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Msp Automation Jobs (NOW HIRING)

Bex Partners

Automation Engineer

Phoenix, AZ · On-site +1

Automation & MSP Tooling : Familiarity with platforms such as Rewst, ConnectWise Manage, IT Glue ... NinjaRMM, Pax8, Microsoft Graph, Entra ID, or related MSP technologies preferred. * AI & Modern ...

NinjaOne

Key Account Manager, MSP

Austin, TX · Hybrid

Act as a trusted advisor to MSP owners and technical teams, guiding them on best practices, automation strategies, and service delivery optimization. * Cross-Sell & Up-Sell Strategy: Identify ...

NinjaOne

Key Account Manager, MSP

Austin, TX · On-site +1

Act as a trusted advisor to MSP owners and technical teams, guiding them on best practices, automation strategies, and service delivery optimization. * Cross-Sell & Up-Sell Strategy: Identify ...

NinjaOne

Key Account Manager, MSP

Austin, TX · Hybrid

Act as a trusted advisor to MSP owners and technical teams, guiding them on best practices, automation strategies, and service delivery optimization. * Cross-Sell & Up-Sell Strategy: Identify ...

Preston Harris Group

MSP IT Manager

Lakewood, NJ

$93K - $114K/yr

Process, Quality, and Automation * Enforce internal processes, workflows, and automation standards ... Experience in an MSP environment (strong advantage). * Proven background as a Level 2 IT Technici ...

NinjaOne

Key Account Manager, MSP

Austin, TX · Hybrid

Act as a trusted advisor to MSP owners and technical teams, guiding them on best practices, automation strategies, and service delivery optimization. * Cross-Sell & Up-Sell Strategy: Identify ...

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Msp Automation information

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$37K

$107.1K

$163K

How much do msp automation jobs pay per year?

As of Jun 6, 2026, the average yearly pay for msp automation in the United States is $107,126.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,500.00 and $123,500.00 per year, depending on experience, location, and employer.

What is MSP automation?

MSP automation refers to the use of software tools and scripts to automate routine and repetitive IT tasks managed by a Managed Service Provider (MSP). This includes processes such as patch management, system monitoring, backups, and ticketing. Automating these tasks helps MSPs improve efficiency, reduce human error, save time, and provide more reliable services to their clients. By leveraging automation, MSPs can focus more on strategic initiatives and less on manual, time-consuming work.

What are the key skills and qualifications needed to thrive as an MSP Automation Specialist, and why are they important?

To thrive as an MSP Automation Specialist, you need solid knowledge of IT infrastructure, scripting languages (such as PowerShell or Python), and experience with managed services platforms, often supported by relevant IT certifications. Familiarity with RMM (Remote Monitoring and Management) tools, PSA (Professional Services Automation) systems, and automation frameworks is typically required. Strong problem-solving skills, attention to detail, and effective communication are crucial soft skills in this role. These skills enable efficient service delivery, minimize manual errors, and help streamline operations for managed service providers.

What are some common challenges faced by professionals working in MSP automation, and how can they be addressed?

Professionals in MSP (Managed Service Provider) automation often encounter challenges such as integrating diverse client systems, managing complex automation scripts, and ensuring minimal downtime during deployments. Effective communication with clients and internal teams is essential to clearly understand requirements and set realistic expectations. Staying updated on automation tools and best practices, as well as thorough testing in staging environments, helps minimize errors and streamline workflow. Collaboration with other IT specialists and regular training can further enhance efficiency and problem-solving within the team.

What is the difference between Msp Automation vs Network Technician?

AspectMsp AutomationNetwork Technician
CertificationsIT certifications, such as CompTIA A+, Network+, or vendor-specific certificationsCompTIA Network+, Cisco CCNA, or similar networking certifications
Work EnvironmentManaged service providers, IT support firms, remote monitoring environmentsOn-site or remote network troubleshooting, installation, and maintenance
Industry UsageIT service management, automation of client systems, remote monitoringNetwork infrastructure setup, troubleshooting, and support

While both roles involve IT skills, Msp Automation focuses on automating IT processes within managed service providers, whereas Network Technicians primarily handle network setup and troubleshooting. Understanding these differences helps in choosing the right career path or service focus.

Infographic showing various Msp Automation job openings in the United States as of May 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Contract. Highlights an 90% In-person, 3% Hybrid, and 7% Remote job distribution, with an average salary of $107,126 per year, or $51.5 per hour.
MSP Automation Developer

MSP Automation Developer

Parachute Technology Inc

San Ramon, CA • On-site

Full-time

Medical, PTO

Posted 29 days ago

Job description

Description:

COMPANY

Parachute Technology is a Managed IT Service Provider. We have a friendly and supportive work environment, with a hands-on leadership. Primary headquarters is in San Ramon, CA.


We are doubling down on automation to improve client experience, reduce ticket volume, and increase technician throughput. You will design, build, and maintain automations across our PSA, RMM, and cloud platforms to streamline workflows, accelerate ticket resolution, and keep client environments compliant and well-configured at scale.


Job Description

  • Automation and scripting
  • Build and maintain reusable automations in Immybot, PowerShell/Python for Windows, Microsoft 365, Azure/Intune, and common MSP tooling.
  • Create event-driven workflows using APIs, webhooks, and iPaaS/RPA (e.g., Microsoft Power Automate, Zapier, Logic Apps).
  • Implement self-healing tasks in RMM for alert remediation, patching, software deployment, and configuration drift correction.


Workflow Optimization

  • Map current service workflows (incident, request, change, onboarding/offboarding) and eliminate waste via automation.
  • Reduce technician touch time by building triage, enrichment, and classification automations in the PSA.
  • Automate asset lifecycle tasks: discovery, tagging, baseline config, policy enforcement, and documentation updates.

Platform Engineering and Reliability

  • Own configuration hygiene across tenants (baseline policies, hardening, Intune device compliance, Conditional Access).
  • Create CI/CD pipelines for scripts and policy-as-code with version control, peer review, and rollback.
  • Add observability: logging, metrics, alerting, and dashboards for automation success/fail and ROI.


Data and Integrations

  • Integrate PSA, RMM, documentation, and billing systems to ensure single source of truth (SSOT).
  • Build data pipelines to surface insights (e.g., ticket drivers, SLA risk, noisy alerts) and prioritize automation backlog.


Governance, Security, and Documentation

  • Follow change control, ITIL processes, and least-privilege access.
  • Document runbooks, code, and deployment patterns; enable technicians to safely run automations.


Impact and Success Metrics

  • Ticket reduction: decrease repeat/noise tickets and auto-resolve a targeted percentage of alerts/incidents.
  • Speed: reduce time-to-first-response and time-to-resolution for top incident categories.
  • Technician productivity: increase tickets closed per FTE; reduce after-hours escalations.
  • Configuration hygiene: increase baseline compliance (M365/Azure/Intune/RMM) and reduce drift.
  • Reliability: maintain automation success rate and rollback within defined SLOs.



Requirements:

Required Qualifications

  • 3+ years in an MSP or similar multi-tenant environment.
  • Strong scripting in PowerShell; working knowledge of Python.
  • Hands-on with at least one PSA (ConnectWise Manage, Autotask) and one RMM (NinjaOne, N-central, Kaseya, Datto RMM, Intune for device mgmt).
  • Microsoft 365/Azure AD/Entra/Intune administration and policy automation experience.
  • API experience: REST, JSON, OAuth; building integrations between PSA, RMM, documentation, and monitoring.
  • Version control (Git), code review, and basic CI/CD for scripts.
  • Understanding of ITIL incident/request/change practices and change risk management.
  • Strong documentation habits and ability to translate business requirements into technical automation.


Preferred Qualifications

  • Experience with Microsoft Power Automate, Azure Logic Apps, or other RPA/iPaaS.
  • Infrastructure-as-code or policy-as-code exposure (e.g., Intune templates, Graph API automation).
  • Monitoring/observability tools (e.g., Sentinel, Log Analytics, Splunk, Datadog).
  • Security automation: Conditional Access, Defender for Endpoint policies, vulnerability remediation workflows.
  • Certifications: CompTIA Network+/Security+, Microsoft MS-102/SC-200/MD-102, ITIL Foundation, relevant RMM/PSA certs.


Example Projects you might own:

  • Auto-triage: classify, enrich, and route tickets based on content, device signals, and client priority.
  • Self-healing: auto-restart services/processes, clear disk space, fix DNS/NTP, remediate common Windows events.
  • Patch orchestration: approval policies with maintenance windows and success verification.
  • Onboarding/offboarding: user, mailbox, license, group, device, and access automation with proof of completion.
  • Drift control: reconcile device and software inventories, enforce baseline configs, and update documentation automatically.
  • SLA risk alerts: proactive signals when SLA breaches are likely based on backlog and priority.


How You’ll Work

  • Collaborate with Service Desk, NOC, and Engineering to identify top automation candidates and quantify ROI.
  • Run discovery, design, pilot, and production rollout with clear acceptance criteria and success metrics.
  • Maintain a transparent automation backlog with business value scoring and regular stakeholder updates.
  • Tools you may use here
  • PSA: ConnectWise Manage
  • RMM/endpoint: ConnectWise
  • Microsoft 365/Azure: Entra ID, Exchange Online, SharePoint/OneDrive, Defender, Conditional Access
  • Scripting and CI/CD: PowerShell, Python, GitHub/GitLab, Azure DevOps, REWST, Immybot
  • RPA/iPaaS: Power Automate, Azure Logic Apps, Zapier/Make
  • Monitoring/Logs: Sentinel, Log Analytics, vendor-native tools


Benefits

  • Variable Compensation
  • HMO Coverage +2 free Dependents from day 1
  • 15 PTO days
  • Night Differential
  • Monthly connectivity and electricity bill reimbursement
  • Paid day off for your birthday
  • Employee Recognition program
  • Equipment provided