Remote)
  • Directly supervises all Remedy Database Analysts assigned to the team.
  • Responsible for leadership, management, performance management and professional development of direct reports.
  • Completes, maintains and processes pertinent paperwork and records, to include workload data.
  • Responsible for successful relationship management with federal customers responding to current and future needs appropriately.
  • Ensures teamwork instructions are up to date as well as operation work instructions supporting the Remedy applications.
  • Responds to team escalated issues
  • Maintains harmony among workers and resolves grievances.
  • Ensures compliance with company policies and government regulations affecting procedures and entitlements.
  • Understands and administers current BMC Remedy ITSM application, Change Management, Incident Management, Asset Management, Problem Management, Service Level Management and Remedy Analytics
  • Implements and maintains all Configuration Management Databases (CMDB), Service Management and Remedy Knowledge Management.
  • Experience with SQL databases, My SQL, Relational databases, and query procedures.
  • Remedy liaison between CNIC Support Center and Remedy developers.
  • Oversees the development of Remedy data standards and procedures.
  • Builds Remedy templates, decision trees, and designs workflows in Remedy.
  • Creates and maintains user permissions and roles.
  • Works with Remedy customers educating on foundational data structures, validates foundation data, and communicates with Remedy developers for data loads.
  • Creates/maintains reports using Remedy Analytics and Remedy ITSM reporting tool.
  • Reviews Remedy reports for accuracy before distribution.
  • Quarterly review of all Remedy reports to ensure accuracy.
  • Addresses Remedy issues, errors, and complaints from users.
  • Reports Remedy network issues to development team and communicates outages to customers.
  • Trains operational teams and customers on Remedy functionality.
  • Interprets requirements received from operation management teams.
  • Understand workflows of all operational areas using Remedy.
  • Understands and updates company work instructions in SharePoint.
  • Provide service to customers by answering questions, providing information, making referrals, and assuring appropriate follow-through and/or resolution.
  • Maintains up-to-date knowledge of Remedy methods, trends, and techniques.
  • Understands Information Technology Infrastructure Library (ITIL) concepts and policies for managing information technology infrastructure and the relational model in regard to databases.
  • Assigns duties and examines work for exactness, neatness, and conformance to policies, and procedures.
  • Ensures Remedy Database Analyst are fully trained to provide backup support.
  • Provides after hours emergency support via company provided cellular device or a personal device with a company-paid stipend.
  • This position may require occasional travel.
  • Attendance and punctuality are essential to the successful performance of this position.
  • Other duties as assigned.

Skills:
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Troubleshooting - Determining causes of operating errors and deciding what to do about it.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Ability to work independently or under general direction.
  • Self motivated to research, investigate, and test approaches to improve operational efficiency and expand knowledge.
  • Willingness to share knowledge and support team learning.

Attributes:
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

# of Hires Needed
1
Exemption Type
Exempt
Hiring Manager
Marsh, Wendy (CNIC Administrative Director - Operations - Direct (01.00.22))
Job Requirements
Education and Experience:
  • Technical Training or AA/AS or High School+ 8 years related experience.
  • At least three years of specialized experience using commercial or proprietary business operations systems. Strong leadership skills required. Experience managing data for relational database solutions, Remedy ITSM, working at an administrative level within a Configuration Management Database (CMDB). Job requires experience in Structured Query Language (SQL).
  • ITIL v3 or ITIL v4 certification required but can be obtained within first 6 months of employment.
  • Security+ required for this position.

Security Clearance: A favorable T3 background investigation required. No access to classified material granted. Employee must maintain eligibility throughout employment. Active Security Clearance Preferred.

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